📌 Core Information
🔹 Job Title: Manager, Loyalty Partnerships
🔹 Company: PayPal
🔹 Location: New York City, New York, United States
🔹 Job Type: Full-Time
🔹 Category: Loyalty & Partnerships
🔹 Date Posted: July 14, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (3 days in-office, 2 days remote)
🚀 Job Overview
Key aspects of this role include:
- Driving revenue growth through strategic partnerships
- Enhancing member engagement and retention
- Collaborating with cross-functional teams
- Negotiating and managing external partnerships
- Executing and optimizing partner campaigns
ASSUMPTION: This role requires a balance of strategic thinking, relationship-building, and operational execution. The ideal candidate will have experience in loyalty programs, partnerships, or account management, with a strong understanding of the fintech or e-commerce industry.
📋 Key Responsibilities
✅ Drive member engagement and retention through loyalty partnerships and campaigns
✅ Support the development of industry-leading partnerships across global markets
✅ Leverage PayPal’s existing merchant relationships to extend and enrich partnerships
✅ Build and support strategic, mutually beneficial partnerships
✅ Execute and optimize partner campaigns, coordinating cross-functional activities
✅ Collaborate across functions to support the implementation and success of partner-driven initiatives
✅ Boost awareness and program impact through marketing strategies
ASSUMPTION: This role involves a mix of strategic planning, project management, and stakeholder communication. The ideal candidate will be comfortable working in a matrix organization and influencing outcomes across multiple teams.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience
Experience: Minimum of 8 years of relevant work experience
Required Skills:
- Proven experience in partnerships, loyalty programs, or account management
- Strong organizational skills and the ability to manage multiple projects and timelines
- Excellent communication and relationship-building skills
- Analytical and data-driven mindset, with experience preparing reports and insights
- Ability to thrive in a cross-functional environment and contribute to both strategic discussions and hands-on execution
Preferred Skills:
- Prior exposure to loyalty, rewards, fintech, or e-commerce
- Fluency in multiple languages
ASSUMPTION: While a Bachelor's degree is required, equivalent experience may be considered. Relevant experience in loyalty, partnerships, or account management is crucial for success in this role.
💰 Compensation & Benefits
Salary Range: $100,500 to $173,250 per year
Benefits:
- Flexible work environment
- Employee share options
- Health insurance
- Life insurance
Working Hours: Full-time, with a hybrid work arrangement (3 days in the office, 2 days remote)
ASSUMPTION: The salary range provided is based on industry standards for similar roles and experience levels. Actual compensation may vary based on factors such as work location and relevant skills and experience.
📌 Applicant Insights
🔍 Company Context
Industry: PayPal operates in the fintech industry, focusing on online payments, mobile commerce, and money transfers. It is a publicly-traded company with a global presence.
Company Size: PayPal has over 10,000 employees worldwide, providing opportunities for growth and career development.
Founded: PayPal was founded in 1998 and is headquartered in San Jose, California, with additional offices globally.
Company Description:
- PayPal enables digital and mobile payments on behalf of consumers and merchants.
- It connects businesses with consumers in 200 markets through a two-sided network that allows payments and money transfers.
- PayPal also provides a suite of products and services to help merchants grow their businesses online and in person.
Company Specialties:
- Online Payments
- Mobile Commerce
- Payment Security
- Money Transfers
- Payment Processing
- Monetization for Developers and E-commerce
Company Website: https://www.paypal.com/us/home
ASSUMPTION: PayPal's extensive global presence and two-sided network provide unique opportunities for partnerships and growth in the loyalty and rewards space.
📊 Role Analysis
Career Level: This role is at the manager level, with opportunities for growth and career progression within PayPal's loyalty and partnerships team.
Reporting Structure: The Manager, Loyalty Partnerships reports directly to the Senior Manager, Loyalty Partnerships, with a matrixed reporting structure to various cross-functional teams.
Work Arrangement: This role follows a hybrid work arrangement, with 3 days in the office and 2 days remote.
Growth Opportunities:
- Progression to Senior Manager or Director roles within the loyalty and partnerships team
- Expansion into other areas of PayPal's business, such as product management or business development
- International assignments or relocation opportunities
ASSUMPTION: PayPal's global presence and diverse business lines offer numerous growth opportunities for the right candidate.
🌍 Location & Work Environment
Office Type: PayPal's New York City office is a modern, collaborative workspace designed to foster innovation and productivity.
Office Location(s): 2211 North First Street, San Jose, CA 95131, US; Avenida Paulista, 1048, Sao Paulo, SP 01310-100, BR; 661 University Ave, Toronto, ON M5G 1M1, CA; Yigal Allon 98, Tel Aviv-Yafo, Tel Aviv 67891, IL; 5 Temasek Blvd, Singapore, Singapore 038985, SG; Rajiv Gandhi Salai, Chennai, Tamil Nadu 600119, IN
Geographic Context:
- New York City is a major global financial hub, providing ample opportunities for networking and partnerships in the fintech industry.
- The city offers a diverse range of cultural, recreational, and dining experiences.
- PayPal's hybrid work arrangement allows employees to enjoy the benefits of both in-office collaboration and remote work flexibility.
Work Schedule: Full-time, with a hybrid work arrangement (3 days in the office, 2 days remote)
ASSUMPTION: PayPal's New York City office provides a dynamic and engaging work environment, with ample opportunities for collaboration and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the hiring manager
- On-site or virtual interview with the hiring team
- Final round interview with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Cultural fit and alignment with PayPal's values
- Strategic thinking and problem-solving skills
- Communication and relationship-building abilities
- Analytical and data-driven mindset
- Relevant experience in loyalty, partnerships, or account management
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral and situational interview questions, focusing on your problem-solving skills and experience with partnerships
- Research PayPal's business model and industry trends to demonstrate your understanding of the company and its competitive landscape
- Showcase your ability to work effectively in a hybrid work environment
ATS Keywords: Partnerships, Loyalty Programs, Account Management, Strategic Planning, Cross-Functional Collaboration, Stakeholder Management, Campaign Management, Data-Driven, Hybrid Work, Global Markets
ASSUMPTION: PayPal's interview process is designed to assess both technical skills and cultural fit, with a focus on strategic thinking and problem-solving abilities.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Jira)
- Data analysis and visualization tools (e.g., Excel, Tableau, Power BI)
- CRM software (e.g., Salesforce, HubSpot)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
ASSUMPTION: The ideal candidate will have experience with relevant tools and technologies, with a willingness to learn and adapt to new platforms as needed.
👔 Cultural Fit Considerations
Company Values:
- Inclusion
- Innovation
- Collaboration
- Wellness
Work Style:
- Agile and adaptable, with a focus on continuous improvement
- Data-driven and analytical, with a strong emphasis on performance metrics
- Collaborative and team-oriented, with a focus on cross-functional partnerships
- Customer-centric, with a commitment to delivering exceptional user experiences
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you comfortable working in a matrix organization and collaborating with multiple stakeholders?
- Do you have a strong customer focus and a passion for delivering exceptional user experiences?
- Are you able to balance strategic thinking with hands-on execution?
ASSUMPTION: PayPal's culture emphasizes innovation, collaboration, and customer-centricity. The ideal candidate will be comfortable working in a dynamic, fast-paced environment and be able to balance strategic thinking with hands-on execution.
⚠️ Potential Challenges
- Managing multiple partnerships and projects simultaneously may require strong organizational skills and time management
- Navigating a matrix organization and collaborating with multiple stakeholders may present communication and relationship-building challenges
- Working in a hybrid environment may require additional self-discipline and time management skills
- Keeping up with industry trends and competitive landscape may necessitate continuous learning and adaptation
ASSUMPTION: While these challenges may present obstacles, they also offer opportunities for growth and development in the role.
📈 Similar Roles Comparison
- Unlike traditional loyalty program management roles, this position focuses on strategic partnerships and market expansion
- PayPal's global presence and two-sided network provide unique opportunities for partnerships and growth in the loyalty and rewards space
- Career progression in this role may involve expanding into other areas of PayPal's business, such as product management or business development
ASSUMPTION: This role offers a unique blend of strategic partnerships, market expansion, and cross-functional collaboration, setting it apart from traditional loyalty program management positions.
📝 Sample Projects
- Negotiating and executing a strategic partnership with a major retailer to enhance member engagement and drive program value
- Developing and executing a targeted marketing campaign to promote a new loyalty program feature and boost member acquisition
- Managing the onboarding process for a new partner, ensuring a seamless and successful integration with PayPal's rewards ecosystem
ASSUMPTION: These sample projects illustrate the strategic, operational, and collaborative aspects of the Manager, Loyalty Partnerships role.
❓ Key Questions to Ask During Interview
- Can you describe the current state of PayPal's loyalty ecosystem and the strategic vision for its growth?
- How does the hiring manager envision this role evolving over the next 1-2 years, and what opportunities exist for career progression?
- What are the key priorities for the first 90 days in this role, and how can I best support the team's objectives?
- How does the team collaborate with other departments, such as product, marketing, and engineering, to drive loyalty program success?
- What are the most significant challenges facing the loyalty and partnerships team, and how can this role contribute to addressing them?
ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and commitment to driving success within PayPal's loyalty and partnerships team.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the PayPal Careers portal
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions, focusing on your problem-solving skills and experience with partnerships
- Research PayPal's business model and industry trends to demonstrate your understanding of the company and its competitive landscape
- Showcase your ability to work effectively in a hybrid work environment
- Follow up with the hiring manager one week after your interview to reiterate your interest in the role and address any remaining questions
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
