📌 Core Information
🔹 Job Title: Manager - Key Account Management
🔹 Company: aCommerce
🔹 Location: Taguig City, Taguig, Philippines
🔹 Job Type: On-site
🔹 Category: Technology, Information and Internet
🔹 Date Posted: April 15, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing client relationships and executing social commerce strategies
- Overseeing account profitability and coordinating with internal teams
- Advising clients on increasing online sales and managing promotional campaigns
- Collaborating with cross-functional teams and external parties to resolve business issues
ASSUMPTION: This role requires a strong understanding of e-commerce, social media, and client management. It involves both strategic planning and day-to-day operations.
📋 Key Responsibilities
✅ Manage overall account profitability via P&L management
✅ Ensure all clients and channels are successfully on-boarded on time
✅ Manage to maximize GMV with day-to-day collaboration with client and channels
✅ Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
✅ Ensure optimal product presentation and visibility on online channels
✅ Coordinating with internal cross function and external parties to troubleshoot and resolve business issues
✅ Establish and monitor progress against key performance indicators
✅ Advising and executing end-to-end social commerce strategy for International brand owners
✅ Build strong rapport with clients that include managing relationships with internal and external stakeholder
ASSUMPTION: This role involves a mix of strategic planning, client management, and operational tasks. It requires strong communication, problem-solving, and analytical skills.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: Minimum two (2) years of working experience in an e-commerce company, internet start-up, or in an international brand
Required Skills:
- Proven experience in social commerce, online media, or marketing
- Strong communication skills in English, written and oral
- Proficient in Excel, PowerPoint, and ability to quickly adapt to new software and tools
- Proactive and problem-solving attitude
- Strong commercial and client-facing abilities
Preferred Skills:
- Previous experience in a similar role
- Familiarity with e-commerce platforms and tools
ASSUMPTION: Candidates should have a strong background in e-commerce and client management. Proficiency in relevant software and tools is essential.
💰 Compensation & Benefits
Salary Range: PHP 80,000 - 120,000 per month (Based on experience and market standards for the role and location)
Benefits:
- Health insurance
- Dental insurance
- Life insurance
- Retirement plan
- Employee discounts
Working Hours: 40 hours per week, with flexibility for occasional overtime
ASSUMPTION: The salary range is an estimate based on market standards for the role, experience level, and location. Benefits may vary based on company policy.
📌 Applicant Insights
🔍 Company Context
Industry: aCommerce is a leading e-commerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands
Company Size: 501-1,000 employees
Founded: May 2013
Company Description:
- aCommerce is committed to equal opportunities for all employees and a work environment free of discrimination and harassment
- The company lives by a set of core values, including customers above all, leading by example, solving problems, leaning on teammates, and keeping it real
- The aTeam is made up of highly ambitious individuals driven to innovate, build, and succeed
Company Specialties:
- Ecommerce
- Brand Commerce
- Shop-in-Shop E-Marketplace
- E-Store Development
- Logistics & Order Fulfillment
- Customer Support Call Center
- Performance Marketing
Company Website: https://www.acommerce.asia
ASSUMPTION: aCommerce is a well-established company in the e-commerce industry, with a strong focus on customer satisfaction and employee development.
📊 Role Analysis
Career Level: Mid-level management
Reporting Structure: Reports directly to the Head of Key Account Management
Work Arrangement: On-site, with occasional flexibility for remote work
Growth Opportunities:
- Potential career progression to Senior Key Account Manager or other leadership roles
- Opportunities to work with international brands and gain exposure to global markets
- Chance to develop skills in strategic planning, client management, and operational tasks
ASSUMPTION: This role offers opportunities for career growth and skill development within the company.
🌍 Location & Work Environment
Office Type: Modern office with collaborative workspaces
Office Location(s): 26th Floor, Mckinley Parkway, Bonifacio Global City, Taguig City, Metro Manila 1634, PH
Geographic Context:
- Taguig City is a bustling urban area with a mix of residential, commercial, and entertainment establishments
- The office is located in Bonifacio Global City, a central business district with easy access to public transportation
- The area offers a variety of dining, shopping, and recreational options
Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM, with flexibility for occasional overtime
ASSUMPTION: The work environment is dynamic and fast-paced, with a focus on collaboration and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final interview with the team
Key Assessment Areas:
- Problem-solving skills
- Communication and interpersonal skills
- Analytical and strategic thinking
- Client management experience
Application Tips:
- Highlight relevant experience in e-commerce, social media, and client management
- Tailor your resume and cover letter to emphasize skills and experiences that match the job requirements
- Prepare examples of your problem-solving skills and strategic thinking
ATS Keywords: Key Account Management, Ecommerce, Social Commerce, Client Relationship Management, P&L Management, Data Analysis, Problem Solving, Communication, Collaboration, Inventory Management, Business Development, Promotional Campaigns, Performance Management, Sales Monitoring, Technical Skills, Team Leadership
ASSUMPTION: The application process is competitive, with a focus on assessing the candidate's skills and experiences in e-commerce and client management.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, PowerPoint)
- E-commerce platforms (e.g., Shopify, Magento, WooCommerce)
- Social media management tools (e.g., Hootsuite, Buffer, Sprout Social)
- Project management tools (e.g., Asana, Trello, Jira)
ASSUMPTION: The role requires proficiency in Microsoft Office Suite and familiarity with e-commerce platforms and social media management tools.
👔 Cultural Fit Considerations
Company Values:
- Customers above all
- Lead by example
- Solve problems
- Lean on your teammates
- Keep it real
Work Style:
- Collaborative and team-oriented
- Fast-paced and dynamic
- Focused on innovation and continuous improvement
Self-Assessment Questions:
- Do you have a strong customer focus and a commitment to excellence?
- Are you proactive and able to work independently as well as in a team?
- Do you have strong problem-solving skills and the ability to think strategically?
ASSUMPTION: aCommerce values a strong customer focus, collaboration, and innovation. Candidates should be able to work well in a team and adapt to a fast-paced environment.
⚠️ Potential Challenges
- Managing multiple clients and projects simultaneously
- Keeping up with the fast-paced nature of the e-commerce industry
- Dealing with difficult clients or challenging situations
- Working in a competitive and dynamic market
ASSUMPTION: This role presents challenges in managing multiple clients and projects, keeping up with industry trends, and dealing with difficult clients or situations.
📈 Similar Roles Comparison
- This role is similar to an Account Manager or Client Success Manager in other industries, but with a focus on e-commerce and social media
- Compared to other management roles, this position requires a strong understanding of e-commerce and social media, as well as client management skills
- Career progression may lead to roles such as Senior Key Account Manager, Director of Key Account Management, or other leadership positions
ASSUMPTION: This role is similar to other management positions, but with a focus on e-commerce and social media. Career progression may lead to leadership roles within the company.
📝 Sample Projects
- Developing and executing a social media marketing campaign for a global brand
- Managing the onboarding of a new client and ensuring a smooth transition to aCommerce's services
- Conducting a competitive analysis and providing strategic recommendations to a client
ASSUMPTION: Sample projects may involve developing and executing marketing campaigns, managing client onboarding, and conducting competitive analyses.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the overall company strategy and long-term goals?
- What are the biggest challenges facing the team and the company currently?
- How does the company support the professional development and growth of its employees?
- What is the company's approach to work-life balance?
ASSUMPTION: Interview questions should focus on understanding the role's priorities, the company's strategy, and the work environment and culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare for the interview by researching the company and practicing your problem-solving and strategic thinking skills
- Follow up with the hiring manager after the interview to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
