📌 Core Information
🔹 Job Title: Manager, Growth Program Management and Operations
🔹 Company: Summit Health
🔹 Location: Minneapolis, MN or Birmingham, AL
🔹 Job Type: Full-Time, Hybrid
🔹 Category: Management, Strategic Planning
🔹 Date Posted: April 22, 2025
🔹 Experience Level: 5+ years
🔹 Remote Status: Hybrid (Minneapolis, MN or Birmingham, AL)
🚀 Job Overview
Key aspects of this role include:
- Supporting the strategic direction of the Growth team
- Stewarding key bodies of work and implementing operating SOPs
- Tracking progress and business performance
- Guiding the Growth team’s success for Shipt
ASSUMPTION: This role requires a balance of strategic thinking, project management, and change management skills. It involves influencing cross-functional teams and driving progress towards strategic goals.
📋 Key Responsibilities
✅ Supporting the shaping of the Growth team’s strategic direction
✅ Stewarding key bodies of work forward and implementing operating SOPs
✅ Tracking progress and business performance
✅ Influencing change management for planning, executing, and measuring the Growth team’s strategies and success
✅ Managing large key deliverables/projects for the Growth team
✅ Managing process improvement by analyzing existing processes and implementing best practices
✅ Prioritizing and managing multiple projects simultaneously in a fast-paced environment
ASSUMPTION: This role involves a mix of strategic planning, project management, and operational tasks. It requires strong organizational skills, attention to detail, and the ability to work effectively under pressure.
🎯 Required Qualifications
Education: Bachelor's degree
Experience: 5+ years in strategic planning, program/project management, and change management, or related roles
Required Skills:
- Strong problem-solving skills and data-driven decision-making
- Excellent communication and presentation skills
- Strong project management skills
- Ability to collaborate effectively with cross-functional teams
- Familiarity with industry best practices, trends, emerging technologies, and strategic planning software and tools
Preferred Skills:
- Experience in the retail or tech industry
- Fluency in Spanish
ASSUMPTION: While not explicitly stated, experience in the retail or tech industry and fluency in Spanish may be beneficial for this role due to the company's focus and customer base.
💰 Compensation & Benefits
Salary Range: $73,000 - $176,000 USD per year (varies by location)
Benefits:
- Medical, dental, and vision insurance
- 401k plan
- Discretionary vacation for exempt team members
- Paid holidays throughout the calendar year
- Paid sick leave
- Annual bonus
- Potential for restricted stock units based on role
Working Hours: Full-time, hybrid work arrangement (in-office expectations vary by role and leader)
ASSUMPTION: The salary range provided is a guideline and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
📌 Applicant Insights
🔍 Company Context
Industry: Summit Health is part of VillageMD, a healthcare provider focused on delivering primary care and specialty care services. They operate from more than 700 practice locations in 26 markets, serving millions of patients throughout their lives.
Company Size: Summit Health, part of VillageMD, has over 20,000 employees.
Founded: VillageMD was founded in 2010, and Summit Health joined the VillageMD family in 2021.
Company Description:
- Summit Health works as a team to deliver care that helps patients make the right choices and stay a step ahead of any issues.
- Exceptional doctors are committed to providing the best care and supporting patients over a lifetime.
- Summit Health is part of VillageMD, which also includes CityMD, Village Medical, and Village Medical at Home.
Company Specialties:
- Primary care and specialty care services
- Urgent care services through CityMD
- Home-based care through Village Medical at Home
Company Website: summithealth.com
ASSUMPTION: As a large healthcare provider, Summit Health offers a wide range of career opportunities and a diverse work environment.
📊 Role Analysis
Career Level: Mid-level management role with potential for growth within the organization.
Reporting Structure: Reports directly to the Director of Growth Program Management and Operations.
Work Arrangement: Hybrid work arrangement, with flexibility to work from home or at a Shipt office (with leader approval).
Growth Opportunities:
- Potential to advance within the Growth team or explore other opportunities within Summit Health or VillageMD.
- Chance to work on high-impact projects and contribute to the company's strategic direction.
- Opportunity to learn and develop skills in a dynamic and growing organization.
ASSUMPTION: This role offers opportunities for professional growth and development within a large and expanding organization.
🌍 Location & Work Environment
Office Type: Hybrid work environment with offices in Birmingham, San Francisco, and Minneapolis.
Office Location(s): Minneapolis, MN or Birmingham, AL
Geographic Context:
- Minneapolis, MN: Known for its vibrant arts scene, parks, and cultural diversity. It offers a high quality of life with a reasonable cost of living.
- Birmingham, AL: A growing city with a rich history, offering a lower cost of living, a diverse cultural scene, and a strong sense of community.
Work Schedule: Full-time, with flexibility to work from home or at an office (with leader approval).
ASSUMPTION: Both Minneapolis and Birmingham offer unique cultural experiences and a reasonable cost of living, making them attractive locations for professionals.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with a recruiter to discuss qualifications and fit for the role.
- Behavioral and situational interviews with hiring managers to assess problem-solving skills, communication, and cultural fit.
- Final interview with the Director of Growth Program Management and Operations to discuss the role's specifics and next steps.
Key Assessment Areas:
- Problem-solving skills and data-driven decision-making
- Communication and presentation skills
- Project management skills
- Collaboration and teamwork
- Cultural fit and alignment with Summit Health's mission and values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences that match the required qualifications.
- Prepare for behavioral and situational interview questions by reflecting on your past experiences and how they demonstrate the required skills.
- Research Summit Health and VillageMD to understand their mission, values, and culture, and be prepared to discuss how you align with them.
ATS Keywords: Strategic Planning, Program Management, Change Management, Problem Solving, Data-Driven Decisions, Collaboration, Communication, Presentation Skills, Project Management, Process Improvement, Prioritization, Time Management, Industry Best Practices, Emerging Technologies, Strategic Planning Software, Tools
ASSUMPTION: As a large organization, Summit Health uses Applicant Tracking Systems (ATS) to manage and streamline the application process. Including relevant keywords in your resume can help your application get noticed.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Jira)
- Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
- Change management tools (e.g., Prosci, ChangeFirst)
ASSUMPTION: While not explicitly stated, these tools are commonly used in strategic planning, project management, and change management roles.
👔 Cultural Fit Considerations
Company Values:
- Patient-centered care
- Collaboration and teamwork
- Innovation and continuous improvement
- Accountability and excellence
Work Style:
- Data-driven and analytical
- Collaborative and team-oriented
- Adaptable and responsive to change
- Results-focused and goal-oriented
Self-Assessment Questions:
- Do you have a proven track record of driving strategic initiatives and achieving results?
- Are you comfortable working in a dynamic and fast-paced environment?
- Do you thrive in a collaborative and team-oriented work environment?
- Are you passionate about improving patient care and outcomes?
ASSUMPTION: As a healthcare provider, Summit Health prioritizes patient-centered care and a collaborative work environment. Candidates who align with these values and work styles are more likely to succeed in this role.
⚠️ Potential Challenges
- Managing multiple projects simultaneously in a fast-paced environment
- Balancing strategic planning with operational tasks
- Adapting to changes in priorities and workload
- Working effectively with cross-functional teams and stakeholders
ASSUMPTION: These challenges are common in strategic planning and project management roles, and successful candidates will have experience navigating similar situations.
📈 Similar Roles Comparison
- Compared to other strategic planning roles, this position places a stronger emphasis on project management and change management skills.
- In the healthcare industry, this role is unique in its focus on growth strategies for a retail healthcare provider.
- Career progression in this role could lead to opportunities in growth strategy, program management, or operational leadership within Summit Health or VillageMD.
ASSUMPTION: While this role shares similarities with other strategic planning and project management positions, its focus on growth strategies within a retail healthcare setting makes it unique.
📝 Sample Projects
- Developing and implementing a strategic plan for expanding Shipt's delivery services in new markets
- Managing a cross-functional team to improve patient satisfaction scores through targeted initiatives
- Streamlining operational processes to enhance efficiency and reduce costs within the Growth team
ASSUMPTION: These sample projects illustrate the strategic planning, project management, and change management aspects of the role.
❓ Key Questions to Ask During Interview
- Can you describe the current strategic priorities for the Growth team and how this role supports them?
- How does this role collaborate with other teams within Summit Health and VillageMD?
- What are the most significant challenges facing the Growth team, and how can this role help address them?
- How does Summit Health support the professional development and growth of its employees?
- What is the company's approach to work-life balance for hybrid employees?
ASSUMPTION: These questions help candidates better understand the role's responsibilities, the company's culture, and the opportunities for professional growth.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences that match the required qualifications.
- Prepare for behavioral and situational interview questions by reflecting on your past experiences and how they demonstrate the required skills.
- Research Summit Health and VillageMD to understand their mission, values, and culture, and be prepared to discuss how you align with them.
- Follow up with the recruiter after submitting your application to confirm receipt and express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
