📌 Core Information
🔹 Job Title: Manager - Key Account Management
🔹 Company: aCommerce
🔹 Location: Taguig City, Taguig, Philippines
🔹 Job Type: On-site
🔹 Category: Management
🔹 Date Posted: April 22, 2025
🔹 Experience Level: Mid-level (2-5 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing client relationships and executing ecommerce strategies
- Maximizing account profitability and ensuring client satisfaction
- Collaborating with internal departments and external parties
- Developing and managing promotional campaigns and day-to-day operations
ASSUMPTION: This role requires a balance of strategic thinking, strong communication skills, and the ability to manage multiple projects simultaneously.
📋 Key Responsibilities
✅ Performance Management: Manage overall account profitability via P&L management, ensure clients and channels are successfully onboarded, maximize GMV, manage client budgets, and monitor key performance indicators.
✅ Partner Service: Serve as the primary point of contact for clients, advise on increasing online sales, manage inventory, and present analysis and recommendations to stakeholders.
✅ Business Development: Help translate solutions into a statement of work, manage key customers, and input industry insight to improve turnover and profitability.
ASSUMPTION: This role involves a mix of strategic planning, day-to-day management, and client-facing responsibilities, requiring strong organizational skills and adaptability.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: Minimum two (2) years of working experience in an ecommerce company, internet start-up, or international brand
Required Skills:
- Proven experience in social commerce, online media, or marketing
- Strong commercial and client-facing abilities
- Excellent communication skills in English, written and oral
- Proficient in Excel and PowerPoint
- Analytical, data-driven mindset and detail-oriented
- Ability to lead projects and coach key specialists
Preferred Skills:
- Experience in FMCG, retail, or consulting industries
- Familiarity with ecommerce platforms and tools
ASSUMPTION: Candidates with a strong background in ecommerce, marketing, or a related field, along with proven client management experience, will be well-suited for this role.
💰 Compensation & Benefits
Salary Range: PHP 80,000 - 120,000 per month (based on industry standards for mid-level management roles in the Philippines)
Benefits:
- Health insurance
- Retirement plan
- Employee discounts
Working Hours: Full-time (40 hours per week), with flexible work arrangements available
ASSUMPTION: The salary range is an estimate based on industry standards for mid-level management roles in the Philippines. Actual compensation may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: aCommerce is a leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands.
Company Size: aCommerce has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: May 2013, with over 700 staff across offices and fulfillment centers in Singapore, Thailand, Indonesia, and the Philippines.
Company Description:
- aCommerce is committed to equal opportunities and a work environment free of discrimination and harassment.
- The company's DNA includes values such as customers above all, leading by example, solving problems, leaning on teammates, and keeping it real.
- The aTeam is made up of highly ambitious individuals driven to innovate, build, and succeed, always looking for like-minded self-starters to join.
Company Specialties:
- Ecommerce
- Brand Commerce
- Shop-in-Shop E-Marketplace
- E-Store Development
- Logistics & Order Fulfillment
- Customer Support Call Center
- Performance Marketing
Company Website: https://www.acommerce.asia
ASSUMPTION: aCommerce's commitment to equal opportunities and its well-defined company DNA provide a clear framework for applicants to understand the company's culture and values.
📊 Role Analysis
Career Level: Mid-level management, with opportunities for growth and advancement within the company.
Reporting Structure: This role reports directly to the Head of Key Account Management or a similar position.
Work Arrangement: On-site, with flexible work arrangements available, such as remote work or hybrid options.
Growth Opportunities:
- Advancement to senior management or leadership roles within the company
- Expanding responsibilities and managing a team of account managers
- Developing expertise in specific industry verticals or client segments
ASSUMPTION: This role offers strong growth potential for candidates looking to advance their careers in ecommerce management.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with amenities and facilities for employees.
Office Location(s): 26th Floor, Mckinley Parkway, Bonifacio Global City, Taguig City, Metro Manila 1634, Philippines
Geographic Context:
- Taguig City is a bustling urban area with a mix of residential, commercial, and entertainment options.
- The office is located in Bonifacio Global City, a central business district with easy access to public transportation and amenities.
- The Philippines has a tropical marine climate, with temperatures ranging from 21°C to 32°C (70°F to 90°F) throughout the year.
Work Schedule: Standard office hours, with flexibility for remote work or hybrid arrangements.
ASSUMPTION: The office location and work environment provide a convenient and comfortable setting for employees, with ample opportunities for collaboration and growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final interview with key stakeholders
- Job offer and onboarding
Key Assessment Areas:
- Client management and communication skills
- Ecommerce strategy and planning
- Problem-solving and analytical skills
- Cultural fit and alignment with company values
Application Tips:
- Highlight relevant experience in ecommerce, marketing, or a related field
- Demonstrate strong client management skills and examples of successful client relationships
- Tailor your resume and cover letter to emphasize skills and experiences relevant to this role
ATS Keywords: Ecommerce, Social Commerce, Marketing, Client Relationship Management, P&L Management, Data Analysis, Problem Solving, Communication, Collaboration, Inventory Management, Business Development, Promotional Campaigns, Performance Management, Technical Skills, Analytical Skills, Team Leadership
ASSUMPTION: The application process for this role is typical for a mid-level management position in the ecommerce industry, with a focus on assessing the candidate's client management, strategic planning, and communication skills.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, PowerPoint)
- Ecommerce platforms (e.g., Shopify, Magento, WooCommerce)
- Project management tools (e.g., Asana, Trello, Jira)
- Customer relationship management (CRM) software (e.g., Salesforce, HubSpot, Zoho CRM)
ASSUMPTION: Familiarity with common ecommerce platforms, project management tools, and CRM software is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customers above all
- Lead by example
- Solve problems
- Lean on your teammates
- Keep it real
Work Style:
- Collaborative and team-oriented
- Adaptable and responsive to change
- Data-driven and analytical
- Strong communication and interpersonal skills
Self-Assessment Questions:
- Do I have a strong commitment to customer satisfaction and a customer-centric mindset?
- Am I able to lead by example and inspire my team to achieve excellence?
- Do I have a proven track record of solving complex problems and driving results?
- Am I comfortable working in a dynamic, fast-paced environment and collaborating with diverse teams?
ASSUMPTION: aCommerce's company values and work style provide a clear framework for applicants to assess their cultural fit with the organization.
⚠️ Potential Challenges
- Managing multiple client relationships and priorities simultaneously
- Navigating a fast-paced, dynamic work environment
- Adapting to changes in client needs and market trends
- Balancing strategic planning with day-to-day management responsibilities
ASSUMPTION: These challenges are common in mid-level management roles within the ecommerce industry and require strong organizational skills, adaptability, and strategic thinking to overcome.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on managing key accounts and executing ecommerce strategies, rather than day-to-day operational responsibilities.
- Industry-specific context: The ecommerce industry is dynamic and fast-paced, with constant changes in client needs, market trends, and technological advancements.
- Career path comparison: This role offers strong growth potential, with opportunities for advancement to senior management or leadership positions within the company.
ASSUMPTION: This role offers unique opportunities and challenges compared to related positions in the ecommerce industry, with a strong focus on client management, strategic planning, and execution.
📝 Sample Projects
- Developing and executing a comprehensive ecommerce strategy for a global brand, including promotional campaigns, inventory management, and business analytics
- Managing a team of account managers to maximize GMV and profitability for a portfolio of clients within a specific industry vertical
- Collaborating with internal departments and external parties to troubleshoot and resolve business issues, ensuring smooth day-to-day operations and client satisfaction
ASSUMPTION: These sample projects provide a clear understanding of the day-to-day responsibilities and strategic focus of this role within the ecommerce industry.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the overall organizational structure and long-term goals of the company?
- What are the most challenging aspects of this role, and how can I best prepare to address them?
- What opportunities are there for professional growth and development within the company?
- How does the company support work-life balance for its employees?
ASSUMPTION: These key questions help applicants better understand the role's expectations, the company's culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of successful client relationships and ecommerce strategies you've executed in the past
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
