📌 Core Information
🔹 Job Title: Manager of Client Engagement
🔹 Company: Crowell & Moring LLP
🔹 Location: Washington, DC
🔹 Job Type: Full-time
🔹 Category: Legal
🔹 Date Posted: May 27, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Supporting the firm's Client Service Teams program and Client Feedback program
- Developing strategies and delivering programs to enrich client relationships
- Collaborating with various teams such as Business Development, Marketing, and Communications
- Analyzing data and preparing reports to communicate client feedback and trends
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to build relationships across different teams and levels within the organization.
📋 Key Responsibilities
✅ Managing the Client Feedback Program, including tracking and analyzing trends in participation and key themes
✅ Facilitating client feedback follow-up with the Business Development team
✅ Preparing written reports and developing visual aids to communicate client feedback results and trends
✅ Supporting Voice of the Client initiatives at signature firm events
✅ Compiling and analyzing data from various firm and external resources in preparation for firm Leadership Visits
✅ Supporting assigned, dedicated Client Service Teams by facilitating team meetings, strategic planning, trainings, events, and other initiatives to deepen the client relationship
✅ Assisting the Business Development Team with Client Service Team data gathering and reporting tasks
✅ Utilizing the firm's Client Relationship Management platform, DealCloud, to provide and analyze key relationship insights to Client Service Teams
✅ Developing and maintaining Client Engagement resources on an ongoing basis and ensuring that the Client Engagement Intranet page is up to date with these resources
✅ Managing content calendar, developing training curriculum, and presenting at monthly Client Engagement trainings
✅ Responding to inquiries from attorneys and administrative departments and assisting with the resolution of issues
✅ Advising on improvements to team operational processes to increase efficiency and enhance internal client service
ASSUMPTION: This role involves a mix of data analysis, project management, and client relationship management, requiring strong organizational skills and the ability to work effectively with various teams.
🎯 Required Qualifications
Education: Bachelor's degree (equivalent training and experience may substitute)
Experience: Minimum of five (5) years of increasingly responsible, directly related experience
Required Skills:
- Proven ability to build strong working relationships across all levels of the organization
- Proactive business development experience growing revenue, specifically expanding existing client relationships
- Ability to adapt to changing priorities and maintain a productive and committed work effort
- Advanced proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
- Experience with knowledge management systems, including CRM and experience management
Preferred Skills:
- Direct experience in a law firm or professional services environment
ASSUMPTION: While a law firm or professional services background is preferred, candidates with relevant experience in other industries may also be considered.
💰 Compensation & Benefits
Salary Range: $128,000 - $184,000 (based on the provided range and industry standards for this role and experience level)
Benefits:
- Healthcare
- Vision
- Dental
- Retirement
- All-purpose leave
- Back up childcare
- Wellness programs
- Cultural events
- Social activities
Working Hours: Full-time, typically 40 hours per week
ASSUMPTION: The salary range provided is an estimate based on industry standards for this role and experience level. Actual compensation may vary based on location, skills, and other factors.
📌 Applicant Insights
🔍 Company Context
Industry: Legal Practice
Company Size: 1,001-5,000 employees
Founded: 1979
Company Description:
- Crowell & Moring is an international law firm with operations in the United States, Europe, MENA, and Asia
- The firm helps clients capitalize on opportunities and provides creative solutions to complex regulatory and policy, litigation, transactional, and intellectual property issues
- The firm is committed to pro bono service and the professional and personal development of all members of the Crowell community
Company Specialties:
- Litigation and arbitration
- Regulatory and policy
- Intellectual property
- Transactional and corporate matters
Company Website: www.crowell.com
ASSUMPTION: Crowell & Moring is a well-established international law firm with a strong commitment to client service and professional development.
📊 Role Analysis
Career Level: Mid-level management
Reporting Structure: Reports to the Director of Client Engagement
Work Arrangement: On-site, full-time
Growth Opportunities:
- Potential advancement to Director or other leadership roles within the Client Engagement or related departments
- Opportunities to expand skills and knowledge through training and collaboration with various teams
- Potential to work on high-profile client matters and contribute to the firm's overall success
ASSUMPTION: This role offers opportunities for professional growth and development within the firm's Client Engagement department and related areas.
🌍 Location & Work Environment
Office Type: Modern, professional office environment
Office Location(s): 1001 Pennsylvania Avenue NW, Washington, DC 20004
Geographic Context:
- Washington, DC is a major hub for legal, political, and business activities
- The office is located in the heart of the city, near many amenities and public transportation options
- The area offers a mix of urban and suburban living options
Work Schedule: Monday-Friday, 9:00 AM - 5:00 PM (with flexibility for occasional evening or weekend work as needed)
ASSUMPTION: The work environment is professional and collaborative, with opportunities for growth and development in a dynamic legal setting.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screen with the Hiring Manager
- In-person or virtual interview with the Hiring Manager and other team members
- Final interview with the Director of Client Engagement
Key Assessment Areas:
- Problem-solving skills and ability to analyze data
- Communication and presentation skills
- Relationship-building and collaboration skills
- Adaptability and ability to manage multiple priorities
Application Tips:
- Highlight relevant experience and achievements in client relationship management, data analysis, and project management
- Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications
- Prepare for behavioral interview questions that focus on problem-solving, collaboration, and adaptability
ATS Keywords: Client Engagement, Business Development, Data Analysis, Project Management, Client Relationship Management, Law Firm, Legal Industry
ASSUMPTION: The application process is competitive, and candidates should highlight their relevant skills and experiences to increase their chances of success.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
- DealCloud (Client Relationship Management platform)
- Smartsheet (project management software)
ASSUMPTION: Proficiency in these tools is required for this role, and candidates should be comfortable using them in a professional setting.
👔 Cultural Fit Considerations
Company Values:
- Client-focused
- Collaborative
- Innovative
- Inclusive
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Focused on client service and excellence
Self-Assessment Questions:
- Do you have strong attention to detail and the ability to manage multiple priorities?
- Are you comfortable working in a collaborative, team-oriented environment?
- Do you have a client-focused mindset and a commitment to excellence?
ASSUMPTION: Candidates should assess their fit with the company's values and work style to ensure a successful and satisfying career at Crowell & Moring.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced environment
- Adapting to changing priorities and client needs
- Working effectively with various teams and stakeholders
- Maintaining a strong work-life balance in a demanding role
ASSUMPTION: These challenges are common in a dynamic legal environment and require strong organizational skills, adaptability, and effective communication.
📈 Similar Roles Comparison
- Compared to other Client Engagement roles, this position offers a broader range of responsibilities and opportunities for growth and development
- In the legal industry, Client Engagement roles are crucial for maintaining strong client relationships and driving business growth
- Career progression in this role could lead to leadership positions within the Client Engagement department or related areas
ASSUMPTION: This role offers unique opportunities for professional growth and development within the legal industry.
📝 Sample Projects
- Developing and implementing a new client feedback program to improve client satisfaction and retention
- Analyzing client data to identify trends and opportunities for enhanced client service
- Collaborating with the Business Development team to expand existing client relationships and drive revenue growth
ASSUMPTION: These sample projects illustrate the range of responsibilities and opportunities for professional development in this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Client Engagement department?
- How does the firm support work-life balance for employees in this role?
- What opportunities are there for professional development and growth within the Client Engagement department and the firm as a whole?
- How does the firm measure success in this role, and what are the key performance indicators?
- What is the firm's approach to diversity, equity, and inclusion, and how does this role contribute to those initiatives?
ASSUMPTION: Asking these questions demonstrates a strong interest in the role and a commitment to understanding the work environment and opportunities for professional growth.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link: https://jobs.smartrecruiters.com/CrowellMoring/744000061719755-manager-of-client-engagement
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for behavioral interview questions that focus on problem-solving, collaboration, and adaptability
- Research the firm and the legal industry to demonstrate your knowledge and enthusiasm for the role
- Follow up with the Hiring Manager within one week of submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
