📌 Core Information
🔹 Job Title: Manager, Account Management
🔹 Company: C.H. Robinson
🔹 Location: Montreal, Quebec, Canada
🔹 Job Type: Full-Time, Hybrid (4 days on-site, 1 day remote)
🔹 Category: Transportation, Logistics, Supply Chain and Storage
🔹 Date Posted: April 17, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (4 days on-site, 1 day remote)
🚀 Job Overview
Key aspects of this role include:
- Providing coaching and leadership to account management teams
- Focusing on process improvement and solution selling to drive growth
- Collaborating with cross-functional teams to ensure account health and customer commitments
- Acting as an escalation point to improve customer experience
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and the ability to collaborate effectively across multiple levels of the organization.
📋 Key Responsibilities
✅ Oversee the performance and development of direct reports, including performance management, coaching, feedback, mentoring, portfolio reviews, and stand-ups.
✅ Partner with Talent Acquisition to forecast talent needs, establish pipeline, recruit, select and onboard qualified and diverse talent.
✅ Own employee engagement results and implement action plans to improve culture, engagement, collaboration, and diversity, equity, and inclusion initiatives.
✅ Promote growth and retention by conducting monthly account management and pipeline reviews, and leveraging CRM systems and data analytics.
✅ Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved.
✅ Actively leads and/or participates in various industry, community, and campus activities to enhance the C.H. Robinson brand.
ASSUMPTION: This role requires strong leadership, communication, and problem-solving skills, as well as the ability to work effectively in a team environment.
🎯 Required Qualifications
Education: High school diploma or GED equivalent
Experience: Minimum of 5 years of account management experience and 2 years of experience leading or managing teams
Required Skills:
- Proficient in French and English (written and verbal)
- Ability to travel up to 30% (domestically)
Preferred Skills:
- Bachelor’s degree from an accredited college or university
- Strong written and verbal communication skills
- Demonstrated negotiation, collaboration, relationship building, problem-solving, and influencing skills
- Strong leadership skills to motivate, develop, empower, and energize others
- Demonstrated growth through sales and relationship building and negotiation
- Strong orientation of financial acumen with an ability to apply financial and operational data to assist in making sound business decisions
- Broad market and industry knowledge and vertical expertise (if applicable)
- Strategic and creative thinking skills
- Values a diverse and inclusive work environment
ASSUMPTION: While a bachelor's degree is preferred, candidates with equivalent experience and strong leadership skills are encouraged to apply.
💰 Compensation & Benefits
Salary Range: $94,700.00 - $155,500.00 (base pay only, does not include additional variable compensation)
Benefits:
- Medical (including Vision and Telemedicine)
- Dental
- Basic and Supplemental Life Insurance
- Vacation and PTO time
- Paid holidays
- Short-Term and Long-Term Disability
- Retirement Plan with 5% company matching
- Employee Stock Purchase Plan (ESPP)
- Charitable Giving Match Program
Working Hours: 40 hours per week, with flexible remote work options one day a week
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Manager, Account Management role in Montreal, Quebec, Canada.
📌 Applicant Insights
🔍 Company Context
Industry: C.H. Robinson operates in the transportation, logistics, supply chain, and storage industry, providing services such as freight transportation, warehousing, and technology solutions.
Company Size: C.H. Robinson is a large organization with over 10,000 employees, offering opportunities for career growth and development.
Founded: C.H. Robinson was founded in 1905 and has since grown into a global logistics provider with a strong reputation in the industry.
Company Description:
- C.H. Robinson delivers logistics like no one else™, providing innovative supply chain solutions and technology to companies around the world.
- The company's vast network of over 90,000 customers and 450,000 contract carriers enables it to manage $22 billion in freight annually.
- C.H. Robinson is committed to sustainability and contributes millions to the causes that matter most to its employees.
Company Specialties:
- Produce Sourcing
- Supply Chain
- Transportation
- Technology
- World’s Largest Logistics Platform
Company Website: chrobinson.com
ASSUMPTION: C.H. Robinson's extensive industry experience and global presence provide a strong foundation for employees to grow and succeed in their careers.
📊 Role Analysis
Career Level: This role is a mid-level management position, offering opportunities for growth and development within the organization.
Reporting Structure: The Manager, Account Management reports directly to the Director, Account Management and oversees a team of account management professionals.
Work Arrangement: This role is a hybrid position, requiring employees to work on-site four days a week and remotely one day a week.
Growth Opportunities:
- Advancement to a Director or Vice President role within the Account Management department
- Expansion into other areas of the business, such as operations, sales, or supply chain management
- Development of leadership and management skills through mentoring and coaching opportunities
ASSUMPTION: This role offers a clear path for career progression, with opportunities for growth and development within the organization.
🌍 Location & Work Environment
Office Type: C.H. Robinson's Montreal office is a collaborative and dynamic work environment, fostering innovation and creativity.
Office Location(s): 14701 Charlson Road, Eden Prairie, Minnesota 55347, US
Geographic Context:
- Montreal is the second-largest city in Canada and the largest city in the province of Quebec.
- The city is known for its vibrant culture, diverse neighborhoods, and rich history.
- Montreal offers a high quality of life, with access to excellent education, healthcare, and recreational opportunities.
Work Schedule: The standard workweek is Monday through Friday, with flexible remote work options one day a week.
ASSUMPTION: The hybrid work arrangement and collaborative office environment at C.H. Robinson's Montreal office promote productivity, innovation, and work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the hiring manager and other team members
- Final interview with the director or vice president
- Background check and offer extension
Key Assessment Areas:
- Leadership and management skills
- Communication and interpersonal skills
- Problem-solving and analytical skills
- Industry knowledge and vertical expertise
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Demonstrate your proficiency in French and English through your application materials.
- Prepare for behavioral interview questions that focus on your leadership, communication, and problem-solving skills.
ATS Keywords: Account Management, Leadership, Coaching, Process Improvement, Solution Selling, Client Interaction, Team Performance, Collaboration, Data Analytics, Negotiation, Relationship Building, Problem Solving, Financial Acumen, Diversity Equity and Inclusion, Strategic Thinking, Creative Thinking, Communication
ASSUMPTION: The application process for this role is competitive, and candidates should be prepared to demonstrate their relevant experience and skills throughout the interview process.
🛠️ Tools & Technologies
- CRM systems (e.g., Salesforce, Microsoft Dynamics 365)
- Data analytics tools (e.g., Tableau, Power BI)
- Microsoft Office Suite (Word, Excel, PowerPoint)
ASSUMPTION: Familiarity with CRM systems and data analytics tools is beneficial for this role, as they are essential for tracking performance, managing accounts, and driving growth.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Teamwork
- Expertise
- Service
- Innovation
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on continuous improvement
- Adaptable and open to change
Self-Assessment Questions:
- Do you thrive in a collaborative and dynamic work environment?
- Are you comfortable working in a hybrid setting, with both on-site and remote work arrangements?
- Do you possess strong leadership skills and the ability to motivate and develop others?
ASSUMPTION: C.H. Robinson values employees who are collaborative, results-driven, and adaptable, with a strong commitment to integrity and service.
⚠️ Potential Challenges
- Managing a team remotely one day a week may present unique challenges in maintaining engagement and productivity.
- Balancing the demands of client interaction, account management, and team leadership may require strong time management and prioritization skills.
- Working in a hybrid environment may require additional flexibility and adaptability to accommodate both on-site and remote work arrangements.
- Navigating a large organization may present opportunities and challenges in terms of career progression and development.
ASSUMPTION: These challenges can be overcome with strong leadership, communication, and time management skills, as well as a commitment to continuous learning and development.
📈 Similar Roles Comparison
- Compared to other Account Management roles, this position places a greater emphasis on leadership, coaching, and team development.
- Within the logistics industry, this role requires a broader range of skills and responsibilities than many other positions, including process improvement, solution selling, and customer experience management.
- Career progression in this role may involve advancing to a Director or Vice President position within the Account Management department or expanding into other areas of the business.
ASSUMPTION: This role offers unique opportunities for growth and development within the Account Management department and the broader logistics industry.
📝 Sample Projects
- Developing and implementing a strategic plan to improve overall portfolio health and drive growth for a key account
- Leading a cross-functional team to identify and address inefficiencies in the account management process, resulting in improved performance and customer satisfaction
- Conducting regular pipeline reviews and leveraging data analytics to identify opportunities for growth and retention within the account management team
ASSUMPTION: These sample projects demonstrate the strategic, collaborative, and data-driven approach required for success in this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Account Management department?
- How does C.H. Robinson support the growth and development of its employees, particularly in management roles?
- What are the key priorities for this role in the first 90 days, and how will success be measured?
- How does C.H. Robinson foster a culture of diversity, equity, and inclusion, and what are the specific initiatives in place to support these values?
- What are the most challenging aspects of working in a hybrid environment, and how does C.H. Robinson support its employees in overcoming these challenges?
ASSUMPTION: Asking these questions demonstrates your interest in the role, the organization, and the work environment, and provides valuable insights into the expectations and opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a particular focus on your leadership, communication, and problem-solving abilities.
- Prepare for behavioral interview questions that focus on your leadership, communication, and problem-solving skills, as well as your ability to work effectively in a hybrid environment.
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications for the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
