- Job Title: Manager, Account Management, Retail Business Systems (RBS)
- Company: Amazon
- Location: Beijing, China
- Job Type: On-site
- Category: Retail Business Systems
- Date Posted: April 23, 2025
- Experience Level: 5-10 years
- Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing a team of Managers responsible for vendor account management
- Collaborating with vendors to develop and execute strategic business plans
- Ensuring vendor satisfaction and operational excellence
- Driving business growth and improving customer experience
- Leading recruitment, hiring, and team development efforts
*ASSUMPTION:* This role requires strong leadership, strategic thinking, and the ability to thrive in an ambiguous environment. It also demands a deep understanding of business growth levers and operational improvement strategies.
📋 Key Responsibilities
- Team Management: Lead a team of Managers, prioritizing strategic initiatives, and providing escalation support as needed.
- Vendor Relationship Management: Build and maintain strong relationships with vendors, proactively addressing their needs and concerns.
- Strategic Planning: Develop and implement strategic business plans for vendors in collaboration with internal teams and stakeholders.
- Performance Metrics: Identify, track, and improve business input metrics that drive growth and enhance customer experience.
- Operational Excellence: Manage end-to-end goal setting, resource allocation, and stakeholder satisfaction survey results to ensure operational efficiency.
- Recruitment & Hiring: Lead recruiting and hiring efforts across the direct team and broader organization.
- Thought Leadership: Act as a thought leader in defining success criteria and understanding business needs in an ever-changing environment.
*ASSUMPTION:* This role involves a high degree of cross-functional collaboration and requires strong communication, project management, and problem-solving skills.
🎯 Required Qualifications
- Education: Bachelor's degree in Business, Marketing, or a related field. MBA preferred.
- Experience: 5-10 years of experience in account management, vendor management, or a related role, with at least 3 years in a leadership capacity.
- Required Skills:
- Proven leadership and team management skills
- Strong strategic planning and execution abilities
- Excellent communication and stakeholder management skills
- Proficiency in data analysis and process improvement
- Experience with vendor management and business growth strategies
- Ability to thrive in an ambiguous environment and manage change
- Preferred Skills:
- Experience with Amazon's Retail Business Services (RBS) or similar e-commerce platforms
- Familiarity with Amazon's vendor management processes and tools
- Fluency in Mandarin Chinese (spoken and written)
*ASSUMPTION:* Given the role's focus on vendor management and business growth, candidates with experience in retail, e-commerce, or related industries are strongly preferred.
💰 Compensation & Benefits
- Salary Range: Based on industry standards for a Manager-level role in Beijing, the estimated salary range is ¥350,000 - ¥500,000 per year.
- Benefits: Comprehensive benefits package, including health insurance, retirement plans, and employee discounts.
- Working Hours: Full-time, 40 hours per week, with flexible work arrangements as needed.
*ASSUMPTION:* The salary range is estimated based on market research and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
- Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.
- Company Size: 10,000+ employees
- Founded: 1994
- Company Description: Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking. The company aims to be Earth's most customer-centric company and is driven by the excitement of building technologies, inventing products, and providing services that change lives.
- Company Specialties: E-commerce, cloud computing, digital streaming, artificial intelligence, and logistics.
*ASSUMPTION:* Working at Amazon offers exposure to cutting-edge technology and a fast-paced, innovative work environment.
📊 Role Analysis
- Career Level: Mid-level management
- Reporting Structure: This role reports directly to the Director, Account Management, RBS.
- Work Arrangement: On-site, full-time, with flexible work arrangements as needed.
- Growth Opportunities: Potential career growth paths include senior management roles within Amazon's Retail Business Services or other internal departments.
*ASSUMPTION:* This role offers significant growth opportunities for candidates looking to advance their careers in vendor management or related fields.
🌍 Location & Work Environment
- Office Type: On-site, with a modern and collaborative work environment.
- Office Location: Beijing, China
- Geographic Context: Beijing is a major international metropolis and the capital of China, offering a rich cultural experience and numerous opportunities for personal and professional growth.
- Work Schedule: Standard office hours, with flexibility for remote work as needed.
*ASSUMPTION:* Working in Beijing offers a unique opportunity to live and work in one of the world's most dynamic and culturally rich cities.
💼 Interview & Application Insights
- Typical Process: Online application review, phone or video screen, on-site interviews, and final decision.
- Key Assessment Areas: Problem-solving skills, strategic thinking, leadership potential, and cultural fit.
- Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills.
- Prepare examples of your strategic planning, vendor management, and team leadership experiences.
- Research Amazon's company culture and be prepared to discuss how your values align with the company's principles.
*ASSUMPTION:* Given the competitive nature of Amazon's hiring process, applicants should be prepared to demonstrate their unique qualifications and fit for the role.
🛠️ Tools & Technologies
- Amazon's proprietary vendor management tools and platforms
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
- Project management tools (e.g., Asana, Trello)
*ASSUMPTION:* Familiarity with Amazon's vendor management tools and platforms is preferred but not required.
👔 Cultural Fit Considerations
- Company Values: Customer obsession, passion for invention, commitment to operational excellence, and long-term thinking.
- Work Style: Fast-paced, innovative, and collaborative work environment with a strong focus on customer-centric decision-making.
- Self-Assessment Questions:
- How do you embody Amazon's leadership principles in your daily work?
- How have you driven operational excellence in previous roles?
- How do you approach strategic planning and execution in an ambiguous environment?
*ASSUMPTION:* Candidates who can demonstrate a strong fit with Amazon's company culture and values will be most successful in this role.
⚠️ Potential Challenges
- Managing a team across multiple time zones and cultures
- Balancing the needs of vendors with Amazon's business objectives
- Navigating a fast-paced, ever-changing work environment
- Maintaining a high level of service and operational excellence in a dynamic business landscape
*ASSUMPTION:* These challenges can be overcome by strong leadership, strategic thinking, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Manager, Vendor Management (Amazon): This role is similar to the Manager, Account Management, RBS role, with a focus on managing vendor relationships and driving business growth. However, the Manager, Vendor Management role may have a broader scope and require more strategic decision-making.
- Senior Account Manager (Other Companies): This role is similar to the Manager, Account Management, RBS role in terms of vendor management and business growth responsibilities. However, the Senior Account Manager role may have a more narrow focus on a specific industry or product category.
*ASSUMPTION:* This role offers a unique opportunity to manage strategic vendor relationships and drive business growth within Amazon's Retail Business Services division.
📝 Sample Projects
- Developing and implementing a strategic business plan for a key vendor, resulting in a 20% increase in sales and improved customer satisfaction scores.
- Leading a cross-functional team to optimize a vendor's product line on Amazon, resulting in improved search visibility and increased sales.
- Managing a team of Managers to improve operational efficiency and reduce vendor-related escalations by 30%.
*ASSUMPTION:* These sample projects demonstrate the strategic and operational aspects of the Manager, Account Management, RBS role.
❓ Key Questions to Ask During Interview
- How does this role fit into Amazon's long-term strategy for Retail Business Services?
- What are the most significant challenges facing the team and how can this role address them?
- How does Amazon support the professional development and growth of its managers?
- What are the key priorities for this role in the first 30, 60, and 90 days?
*ASSUMPTION:* These questions demonstrate a candidate's interest in the role, the team, and the company's long-term success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://www.amazon.jobs/en/jobs/2963039).
- Tailor your resume and cover letter to highlight your relevant experience and skills.
- Prepare examples of your strategic planning, vendor management, and team leadership experiences.
- Research Amazon's company culture and be prepared to discuss how your values align with the company's principles.
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
