📌 Core Information
🔹 Job Title: Manager Partnerships - Emirati Segment (UAE NATIONAL)
🔹 Company: Emirates NBD
🔹 Location: Dubai, United Arab Emirates
🔹 Job Type: Full time
🔹 Category: Banking
🔹 Date Posted: 2025-05-06
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving growth and engagement across the Tistahal app and its broader ecosystem
- Ensuring the app is fully functional, relevant, and continuously evolving to meet customer needs
- End-to-end ownership of Tistahal’s performance, measured by app downloads, user registrations, partnerships onboarded, and innovative go-to-market strategies
- Collaborating with internal and external stakeholders to ensure smooth launch of new partnerships
- Monitoring and evaluating the success of partnerships, adjusting as needed
ASSUMPTION: This role requires a strategic mindset, strong analytical skills, and the ability to build and maintain effective partnerships.
📋 Key Responsibilities
✅ Monitor and manage Rewards app registration, activation, redemption, and campaign creation in a timely manner
✅ Increase user engagement on the Rewards app through comprehensive marketing strategy
✅ Conduct periodic trainings for sales division to refresh advantages of Rewards App for customers
✅ Ensure all customers' complaints are addressed and resolved in a timely manner for rewards app
✅ Analyze current segment offering in conjunction with competition to identify new partnership opportunities
✅ Propose strategic partners to enhance segment offering
✅ Build the business case proposal to onboard a new strategic partner
✅ Act as the primary point of contact for partners, promoting positive and productive relationship
✅ Develop external materials such as merchant’s proposals, presentation, marketing plan
✅ Coordinate with external and internal stakeholders to ensure smooth launch of new partnerships
✅ Monitor and evaluate the success of partnerships, adjusting as needed
✅ Manage day-to-day data extraction, reports, and analysis in liaison with CIE
✅ Create calendar of annual events to identify sponsorship and collaboration opportunities
ASSUMPTION: This role involves a mix of strategic planning, operational management, and stakeholder communication.
🎯 Required Qualifications
Education: University Degree in Business or Finance. MBA degree is preferable.
Experience: Preferred 1-2 years of strategy and innovation experience, around 1-3 years of retail banking experience
Required Skills:
- Strong analytics background with deep understanding of retail banking segments and cross-sell planning
- Command on Excel
- Deep understanding and ability to implement marketing strategy with high impact
- Strong communication skills, both verbal and written
Preferred Skills:
- Good understanding of the dynamics of a Consumer Banking business
- Good written, verbal, communication, negotiation, and presentation skills
- Collaborative team player with strong stakeholder management skills, who can think creatively and strategically while building cross-functional and cross-divisional relationships
- Knowledge of marketing strategy/campaign planning
ASSUMPTION: This role requires a strong analytical background and excellent communication skills to succeed.
💰 Compensation & Benefits
Salary Range: AED 250,000 - 350,000 per annum (Estimated based on industry standards for the role, experience level, and location)
Benefits:
- Competitive salary package
- Market-leading incentives
- Strong emphasis on work-life balance
- Generous annual leave entitlement
- Private healthcare
- World-class Learning & Development platform and career development
- Preferential banking facilities for employees
Working Hours: Full-time, typically 40 hours per week
ASSUMPTION: The salary range is estimated based on industry standards for a similar role in Dubai. Actual salary may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Banking
Company Size: 10,001+ employees
Founded: 1967
Company Description:
- Emirates NBD is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region
- Serves over 20 million customers across 13 countries
- Offers a range of banking products and services, including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets, and treasury
Company Specialties:
- Corporate banking solutions
- Retail banking solutions
- Islamic banking solutions
- Investment
Company Website: http://www.emiratesnbd.com
ASSUMPTION: Emirates NBD is a large, established bank with a diverse range of products and services, offering opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-level management
Reporting Structure: Reports directly to the Head of Priority & Personal Banking
Work Arrangement: On-site, full-time
Growth Opportunities:
- Potential to move into senior management roles within the bank
- Opportunities to work on high-impact projects and initiatives
- Access to learning and development programs to enhance skills and knowledge
ASSUMPTION: This role offers opportunities for career growth and development within the bank.
🌍 Location & Work Environment
Office Type: Modern, professional office environment
Office Location(s): Baniyas Road, Opp Dubai Creek Tower, Deira, Dubai, United Arab Emirates
Geographic Context:
- Dubai is a major global city and a hub for the Middle East, North Africa, and South Asia regions
- Offers a vibrant, multicultural environment with numerous amenities and attractions
- Has a hot desert climate with mild winters and very hot summers
Work Schedule: Standard office hours, with flexibility for remote work as needed
ASSUMPTION: The work environment is professional and dynamic, with opportunities for collaboration and growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Face-to-face interview with the hiring manager
- Final interview with senior leadership
Key Assessment Areas:
- Analytical skills and problem-solving abilities
- Communication and interpersonal skills
- Strategic thinking and planning
- Cultural fit and alignment with company values
Application Tips:
- Highlight relevant experience and skills in your resume, focusing on analytics, marketing, and stakeholder management
- Prepare for behavioral and situational interview questions, focusing on your problem-solving abilities and strategic thinking
- Research the company and the role to demonstrate your understanding and enthusiasm
ATS Keywords: Tistahal, Rewards app, partnerships, strategic alliances, marketing strategy, customer engagement, data analysis, stakeholder management
ASSUMPTION: The interview process is thorough and competitive, focusing on assessing the candidate's analytical skills, strategic thinking, and cultural fit.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Data analysis tools (e.g., SQL, Tableau)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: The role requires proficiency in Microsoft Office Suite and data analysis tools, with the opportunity to learn and use other tools as needed.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Collaborative
- Innovative
- Responsible
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Focused on results and continuous improvement
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic environment?
- Are you a strong communicator with excellent interpersonal skills?
- Do you have a proven track record of driving results through strategic planning and execution?
ASSUMPTION: Emirates NBD values candidates who are customer-focused, collaborative, and results-driven, with a strong work ethic and a commitment to continuous learning and improvement.
⚠️ Potential Challenges
- Managing multiple stakeholders and competing priorities
- Working in a fast-paced, dynamic environment with tight deadlines
- Dealing with complex data sets and analysis
- Navigating a large, matrixed organization
ASSUMPTION: This role presents unique challenges that require strong organizational skills, adaptability, and the ability to manage multiple priorities effectively.
📈 Similar Roles Comparison
- Compared to other partnership management roles, this role has a stronger focus on data analysis and strategic planning
- Unlike other roles in the banking sector, this role requires a deep understanding of the rewards app and its ecosystem
- Career progression in this role may follow a path similar to other management roles within the bank
ASSUMPTION: This role is unique in its focus on the rewards app and its ecosystem, requiring a specific set of skills and knowledge.
📝 Sample Projects
- Developing a comprehensive marketing strategy to increase user engagement on the Rewards app
- Analyzing customer data to identify new partnership opportunities and enhance segment offerings
- Managing the launch of a new strategic partnership, including coordination with internal and external stakeholders
ASSUMPTION: These sample projects demonstrate the strategic, analytical, and operational aspects of the role, highlighting the need for a well-rounded skill set.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the broader strategy for the Priority & Personal Banking division?
- What opportunities are there for professional development and growth within the bank?
- How does the company support work-life balance for its employees?
- What is the company's approach to innovation and digital transformation?
ASSUMPTION: These questions demonstrate a candidate's interest in the role, the company, and its culture, while also providing valuable insights into the position and the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Emirates NBD Careers portal
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral and situational interview questions, focusing on your problem-solving abilities and strategic thinking
- Research the company and the role to demonstrate your understanding and enthusiasm
- Follow up with the hiring manager one week after your interview to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
