📌 Core Information
🔹 Job Title: Manager of Marketing Solutions
🔹 Company: Xplor
🔹 Location: Chicago, Illinois, United States
🔹 Job Type: Full-time
🔹 Category: Marketing
🔹 Date Posted: April 29, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Fully Remote
🚀 Job Overview
Key aspects of this role include:
- Leading a team of Marketing Consultants and CRM Programmers to drive product adoption and enhance customer satisfaction
- Building a scalable consultative program to deliver exceptional consultative services
- Managing and growing a team to achieve quarterly targets
- Driving business revenue and new customer acquisition through Marketing Solutions program
- Partnering with other Managers of Customer Success and CSMs in Xplor Growth related escalations
ASSUMPTION: This role requires a balance of strategic thinking and tactical execution, with a strong focus on customer success and team management.
📋 Key Responsibilities
✅ Lead a team of Marketing Consultants and CRM Programmers to deliver exceptional consultative services that drive Xplor Growth product adoption and elevate overall customer experience
✅ Build a scalable consultative program, ensuring that the team provides unparalleled value to clients while driving product adoption and enhancing customer satisfaction
✅ Manage, scale, and grow a team of Marketing Consultants to achieve quarterly targets (customer conversion and retention, product adoption, account health, CSAT, NPS)
✅ Foster a collaborative and high-performance team culture focused on continuous improvement and client success
✅ Further develop the existing Marketing Solutions program, driving business revenue and new customer acquisition
✅ Drive the voice of the customer within the organization, helping to shape product development and improvements based on customer and team feedback
✅ Partner with other Managers of Customer Success and CSMs in Xplor Growth related escalations, reducing churn and improving customer sentiment
✅ Manage competing priorities in an ever-changing environment, displaying expert prioritization
ASSUMPTION: This role involves a mix of strategic planning, team management, and customer-facing responsibilities, with a focus on driving product adoption and enhancing customer satisfaction.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Business, or a related field preferred
Experience: At least 7+ years of experience in Customer Success, Strategic Marketing, or Account Management and 4+ years of people management experience
Required Skills:
- Demonstrated excellence in analytical thinking, process development, problem solving, communication, delegation, and planning
- Ability to work in a fast-paced, collaborative, self-motivated work environment
- Strong understanding of SaaS metrics, including ARR, churn, CSAT, NDR, and expansion numbers
- Exceptional communication and relationship-building skills, both externally and internally
- Ability to analyze data and translate insights into actionable strategies
Preferred Skills:
- Experience in the fitness and wellness industry
ASSUMPTION: Candidates should have a strong background in customer success, marketing, or account management, with a proven track record in people management and data-driven decision making.
💰 Compensation & Benefits
Salary Range: The average base salary pay range for this position is $100,000 to $120,000 USD per year
Benefits:
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements
Working Hours: Full-time, with flexible working arrangements available
ASSUMPTION: The salary range provided is an average and may vary based on factors such as experience, skills, and market conditions. Benefits are subject to change and may vary based on the candidate's location and employment status.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, specifically focusing on SaaS solutions for fast-growing verticals such as Education, Fitness & Wellbeing, Field Services, and Personal Services
Company Size: Medium-sized company with 1,001-5,000 employees, providing opportunities for growth and collaboration
Founded: Not specified, but has been operating across 20 markets in 2023, processing over $37 billion in payments
Company Description:
- Xplor is the first global platform combining SaaS with embedded payments and tools to help businesses grow and succeed
- Offers software solutions in fast-growing ‘everyday life’ verticals and a global, cloud-based payment processing platform
- Serves over 106,000 customers across 20 markets
Company Specialties:
- SaaS solutions for various industries
- Embedded payments and tools for business growth
- Global payment processing platform
Company Website: www.xplortechnologies.com
ASSUMPTION: Xplor is a growing and innovative company in the software development industry, focusing on providing solutions that help businesses succeed.
📊 Role Analysis
Career Level: Mid-level to senior management role, with opportunities for growth and development
Reporting Structure: Reports directly to the VP of Customer Success, with the opportunity to manage and grow a team of Marketing Consultants
Work Arrangement: Fully remote, with the ability to work from anywhere in the United States with eligible working rights and sufficient time zone overlap
Growth Opportunities:
- Potential to grow and develop the Marketing Solutions program, driving business revenue and new customer acquisition
- Opportunity to mentor and manage a team of Marketing Consultants
- Possibility to expand the role's responsibilities based on performance and company growth
ASSUMPTION: This role offers significant growth opportunities, both in terms of team management and program development, as well as potential career advancement within the company.
🌍 Location & Work Environment
Office Type: Fully remote, with no physical office location required
Office Location(s): N/A
Geographic Context:
- Chicago, Illinois, United States
- Time zone: America/Chicago
- Coordinates: Latitude 41.8375, Longitude -87.6866
Work Schedule: Full-time, with flexible working arrangements available
ASSUMPTION: The fully remote work arrangement provides flexibility and the opportunity to work from anywhere in the United States with eligible working rights and sufficient time zone overlap.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the careers portal or external job boards
- Phone or video screening with the Hiring Manager, Mr. Pineapple Express
- Technical assessment or case study presentation
- Final round interview with the VP of Customer Success
Key Assessment Areas:
- Customer success and management skills
- Strategic thinking and planning
- Data analysis and interpretation
- Team management and leadership
Application Tips:
- Highlight relevant experience in customer success, marketing, or account management, with a focus on people management and data-driven decision making
- Tailor your resume and cover letter to emphasize your fit for the role and the company's values
- Prepare for behavioral and situational interview questions focused on customer success, team management, and strategic planning
ATS Keywords: Customer Success, Strategic Marketing, Account Management, People Management, Analytical Thinking, Process Development, Problem Solving, Communication, Delegation, Planning, SaaS Metrics, Data Driven Decisions, Relationship Building, Fitness Industry Knowledge, Team Mentoring, Client Success
ASSUMPTION: The application process may vary based on the candidate's qualifications and the company's hiring needs. It is essential to tailor your application materials to the specific role and company values.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Marketing automation tools (e.g., Marketo, Pardot)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
ASSUMPTION: The specific tools and technologies required for this role may vary based on the company's tech stack and the candidate's expertise.
👔 Cultural Fit Considerations
Company Values:
- Make life simple
- Build for people
- Move with purpose
- Create lasting communities
Work Style:
- Collaborative and high-performance team culture
- Focus on continuous improvement and client success
- Data-driven decision making and insights
Self-Assessment Questions:
- Do you align with Xplor's core values, and how have you demonstrated them in your previous roles?
- Are you comfortable working in a fast-paced, collaborative, and ever-changing environment?
- How do you prioritize and manage competing priorities, and can you provide an example of a time when you had to make tough decisions under pressure?
ASSUMPTION: Candidates should assess their fit with Xplor's core values and work style, and be prepared to provide specific examples of their alignment with these factors during the interview process.
⚠️ Potential Challenges
- Managing a team remotely, with the need to foster a collaborative and high-performance culture
- Balancing strategic planning and tactical execution, with a focus on driving product adoption and enhancing customer satisfaction
- Working in a fast-paced and ever-changing environment, with the need to adapt to new priorities and market conditions
- Managing competing priorities and making data-driven decisions under pressure
ASSUMPTION: These potential challenges require strong leadership, strategic thinking, and adaptability, as well as the ability to manage and grow a team in a remote work environment.
📈 Similar Roles Comparison
- Compared to other Customer Success Manager roles, this position places a greater emphasis on team management, strategic planning, and driving product adoption through consultative services
- In the fitness and wellness industry, this role requires a strong understanding of the industry and its unique challenges, as well as the ability to tailor solutions to meet the specific needs of boutique fitness businesses
- Career path comparison: This role offers opportunities for growth and development, with the potential to advance to a senior management or executive position within the company
ASSUMPTION: This role is unique in its focus on driving product adoption and enhancing customer satisfaction through consultative services, with a strong emphasis on team management and strategic planning.
📝 Sample Projects
- Developing and implementing a customer onboarding program to drive product adoption and improve customer satisfaction
- Conducting customer segmentation analysis to identify opportunities for targeted marketing campaigns and personalized customer experiences
- Building and managing a team of Marketing Consultants, with a focus on driving customer conversion, retention, and product adoption
ASSUMPTION: These sample projects demonstrate the strategic, analytical, and team management skills required for this role, with a focus on driving product adoption and enhancing customer satisfaction.
❓ Key Questions to Ask During Interview
- Can you describe the team I will be managing, and what are their current priorities and challenges?
- How does the Marketing Solutions program fit into the broader customer success strategy for Xplor Growth?
- What are the key performance indicators (KPIs) for this role, and how will my success be measured?
- What opportunities are there for growth and development within this role and the company?
- How does Xplor support work-life balance, and what resources are available to help me manage my time and priorities effectively?
ASSUMPTION: These key questions help candidates assess the fit of the role, the team, and the company, as well as their potential for growth and success in the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience in customer success, marketing, or account management, with a focus on people management and data-driven decision making
- Prepare for behavioral and situational interview questions focused on customer success, team management, and strategic planning
- If selected for an interview, be prepared to discuss your alignment with Xplor's core values and work style, and provide specific examples of your experience and achievements in these areas
- Follow up with the Hiring Manager, Mr. Pineapple Express, within one week of submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
