Manager, Account Management

📌 Core Information

🔹 Job Title: Manager, Account Management

🔹 Company: Safeguard Global

🔹 Location: US Remote - Texas, US Remote - Illinois

🔹 Job Type: Full-Time

🔹 Category: Human Resources Services

🔹 Date Posted: 2025-04-15

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Leading and growing a high-performing account management team
• Driving customer growth and success through proactive relationship management
• Managing key accounts and acting as a trusted advisor to clients
• Analyzing customer data to identify trends and opportunities for improvement
• Collaborating with internal teams to develop account-based marketing strategies and product roadmaps

ASSUMPTION: This role requires a balance of strategic thinking, strong leadership skills, and the ability to build and maintain effective relationships with both clients and internal teams.

📋 Key Responsibilities

✅ Lead, mentor, and grow a high-performing account management team

✅ Develop training programs to improve account management skills and knowledge of services and products

✅ Set clear goals and objectives for the team, ensuring alignment with overall company goals

✅ Drive expansion through proactive relationship management and understanding of customer needs

✅ Identify opportunities for upselling and cross-selling services and solutions to existing customers

✅ Manage relationships with key accounts, acting as a trusted advisor to executives and decision-makers within client organizations

✅ Oversee and ensure the delivery of high-quality service

✅ Serve as an escalation point for resolving customer issues, coordinating with multiple internal teams to provide solutions

✅ Analyze customer data to identify trends, challenges, and opportunities for improvement

✅ Provide regular reporting on account management metrics

✅ Use data-driven insights to inform decision-making and develop strategic plans for account growth

✅ Work closely with onboarding/implementation and marketing teams to develop account-based marketing strategies and initiatives

✅ Partner with the product team to ensure that customer feedback is incorporated into the product roadmap and development process

✅ Develop and maintain deep relationships with customers to ensure satisfaction and advocacy

✅ Represent the company at industry events, conferences, and customer meetings to build strong relationships and promote the company's offerings

✅ Champion the voice of the customer within the organization, advocating for customer needs and priorities

ASSUMPTION: This role involves a mix of strategic planning, team leadership, and customer relationship management, requiring strong organizational skills and the ability to balance multiple priorities.

🎯 Required Qualifications

Education: Bachelor’s degree

Experience: 7-10 years of experience in outbound sales / account management with at least 2-3 years in a leadership role

Required Skills:

• Proven track record of managing and scaling teams in a high-growth company
• Excellent interpersonal, communication, and leadership skills, with a focus on driving team performance
• Ability to work cross-functionally and influence stakeholders at all levels
• Strong analytical skills, with the ability to leverage data to drive strategic decisions and improve performance
• Experience using CRM systems (e.g., Salesforce)

Preferred Skills:

• Experience working in a remote or hybrid team environment
• Fluency in additional languages

ASSUMPTION: Candidates should have a strong background in account management, leadership, and data analysis, with experience using CRM systems and working in a dynamic, high-growth environment.

💰 Compensation & Benefits

Salary Range: $120,000 - $160,000 per year (based on industry standards for a Manager, Account Management role with 7-10 years of experience)

Benefits:

• Autonomy & Flexibility (Work in Any Way)
• Bonding Leave
• Charitable Days
• Reward & Recognition Program
• Corporate Bonus/SIP
• Coworking Space

Working Hours: Full-time, with flexible scheduling options

ASSUMPTION: The salary range is estimated based on industry standards for a Manager, Account Management role with the given experience level. Actual compensation may vary based on factors such as company performance and individual contributions.

📌 Applicant Insights

🔍 Company Context

Industry: Safeguard Global operates in the Human Resources Services industry, focusing on global managed payroll, global outsourcing, and global professional services.

Company Size: Safeguard Global has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Safeguard Global was founded in 2008 and has since grown to become a global leader in its industry.

Company Description:

• Safeguard Global is a future of work company that helps workers and companies thrive in the global economy
• The company provides end-to-end solutions to manage people and scale operations, backed by a data-rich technology platform and local expertise
• Safeguard Global helps 1,500+ companies hire, manage, and pay employees in 170+ countries

Company Specialties:

• Global Managed Payroll
• Global Outsourcing
• Global Professional Services
• Global Employer of Record
• Global HR Consulting
• Global HR Outsourcing
• Payroll Compliance

Company Website: https://safeguardglobal.com

ASSUMPTION: Safeguard Global's global presence and industry focus provide unique opportunities for candidates interested in international business and HR services.

📊 Role Analysis

Career Level: This role is at the mid-career level, requiring a balance of strategic thinking, leadership, and tactical execution

Reporting Structure: The Manager, Account Management role reports directly to the Head of Account Management and oversees a team of individual contributors

Work Arrangement: This role is remote-friendly, with the option to work from home or in a hybrid environment

Growth Opportunities:

• Advancement to a senior or director-level role within the account management function
• Expansion into other areas of the business, such as sales, marketing, or product management
• International relocation and career growth opportunities within Safeguard Global's global network

ASSUMPTION: This role offers strong growth potential for candidates looking to advance their careers in account management or transition into other areas of the business.

🌍 Location & Work Environment

Office Type: Safeguard Global has a remote-first culture, with the option to work from home or in a hybrid environment

Office Location(s): Safeguard Global has offices in Austin, Texas; Sandbach, Cheshire, UK; Gurugram, India; Budapest, Hungary; Mexico City, Mexico; Athens, Greece; Paris, France; Milan, Italy; Chișinău, Moldova; Lisbon, Portugal; Iași, Romania; Madrid, Spain; Geneva, Switzerland; and Berlin, Germany

Geographic Context:

• Safeguard Global's global presence provides opportunities to work with diverse clients and teams from around the world
• The company's remote-first culture allows for flexibility in work arrangements and the ability to balance personal and professional responsibilities
• Safeguard Global's global offices offer opportunities for international relocation and cultural exchange

Work Schedule: Full-time, with flexible scheduling options to accommodate different time zones and work-life balance needs

ASSUMPTION: Safeguard Global's global presence and remote-first culture provide unique opportunities for candidates interested in international business and flexible work arrangements.

💼 Interview & Application Insights

Typical Process:

• Online application review
• Phone or video screen with the hiring manager
• In-depth behavioral and technical interview with the hiring manager and a team member
• Final interview with the Head of Account Management
• Background check and offer extension

Key Assessment Areas:

• Leadership and team management skills
• Customer relationship management and account growth strategies
• Data analysis and strategic planning abilities
• Cross-functional collaboration and stakeholder management skills
• Cultural fit and alignment with Safeguard Global's values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral interview questions by reflecting on your past experiences and accomplishments
• Research Safeguard Global's company culture and values to ensure a strong cultural fit
• Be prepared to discuss your approach to remote work and time management

ATS Keywords: Account Management, Team Leadership, Customer Growth, Strategic Planning, Data Analysis, CRM, Salesforce, Remote Work, Hybrid Work, Global Business, HR Services

ASSUMPTION: Safeguard Global's interview process focuses on assessing candidates' leadership, strategic thinking, and cultural fit for the role and the organization.

🛠️ Tools & Technologies

• Salesforce
• Microsoft Office Suite
• Google Workspace
• Zoom
• Slack

ASSUMPTION: This role requires proficiency in CRM systems, with a focus on Salesforce, as well as strong working knowledge of Microsoft Office Suite, Google Workspace, Zoom, and Slack.

👔 Cultural Fit Considerations

Company Values:

• Global Mindset
• Customer Focus
• Integrity
• Collaboration
• Innovation

Work Style:

• Remote-first and flexible work arrangements
• Data-driven decision-making and continuous improvement
• Strong emphasis on teamwork and cross-functional collaboration
• Fast-paced and dynamic work environment

Self-Assessment Questions:

• How have you demonstrated a global mindset in your previous roles?
• Can you provide an example of a time when you successfully managed a remote team?
• How do you approach data-driven decision-making and continuous improvement in your work?

ASSUMPTION: Safeguard Global's company culture emphasizes a global mindset, customer focus, and strong collaboration, with a fast-paced and dynamic work environment.

⚠️ Potential Challenges

• Managing a remote team across different time zones and cultures
• Balancing the strategic and tactical aspects of account management
• Adapting to a fast-paced and dynamic work environment
• Meeting the expectations of diverse clients with varying needs and priorities

ASSUMPTION: This role presents unique challenges related to remote team management, strategic planning, and adaptability in a dynamic work environment.

📈 Similar Roles Comparison

• Compared to other account management roles, this position places a stronger emphasis on team leadership and strategic planning
• Safeguard Global's global presence and industry focus provide unique opportunities for candidates interested in international business and HR services
• Career progression in this role may involve advancement to senior or director-level positions within account management or expansion into other areas of the business

ASSUMPTION: This role offers unique opportunities for candidates interested in international business, strategic planning, and career growth within the account management function or other areas of the business.

📝 Sample Projects

• Developing and implementing a strategic account management plan for a key client
• Conducting a comprehensive analysis of customer data to identify trends and opportunities for improvement
• Leading a team project to improve the onboarding process for new clients

ASSUMPTION: These sample projects illustrate the strategic, analytical, and team leadership aspects of the Manager, Account Management role at Safeguard Global.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the account management function?
• How does Safeguard Global support the growth and development of its employees?
• Can you provide an example of a time when Safeguard Global successfully adapted to a significant change in the market or industry?
• How does Safeguard Global measure the success of its account management team and individual contributors?
• What opportunities exist for international relocation and career growth within Safeguard Global's global network?

ASSUMPTION: These interview questions help candidates better understand the team structure, company culture, and growth opportunities within Safeguard Global's account management function.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral interview questions by reflecting on your past experiences and accomplishments
• Research Safeguard Global's company culture and values to ensure a strong cultural fit
• Follow up with the hiring manager one week after submitting your application to express your interest and inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.