📌 Core Information
🔹 Job Title: Manager Employee Communications
🔹 Company: Nestlé Operational Services Worldwide SA
🔹 Location: New York, United States
🔹 Job Type: Full-time, Hybrid (2 days remote per week)
🔹 Category: Communications
🔹 Date Posted: April 25, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site with remote flexibility
🚀 Job Overview
Key aspects of this role include:
- Leading internal company communications to build and protect the brand's reputation in the US market
- Developing and disseminating the brand's corporate story internally, connecting employees to the company, leaders, consumers, and each other
- Driving purposeful, strategic, and engaging communications to increase employee engagement, sense of belonging, and brand advocacy
- Partnering with ERGs and DEI teams to strengthen culture and reinforce brand values
- Supervising one Senior Specialist Employee Communications
ASSUMPTION: This role requires a high level of strategic thinking, strong communication skills, and the ability to work collaboratively across various departments and teams.
📋 Key Responsibilities
✅ Develop and implement internal communication strategies that align with the brand's external communications and reinforce its purpose and values
✅ Create and execute engaging employee communication campaigns, events, and programs to drive employee engagement and advocacy
✅ Manage crisis communications, including developing crisis communication plans, coordinating messaging, and providing guidance to employees and stakeholders
✅ Oversee digital communications, including managing intranet platforms, social media channels, and similar platforms to effectively reach and engage employees
✅ Analyze employee satisfaction data and DEI success factors to inform communication strategies and improve employee experience
✅ Implement DEI programs and initiatives to foster an inclusive work environment
✅ Collaborate with cross-functional teams to ensure consistent messaging and alignment with overall business objectives
✅ Travel up to 10% of the time for business meetings and events
ASSUMPION: This role requires a proactive, strategic mindset, excellent communication skills, and the ability to manage multiple projects and deadlines.
🎯 Required Qualifications
Education: Bachelor's degree in Public Relations, Communications, Journalism, Social Science, or a closely related field
Experience: 4+ years of experience in internal corporate communications, business communications, or a related role within the off-trade coffee industry
Required Skills:
- Proven experience developing internal communication strategies related to branding
- Experience organizing events such as Town Halls or Summits
- Proven crisis communication experience, including developing crisis communication plans and providing guidance to employees and stakeholders
- Experience managing digital communications, including intranet platforms and social media channels
- Experience developing roadmap presentations and rolling out culture plans to increase employee engagement
- Experience creating programs and initiatives that promote employee advocacy and reward employee contributions
- Experience analyzing employee satisfaction data and DEI success factors
- Experience implementing DEI programs
- Experience working with EX and managing volunteer platforms
Preferred Skills:
- Experience with Nespresso or a similar premium coffee brand
- Fluency in multiple languages
ASSUMPTION: Candidates should have a strong background in internal communications, with a proven track record of driving employee engagement and advocacy.
💰 Compensation & Benefits
Salary Range: $161,460.34 - $171,460.34 per year
Benefits:
- Competitive benefits package
- Retirement savings plan with company match
- Health, dental, and vision insurance
- Employee assistance program
- Paid time off and holidays
- Tuition reimbursement
- Employee discounts on Nestlé products
Working Hours: Full-time, 40 hours per week, with flexible work arrangements
ASSUMPTION: The salary range provided is based on industry standards for similar roles and experience levels. The benefits package is competitive and comprehensive, reflecting Nestlé's commitment to employee well-being and work-life balance.
📌 Applicant Insights
🔍 Company Context
Industry: Nestlé is a multinational food and beverage company, operating in the highly competitive and dynamic consumer goods market
Company Size: Nestlé is a large corporation with over 273,000 employees globally, offering a wide range of career opportunities and resources
Founded: Nestlé was founded in 1866, with its headquarters still based in the Swiss town of Vevey
Company Description:
- Nestlé's mission is to unlock the power of food to enhance quality of life for everyone, today and for generations to come
- The company serves with passion and a spirit of excellence, offering products and services for all stages of life, every moment of the day
- Nestlé's culture is based on its values, rooted in respect: respect for ourselves, respect for others, respect for diversity, and respect for the future
Company Specialties:
- Coffee and beverages
- Dairy
- Confectionary
- Culinary and frozen food
- Ice Cream
- Infant nutrition
- Healthcare nutrition
- Out of home F&B solutions
- Petcare
Company Website: http://www.nestle.com
ASSUMPTION: Nestlé's extensive product portfolio and global presence offer unique opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is at the manager level, with the opportunity to lead and mentor a team member
Reporting Structure: The Manager Employee Communications reports directly to the Head of Communications or a similar role
Work Arrangement: This role is hybrid, with on-site work required 3 days per week and remote work available 2 days per week
Growth Opportunities:
- Potential career progression to senior management roles within the communications function
- Broad exposure to various aspects of the business, fostering a well-rounded understanding of Nestlé's operations
- Opportunities to work on high-visibility projects and initiatives, driving meaningful impact on the organization
ASSUMPTION: This role offers a strong platform for career growth and development within Nestlé's communications function.
🌍 Location & Work Environment
Office Type: Nestlé's New York office is a modern, collaborative workspace, designed to foster creativity and productivity
Office Location(s): 111 W 33rd St, 5th Floor, New York, NY 10120
Geographic Context:
- New York City is a major global hub for business, finance, media, and culture
- The office is conveniently located in Midtown Manhattan, with easy access to public transportation and nearby amenities
- New York offers a diverse range of cultural, recreational, and dining options
Work Schedule: The work schedule is Monday through Friday, with flexible hours to accommodate remote work arrangements
ASSUMPTION: Nestlé's New York office provides a dynamic and engaging work environment, with ample opportunities for professional growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final interview with senior leadership
- Background check and offer
Key Assessment Areas:
- Communication skills and presentation abilities
- Strategic thinking and problem-solving
- Cultural fit and alignment with Nestlé's values
- Experience with internal communications and employee engagement
- Leadership and management skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions, focusing on your problem-solving skills and ability to drive employee engagement
- Research Nestlé's company culture and values to demonstrate your fit with the organization
- Practice your presentation skills, as you may be asked to deliver a sample communication plan or project during the interview
ATS Keywords: Internal Communications, Employee Engagement, Crisis Communications, Digital Communications, Brand Management, Strategic Planning, Leadership, Management, Employee Advocacy, DEI, Culture Plans
ASSUMPTION: The application process for this role is competitive, and candidates should be prepared to demonstrate their qualifications and fit for the position.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, JIRA)
- Communication platforms (e.g., Slack, Microsoft Teams)
- Social media management tools (e.g., Hootsuite, Buffer)
- CMS and intranet platforms (e.g., WordPress, SharePoint)
- Design tools (e.g., Adobe Creative Suite, Canva)
ASSUMPTION: Familiarity with relevant tools and technologies is essential for success in this role, as they enable effective communication and collaboration with stakeholders.
👔 Cultural Fit Considerations
Company Values:
- Respect: Respect for ourselves, respect for others, respect for diversity, and respect for the future
- Excellence: Pursuing excellence in all aspects of our work, from product quality to customer service
- Collaboration: Working together across functions, teams, and regions to achieve common goals
- Accountability: Taking responsibility for our actions and their impact on our colleagues, our company, and our planet
Work Style:
- Dynamic and fast-paced, with a focus on delivering results and driving continuous improvement
- Collaborative and inclusive, with a strong emphasis on teamwork and cross-functional cooperation
- Adaptable and resilient, with the ability to thrive in a changing and evolving work environment
- Data-driven and analytical, with a commitment to using insights to inform decision-making and strategy
Self-Assessment Questions:
- How do you align with Nestlé's values, and how have you demonstrated these values in your previous roles?
- How do you approach building and maintaining a strong, purpose-driven culture within an organization?
- How do you ensure that your communication strategies effectively engage and resonate with diverse audiences?
ASSUMPTION: Candidates should be prepared to demonstrate their alignment with Nestlé's values and cultural fit for the organization.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously, requiring strong organizational skills and time management
- Working with diverse stakeholders, including employees at all levels, leaders, and external partners, requiring excellent communication and interpersonal skills
- Navigating a large, complex organization, with the need to build and maintain strong relationships across various departments and teams
- Adapting to a dynamic and evolving work environment, with shifting priorities and changing business needs
ASSUMPTION: These challenges require a proactive, strategic mindset, strong communication skills, and the ability to manage multiple priorities effectively.
📈 Similar Roles Comparison
- Compared to related roles in corporate communications, this role places a greater emphasis on employee engagement and advocacy, requiring a strong focus on internal communications and culture-building initiatives
- In the context of the broader communications industry, this role offers unique opportunities to work on high-visibility projects and drive meaningful impact on a global scale
- Career progression in this role may lead to senior management positions within the communications function, with potential exposure to other areas of the business
ASSUMPTION: This role offers a unique blend of strategic communications, employee engagement, and leadership development opportunities, setting it apart from similar roles in the industry.
📝 Sample Projects
- Developing and executing a comprehensive internal communications plan to launch a new product or service
- Organizing a company-wide event or summit to celebrate employee achievements and reinforce brand values
- Creating a targeted employee advocacy campaign to drive brand awareness and engagement on social media platforms
ASSUMPTION: These sample projects demonstrate the strategic and tactical aspects of the role, highlighting the importance of both communication planning and execution.
❓ Key Questions to Ask During Interview
- How does this role fit into the broader communications strategy for the US market?
- What are the key priorities for the first 90 days in this role?
- How does the company support the growth and development of employees in this role?
- What are the most significant challenges facing the internal communications function, and how can this role address them?
- How does the company measure the success of its internal communications initiatives, and how can this role contribute to improving those metrics?
ASSUMPTION: These questions help candidates understand the strategic context of the role, the expectations for their first few months, and the opportunities for growth and development within the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions, focusing on your problem-solving skills and ability to drive employee engagement
- Research Nestlé's company culture and values to demonstrate your fit with the organization
- Practice your presentation skills, as you may be asked to deliver a sample communication plan or project during the interview
- Follow up with the hiring manager one week after your interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
