Manager, Account Management (Fintech, Digital Partnerships and Commerce)

📌 Core Information

🔹 Job Title: Manager, Account Management (Fintech, Digital Partnerships and Commerce)

🔹 Company: Mastercard

🔹 Location: Bogotá, Colombia

🔹 Job Type: Full-Time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: April 15, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing strategic fintech accounts in Latin America and the Caribbean
• Driving new revenue through account expansion and development
• Preparing account plans and executing account strategies
• Collaborating with customers on onboarding, commercial agreements, and portfolio growth
• Optimizing existing portfolios across multiple countries

ASSUMPTION: This role requires a strong understanding of the fintech industry, particularly in Latin America and the Caribbean, as well as advanced account management experience.

📋 Key Responsibilities

✅ Manage a set of strategic regional and global fintech accounts

✅ Drive new revenue through existing account expansion and new account development

✅ Prepare account plans and support the development and execution of account strategies

✅ Manage regional accounts P&L and expedite the launch of new programs

✅ Focus on optimizing existing portfolios across multiple countries

✅ Be the voice of Mastercard and drive thought leadership, supporting customers' plans

ASSUMPTION: Success in this role will require strong communication skills, technical problem-solving abilities, and a customer-centric mindset.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Finance, or a related field

Experience: 5-10 years of experience in account management, with a focus on fintech, digital partnerships, and commerce

Required Skills:

• Advanced account management experience
• Deep knowledge of the innovation ecosystem in Latin America and the Caribbean
• Strong communication skills in English and Spanish, with Portuguese preferred
• Ability to explain technical problems succinctly and clearly
• Proven ability to communicate vision and roadmap effectively to stakeholders

Preferred Skills:

• Experience in card issuance, crypto, and remittances
• Hunter spirit and commercial mindset

ASSUMPTION: Candidates with experience in card issuance, crypto, and remittances, along with advanced account management experience, will be well-suited for this role.

💰 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between COP 150,000,000 and COP 200,000,000 annually, based on industry standards for similar roles in Bogotá. This estimate is subject to change based on the candidate's qualifications and experience.

Benefits:

• Competitive benefits package
• Opportunities for professional growth and development
• Global company with a diverse and inclusive work environment

Working Hours: Full-time position with standard business hours, Monday through Friday, 8:00 AM to 5:00 PM. Occasional flexibility may be required to accommodate customer needs.

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Mastercard operates in the IT Services and IT Consulting industry, focusing on global digital payments, commerce, and processing.

Company Size: Mastercard is a large corporation with over 10,000 employees worldwide. This size offers opportunities for career growth and exposure to diverse projects.

Founded: Mastercard was founded in 1966 and has since grown into a global leader in digital payments.

Company Description:

• Mastercard powers economies and empowers people in over 200 countries and territories worldwide
• Supports a wide range of digital payments choices, making transactions secure, simple, smart, and accessible
• Combines technology, innovation, partnerships, and networks to deliver unique products and services

Company Specialties:

• Global digital payments and commerce
• Technology and innovative mobile payment solutions
• Processing and account management

Company Website: http://www.mastercard.com

ASSUMPTION: Mastercard's global presence and expertise in digital payments make it an attractive employer for professionals seeking to grow their careers in this field.

📊 Role Analysis

Career Level: This role is at the manager level, requiring strategic thinking, leadership, and decision-making abilities.

Reporting Structure: The Manager, Account Management reports directly to the Head of Fintech, Digital Partnerships and Commerce for Latin America and the Caribbean.

Work Arrangement: This is an on-site position based in Bogotá, Colombia, with occasional flexibility for remote work as needed.

Growth Opportunities:

• Potential for career advancement within Mastercard's global organization
• Exposure to diverse projects and industries
• Opportunities to work with high-profile clients and partners

ASSUMPTION: The growth opportunities in this role are substantial, given Mastercard's global presence and diverse business lines.

🌍 Location & Work Environment

Office Type: Mastercard's Bogotá office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): 2200 Mastercard Blvd, O'Fallon, MO 63368, US (Global Headquarters) and Carrera 11, Ofc. 801, Bogotá, CO (Latin America and Caribbean Regional Office)

Geographic Context:

• Bogotá is the capital and largest city of Colombia, with a vibrant business environment and a growing fintech industry
• The city offers a high quality of life, with a rich cultural scene, diverse dining options, and numerous outdoor activities
• Bogotá has a tropical savanna climate, with warm temperatures year-round

Work Schedule: Standard business hours, Monday through Friday, with occasional flexibility for remote work as needed.

ASSUMPTION: The work environment at Mastercard's Bogotá office is collaborative and innovative, with a strong focus on driving growth and success for both the company and its clients.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interviews with hiring managers and team members
• Background check and offer extension

Key Assessment Areas:

• Industry knowledge and experience
• Communication and presentation skills
• Problem-solving and strategic thinking
• Cultural fit and alignment with Mastercard's values

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare for behavioral and situational interview questions that focus on your problem-solving abilities and strategic thinking
• Research Mastercard's business and industry trends to demonstrate your knowledge and enthusiasm for the company

ATS Keywords: Account Management, Fintech, Digital Partnerships, Commerce, Card Issuance, Crypto, Remittances, Customer Centric, Technical Problem Solving, Communication, Innovation Ecosystem Knowledge, Revenue Diversification, Strategic Planning, Proposal Structuring, Market Expansion, Thought Leadership

ASSUMPTION: The interview process for this role will focus on assessing the candidate's industry knowledge, communication skills, and strategic thinking, as well as their cultural fit with Mastercard's values.

🛠️ Tools & Technologies

• Salesforce
• Microsoft Office Suite
• Google Workspace
• Zoom and other video conferencing tools

ASSUMPTION: The tools and technologies required for this role are standard for the industry and can be easily adapted by candidates with relevant experience.

👔 Cultural Fit Considerations

Company Values:

• Doing the right thing
• Staying true to our roots
• Innovating for our future
• Collaborating with our partners
• Making a difference in the world

Work Style:

• Collaborative and team-oriented
• Innovative and forward-thinking
• Customer-centric and focused on driving results
• Adaptable and responsive to change

Self-Assessment Questions:

• How do you embody Mastercard's values in your daily work?
• Can you provide an example of a time when you drove innovation and thought leadership in a previous role?
• How do you approach building and maintaining strong, collaborative relationships with clients and partners?

ASSUMPTION: Candidates who demonstrate a strong fit with Mastercard's values and work style will be well-suited for this role and the company's culture.

⚠️ Potential Challenges

• Managing multiple accounts and priorities simultaneously
• Navigating a large, global organization with diverse business lines
• Adapting to a dynamic and evolving fintech industry
• Working with high-profile clients and partners, with varying expectations and demands

ASSUMPTION: Success in this role will require strong organizational skills, adaptability, and the ability to manage multiple priorities effectively.

📈 Similar Roles Comparison

• This role is unique in its focus on managing strategic fintech accounts in Latin America and the Caribbean
• Similar roles in other regions may have different account portfolios and market dynamics
• Career progression in this role may lead to opportunities in other regions or business lines within Mastercard

ASSUMPTION: Candidates should research similar roles within Mastercard and the broader fintech industry to gain a better understanding of the unique aspects of this position.

📝 Sample Projects

• Developing and executing a strategic account plan for a high-profile fintech client in the region
• Collaborating with cross-functional teams to launch a new product or service offering for a portfolio of clients
• Optimizing an existing portfolio of accounts to drive revenue growth and improve customer satisfaction

ASSUMPTION: The sample projects provided are representative of the types of initiatives candidates may work on in this role, but the specific projects will vary based on the client portfolio and market dynamics.

❓ Key Questions to Ask During Interview

• Can you describe the typical account portfolio for this role and the key priorities for the first 90 days?
• How does this role collaborate with other teams and business lines within Mastercard to drive growth and success for clients?
• What opportunities exist for professional growth and development within this role and the broader organization?
• How does Mastercard support its employees in balancing work and personal responsibilities?
• What are the key performance indicators (KPIs) used to measure success in this role, and how are they tracked and reported?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process will demonstrate the candidate's interest in and understanding of the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare for behavioral and situational interview questions that focus on your problem-solving abilities and strategic thinking
• Research Mastercard's business and industry trends to demonstrate your knowledge and enthusiasm for the company
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.