Manager Marketing OPC

📌 Core Information

🔹 Job Title: Manager Marketing OPC

🔹 Company: Hilton Grand Vacations

🔹 Location: Las Vegas, NV, USA

🔹 Job Type: Full time

🔹 Category: Hospitality, Marketing

🔹 Date Posted: May 27, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Driving tour flow through external marketing activities
• Supervising and managing OPC team members
• Ensuring adherence to company-approved scripts
• Communicating customer needs and market trends to management

ASSUMPTION: This role requires a balance of leadership, marketing, and sales skills, with a focus on driving customer engagement and team performance.

📋 Key Responsibilities

✅ Support the OPC team in driving and increasing tour flow through external marketing activities

✅ Provide direct supervision, coaching, and training to Lead OPC Agents, OPC Agents, and marketing support team

✅ Implement strategies to develop, recruit, and hire OPC team members

✅ Ensure team members use company-approved scripts when speaking to guests

✅ Generate sales tours for each resort entity

✅ Communicate customer needs and interests to management

✅ Attend all In-House, Regional, and staff meetings and trainings as requested by management

✅ Perform other related duties as assigned

ASSUMPTION: This role involves a mix of strategic planning, hands-on management, and customer-facing activities.

🎯 Required Qualifications

Education: High School Diploma/GED

Experience: Minimum of 2 years of experience in the Vacation Ownership industry

Required Skills:

• Proven leadership and coaching skills
• Strong communication and public speaking abilities
• Marketing and sales acumen
• Adaptability and problem-solving skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to work flexible schedules, including mornings, evenings, weekends, and holidays

Preferred Skills:

• Experience in the hospitality industry
• Bilingual or multilingual skills

ASSUMPTION: While a degree in marketing or a related field may be beneficial, relevant experience and strong interpersonal skills are more important for this role.

💰 Compensation & Benefits

Salary Range: $45,000 - $60,000 per year (Based on industry standards for a Marketing Manager in Las Vegas, NV)

Benefits:

• Medical, dental, and vision insurance
• 401K plan
• Paid Time Off (PTO) program
• Travel benefits

Working Hours: Full-time, typically 40 hours per week, with flexibility to work evenings, weekends, and holidays as needed

ASSUMPTION: The salary range is an estimate based on market research and may vary depending on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and timeshare

Company Size: 10,001+ employees (Global leader in vacation ownership)

Founded: 1992, with a rich history in the hospitality industry

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations.
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its Members.
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences.

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance
• Accounting
• and IT

Company Website: https://www.hgv.com/

ASSUMPTION: Hilton Grand Vacations offers a diverse range of career opportunities in various departments and locations worldwide.

📊 Role Analysis

Career Level: Mid-level management, with potential for growth into senior roles

Reporting Structure: This role reports directly to the Director of Marketing and oversees Lead OPC Agents, OPC Agents, and marketing support team

Work Arrangement: On-site, full-time, with flexibility to work evenings, weekends, and holidays as needed

Growth Opportunities:

• Advancement to senior marketing roles within the company
• Expansion into other departments, such as sales or operations
• Relocation to other Hilton Grand Vacations properties worldwide

ASSUMPTION: This role offers opportunities for professional growth and development within the company.

🌍 Location & Work Environment

Office Type: Corporate office in Las Vegas, NV

Office Location(s): 5323 Millenia Lakes Boulevard, Suite 400, Orlando, FL 32839, US

Geographic Context:

• Las Vegas, NV is a major tourist destination with a vibrant hospitality industry
• The city offers a diverse range of cultural, entertainment, and recreational opportunities
• Las Vegas has a desert climate, with hot summers and mild winters

Work Schedule: Full-time, typically 40 hours per week, with flexibility to work evenings, weekends, and holidays as needed

ASSUMPTION: Las Vegas offers a dynamic work environment with ample opportunities for networking and professional growth within the hospitality industry.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-person or virtual interview with the Director of Marketing and other team members
• Background check and reference checks
• Job offer

Key Assessment Areas:

• Leadership and management skills
• Communication and public speaking abilities
• Marketing and sales acumen
• Adaptability and problem-solving skills
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare examples of your leadership, marketing, and sales achievements
• Research Hilton Grand Vacations and be prepared to discuss how your career goals align with the company's mission and values
• Practice common interview questions and be ready to discuss your problem-solving approach and adaptability

ATS Keywords: Marketing, Manager, OPC, Vacation Ownership, Sales, Leadership, Coaching, Training, Customer Service, Recruitment, Strategy Development, Microsoft Office, Flexibility, Problem Solving, Initiative

ASSUMPTION: The application process for this role may take several weeks, depending on the volume of applicants and the company's hiring timeline.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, Outlook)
• Customer Relationship Management (CRM) software
• Marketing automation and analytics tools
• Project management software

ASSUMPTION: Familiarity with these tools is preferred, but not required, as the company provides training and support for new team members.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Innovation

Work Style:

• Collaborative and team-oriented
• Results-driven and goal-focused
• Adaptable and responsive to change

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment?
• Are you passionate about delivering exceptional customer service and exceeding expectations?
• Do you possess strong leadership and management skills, with a proven track record of driving team performance?

ASSUMPTION: Hilton Grand Vacations values team members who embody their core values and contribute to a positive, collaborative work environment.

⚠️ Potential Challenges

• Managing a diverse team with varying levels of experience and skill
• Adapting to a fast-paced, dynamic work environment with changing priorities and deadlines
• Balancing the demands of marketing, sales, and customer service responsibilities
• Working flexible schedules, including evenings, weekends, and holidays as needed

ASSUMPTION: These challenges can be overcome with strong leadership, adaptability, and a commitment to continuous learning and improvement.

📈 Similar Roles Comparison

• This role is similar to a Marketing Manager or Sales Manager position in the hospitality industry, with a focus on driving customer engagement and team performance
• However, this role is unique in its focus on off-property contact (OPC) management and the need to balance marketing, sales, and customer service responsibilities
• Career paths may include advancement to senior marketing roles within the company or expansion into other departments, such as sales or operations

ASSUMPTION: This role offers a unique blend of marketing, sales, and customer service responsibilities, with opportunities for professional growth and development within the company.

📝 Sample Projects

• Developing and implementing a marketing campaign to increase tour flow and customer engagement
• Coaching and training OPC team members to improve sales performance and customer satisfaction
• Analyzing customer feedback and market trends to inform marketing strategies and product offerings

ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and challenges faced by the OPC Manager, requiring strong leadership, marketing, and sales skills.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role contribute to the overall success of the marketing department and the company?
• What opportunities are there for professional growth and development within the company?
• How does the company support work-life balance for its team members?
• What is the company's approach to diversity, equity, and inclusion?

ASSUMPTION: These questions can help applicants better understand the role, the company culture, and the opportunities for professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare examples of your leadership, marketing, and sales achievements
• Research Hilton Grand Vacations and be prepared to discuss how your career goals align with the company's mission and values
• Practice common interview questions and be ready to discuss your problem-solving approach and adaptability
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.