🔹 Job Title: Manager, Campaign Operations, GSS Campaign Operations
🔹 Company: Amazon
🔹 Location: San José, Costa Rica
🔹 Job Type: On-site
🔹 Category: Operations
🔹 Date Posted: July 28, 2025
🔹 Experience Level: Mid-Senior level
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a balance of operational, leadership, and analytical skills. The team size and global scope necessitate strong management and planning abilities.
✅ Manage a team of ~15-18 to build, launch, and support marketing campaigns across different languages
✅ Own a specific global region and achieve operational efficiency goals on people, SLA, quality, and productivity
✅ Execute deliverables to meet business metrics and manage operational risks
✅ Drive process improvements and automation, and lead data analysis and business reviews
✅ Manage capacity planning and volume analysis, and contribute to annual operational planning
✅ Oversee process quality and improvements, and lead error correction and resolution
✅ Lead partner/stakeholder reviews, handle business communications, and manage cross-functional relationships
✅ Recruit, onboard, and develop team members, provide coaching and performance management, and create succession plans and career development paths
✅ Conduct regular team reviews and meetings, and participate in hiring and grooming leadership talent pipeline
ASSUMPTION: This role involves a mix of operational, strategic, and people management responsibilities. The candidate should be comfortable with a high degree of autonomy and decision-making.
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: 2+ years of experience in marketing and 2+ years of managing process, people, and operational escalations
Required Skills:
Preferred Skills:
ASSUMPTION: The required and preferred qualifications listed are essential for success in this role. Candidates should have a strong background in marketing operations and people management.
Salary Range: The salary range for this role in San José, Costa Rica is typically between ₡7,000,000 - ₡10,000,000 ($12,000 - $17,500 USD) per year, depending on experience and qualifications.
Benefits:
Working Hours: Full-time, typically 40 hours per week, with some flexibility for remote work
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience.
Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the world's most valuable companies.
Company Size: Amazon has over 10,000 employees worldwide, with a large presence in Costa Rica. This size offers opportunities for career growth and exposure to diverse projects.
Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA.
Company Description:
Company Specialties:
Company Website: Amazon.com
ASSUMPTION: Amazon's size and global presence provide ample opportunities for career growth and development. The company's focus on innovation and customer-centric approach drives its success in the competitive e-commerce market.
Career Level: This role is at the mid-senior level, requiring a balance of operational, leadership, and analytical skills.
Reporting Structure: The Manager, Campaign Operations reports directly to the Director of Campaign Operations and oversees a team of ~15-18 campaign operations specialists.
Work Arrangement: This role is on-site, with some flexibility for remote work. The candidate should be comfortable working in a hybrid or on-site environment.
Growth Opportunities:
ASSUMPTION: This role offers significant growth opportunities within Amazon's campaign operations team and the broader organization.
Office Type: Amazon's San José office is a modern, collaborative workspace with on-site amenities and a casual dress code.
Office Location(s): San José, Costa Rica
Geographic Context:
Work Schedule: The work schedule is typically Monday to Friday, 8:00 AM to 5:00 PM, with some flexibility for remote work.
ASSUMPTION: The work environment at Amazon's San José office is dynamic and collaborative, with a strong focus on innovation and customer-centricity.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Campaign Operations, Marketing Campaigns, Operational Efficiency, Process Improvement, Stakeholder Management, People Management, Capacity Planning, Data Analysis, Business Reviews
ASSUMPTION: The interview process at Amazon is comprehensive and designed to assess the candidate's technical skills, leadership abilities, and cultural fit. Preparation and research are key to success in the interview process.
ASSUMPTION: Familiarity with Amazon's proprietary campaign management tools and relevant software applications is essential for success in this role.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates should be able to demonstrate a strong fit with Amazon's values and work style, with a focus on customer obsession, operational excellence, and long-term thinking.
ASSUMPTION: These challenges are inherent to the role and require strong leadership, communication, and adaptability skills.
ASSUMPTION: This role offers unique opportunities for growth and development within Amazon's campaign operations team and the broader organization.
ASSUMPTION: These sample projects demonstrate the candidate's ability to drive operational excellence, manage teams, and execute complex campaigns.
ASSUMPTION: These questions demonstrate the candidate's interest in the role, the team, and the broader organization.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.