📌 Core Information
🔹 Job Title: Manager of Account Management
🔹 Company: Corpay
🔹 Location: Nashville, TN, USA
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: April 8, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing and growing client relationships within the NA Fuel line of business
- Overseeing a team of account managers to deliver exceptional customer experiences
- Collaborating with internal departments to ensure account success
- Setting strategy and executing activities to drive account retention and growth
- Monitoring and managing key performance indicators for the team and clients
ASSUMPTION: This role requires a balance of strategic thinking, team management, and client-facing skills. The ideal candidate will have experience in account management and a proven track record of driving client success.
📋 Key Responsibilities
✅ Building and maintaining lasting client relationships, including knowledge of accounts, essential contacts, account preferences, and client production trends
✅ Managing client communications, conflict resolution, and compliance with client deliverables and revenue
✅ Maintaining high collaboration with internal departments to ensure account success
✅ Setting strategy and effectively executing activities to drive account retention and growth
✅ Monitoring and managing key performance indicators for the team and clients
✅ Participating in regular business reviews with clients
✅ Attending scheduled trainings, meetings, and events as assigned
✅ Traveling as necessary to meet client needs
✅ Possessing an in-depth knowledge of the functions and problem-solving of the Account Management team
✅ Collaborating with the team to identify opportunities for process improvements
✅ Coaching and mentoring team members in the fulfillment of their responsibilities
ASSUMPTION: This role involves a mix of strategic planning, team management, and client interaction. The ideal candidate will be comfortable wearing multiple hats and adapting to changing priorities.
🎯 Required Qualifications
Education: College degree
Experience: At least 5 years of work experience, including at least 2 years of managing people
Required Skills:
- Proven experience in account management
- Strong interpersonal, communication, and negotiation skills
- Excellent analytical and problem-solving abilities
- Strong organizational skills and ability to deliver on commitments
- Demonstrated knowledge of Microsoft Word, Excel, and Outlook
- Salesforce experience with emphasis on reporting and analysis of data
Preferred Skills:
- Experience in the financial services industry
- Knowledge of payments processing
- Fluency in additional languages
ASSUMPTION: While the required skills are essential for this role, the preferred skills would make a strong candidate even more competitive.
💰 Compensation & Benefits
Salary Range: $80,000 - $120,000 per year (based on industry standards for a Manager of Account Management role with 5-10 years of experience in the financial services industry in Nashville, TN)
Benefits:
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Working Hours: Full-time, typically 40 hours per week, with flexibility to meet client needs
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Corpay is a global leader in business payments and expense management, providing a range of solutions that streamline accounts payable, manage expenses, and handle international transactions.
Company Size: With over 10,000 employees, Corpay offers a large, established environment with ample opportunities for growth and collaboration.
Founded: Corpay was founded in 2000 and has since grown to become a publicly traded company (NYSE: CPAY).
Company Description:
- Corpay simplifies every aspect of business spending, from vehicle payments and lodging to corporate cards, AP automation, and international payments.
- The company's cutting-edge technology, global expertise, and reliable support make it a trusted partner for saving time, reducing costs, and protecting against fraud.
- Corpay's solutions are designed to streamline processes, improve visibility, and provide greater control over spending.
Company Specialties:
- Bill Payment
- AP Automation
- Cross-Border Payments
- Commercial Card Programs
- Currency Risk Management
- Expense Management
- Foreign Exchange
- Custom Payments Solutions
- Automated Payables
- Global Payments
- Invoice Automation
- Direct Invoice Processing
- Workforce Lodging
- Fleet Solutions
Company Website: http://www.corpay.com
ASSUMPTION: Corpay's extensive range of services and global presence provide ample opportunities for career growth and development within the company.
📊 Role Analysis
Career Level: This role is a mid-level management position with opportunities for growth and advancement within the company.
Reporting Structure: The Manager of Account Management reports directly to the Senior Manager of Operations and collaborates with various departments.
Work Arrangement: This is an on-site role with the possibility of occasional travel to meet client needs.
Growth Opportunities:
- Advancement to senior management or leadership roles within the company
- Expansion of responsibilities to include additional clients or teams
- Development of expertise in specific areas of the company's offerings
ASSUMPTION: With Corpay's extensive range of services and global presence, there are numerous opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: Corpay's Nashville office is a modern, professional environment with ample amenities and resources to support employee productivity and collaboration.
Office Location(s): 3325 Perimeter Hill Dr, Nashville, TN 37211, USA
Geographic Context:
- Nashville is the capital and most populous city of the U.S. state of Tennessee, with a diverse economy and a thriving cultural scene.
- The city is known for its music industry, with numerous recording studios and live music venues.
- Nashville offers a high quality of life, with a relatively low cost of living compared to other major U.S. cities.
Work Schedule: The work schedule for this role is typically Monday through Friday, with flexibility to meet client needs.
ASSUMPTION: Nashville's vibrant culture and diverse economy provide a stimulating work environment for employees, while the city's relatively low cost of living offers an attractive quality of life.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the hiring manager and other team members
- Final interview with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Client management and relationship-building skills
- Strategic thinking and problem-solving abilities
- Communication and negotiation skills
- Leadership and team management skills
- Technical proficiency in relevant software and tools
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your understanding of Corpay's services and the financial services industry in your application materials
- Prepare for behavioral interview questions that focus on your client management, strategic thinking, and leadership skills
ATS Keywords: Account Management, Client Relationships, Conflict Resolution, Collaboration, Strategic Management, Coaching, Mentoring, Analytical Skills, Problem Solving, Communication, Negotiation, Microsoft Office, Salesforce, Critical Thinking, Organizational Skills, Customer Service
ASSUMPTION: Corpay's application process is designed to assess candidates' skills and fit for the role, with a focus on client management, strategic thinking, and leadership abilities.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, Outlook)
- Salesforce
- Various internal reporting tools
ASSUMPTION: Proficiency in Microsoft Office Suite and Salesforce is essential for this role, while familiarity with internal reporting tools will be gained through training and onboarding.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Accountable
- Respectful
Work Style:
- Fast-paced and dynamic
- Team-oriented and collaborative
- Results-driven and accountable
- Adaptable and responsive to change
Self-Assessment Questions:
- Do you have a proven track record of building and maintaining strong client relationships?
- Are you comfortable working in a fast-paced, dynamic environment and adapting to changing priorities?
- Do you thrive in a collaborative, team-oriented work environment?
- Are you results-driven and accountable for your actions and decisions?
ASSUMPTION: Corpay's values and work style emphasize customer focus, innovation, collaboration, and accountability. Candidates should assess their fit with these values and work style when considering this role.
⚠️ Potential Challenges
- Managing a diverse portfolio of clients with varying needs and expectations
- Balancing strategic planning and execution with day-to-day client management tasks
- Adapting to a fast-paced, dynamic work environment with changing priorities
- Meeting and exceeding client expectations in a competitive market
ASSUMPTION: The potential challenges of this role are inherent in the fast-paced, dynamic nature of the financial services industry and the need to balance strategic planning with day-to-day client management tasks.
📈 Similar Roles Comparison
- This role differs from other account management positions in its focus on managing a team of account managers and driving client retention and growth through strategic planning and execution
- In the financial services industry, this role is comparable to other mid-level management positions in account management, business development, or client success
- Career paths for this role may include advancement to senior management or leadership positions within the company or expansion of responsibilities to include additional clients or teams
ASSUMPTION: This role is unique in its focus on managing a team of account managers and driving client retention and growth through strategic planning and execution, but it shares similarities with other mid-level management positions in the financial services industry.
📝 Sample Projects
- Developing and implementing a strategic plan to retain and grow a portfolio of high-value clients
- Identifying opportunities for process improvement and driving adoption of new tools and technologies to enhance client experiences
- Managing a team of account managers to deliver exceptional customer service and cross-sell the company's services
ASSUMPTION: These sample projects are designed to illustrate the strategic, team management, and client-facing aspects of this role, but the specific projects may vary depending on the client portfolio and company priorities.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall strategy for the NA Fuel line of business?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Corpay support the professional development and growth of its employees?
- What are the most challenging aspects of this role, and how has the current manager addressed them?
- How does Corpay foster a culture of collaboration and innovation?
ASSUMPTION: These key questions are designed to provide insight into the role's strategic fit, priorities, and cultural aspects, but candidates should also prepare questions specific to their own interests and concerns.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your client management, strategic thinking, and leadership skills
- Research Corpay's services and the financial services industry to demonstrate your understanding and enthusiasm for the role
- Follow up with the hiring manager one week after submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
