📌 Core Information
🔹 Job Title: Manager, Loyalty Partnerships
🔹 Company: JetBlue Airways Corporation
🔹 Location: Long Island City, New York
🔹 Job Type: On-site
🔹 Category: Airlines and Aviation
🔹 Date Posted: April 30, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving growth in TrueBlue loyalty program through strategic partnerships
- Analyzing trends and managing existing partners
- Identifying new opportunities to enhance customer loyalty
- Collaborating with cross-functional teams to integrate partners into the TrueBlue ecosystem
ASSUMPTION: This role requires a strategic mindset, strong analytical skills, and the ability to build and maintain relationships with various stakeholders.
📋 Key Responsibilities
✅ Analyze current trends related to performance of existing Loyalty partners, identifying opportunities to grow revenue and engagement
✅ Work with marketing team to create a comprehensive plan to boost engagement with existing partners
✅ Identify new brands and companies interested in partnering with TrueBlue, expanding the value and versatility of a TrueBlue point
✅ Negotiate new and existing partner agreements to drive maximum value for the TrueBlue program
✅ Collaborate with TrueBlue program team to develop ways for new and existing partners to support overall TrueBlue program growth
✅ Evaluate and recommend new ways to create customer loyalty
✅ Play a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
✅ Other duties as assigned
ASSUMPTION: This role requires strong analytical and problem-solving skills, as well as the ability to manage multiple priorities in a fast-paced environment.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Economics, Finance, Statistics, Marketing, or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four years of previous relevant work experience
Experience: Five (5) years of airline, loyalty, finance, or commercial experience
Required Skills:
- Strong proficiency in using SQL, Microsoft Office (Outlook, Excel, PowerPoint)
- Strong analytical and problem-solving skills
- Ability to manage multiple competing priorities in a fast-paced environment
- Comprehension of loyalty program space
- Ability to build relationships and influence with impact
- Available for occasional overnight travel (10%)
- Must be in possession of valid travel documents with the ability to travel in and out of the United States
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
Preferred Skills:
- Expertise in data analytics and visualization software (Tableau, etc.)
- Ability to cultivate a broad understanding of the entire TrueBlue program
- Knowledge of airline industry trends and travel technology
ASSUMPTION: The preferred skills listed are not required for the role but would be beneficial for the ideal candidate.
💰 Compensation & Benefits
Salary Range: $81,000 - $136,200 per year
Benefits:
- Performance Bonuses
- Restricted Stock Units
- Healthcare Benefits
- 401(k) Plan with company match
- Crewmember Stock Purchase Plan
- Short-Term and Long-Term Disability Coverage
- Basic Life Insurance
- Free Space Available Travel on JetBlue
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. Actual compensation may vary based on factors such as experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: JetBlue operates in the competitive airline industry, focusing on providing a unique customer experience and maintaining a strong safety record.
Company Size: JetBlue is a mid-sized company with approximately 23,000 crewmembers, offering opportunities for growth and career advancement.
Founded: JetBlue was founded in 2000 and has since grown to serve over 100 cities across the United States, Latin America, Caribbean, Canada, and Europe.
Company Description:
- JetBlue aims to bring humanity back to air travel, focusing on safety, caring, integrity, passion, and fun as core values
- The company is New York's Hometown Airline® and a leading carrier in several major markets
- JetBlue is committed to sustainability, investing in eco-friendly aircraft and offsetting emissions
Company Specialties:
- Transportation
- Air Travel
- Leisure
- Vacations
- Customer Satisfaction
Company Website: http://www.jetblue.com
ASSUMPTION: JetBlue's focus on customer experience and unique culture makes it an attractive employer in the airline industry.
📊 Role Analysis
Career Level: This role is at the management level, offering opportunities for strategic decision-making and team leadership.
Reporting Structure: The Manager, Loyalty Partnerships reports directly to the Director of Loyalty Partnerships and collaborates with various teams, including marketing, TrueBlue program, and finance.
Work Arrangement: This is an on-site role with occasional overnight travel (10%).
Growth Opportunities:
- Progression to a senior role within the Loyalty Partnerships team or related departments
- Expanding responsibilities and team leadership opportunities
- Potential relocation to other JetBlue hubs or international offices
ASSUMPTION: JetBlue's growth and expansion present numerous opportunities for career advancement within the company.
🌍 Location & Work Environment
Office Type: JetBlue's headquarters in Long Island City, New York, offers a modern, collaborative work environment.
Office Location(s): 27-01 Queens Plaza North, Long Island City, New York 11101, US
Geographic Context:
- Long Island City is a vibrant, multicultural neighborhood in Queens, New York
- The area offers easy access to public transportation, shopping, dining, and entertainment options
- Long Island City is known for its arts and culture scene, with numerous galleries, museums, and performance venues
Work Schedule: Full-time (40 hours per week), with occasional overtime and on-call responsibilities.
ASSUMPTION: JetBlue's Long Island City headquarters provides a dynamic, multicultural work environment with ample opportunities for professional growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interviews with hiring manager and team members
- Final interview with senior leadership
- Background check and reference check
Key Assessment Areas:
- Analytical and problem-solving skills
- Strategic thinking and planning
- Relationship-building and communication skills
- Industry knowledge and understanding of loyalty programs
- Cultural fit and alignment with JetBlue's core values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions, focusing on your problem-solving skills and strategic mindset
- Research JetBlue's company culture and values to demonstrate your fit and enthusiasm for the role
- Prepare questions to ask the interviewer about the role, team, and company to showcase your interest and engagement
ATS Keywords: Loyalty Partnerships, Strategic Planning, Analytical Skills, Relationship Building, Negotiation, Airline Industry, Loyalty Programs, Customer Engagement, Travel Technology
ASSUMPTION: JetBlue's interview process is designed to assess candidates' skills, cultural fit, and alignment with the company's core values.
🛠️ Tools & Technologies
- Microsoft Office Suite (Outlook, Excel, PowerPoint)
- SQL
- Data analytics and visualization software (Tableau, etc.)
- JetBlue's proprietary systems and tools
ASSUMPTION: Proficiency in the listed tools and technologies is required for the role, with opportunities for further training and development.
👔 Cultural Fit Considerations
Company Values:
- Safety
- Caring
- Integrity
- Passion
- Fun
Work Style:
- Collaborative and team-oriented
- Adaptable and flexible in a fast-paced environment
- Results-driven and focused on continuous improvement
- Customer-centric and committed to exceptional customer service
Self-Assessment Questions:
- How do you demonstrate JetBlue's value of safety in your daily work?
- Can you provide an example of a time when you went above and beyond to care for a customer or colleague?
- How have you shown integrity in a challenging situation, and what was the outcome?
- What strategies do you use to maintain a positive and fun work environment, even under pressure?
ASSUMPTION: JetBlue's unique culture and values are essential for a successful fit within the company.
⚠️ Potential Challenges
- Managing multiple priorities and competing demands in a fast-paced environment
- Navigating complex partner negotiations and agreements
- Keeping up with industry trends and technological advancements in the loyalty program space
- Occasional overnight travel and on-call responsibilities
ASSUMPTION: These challenges require strong time management, prioritization, and adaptability skills to succeed in the role.
📈 Similar Roles Comparison
- Compared to other loyalty program management roles, this position offers a unique focus on strategic partnerships and customer engagement within the airline industry
- JetBlue's emphasis on customer experience and unique culture sets it apart from competitors
- Career progression in this role may lead to senior-level positions within JetBlue's Loyalty Partnerships team or related departments
ASSUMPTION: This role offers a distinct blend of strategic, analytical, and relationship-building responsibilities within the airline industry.
📝 Sample Projects
- Developing and implementing a comprehensive plan to boost engagement with existing loyalty partners
- Identifying and negotiating new partnerships to expand the TrueBlue ecosystem and enhance customer loyalty
- Analyzing trends and data to optimize partner performance and drive revenue growth
ASSUMPTION: These sample projects illustrate the strategic and analytical nature of the Manager, Loyalty Partnerships role.
❓ Key Questions to Ask During Interview
- What are the top priorities for this role in the first 90 days?
- How does this role collaborate with other departments, such as marketing and TrueBlue program teams?
- What are the most significant challenges facing the Loyalty Partnerships team currently, and how can this role address them?
- How does JetBlue support the professional development and growth of its crewmembers?
- What are the key performance indicators (KPIs) for this role, and how are they tracked and measured?
ASSUMPTION: Asking thoughtful, relevant questions demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions, focusing on your problem-solving skills and strategic mindset
- Research JetBlue's company culture and values to demonstrate your fit and enthusiasm for the role
- Prepare questions to ask the interviewer about the role, team, and company to showcase your interest and engagement
- Follow up with the hiring manager one week after your interview to reiterate your interest in the position and address any remaining questions
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
