📌 Core Information
🔹 Job Title: Manager of Marketing Solutions
🔹 Company: Xplor
🔹 Location: Chicago, Illinois, United States
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: 2025-04-30
🔹 Experience Level: 5-10 years
🔹 Remote Status: Fully remote (United States)
🚀 Job Overview
Key aspects of this role include:
- Leading a team of Marketing Consultants and CRM Programmers
- Driving product adoption and enhancing customer satisfaction
- Managing and scaling a team to achieve quarterly targets
- Fostering a collaborative and high-performance team culture
- Partnering with other managers to reduce churn and improve customer sentiment
ASSUMPTION: This role requires a balance of strategic thinking and tactical execution, with a strong focus on customer success and team management.
📋 Key Responsibilities
✅ Lead a team of Marketing Consultants and CRM Programmers to deliver exceptional consultative services
✅ Build a scalable consultative program to drive product adoption and enhance customer satisfaction
✅ Manage, scale, and grow a team to achieve quarterly targets (customer conversion and retention, product adoption, account health, CSAT, NPS)
✅ Foster a collaborative and high-performance team culture focused on continuous improvement and client success
✅ Further develop the existing Marketing Solutions program, driving business revenue and new customer acquisition
✅ Drive the voice of the customer within the organization, helping to shape product development and improvements based on customer and team feedback
✅ Partner with other Managers of Customer Success and CSMs in Xplor Growth related escalations, reducing churn and improving customer sentiment
✅ Manage competing priorities in an ever-changing environment, displaying expert prioritization
ASSUMPTION: The role involves a mix of strategic planning, team management, and customer-facing responsibilities, with a strong emphasis on driving customer success and product adoption.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Business, or a related field preferred
Experience: At least 7+ years of experience in Customer Success, Strategic Marketing, or Account Management and 4+ years of people management experience
Required Skills:
- Excellent analytical thinking, process development, problem-solving, communication, delegation, and planning skills
- Strong understanding of SaaS metrics, including ARR, churn, CSAT, NDR, and expansion numbers
- Exceptional communication and relationship-building skills, both externally and internally
- Ability to analyze data and translate insights into actionable strategies
- Experience in the fitness and wellness industry strongly preferred
Preferred Skills:
- Experience working with boutique fitness businesses
- Fluency in additional languages
ASSUMPTION: The ideal candidate will have a strong background in customer success, strategic marketing, or account management, with a proven track record of managing teams and driving customer success.
💰 Compensation & Benefits
Salary Range: $100,000 to $120,000 per year
Benefits:
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements
Working Hours: Full-time, with flexible hours and a focus on results
ASSUMPTION: The salary range provided is based on industry standards for similar roles and experience levels. Benefits are competitive and focused on work-life balance and employee well-being.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, with a focus on embedded payments and tools for businesses in fast-growing verticals
Company Size: 1,001-5,000 employees, providing a large and diverse work environment with ample opportunities for growth and collaboration
Founded: 2006, with a history of innovation and expansion in the embedded payments and SaaS industries
Company Description:
- Xplor is the first global platform combining SaaS with embedded payments and tools to help businesses grow and succeed
- Offers software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services, and Personal Services
- Serves over 106,000 customers that processed over $38 billion in payments across 20 markets in 2024
Company Specialties:
- Embedded payments
- SaaS solutions
- Business growth and success
Company Website: https://www.xplortechnologies.com/
ASSUMPTION: Xplor is a well-established and rapidly growing company in the embedded payments and SaaS industries, with a strong focus on helping businesses succeed.
📊 Role Analysis
Career Level: Mid-level to senior management, with opportunities for growth and advancement within the company
Reporting Structure: Reports directly to the VP of Customer Success, with potential for cross-functional collaboration and influence
Work Arrangement: Fully remote, with a focus on results and flexible hours
Growth Opportunities:
- Potential for career advancement within the company
- Opportunities to shape the Marketing Solutions program and drive business growth
- Chance to work with and learn from experienced professionals in the industry
ASSUMPTION: This role offers significant opportunities for professional growth and development, with a focus on driving customer success and business growth.
🌍 Location & Work Environment
Office Type: Fully remote, with no physical office location required
Office Location(s): Chicago, Illinois, United States (remote work allowed)
Geographic Context:
- Chicago is a major city in the United States, with a diverse population and a thriving business environment
- The city offers a range of cultural, recreational, and entertainment options
- Chicago has a humid continental climate, with warm summers and cold, snowy winters
Work Schedule: Full-time, with flexible hours and a focus on results
ASSUMPTION: The fully remote work arrangement provides flexibility and the opportunity to work from anywhere within the United States, with a focus on results and collaboration with the team.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Hiring Manager
- In-depth interview with the Hiring Manager and team members
- Final interview with the VP of Customer Success
Key Assessment Areas:
- Customer success and product adoption strategies
- Team management and leadership skills
- Analytical and problem-solving abilities
- Communication and relationship-building skills
Application Tips:
- Highlight relevant experience and achievements in customer success, strategic marketing, or account management
- Tailor your resume and cover letter to emphasize your fit for the role and the company's mission
- Prepare examples of your ability to drive customer success and product adoption
- Research the company and its products to demonstrate your enthusiasm and understanding
ATS Keywords: Marketing Solutions, Customer Success, Strategic Marketing, Account Management, Team Management, Product Adoption, Customer Satisfaction, SaaS Metrics, Fitness Industry, Boutique Fitness
ASSUMPTION: The application process is designed to assess the candidate's fit for the role and the company's culture, with a focus on customer success and team management skills.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Marketing automation tools (e.g., Marketo, Pardot)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: The role requires proficiency in CRM software, marketing automation tools, data analysis and visualization tools, and project management tools to drive customer success and product adoption.
👔 Cultural Fit Considerations
Company Values:
- Make life simple
- Build for people
- Move with purpose
- Create lasting communities
Work Style:
- Collaborative and team-oriented
- Focused on results and continuous improvement
- Adaptable and comfortable with change
Self-Assessment Questions:
- Do you have a proven track record of driving customer success and product adoption?
- Are you comfortable managing and growing a team in a fast-paced, ever-changing environment?
- Do you thrive in a collaborative, results-driven work environment?
ASSUMPTION: Xplor values candidates who align with their core values and work style, with a strong focus on driving customer success and product adoption.
⚠️ Potential Challenges
- Managing a team remotely, with a focus on results and collaboration
- Driving customer success and product adoption in a fast-paced, ever-changing environment
- Balancing strategic thinking and tactical execution in a dynamic role
- Adapting to a fully remote work arrangement, with limited in-person interaction
ASSUMPTION: The role presents unique challenges that require strong leadership, adaptability, and a focus on driving customer success and product adoption.
📈 Similar Roles Comparison
- Manager of Marketing Solutions vs. Director of Marketing: The Manager role focuses more on team management and customer success, while the Director role emphasizes strategic marketing and business growth
- Industry-specific context: The fitness and wellbeing vertical presents unique challenges and opportunities for driving customer success and product adoption
- Career path comparison: The Manager of Marketing Solutions role offers a clear path to advancement within the company, with opportunities to shape the program and drive business growth
ASSUMPTION: The Manager of Marketing Solutions role is unique in its focus on customer success and team management, with clear opportunities for growth and advancement within the company.
📝 Sample Projects
- Developing and implementing a customer success program to drive product adoption and enhance customer satisfaction
- Conducting customer interviews and surveys to gather feedback and inform product development and improvements
- Managing and growing a team of Marketing Consultants and CRM Programmers to achieve quarterly targets
ASSUMPTION: The role involves a mix of strategic planning, team management, and customer-facing responsibilities, with a strong emphasis on driving customer success and product adoption.
❓ Key Questions to Ask During Interview
- What are the biggest challenges facing the Marketing Solutions team currently, and how can this role address them?
- How does the team collaborate and communicate in a fully remote work environment?
- What opportunities are there for growth and advancement within the company for this role?
- How does the company support work-life balance and employee well-being?
- What are the key priorities for this role in the first 90 days?
ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and the company, and provides valuable information to help you make an informed decision.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link: https://jobs.smartrecruiters.com/Xplor/744000056789181-manager-of-marketing-solutions
- Tailor your resume and cover letter to emphasize your fit for the role and the company's mission
- Prepare examples of your ability to drive customer success and product adoption
- Research the company and its products to demonstrate your enthusiasm and understanding
- Follow up with the Hiring Manager one week after submitting your application, expressing your interest in the role and any questions you may have
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
