📌 Core Information
🔹 Job Title: Manager, Marketing & Channel Support
🔹 Company: TELUS
🔹 Location: Vancouver, BC
🔹 Job Type: Full-time, On-site
🔹 Category: Marketing
🔹 Date Posted: July 15, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Creating a bridge between marketing and sales channels to support Home Solutions growth objectives
- Executing marketing priorities and managing change initiatives
- Fostering collaboration between teams and forging new thinking for continuous improvement
- Providing mentorship and leadership to team members accountable for executing channel go-to-market initiatives
ASSUMPTION: This role requires a high level of cross-functional collaboration and strategic thinking to drive marketing and channel support efforts effectively.
📋 Key Responsibilities
✅ Champion, document, and communicate marketing and business priorities cross-functionally and with channel partners
✅ Support the roll out of marketing changes and initiatives to channels simply and clearly
✅ Act as a filter for all things going into channels, ensuring messages or changes pass an internal 'check-list' for readiness
✅ Support the team in owning the overall Home Solutions Channel and marketing calendar, advocating for timelines and coordination which support effective change management
✅ In partnership with channel training teams, elevate and continuously reinforce premium, differentiated value propositions across channel and channel support teams
✅ Support governance to ensure information can effectively flow between marketing and sales channels, fostering an iterative and collaborative partnership
✅ Execute and maintain critical channels sales tools, artifacts, and communications supporting efficient and effective selling by channels
✅ Forge new thinking and innovation to constantly improve the efficiency and efficacy of channel go-to-market and communications
✅ Provide mentorship, direction, and leadership to team members accountable for executing channel go-to-market initiatives, communications, and planning
ASSUMPTION: This role involves a mix of strategic planning, project management, and team leadership, with a strong focus on cross-functional collaboration and communication.
🎯 Required Qualifications
Education: A business, sales, or communications undergraduate degree
Experience: 7+ years of progressive experience in marketing and business management positions
Required Skills:
- Proven ability to develop a collaborative and inspiring culture with cross-functional teams
- Ambitious spirit, bias for action, and outstanding business ownership
- Excellent communication skills, with a knack for influencing peers and stakeholders
- Ability to challenge the status quo, be disruptive, and willingness to test and learn to optimize efforts
Preferred Skills:
- Team leadership experience
ASSUMPTION: Candidates with a strong background in marketing, business management, and team leadership are likely to be successful in this role.
💰 Compensation & Benefits
Salary Range: $120,000 - $160,000 CAD per year (Based on industry standards for a Manager-level role in Marketing with 7+ years of experience in the Telecommunications industry in Vancouver, BC)
Benefits:
- Competitive health and dental benefits
- Retirement savings plans with company matching
- Employee discounts on TELUS products and services
- Flexible work arrangements and paid time off
Working Hours: Full-time, typically Monday to Friday, 8:00 AM to 5:00 PM, with flexibility for project needs
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Telecommunications. TELUS is one of the largest telecommunications companies in Canada, providing a wide range of communications products and services, including data, Internet protocol (IP), voice, entertainment, and video.
Company Size: 10,001+ employees. As a large organization, TELUS offers numerous opportunities for career growth and development.
Founded: TELUS was founded in 1999, with a history of growth and innovation in the telecommunications industry.
Company Description:
- TELUS is a leading national telecommunications company in Canada, with $9.6 billion in annual revenue and 12 million customer connections
- TELUS provides a wide range of communications products and services, including data, Internet protocol (IP), voice, entertainment, and video
- TELUS is committed to giving back to the community, with over $158 million contributed to charitable and not-for-profit organizations and over 3 million hours of service since 2000
Company Specialties:
- Wireless services
- Internet and data services
- Voice services
- Entertainment and video services
- Business solutions
Company Website: http://www.telus.com
ASSUMPTION: TELUS' large size and diverse range of services provide ample opportunities for career growth and development within the company.
📊 Role Analysis
Career Level: Managerial. This role involves leading a team and driving marketing and channel support efforts for TELUS' Home Solutions portfolio.
Reporting Structure: The Manager, Marketing & Channel Support reports directly to the Director, Home Solutions Acquisition Marketing.
Work Arrangement: On-site, with flexibility for remote work as needed.
Growth Opportunities:
- Advancement to a Director or Senior Manager role within the Home Solutions Acquisition Marketing team
- Expansion into other areas of TELUS' marketing or business operations
- Development of leadership and management skills through team mentorship and project management
ASSUMPTION: This role offers strong potential for career growth and development within TELUS' marketing and business operations.
🌍 Location & Work Environment
Office Type: Corporate headquarters. The Vancouver office is TELUS' global headquarters and the primary location for this role.
Office Location(s): 555 Robson Street, Vancouver, BC V6B 3K9, CA
Geographic Context:
- Vancouver, BC is a coastal city known for its mild climate, natural beauty, and vibrant cultural scene
- The city offers a high quality of life, with numerous amenities and recreational opportunities
- Vancouver is a hub for the technology and telecommunications industries, providing ample networking and career advancement opportunities
Work Schedule: Full-time, typically Monday to Friday, 8:00 AM to 5:00 PM, with flexibility for project needs
ASSUMPTION: The Vancouver office provides a dynamic and collaborative work environment, with ample opportunities for professional growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the hiring manager
- In-person or virtual interview with the hiring manager and team members
- Final interview with senior leadership
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Cross-functional collaboration and communication abilities
- Leadership and team management capabilities
- Cultural fit and alignment with TELUS' values
Application Tips:
- Tailor your resume and cover letter to highlight your marketing, business management, and team leadership experience
- Prepare examples of your ability to drive change initiatives, manage cross-functional teams, and forge new thinking in marketing and channel support
- Research TELUS' company culture and values to demonstrate your fit with the organization
ATS Keywords: Marketing, Channel Support, Cross-Functional Collaboration, Change Management, Communication, Leadership, Team Management, Strategic Thinking, Innovation, Mentorship, Sales Tools Management, Value Proposition Development, Business Management, Problem Solving, Influencing Skills, Creativity
ASSUMPTION: The interview process for this role will focus on assessing the candidate's strategic thinking, leadership, and cross-functional collaboration skills, as well as their cultural fit with TELUS.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, JIRA)
- Marketing automation and analytics tools (e.g., Marketo, Google Analytics)
- Collaboration and communication platforms (e.g., Microsoft Teams, Slack)
ASSUMPTION: Familiarity with industry-standard marketing, project management, and collaboration tools is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- We care about our customers, communities, and each other
- We believe in the power of diverse teams
- We are committed to sustainable practices
- We encourage growth and learning
- We believe in the power of ideas
Work Style:
- Collaborative and cross-functional
- Data-driven and innovative
- Agile and adaptable
- Customer-focused
Self-Assessment Questions:
- Do you thrive in a collaborative, cross-functional environment?
- Are you comfortable driving change initiatives and managing cross-functional teams?
- Do you have a strong bias for action and a commitment to continuous learning and improvement?
- Are you passionate about delivering exceptional customer experiences?
ASSUMPTION: Candidates who demonstrate a strong fit with TELUS' values and work style are likely to be successful in this role.
⚠️ Potential Challenges
- Managing multiple priorities and stakeholders in a fast-paced, dynamic environment
- Balancing strategic thinking with day-to-day tactical execution
- Driving change initiatives and managing resistance from team members or stakeholders
- Adapting to a large, complex organization with numerous teams and processes
ASSUMPTION: Success in this role requires strong project management, communication, and leadership skills, as well as the ability to navigate a complex, dynamic organization.
📈 Similar Roles Comparison
- Unlike other marketing manager roles, this position focuses specifically on channel support and go-to-market execution
- TELUS' large size and diverse range of services provide ample opportunities for career growth and development within the company
- This role offers a unique blend of strategic planning, project management, and team leadership responsibilities
ASSUMPTION: Candidates should consider this role's unique focus on channel support and go-to-market execution, as well as its potential for career growth and development within TELUS.
📝 Sample Projects
- Developing and executing a comprehensive channel go-to-market strategy for a new Home Solutions product launch
- Managing a cross-functional team to update and maintain critical channels sales tools, artifacts, and communications
- Collaborating with channel training teams to elevate and reinforce premium, differentiated value propositions across channel and channel support teams
ASSUMPTION: These sample projects illustrate the strategic, cross-functional, and collaborative nature of the Manager, Marketing & Channel Support role.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall Home Solutions Acquisition Marketing team structure, and how will my work impact the team's goals?
- What are the most pressing challenges facing the team currently, and how can this role help address them?
- How does TELUS support the professional development and growth of its marketing and channel support team members?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does TELUS foster a culture of innovation and continuous improvement within its marketing and channel support teams?
ASSUMPTION: These interview questions help candidates better understand the role's context, priorities, and opportunities for professional growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your marketing, business management, and team leadership experience, as well as your fit with TELUS' values and work style
- Prepare examples of your ability to drive change initiatives, manage cross-functional teams, and forge new thinking in marketing and channel support
- Research TELUS' company culture and values to demonstrate your fit with the organization
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
