📌 Core Information
🔹 Job Title: Manager, Outside Account Management
🔹 Company: DoorDash
🔹 Location: Austin, TX / Dallas, TX / Houston, TX
🔹 Job Type: On-site
🔹 Category: Software Development
🔹 Date Posted: April 15, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site with regional travel (1-3x per quarter)
🚀 Job Overview
Key aspects of this role include:
- Leading and developing a team of Strategic Partner Managers to grow merchant relationships
- Collaborating with cross-functional teams to enhance the merchant experience and achieve market revenue goals
- Implementing a "winning with the merchant" operations strategy
- Producing new investment opportunities by acting as the local liaison for new products
- Analyzing data to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs
ASSUMPTION: This role requires a balance of leadership, strategic planning, and data-driven decision making to achieve regional goals and grow the merchant side of the DoorDash marketplace business.
📋 Key Responsibilities
✅ Lead and manage a team of Strategic Partner Managers to grow merchant relationships with key local accounts across the region
✅ Work across various teams (Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales) to improve the merchant experience and achieve market revenue goals
✅ Develop and implement a winning operations strategy for merchants
✅ Produce new investment opportunities by acting as the local liaison for new products (e.g., Drive, DoorDash For Business)
✅ Build models to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs and experiments
✅ Forecast and evaluate OKR achievement for the book of business
✅ Use data and customer feedback to guide decisions on everything from commissary kitchens to in-store marketing to launching new products
ASSUMPTION: This role involves a mix of strategic planning, team leadership, and data analysis to drive merchant growth and improve the merchant experience.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 5+ years of experience in consulting, strategy, business development, sales, operations, technology, analytics, or related fields
Required Skills:
- Proven leadership and team development skills
- Strategic planning and execution
- Account management and client-facing experience
- Data analysis and interpretation
- Cross-functional collaboration
- Market strategy and product rollout
- Customer feedback integration
- Operational strategy development
- Revenue growth and merchant engagement strategies
- Experimentation and continuous improvement
Preferred Skills:
- Experience in the restaurant industry, small and medium business sales, or high-growth, early tech startup environments
- Fluency in Spanish (or other relevant languages)
ASSUMPTION: Candidates should have a strong background in leadership, strategic planning, and data analysis, with a focus on driving merchant growth and improving the merchant experience.
💰 Compensation & Benefits
Salary Range: $120,000 - $160,000 per year (based on industry standards for a Manager role in the Software Development field with 5-10 years of experience in Texas)
Benefits:
- Premium Healthcare
- Wellness Expense Reimbursement
- Paid Parental Leave
Working Hours: Full-time, with regional travel (1-3x per quarter)
ASSUMPTION: The salary range is estimated based on industry standards for a Manager role in the Software Development field with 5-10 years of experience in Texas. Actual compensation may vary based on factors such as skills, experience, and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: DoorDash operates in the Software Development industry, focusing on local logistics, restaurant delivery, on-demand delivery, and eCommerce.
Company Size: DoorDash has 10,001+ employees, providing a large and diverse work environment with ample opportunities for growth and collaboration.
Founded: DoorDash was founded in 2013 and has since grown to become a leading on-demand delivery platform.
Company Description:
- DoorDash empowers local economies by connecting merchants to customers through its on-demand delivery platform
- The company focuses on providing a seamless and convenient experience for both merchants and customers
- DoorDash is committed to supporting its team members' happiness, health, and overall well-being through comprehensive benefits and perks
Company Specialties:
- Local Logistics
- Restaurant Delivery
- On-Demand Delivery
- eCommerce
Company Website: careersatdoordash.com
ASSUMPTION: DoorDash's focus on empowering local economies and providing a seamless customer experience drives its team members to move quickly, learn, and reiterate to support merchants, Dashers, and the communities they serve.
📊 Role Analysis
Career Level: This role is at the Manager level, requiring a balance of leadership, strategic planning, and data-driven decision making to achieve regional goals.
Reporting Structure: The Manager, Outside Account Management reports to the Senior Manager on the regional team within the Outside Account Management organization.
Work Arrangement: This role is on-site with regional travel (1-3x per quarter).
Growth Opportunities:
- Potential to grow within the Outside Account Management organization or explore other opportunities within DoorDash
- Chance to develop leadership and strategic planning skills through managing a team and collaborating with cross-functional teams
- Opportunity to gain experience in various aspects of the business, from merchant operations to product rollouts
ASSUMPTION: This role offers growth opportunities through team leadership, cross-functional collaboration, and exposure to various aspects of the business.
🌍 Location & Work Environment
Office Type: DoorDash has multiple office locations in Texas, with the option for regional travel (1-3x per quarter).
Office Location(s): Austin, TX / Dallas, TX / Houston, TX
Geographic Context:
- Texas is a large and diverse state with a thriving tech industry and a strong presence of DoorDash's merchant partners
- Austin, Dallas, and Houston offer vibrant cultures, diverse communities, and a range of recreational activities
- Each city has its unique characteristics, providing opportunities for regional team members to build relationships with local merchants
Work Schedule: Full-time, with regional travel (1-3x per quarter)
ASSUMPTION: The regional travel requirement allows team members to build strong relationships with local merchants and gain a deeper understanding of the regional market.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the recruitment team
- On-site or virtual interview with the hiring manager and/or team members
- Final interview with the senior manager or another stakeholder
Key Assessment Areas:
- Leadership and team development skills
- Strategic planning and execution
- Data analysis and interpretation
- Cross-functional collaboration
- Market strategy and product rollout
- Customer feedback integration
- Operational strategy development
- Revenue growth and merchant engagement strategies
- Experimentation and continuous improvement
Application Tips:
- Tailor your resume and cover letter to highlight your leadership, strategic planning, and data analysis skills
- Provide specific examples of your experience in account management, client-facing roles, and driving merchant growth
- Demonstrate your understanding of DoorDash's mission and commitment to empowering local economies
ATS Keywords: Leadership, Strategic Planning, Account Management, Business Development, Data Analysis, Merchant Engagement, Revenue Growth, Merchant Acquisition, Merchant Retention, Product Rollout, Customer Feedback, Operational Strategy, Experimentation
ASSUMPTION: DoorDash's interview process focuses on assessing candidates' leadership, strategic planning, and data analysis skills, as well as their ability to collaborate with cross-functional teams and drive merchant growth.
🛠️ Tools & Technologies
- Data analysis and visualization tools (e.g., Excel, Google Analytics, Tableau)
- Project management tools (e.g., Asana, Trello, Jira)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams, Google Workspace)
ASSUMPTION: This role requires proficiency in data analysis and visualization tools, as well as project management and communication tools to collaborate effectively with cross-functional teams.
👔 Cultural Fit Considerations
Company Values:
- Empower local economies
- Move quickly and always learn and reiterate
- Display empathy for our range of users—from Dashers to Merchants to Customers
Work Style:
- Fast-paced and dynamic environment
- Collaborative and cross-functional teamwork
- Focus on driving merchant growth and improving the merchant experience
Self-Assessment Questions:
- How have you demonstrated leadership and team development skills in previous roles?
- Can you provide an example of a time when you used data to drive strategic planning and decision making?
- How have you collaborated with cross-functional teams to achieve shared goals?
ASSUMPTION: DoorDash values team members who are adaptable, collaborative, and committed to driving merchant growth and improving the merchant experience.
⚠️ Potential Challenges
- Managing a team of Strategic Partner Managers with varying levels of experience and expertise
- Balancing regional travel requirements with personal and professional commitments
- Adapting to a fast-paced and dynamic work environment
- Developing and implementing effective merchant engagement and retention strategies
ASSUMPTION: This role presents challenges related to team management, work-life balance, adaptability, and strategic planning, which require strong leadership and problem-solving skills.
📈 Similar Roles Comparison
- Compared to other Manager roles, this position places a greater emphasis on data-driven decision making and regional travel
- Within DoorDash, this role offers unique opportunities for growth and exposure to various aspects of the business
- Career paths for this role may include progression within the Outside Account Management organization or exploration of other opportunities within DoorDash
ASSUMPTION: This role offers unique growth opportunities and exposure to various aspects of the business, with potential career paths within DoorDash.
📝 Sample Projects
- Developing and implementing a winning operations strategy for a specific merchant segment
- Analyzing data to evaluate the economic and strategic costs and benefits of a new product rollout
- Collaborating with cross-functional teams to improve the merchant experience and achieve market revenue goals
ASSUMPTION: These sample projects illustrate the strategic planning, data analysis, and cross-functional collaboration required for this role.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall strategy of the Outside Account Management organization and DoorDash?
- What are the key priorities for the first 30, 60, and 90 days in this role?
- How does DoorDash support the professional development and growth of its team members?
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does DoorDash foster a culture of collaboration and cross-functional teamwork?
ASSUMPTION: These interview questions help candidates understand the strategic context, priorities, and cultural aspects of the role and organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through careersatdoordash.com
- Tailor your resume and cover letter to highlight your leadership, strategic planning, and data analysis skills, as well as your experience in account management, client-facing roles, and driving merchant growth
- Prepare for the interview by researching DoorDash's mission, values, and commitment to empowering local economies
- Follow up with the hiring manager or recruitment team within one week of your interview to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
