Manager, Partnerships

📌 Core Information

🔹 Job Title: Manager, Partnerships

🔹 Company: Plusgrade

🔹 Location: Toronto, Ontario, Canada

🔹 Job Type: Full-Time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: 2025-07-08

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Driving financial and relationship goals for partnerships
• Collaborating with cross-functional teams to execute marketing campaigns and product launches
• Proactively managing a pipeline of new product opportunities
• Analyzing data and providing insights to inform future planning

ASSUMPTION: This role requires a balance of strategic thinking, strong communication skills, and the ability to manage multiple high-priority tasks in a fast-paced environment.

📋 Key Responsibilities

✅ Establish annual financial targets and design plans to exceed them with partners

✅ Assist in the execution of marketing campaigns across all products

✅ Work closely with internal teams to evolve partner strategic plans

✅ Proactively manage a pipeline of new product opportunities

✅ Coordinate and lead status calls with key partners to review milestones, projects, and opportunities

✅ Prepare partner reports and presentations summarizing historical performance and informing future planning

✅ Collaborate with Marketing and other departments to influence, enhance, and communicate product launches, marketing campaigns, and new partner opportunities

✅ Some limited travel may be required

ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong project management skills to ensure alignment with business objectives.

🎯 Required Qualifications

Education: Post-Secondary degree or applicable work experience

Experience: Minimum 3 years of account management experience

Required Skills:

• Excellent communication (written and oral) and presentation skills
• Proven ability to cross-sell and up-sell new opportunities
• Strong project management, group collaboration, attention-to-detail, organizational skills, and ability to be self-reliant and driven to achieve goals
• Excellent analytical skills required to analyze data and provide insights
• Strong computer skills including MS Office Suite (particularly Excel and PowerPoint)

Preferred Skills:

• Loyalty experience

ASSUMPTION: While loyalty experience is preferred, candidates with relevant experience in e-commerce or advertising may also be considered.

💰 Compensation & Benefits

Salary Range: CAD 80,000 - 120,000 per year (based on industry standards for similar roles in Toronto)

Benefits:

• RRSP/401(k) Matching
• Comprehensive Health Plans
• Unlimited Vacation/PTO
• Travel Experience Credit
• Annual Wellness Credit
• Team Events and Monthly Lunches
• Home Office/Commuter Credit
• Work From Anywhere Program

Working Hours: 40 hours per week, with some flexibility for remote work

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Toronto. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Plusgrade operates in the IT Services and IT Consulting industry, focusing on revenue upgrade platforms for the airline industry.

Company Size: Plusgrade has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Plusgrade was founded in 2009 and has since grown to become an ancillary revenue powerhouse, generating billions of dollars in new revenue opportunities for its partners.

Company Description:

• Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions
• Over 250 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences
• Plusgrade was founded in Montreal and has offices around the world, including Toronto

Company Specialties:

• Revenue upgrade platform for the airline industry
• Merchandising
• Ancillary Revenue
• Upsell
• Ancillary Revenue Powerhouse

Company Website: http://www.plusgrade.com

ASSUMPTION: Plusgrade's focus on the travel industry and its global presence provide unique opportunities for partnerships and growth.

📊 Role Analysis

Career Level: This role is at the management level, offering opportunities for strategic decision-making and team leadership.

Reporting Structure: The Manager, Partnerships reports to the Senior Manager, Partnerships and works closely with cross-functional teams, including Marketing, Business Development, Relationship Management, Product, and IT Development.

Work Arrangement: This role is remote-friendly, with some limited travel required for partner meetings and events.

Growth Opportunities:

• Progression to senior management or leadership roles within the Partnerships team
• Expansion into new markets or product areas within the travel industry
• Development of expertise in ancillary revenue strategies and cross-selling opportunities

ASSUMPTION: Plusgrade's growth and expansion provide ample opportunities for career advancement and skill development within the company.

🌍 Location & Work Environment

Office Type: Plusgrade's Toronto office is located in the downtown core, offering a modern and collaborative work environment.

Office Location(s): 111 Richmond St W, Suite 700, Toronto, Ontario M5H 2G4, Canada

Geographic Context:

• Toronto is a multicultural city with a thriving tech industry and numerous opportunities for professional growth
• The city offers a high quality of life, with excellent dining, entertainment, and cultural attractions
• Toronto is home to a diverse and vibrant business community, with numerous networking opportunities

Work Schedule: The work schedule is primarily Monday to Friday, with some flexibility for remote work and occasional travel.

ASSUMPTION: Toronto's vibrant business ecosystem and diverse talent pool provide an ideal environment for partnership development and growth.

💼 Interview & Application Insights

Typical Process:

• Recruiter Phone Interview
• Hiring Manager Interview
• Take-home Assessment or remote coding exercise (if applicable)
• Team Interview

Key Assessment Areas:

• Communication and presentation skills
• Analytical and problem-solving abilities
• Project management and organizational skills
• Understanding of the travel industry and ancillary revenue strategies

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience in account management, cross-selling, and up-selling
• Demonstrate your understanding of the travel industry and ancillary revenue strategies in your application materials
• Prepare for interview questions that assess your communication, analytical, and problem-solving skills, as well as your understanding of the role and company

ATS Keywords: Account Management, Cross-Selling, Up-Selling, Partnership Development, Ancillary Revenue, Travel Industry, Project Management, Data Analysis

ASSUMPTION: Plusgrade's interview process is designed to evaluate candidates' skills and cultural fit, with a focus on communication, analytical, and problem-solving abilities.

🛠️ Tools & Technologies

• MS Office Suite (Excel, PowerPoint)
• CRM software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)
• Data analysis tools (e.g., Excel, Google Analytics)

ASSUMPTION: The specific tools and technologies used may vary depending on the internal systems and processes at Plusgrade.

👔 Cultural Fit Considerations

Company Values:

• Ambitious
• Innovative
• Collaborative

Work Style:

• Fast-paced and dynamic
• Cross-functional collaboration
• Data-driven decision-making

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment?
• Are you comfortable working with cross-functional teams to achieve common goals?
• Do you have strong analytical skills and the ability to make data-driven decisions?

ASSUMPTION: Plusgrade's company culture values ambition, innovation, and collaboration, with a focus on data-driven decision-making and cross-functional collaboration.

⚠️ Potential Challenges

• Managing multiple high-priority tasks in a fast-paced environment
• Balancing strategic thinking with day-to-day account management responsibilities
• Adapting to the unique needs and priorities of various partners
• Occasional travel requirements

ASSUMPTION: The Manager, Partnerships role presents both strategic and tactical challenges, requiring strong project management, communication, and analytical skills to succeed.

📈 Similar Roles Comparison

• Compared to other partnership management roles, this position places a greater emphasis on data analysis and strategic planning
• Within the travel industry, this role is unique in its focus on ancillary revenue strategies and upselling opportunities
• Career progression in this role may involve expanding into new markets or product areas, rather than moving up the management chain

ASSUMPTION: This role offers unique opportunities for growth and development within the travel industry, with a focus on ancillary revenue strategies and partnership management.

📝 Sample Projects

• Developing and executing a marketing campaign to drive ancillary revenue for a major airline partner
• Analyzing data to identify new upselling opportunities for a cruise line partner
• Collaborating with internal teams to launch a new revenue upgrade platform for the airline industry

ASSUMPTION: The specific projects undertaken in this role will vary depending on the needs and priorities of Plusgrade's partners, as well as the company's overall business strategy.

❓ Key Questions to Ask During Interview

• Can you describe the typical partnership lifecycle and how this role fits into that process?
• How does Plusgrade support the growth and development of its partnership management team?
• What are the most challenging aspects of this role, and how has the current incumbent addressed them?
• How does Plusgrade measure the success of its partnership management efforts, and how is that information used to inform future strategy?
• What opportunities exist for career growth and development within the Partnerships team and Plusgrade more broadly?

ASSUMPTION: Asking thoughtful, informed questions during the interview process demonstrates your interest in the role and your understanding of the company and its business.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience in account management, cross-selling, and up-selling
• Prepare for interview questions that assess your communication, analytical, and problem-solving skills, as well as your understanding of the role and company
• Follow up with the Plusgrade Talent Team one week after submitting your application to confirm receipt and inquire about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.