🔹 Job Title: Manager, Content Design
🔹 Company: Mastercard
🔹 Location: London, England (Angel Lane), Dublin, Ireland
🔹 Job Type: Full-Time, Hybrid
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: May 1, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site with hybrid flexibility
Key aspects of this role include:
ASSUMPTION: This role requires a strong background in content strategy and UX writing, with a proven track record of driving effective decision-making in a dynamic, collaborative environment.
✅ Lead content design for B2B and B2B2C commercial products and ecosystems
✅ Develop content strategies for digital experiences using research and testing
✅ Identify content guidelines and define voice & tone for consistent customer-facing experiences
✅ Write concise, accessible, and inclusive copy for UI and long-form content
✅ Facilitate workshops and brainstorming sessions with designers, strategists, researchers, and product partners
✅ Scope work, manage priorities, and influence stakeholders in a fast-paced environment
✅ Develop documentation to help customers successfully implement products
✅ Oversee streamlined localization processes to scale products across regions
✅ Evangelize Content Design within Mastercard and contribute to the internal CX&D community
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
Education: Bachelor’s degree or equivalent practical experience
Experience: 5-10 years of experience in content strategy and UX writing, with a focus on commercial products
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, experience with localization processes and familiarity with content management systems would be beneficial for this role.
Salary Range: £70,000 - £90,000 per year (Estimated based on industry standards for a Manager, Content Design role in London)
Benefits:
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM (with flexibility for hybrid workers)
ASSUMPTION: The salary range is an estimate based on industry standards for a Manager, Content Design role in London. The actual salary may vary depending on the candidate's experience and skills.
Industry: Mastercard operates in the IT Services and IT Consulting industry, focusing on global digital payments, technology, and processing.
Company Size: Mastercard has 10,001+ employees, providing a large and diverse work environment.
Founded: 1966, with headquarters in Purchase, NY, USA
Company Description:
Company Specialties:
Company Website: http://www.mastercard.com
ASSUMPTION: Mastercard's large size and global presence offer opportunities for career growth and exposure to diverse projects.
Career Level: This role is at the Manager level, with opportunities for growth within the Customer Experience and Design (CX&D) team and across Mastercard.
Reporting Structure: The Content Design Manager will report to the Experience Strategy team within the CX&D team of Commercial Solutions and work closely with partners across the business.
Work Arrangement: This role is based in London with hybrid flexibility, allowing for a combination of on-site and remote work.
Growth Opportunities:
ASSUMPTION: This role offers opportunities for professional growth and development within Mastercard's large and diverse organization.
Office Type: Mastercard's London office is a modern, collaborative workspace with on-site amenities.
Office Location(s): 2000 Purchase St, Purchase, NY 10577, US (Headquarters); Chausee de Tervuren 198A, Waterloo, 1410, BE (EMEA Headquarters); 3 Fraser Street, Level 17, Duo Tower, Singapore, 189352, SG (APAC Headquarters)
Geographic Context:
Work Schedule: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM (with flexibility for hybrid workers)
ASSUMPTION: The hybrid work arrangement offers a balance between on-site collaboration and remote flexibility.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Content Strategy, UX Writing, Collaboration, Research, Documentation, Localization, Storytelling, Voice and Tone, Customer Enablement, Content Management, Facilitation, Organizational Skills, Attention to Detail, Interpersonal Skills, Presentation Skills, Decision Making
ASSUMPTION: Mastercard's application process is designed to assess candidates' skills and cultural fit, with a focus on collaboration and communication abilities.
ASSUMPTION: Familiarity with these tools and technologies is beneficial but not always required, as Mastercard provides training and support for new hires.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Mastercard values candidates who demonstrate strong alignment with their core values and a collaborative, customer-focused work style.
ASSUMPTION: These challenges can be overcome with strong organizational skills, attention to detail, and effective communication and collaboration abilities.
ASSUMPTION: This role provides a unique blend of content strategy and UX writing experience, with the opportunity to work on commercial product solutions for a global payments company.
ASSUMPTION: These sample projects illustrate the range of content design work that the Content Design Manager may be responsible for, from strategic content planning to tactical UX writing and customer enablement.
ASSUMPTION: These questions demonstrate your interest in the role, the team, and the company, while also providing valuable insights into the work environment and expectations.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.