📌 Core Information
🔹 Job Title: Manager of Client Engagement
🔹 Company: Crowell & Moring LLP
🔹 Location: Washington, DC (with remote flexibility)
🔹 Job Type: Full-time
🔹 Category: Legal, Professional Services
🔹 Date Posted: May 27, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (on-site in DC with remote flexibility)
🚀 Job Overview
Key aspects of this role include:
- Managing the firm's Client Feedback Program and Client Service Teams
- Developing and delivering programs to enrich client relationships
- Collaborating with various teams to enhance client service excellence
- Analyzing data and trends to inform strategic decisions
ASSUMPTION: This role requires a high level of organization, strong communication skills, and the ability to build effective relationships across multiple teams and levels within the organization.
📋 Key Responsibilities
✅ Manage the Client Feedback Program, including tracking participation, analyzing trends, and facilitating follow-up
✅ Support assigned Client Service Teams, including facilitating meetings, strategic planning, and other initiatives to deepen client relationships
✅ Develop and manage content for Crowell Client Conversations and Client Spotlight series, as well as firm events
✅ Prepare written reports and visual aids to communicate client feedback results and trends
✅ Collaborate with Business Development, Knowledge Management, Marketing & Branding, and Communications teams, as well as other internal teams
✅ Utilize the firm's Client Relationship Management platform, DealCloud, to provide and analyze key relationship insights
ASSUMPTION: This role involves a significant amount of data analysis, project management, and cross-functional collaboration. Strong attention to detail and the ability to manage multiple projects simultaneously are crucial.
🎯 Required Qualifications
Education: Bachelor's degree required (equivalent training and experience may substitute)
Experience: Minimum of five (5) years of increasingly responsible, directly related experience
Required Skills:
- Proven ability to build strong working relationships across all levels of the organization
- Proactive business development experience growing revenue, specifically expanding existing client relationships
- Advanced proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word), and project management software
- Experience with knowledge management systems, including CRM and experience management
- Strong knowledge of and familiarity with legal and business environments
Preferred Skills:
- Direct experience in a law firm or professional services environment
ASSUMPTION: Given the nature of the role, candidates with experience in client relationship management, business development, or a related field are likely to be more successful.
💰 Compensation & Benefits
Salary Range: $128,000 - $184,000 (based on experience and location)
Benefits:
- Healthcare
- Vision
- Dental
- Retirement
- All-purpose leave
- Back up childcare
- Wellness programs
- Cultural events
- Social activities
Working Hours: Full-time, 40 hours per week (with flexible remote work options)
ASSUMPTION: The salary range provided is an estimate based on the role, experience level, and location. Actual compensation may vary based on market data, an applicant's skills and prior experience, and other factors.
📌 Applicant Insights
🔍 Company Context
Industry: Law Practice
Company Size: 1,001-5,000 employees
Founded: 1979
Company Description:
- Crowell & Moring is an international law firm with operations in the United States, Europe, MENA, and Asia
- Drawing on significant government, business, industry, and legal experience, the firm helps clients capitalize on opportunities and provides creative solutions to complex regulatory and policy, litigation, transactional, and intellectual property issues
- The firm is consistently recognized for its commitment to pro bono service, as well as its comprehensive programs and initiatives to advance the professional and personal development of all members of the Crowell community
Company Specialties:
- Litigation and Arbitration
- Regulatory and Policy
- Intellectual Property
- Transactional and Corporate Matters
Company Website: www.crowell.com
ASSUMPTION: Crowell & Moring's extensive experience and global presence make it an attractive option for legal professionals seeking to work with a diverse range of clients and industries.
📊 Role Analysis
Career Level: Mid-level to Senior
Reporting Structure: Reports to the Director of Client Engagement
Work Arrangement: Hybrid (on-site in DC with remote flexibility)
Growth Opportunities:
- Potential to advance within the Client Engagement team or explore other opportunities within the firm
- Chance to work on high-profile client matters and contribute to the firm's strategic initiatives
- Opportunities for professional development and training
ASSUMPTION: This role offers opportunities for career growth and development within a large, established law firm.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space
Office Location(s): 1001 Pennsylvania Avenue NW, Washington, DC 20004 (with remote flexibility)
Geographic Context:
- Washington, DC is a vibrant, multicultural city with a strong legal and political presence
- The firm's office is located in the heart of downtown DC, offering easy access to public transportation, restaurants, and cultural attractions
- The DC area has a diverse range of neighborhoods and suburbs, offering various housing options and amenities
Work Schedule: Standard business hours with flexible remote work options
ASSUMPTION: The hybrid work arrangement and central DC location provide a good balance between on-site collaboration and remote flexibility.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- In-person or virtual interview with the hiring manager and other team members
- Final interview with the Director of Client Engagement
Key Assessment Areas:
- Problem-solving skills and ability to analyze data
- Communication and presentation skills
- Relationship-building and collaboration skills
- Adaptability and ability to manage multiple projects
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare examples of your data analysis and project management skills
- Demonstrate your understanding of the firm's commitment to client service excellence
ATS Keywords: Client Engagement, Business Development, Data Analysis, Project Management, Client Service Excellence, Law Firm, Professional Services
ASSUMPTION: Given the competitive nature of the legal industry, applicants should emphasize their relevant experience and skills in their application materials.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
- Project management software (e.g., Smartsheet)
- Client Relationship Management platform, DealCloud
- Various data analysis and reporting tools
ASSUMPTION: Proficiency in the listed tools and technologies is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Client-focused
- Collaborative
- Innovative
- Inclusive
- Committed to pro bono service
Work Style:
- Results-driven
- Data-informed
- Team-oriented
- Adaptable
- Professional and polished
Self-Assessment Questions:
- Do you thrive in a fast-paced, collaborative environment?
- Are you comfortable analyzing data and using it to inform strategic decisions?
- Do you have strong communication and presentation skills?
- Are you able to manage multiple projects and priorities effectively?
ASSUMPTION: Applicants who align with Crowell & Moring's values and work style are likely to be more successful in this role.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously
- Balancing on-site and remote work effectively
- Adapting to changing priorities and deadlines
- Working with diverse teams and stakeholders
ASSUMPTION: These challenges require strong organizational skills, adaptability, and effective communication.
📈 Similar Roles Comparison
- Compared to other Client Engagement or Business Development roles, this position offers a unique blend of data analysis, project management, and client relationship-building responsibilities
- In the legal industry, this role is typically found in large, full-service law firms with a strong commitment to client service excellence
- Career progression may include advancing within the Client Engagement team or exploring other opportunities within the firm
ASSUMPTION: This role offers a unique blend of responsibilities and opportunities for career growth within a large, established law firm.
📝 Sample Projects
- Developing and implementing a new client feedback tracking system
- Analyzing client feedback data to identify trends and inform strategic decisions
- Managing a team project to enhance the firm's client service training program
ASSUMPTION: These sample projects illustrate the data analysis, project management, and client relationship-building aspects of the role.
❓ Key Questions to Ask During Interview
- What are the biggest challenges facing the Client Engagement team currently?
- How does this role support the firm's overall strategy and goals?
- What opportunities are there for professional development and growth within this role?
- How does the firm support work-life balance for its employees?
- What is the team's approach to collaboration and decision-making?
ASSUMPTION: These questions demonstrate your interest in the role and provide insight into the team's dynamics and priorities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare examples of your data analysis and project management skills
- Demonstrate your understanding of the firm's commitment to client service excellence
- Follow up with the hiring manager one week after submission to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
