Manager, Mid-Market Account Management

📌 Core Information

🔹 Job Title: Manager, Mid-Market Account Management

🔹 Company: Navan

🔹 Location: London, City of, United Kingdom

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading a high-performing team in EMEA for Mid-Market Account Management.
• Ensuring clients maximize value from the Navan platform, driving significant revenue.
• Cross-functional collaboration with Sales, Product, Finance, Support, and Operations.
• Proactive relationship management and customer satisfaction.

ASSUMPTION: This role is strategic and customer-focused, requiring robust leadership and client management skills to align business goals and enhance customer experience.

📋 Key Responsibilities

✅ Hire, lead, and develop a team of Mid-Market Account Managers across key European cities.

✅ Oversee post-sales activities, focusing on customer lifecycle stages: implementation, onboarding, adoption, and renewals.

✅ Collaborate with internal departments to ensure seamless communication and client satisfaction.

✅ Build a comprehensive understanding of Navan products to guide team and clients effectively.

✅ Serve as a player-coach to showcase effective customer engagement strategies.

✅ Analyze account performance and work towards meeting revenue and adoption targets.

✅ Develop a renewal strategy to forecast and enhance revenue growth.

✅ Handle first-line escalations and manage resource allocation for issue resolution.

✅ Advocate for customer needs in product development discussions.

✅ Design and implement process improvements for productivity and customer delight.

✅ Travel up to 50% for onsite engagements and client meetings.

ASSUMPTION: Responsibilities indicate a need for dynamic leadership and strategic thinking to drive both team and revenue goals, requiring strong organizational and communication skills.

🎯 Required Qualifications

Education: Bachelor’s degree required; Master’s preferred.

Experience: At least 3 years of management experience in Customer Success or Account Management, particularly within high-growth tech firms.

Required Skills:

• Leadership and people management
• Project management and analytical skills
• Experience interacting with C-level executives

Preferred Skills:

• Knowledge of travel or fintech industries
• Innovative thinking and proactive problem-solving

ASSUMPTION: Educational backgrounds in business or related fields are assumed beneficial, given the strategic nature of the role.

💰 Compensation & Benefits

Salary Range: Not specified; competitive with industry standards typically implied for managerial roles in tech companies.

Benefits:

• Comprehensive health insurance
• Retirement savings plan
• Professional development opportunities

Working Hours: 40 hours per week, with some flexibility required for travel and client meetings.

ASSUMPTION: Benefits and compensation are competitive within the technology sector, aligning with company culture focused on employee well-being and growth.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development - focusing on travel and expense management solutions.

Company Size: 1,001-5,000 employees, indicating a rapidly expanding company with robust infrastructure.

Founded: 2015, suggesting a relatively young and dynamic work environment.

Company Description:

• Developer of a super app for travel and expense management.
• Aims to simplify business travels and expense tracking.
• Provides real-time savings and control for enterprises.

Company Specialties:

• Travel management
• Expense solutions
• Enterprise financial visibility

Company Website: https://www.navan.com

ASSUMPTION: Assumes Navan's tech-driven approach enhances operational efficiency and customer satisfaction.

📊 Role Analysis

Career Level: Leadership/Management role built for experienced professionals aiming at significant impact.

Reporting Structure: Reports to the Director, Enterprise and Mid-Market Account Management for EMEA.

Work Arrangement: Hybrid; substantial travel required for client engagements.

Growth Opportunities:

• Potential to influence strategic product developments
• Opportunities for cross-functional collaboration
• Leadership development through high-visibility tasks

ASSUMPTION: Role offers potential for career advancement within an innovative and high-paced tech strategy.

🌍 Location & Work Environment

Office Type: On-site and hybrid options available, with modern office setups.

Office Location(s): Primarily based in London, with significant operations across Europe.

Geographic Context:

• London's thriving business hub location
• Access to diverse talent pool
• Proximity to European markets

Work Schedule: Standard business hours with flexible arrangements for travel and client meetings.

ASSUMPTION: Assumes a collaborative and innovative work environment that promotes diversity and inclusion.

💼 Interview & Application Insights

Typical Process:

• Submit application online through Navan careers portal
• Initial HR screening to discuss role and qualifications
• Technical interview involving case studies and situational questions

Key Assessment Areas:

• Leadership and management skills
• Ability to drive revenue and manage client relationships
• Proficiency in cross-functional team collaboration

Application Tips:

• Demonstrate strategic thinking in leading teams
• Highlight experience with high-growth technology environments
• Showcase success in managing and driving customer satisfaction

ATS Keywords: Account Management, Customer Success, Revenue Generation, Team Leadership

ASSUMPTION: Assumes emphasis on adaptability and proactive problem-solving during interviews.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) tools
• Project management software
• Data analytics tools

ASSUMPTION: Familiarity with technology pertinent to account management assumed crucial for performance.

👔 Cultural Fit Considerations

Company Values:

• Innovation in product and process
• Customer-centric approach
• Teamwork and collaboration

Work Style:

• Data-driven and evidence-based decision making
• Dynamic and adaptive to change
• Emphasis on personal growth and learning

Self-Assessment Questions:

• Am I proactive in resolving customer challenges?
• Can I lead a team through fast-paced change?
• How do I bring value to client relationships?

ASSUMPTION: Assumes a corporate culture that prioritizes agile methodologies and customer focus.

⚠️ Potential Challenges

• Managing diverse teams across multiple locations
• Balancing proactive service with revenue goals
• Adapting to rapid technological changes
• Handling high-pressure situations and escalations

ASSUMPTION: Challenges reflect high expectations for complex decision-making and strategic leadership.

📈 Similar Roles Comparison

• Similar roles in tech firms emphasize customer success and operational efficiencies.
• The role in finance might focus more on compliance and financial reporting.
• Advisory roles might prioritize strategic guidance over direct management.

ASSUMPTION: Assumes role's competitive advantage lies in strategic depth and cross-functional influence usually less emphasized in smaller setups.

📝 Sample Projects

• Implementing new customer onboarding process
• Developing customer retention programs
• Leading role in cross-departmental product enhancements

ASSUMPTION: Assumes significant participation in strategic projects contributing to company growth.

❓ Key Questions to Ask During Interview

• What are the primary goals for the Mid-Market Account Management team?
• How does the company measure success in this role?
• What challenges does the team currently face?
• How often do account managers interact with other departments?
• What development opportunities are available for team leaders?

ASSUMPTION: Questions suggested aim to reveal company priorities, potential role challenges, and career advancement opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant leadership and technology experience
• Include a cover letter addressing your strategic and client management skills
• Ensure your LinkedIn profile is updated to reflect career accomplishments
• Follow up with HR to understand the application timeline

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.