Manager, Marketing In House

📌 Core Information

🔹 Job Title: Manager, Marketing In House

🔹 Company: Travel + Leisure Co.

🔹 Location: Scottsdale, Arizona, United States

🔹 Job Type: Full-Time

🔹 Category: Hospitality

🔹 Date Posted: May 7, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Direct management of in-house marketing team
• Maintaining acceptable conversion rate of resort occupancy
• Ensuring excellent owner experience
• Coordination with various departments
• Working flexible schedules and handling multiple situations simultaneously

ASSUMPTION: This role requires strong leadership, organizational, and communication skills to manage the in-house marketing team and coordinate with multiple departments. The flexible schedule and ability to handle simultaneous situations indicate a fast-paced, dynamic work environment.

📋 Key Responsibilities

✅ Direct management of In-house Marketing Team: interview, hire, train employees; plan, assign, and direct work; performance review; motivate, reward, and provide disciplinary action when necessary

✅ Maintain total site marketing conversion according to site marketing standards

✅ Resolve issues pertaining to tour statuses, bookings, coding, and more

✅ Prepare and run daily/weekly reports

✅ Coordinate with In-House and Front Line sales management regarding tour seats available and potential tour flow

✅ Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated

✅ Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies)

✅ Submit employee payroll in a timely manner

✅ Perform other related functions not listed

ASSUMPTION: This role involves a mix of strategic planning, team management, and day-to-day operational tasks. Successful candidates will be able to balance these responsibilities effectively.

🎯 Required Qualifications

Education: Not specified (Assumed: High School Diploma or equivalent)

Experience: 2 years of management or supervisory experience in timeshare sales and marketing

Required Skills:

• Timeshare experience in sales and marketing
• Proven management or supervisory skills
• Ability to work flexible schedules
• Strong customer interaction skills
• Detail-oriented and problem-solving skills
• Knowledge of commission payroll and understanding
• Proficient in Microsoft Office
• Ability to work independently and interact with multiple departments

Preferred Skills:

• Bilingual or multilingual skills (not specified, but may be beneficial in a diverse location like Scottsdale)

ASSUMPTION: While not explicitly stated, a bachelor's degree in Marketing, Business, or a related field may be beneficial for this role. Additionally, experience with specific marketing software or tools may be preferred but not required.

💰 Compensation & Benefits

Salary Range: $55,000 - $75,000 per year (Estimated based on industry standards for a Marketing Manager in the Scottsdale area with 2-5 years of experience)

Benefits:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave, and holidays (depending on position)
• 401k with employer match
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program

Working Hours: Full-time (40 hours per week), with a flexible schedule that includes rotating days, nights, weekends, and holidays

ASSUMPTION: The salary range is estimated based on industry standards for a Marketing Manager in the Scottsdale area with 2-5 years of experience. The benefits listed are based on the provided job description and may vary depending on the specific position and employment status.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and travel membership

Company Size: 10,001+ employees (Global), with a smaller local team at the Scottsdale location

Founded: 1972 (as a part of Wyndham Destinations, now Travel + Leisure Co.)

Company Description:

• Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company
• Offers a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands
• Emphasizes innovation, growth, and exceptional experiences for millions of travelers worldwide

Company Specialties:

• Vacation ownership
• Travel membership
• Lifestyle travel
• Hospitality and customer experience

Company Website: Travel + Leisure Co.

ASSUMPTION: Travel + Leisure Co. is a large, global company with a strong presence in the hospitality industry. The Scottsdale location is one of many resort sites managed by the company, offering opportunities for growth and career development within the organization.

📊 Role Analysis

Career Level: Mid-level management

Reporting Structure: This role reports directly to the Regional In-House Marketing Director or a similar position

Work Arrangement: On-site, with a flexible schedule that includes rotating days, nights, weekends, and holidays

Growth Opportunities:

• Progression to a Regional In-House Marketing Director or similar role
• Expansion of responsibilities within the marketing department
• Potential cross-functional opportunities within the company

ASSUMPTION: This role offers opportunities for professional growth and development within the marketing department and the broader organization. Successful candidates will have the chance to build their skills and advance their careers within the company.

🌍 Location & Work Environment

Office Type: Resort location with on-site marketing and sales teams

Office Location(s): Scottsdale, Arizona

Geographic Context:

• Scottsdale is located in the Phoenix metropolitan area
• Known for its vibrant arts scene, cultural attractions, and outdoor activities
• Offers a diverse and multicultural environment

Work Schedule: Full-time (40 hours per week), with a flexible schedule that includes rotating days, nights, weekends, and holidays

ASSUMPTION: The Scottsdale location offers a dynamic and multicultural work environment, with opportunities for professional growth and development within the company. The flexible work schedule may require candidates to work evenings, weekends, and holidays to accommodate resort operations and guest needs.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screen with the hiring manager
• In-person or virtual interview with the hiring manager and/or other team members
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Marketing and sales experience
• Leadership and management skills
• Customer interaction and problem-solving abilities
• Adaptability and flexibility
• Cultural fit and alignment with company values

Application Tips:

• Highlight relevant marketing and management experience in your resume
• Tailor your cover letter to emphasize your passion for hospitality and customer experience
• Prepare examples of your problem-solving skills and ability to handle multiple situations simultaneously
• Research the company and its values to demonstrate your cultural fit

ATS Keywords: Marketing Manager, In-House Marketing, Timeshare Sales, Customer Experience, Team Management, Flexible Schedule, Problem-Solving, Hospitality Industry

ASSUMPTION: The application process may vary depending on the specific position and hiring manager. Applicants should be prepared to demonstrate their marketing and management experience, as well as their ability to work effectively in a fast-paced, dynamic environment.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• CRM software (e.g., Salesforce, Zoho CRM)
• Marketing automation tools (e.g., HubSpot, Marketo)
• Social media management tools (e.g., Hootsuite, Buffer)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the company's marketing stack and the candidate's specific responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Put the world on vacation
• Innovation and growth
• Exceptional experiences

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Customer-focused and results-driven

Self-Assessment Questions:

• How do you demonstrate your commitment to exceptional customer experiences in your daily work?
• Can you provide an example of a time when you had to adapt to a significant change in your work environment or schedule?
• How do you balance the need for strategic planning with the day-to-day operational tasks required in your role?

ASSUMPTION: Travel + Leisure Co. values candidates who are passionate about hospitality, customer experience, and innovation. Successful applicants will be able to demonstrate their alignment with the company's values and work style in their application materials and interviews.

⚠️ Potential Challenges

• Managing a team in a fast-paced, dynamic environment
• Handling multiple situations simultaneously and maintaining a high level of detail orientation
• Adapting to a flexible schedule that includes evenings, weekends, and holidays
• Navigating a large, global organization with a diverse range of teams and departments

ASSUMPTION: This role presents unique challenges that require strong leadership, organizational, and communication skills. Successful candidates will be able to manage their team effectively, maintain a high level of detail orientation, and adapt to a flexible work schedule in a dynamic environment.

📈 Similar Roles Comparison

• This role differs from other marketing management positions in its focus on in-house marketing and customer experience within a resort setting
• Industry-specific context: The hospitality industry is highly competitive and customer-focused, with a strong emphasis on exceptional experiences and innovation
• Career path comparison: This role offers opportunities for professional growth and development within the marketing department and the broader organization

ASSUMPTION: This role is unique in its focus on in-house marketing and customer experience within a resort setting. Successful candidates will have relevant marketing and management experience, as well as a strong commitment to exceptional customer experiences and innovation.

📝 Sample Projects

• Developing and implementing a new marketing campaign to increase resort occupancy and customer satisfaction
• Analyzing customer data to identify trends and opportunities for targeted marketing efforts
• Collaborating with cross-functional teams to improve the overall customer experience and drive revenue growth

ASSUMPTION: These sample projects are designed to highlight the strategic and operational aspects of the role, as well as the importance of collaboration and data-driven decision-making in marketing and customer experience efforts.

❓ Key Questions to Ask During Interview

• How does this role contribute to the overall success of the resort and the company?
• What are the most significant challenges facing the in-house marketing team, and how can this role address them?
• How does the company support the professional development and growth of its marketing managers?
• What are the key performance indicators (KPIs) for this role, and how are they measured and tracked?
• How does the company foster a culture of innovation and exceptional customer experiences within its marketing teams?

ASSUMPTION: These key questions are designed to help applicants better understand the role, the team, and the company, as well as to demonstrate their interest in and commitment to the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your relevant marketing and management experience
• Write a cover letter that emphasizes your passion for hospitality, customer experience, and innovation
• Prepare examples of your problem-solving skills and ability to handle multiple situations simultaneously
• Follow up with the hiring manager one week after your interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.