📌 Core Information
🔹 Job Title: Manager, Content Services & Workflow
🔹 Company: QVC
🔹 Location: West Chester, Pennsylvania, United States
🔹 Job Type: Full-Time
🔹 Category: Retail
🔹 Date Posted: April 9, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading prioritization, resource allocation, and traffic operations for Omnichannel Content
- Assessing thousands of projects and tens of thousands of assets to create efficiencies and innovate workflows
- Collaborating with cross-functional teams to drive process improvements and capacity planning
- Optimizing talent through leadership, recruitment, goal setting, performance management, and team development
ASSUMPTION: This role requires a strategic thinker with a strong background in creative leadership, workflow management, and resource planning to succeed.
📋 Key Responsibilities
✅ Lead workflow, services, resource planning, and prioritization for all of Omnichannel Content
✅ Communicate universal content brief and create prioritization guidelines in partnership with cross-platform leaders
✅ Advocate for understanding the strategies of partners and assign projects at a prioritized scale
✅ Identify opportunities and build tools and procedures to maximize resources, innovations, and efficiencies
✅ Develop strategy to analyze project metrics and employ learnings by evolving project assignments
✅ Oversee workflow and partner with other Omnichannel content leaders and supervisors on project assignments
✅ Provide direction, standards, and ensure compliance of content request procedures for partner team members
✅ Lead the implementation of workflow and process for any new Omnichannel Content needs across platforms
ASSUMPTION: This role involves constant communication, collaboration, and decision-making to ensure efficient content creation and organization.
🎯 Required Qualifications
Education: Bachelor’s Degree or higher in Communications, Journalism, Video Production, Film, or related fields preferred
Experience: 10+ years of creative leadership experience with a passion for new technology and innovation
Required Skills:
- Expertise in workflow management, resource planning, and accountability
- Proven experience leading large diverse teams with a focus on culture, engagement, and optimizing team productivity
- Dynamic, creative personality, effectively engaging and influencing the organization
- Broad knowledge of television/social/digital/content production, including creative, development, strategy, post-production, and execution
- Ability to quickly analyze data/situations and draw relevant conclusions to have positive effects on business in a complex environment; ability to make decisions to achieve desired results
- Budgeting experience and working knowledge of basic accounting
Preferred Skills:
- Continuous Improvement tools and methodologies
ASSUMPTION: Candidates with a strong background in creative leadership, workflow management, and resource planning are most likely to succeed in this role.
💰 Compensation & Benefits
Salary Range: $120,000 - $160,000 per year (Estimated based on industry standards for a Manager role in the Retail sector with 10+ years of experience in the West Chester, PA area)
Benefits:
- Health Care Benefits starting on day 1
- 401(k)
- Paid Time Off
- Tuition Reimbursement
- Employee Assistance Program
- Parental Leave
- Paid Volunteer Hours
- Company Discounts
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The estimated salary range is based on market research for similar roles in the Retail sector with 10+ years of experience in the West Chester, PA area.
📌 Applicant Insights
🔍 Company Context
Industry: Retail
Company Size: 10,001+ employees
Founded: 1986 (as QVC, Inc.)
Company Description:
- QVC Group, Inc. is a Fortune 500 company with six leading retail brands
- Offers innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide
- Committed to inclusion and belonging for all, offering friendly teams, ambitious projects, and fast-moving careers
Company Specialties:
- Retail
- ecommerce
- Broadcasting
- Multimedia
- Global
- Multiplatform
- e-commerce
- And vcommerce
Company Website: http://www.qvcgrp.com
ASSUMPTION: QVC Group is a well-established retail company with a strong presence in the global market.
📊 Role Analysis
Career Level: Mid-level to Senior Management
Reporting Structure: Reports directly to the Director, Content Services
Work Arrangement: On-site, full-time
Growth Opportunities:
- Potential to grow within the Content Services team or explore other opportunities within QVC Group
- Chance to develop leadership, management, and strategic planning skills
- Opportunity to work on high-impact projects that drive business growth and innovation
ASSUMPTION: This role offers significant growth opportunities for the right candidate, given QVC Group's size and diverse range of brands.
🌍 Location & Work Environment
Office Type: Corporate headquarters with a creative and collaborative work environment
Office Location(s): West Chester, Pennsylvania, United States
Geographic Context:
- West Chester is a suburban area located approximately 20 miles west of Philadelphia
- The region offers a mix of urban and rural environments, with easy access to cultural attractions, outdoor recreation, and entertainment options
- West Chester is home to a diverse population and a vibrant local economy
Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM (with flexibility for project needs)
ASSUMPTION: The West Chester office provides a dynamic and engaging work environment, with easy access to nearby amenities and attractions.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Talent Acquisition team
- In-depth interviews with hiring managers and team members
- Final interview with the Director, Content Services
Key Assessment Areas:
- Cultural fit and alignment with QVC Group's values
- Strategic thinking and problem-solving skills
- Leadership and management capabilities
- Expertise in workflow management, resource planning, and content production
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions that focus on your leadership, management, and problem-solving skills
- Research QVC Group's brands, values, and recent projects to demonstrate your enthusiasm and understanding of the company
ATS Keywords: Content Services, Workflow Management, Resource Planning, Creative Leadership, Team Development, Project Management, Data Analysis, Budgeting, Continuous Improvement, Communication, Collaboration, Innovation, Content Production, Performance Management, Engagement, Strategy, Change Management
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on assessing candidates' strategic thinking, leadership, and management skills.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management software (e.g., Asana, Trello, JIRA)
- Content management systems (e.g., Adobe Experience Manager, Contentful, Sanity)
- Data analysis tools (e.g., Excel, Google Analytics, Tableau)
ASSUMPTION: Familiarity with relevant project management, content management, and data analysis tools is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Drive Progress
- Act With Empathy
- Be Brave
- Embrace the Future
- Do What’s Right
Work Style:
- Collaborative and team-oriented
- Fast-paced and dynamic
- Focused on innovation and continuous improvement
Self-Assessment Questions:
- How do you embody QVC Group's values in your daily work?
- Describe a time when you drove progress through strategic thinking and leadership
- How do you approach change and innovation in a dynamic work environment?
ASSUMPTION: Candidates who demonstrate a strong fit with QVC Group's values and work style are most likely to succeed in this role.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously
- Balancing the needs of various stakeholders and partners
- Adapting to a fast-paced and ever-changing work environment
- Developing and implementing new workflows and processes
ASSUMPTION: This role presents unique challenges that require strong leadership, strategic thinking, and adaptability.
📈 Similar Roles Comparison
- Manager, Content Operations (QVC Group) vs. Manager, Content Services & Workflow (QVC Group)
- Content Operations focuses more on day-to-day content management and execution
- Content Services & Workflow involves strategic planning, resource allocation, and process improvement
- Industry-specific context: Retail vs. Media & Entertainment
- Retail roles may have more focus on sales, merchandising, and customer experience
- Media & Entertainment roles may emphasize content creation, production, and distribution
- Career path comparison: Manager, Content Services & Workflow (QVC Group) vs. Senior Manager, Content Strategy (Netflix)
- Both roles involve strategic planning and process improvement
- Netflix's Senior Manager, Content Strategy role may have more focus on content strategy and less on workflow management
ASSUMPTION: This role is unique to QVC Group and offers a blend of strategic planning, resource allocation, and process improvement specific to the Retail sector.
📝 Sample Projects
- Developing and implementing a new content brief and prioritization system for all of Omnichannel Content
- Streamlining workflows and processes to improve efficiency and reduce project timelines
- Collaborating with cross-functional teams to identify and implement synergies between content creation, production, and distribution
ASSUMPTION: These sample projects illustrate the strategic, collaborative, and innovative nature of this role.
❓ Key Questions to Ask During Interview
- How does this role fit into the broader content strategy and roadmap for QVC Group?
- What are the biggest challenges facing the Content Services team in the next 12-24 months, and how can this role address them?
- How does QVC Group support the professional development and growth of its managers?
- What are the key priorities for this role in the first 30-60-90 days?
- How does QVC Group foster a culture of innovation and continuous improvement?
ASSUMPTION: Asking these questions demonstrates your interest in the role, the company, and its long-term success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions that focus on your leadership, management, and problem-solving skills
- Research QVC Group's brands, values, and recent projects to demonstrate your enthusiasm and understanding of the company
- Follow up with the Talent Acquisition team one week after submitting your application to confirm receipt and inquire about next steps
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
