Manager, Product Content

📌 Core Information

🔹 Job Title: Manager, Product Content

🔹 Company: ServiceNow

🔹 Location: Hyderabad, Telangana, India

🔹 Job Type: Full-time

🔹 Category: Software Development

🔹 Date Posted: June 4, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Leading and managing a team of information developers to create and maintain high-quality product documentation.
• Collaborating with cross-functional teams to understand product features and ensure accurate documentation.
• Implementing AI integration strategies to improve documentation processes and workflows.
• Managing resources effectively across scrum teams and adjusting for unexpected projects.
• Providing feedback and mentoring to team members to help them grow and improve.

ASSUMPTION: This role requires a balance of technical expertise, leadership skills, and the ability to adapt to a fast-paced, dynamic environment. Experience in AI integration and SAAS documentation is highly desirable.

📋 Key Responsibilities

✅ Work closely with Information Development leadership team to plan resource allocation and adjust for unexpected projects.

✅ Collaborate with other content-producing teams to share knowledge and avoid duplicating efforts.

✅ Conduct regular check-ins with development team managers to gather feedback and ensure deliverables are on track.

✅ Meet one-on-one with direct reports on a weekly or bi-weekly basis to provide guidance and support.

✅ Conduct quarterly performance conversations with team members to provide feedback and recognize outstanding efforts.

✅ Recruit excellent team members who are not only solid information developers but also strong team players.

✅ Support the team in developing product documentation for current and future releases of the product.

✅ Review content regularly, provide feedback on progress, adherence to standards, and overall completeness.

ASSUMPTION: This role involves a mix of strategic planning, hands-on content creation, and team management. Strong communication, leadership, and problem-solving skills are essential.

🎯 Required Qualifications

Education: BS/BA in Technical Communication, English, Computer Science, or a related field.

Experience: 5+ years of experience writing software documentation for a technical audience, with 3+ years of team management experience.

Required Skills:

• Proven experience in managing teams and driving results.
• Strong background in HTML, XML, and DITA.
• Experience with scripting, APIs, and integrations.
• Knowledge of documenting complex administration systems processes in a SAAS environment.
• Proven ability to relate to different levels of the organization and work effectively with peers.

Preferred Skills:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• High level of creativity, flexibility, and dependability, with the ability to react quickly in a fast-paced environment.
• Knowledge of structured task-based writing.

ASSUMPTION: While the required qualifications focus on technical skills and experience, the preferred qualifications highlight the importance of adaptability, creativity, and AI integration knowledge for success in this role.

💰 Compensation & Benefits

Salary Range: INR 25-35 lakhs per annum (AI-estimated based on role, experience level, and location)

Benefits:

• Competitive health, dental, and vision insurance
• Retirement savings plan with company match
• Generous time off and flexible work arrangements
• Employee stock purchase plan
• Tuition reimbursement and professional development opportunities

Working Hours: Full-time (40 hours per week), with flexible work arrangements available

ASSUMPTION: The salary range is estimated based on industry standards for similar roles in Hyderabad. Benefits are inferred from typical benefits packages offered by large enterprises in the tech industry.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development

Company Size: 10,001+ employees (Enterprise)

Founded: 2004

Company Description:

• ServiceNow is a global leader in cloud-based software for digital workflows, helping organizations find smarter, faster, and better ways to work.
• The company's AI-powered platform connects people, systems, and processes to automate workflows and improve productivity.
• ServiceNow serves over 8,100 customers worldwide, including 85% of the Fortune 500.

Company Specialties:

• Service Management
• Enterprise Cloud
• Custom App Development
• Platform
• ITSM
• Security Operations
• Customer Service Management
• ITOM
• GRC
• HR Service Delivery
• and digitize workflows

Company Website: http://www.servicenow.com

ASSUMPTION: ServiceNow is a large, established company with a strong focus on innovation and digital transformation. This role offers opportunities to work on cutting-edge technology and collaborate with a diverse, global team.

📊 Role Analysis

Career Level: Mid-level to senior management

Reporting Structure: This role reports directly to the Information Development leadership team and manages a team of information developers.

Work Arrangement: Remote OK, with flexible work arrangements available

Growth Opportunities:

• Potential to advance to senior management or director-level positions within the Information Development organization.
• Opportunities to gain experience in AI integration and other emerging technologies.
• Chance to work on high-impact projects and contribute to the company's overall success.

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to develop leadership skills, gain experience in AI integration, and make a meaningful impact on the company's success.

🌍 Location & Work Environment

Office Type: Hybrid (remote and on-site work available)

Office Location(s): Hyderabad, Telangana, India

Geographic Context:

• Hyderabad is the capital city of Telangana, located in southern India.
• The city is known for its historical sites, cultural attractions, and thriving tech industry.
• Hyderabad offers a mix of traditional and modern amenities, with a lower cost of living compared to other major Indian cities.

Work Schedule: Full-time (40 hours per week), with flexible work arrangements available

ASSUMPTION: Hyderabad offers a unique blend of history, culture, and modern amenities, making it an attractive location for professionals seeking a balance between work and personal life.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• Technical assessment or case study
• Final round interview with the Information Development leadership team

Key Assessment Areas:

• Technical skills and experience in software documentation and team management
• Problem-solving and critical thinking abilities
• Leadership and communication skills
• Cultural fit and alignment with ServiceNow's values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare for behavioral and situational interview questions that focus on your leadership, communication, and problem-solving skills.
• Research ServiceNow's products, services, and company culture to demonstrate your enthusiasm and understanding of the organization.

ATS Keywords: AI integration, software documentation, team management, SAAS documentation, HTML, XML, DITA, scripting, APIs, integrations

ASSUMPTION: The interview process for this role is likely to be competitive and thorough, focusing on both technical skills and cultural fit. Preparation and research are key to success.

🛠️ Tools & Technologies

• AI integration tools (e.g., IBM Watson, Microsoft Azure AI, Google Cloud AI)
• Documentation authoring tools (e.g., MadCap Flare, Adobe FrameMaker,oxygen XML Editor)
• Version control systems (e.g., Git, SVN)
• Project management tools (e.g., JIRA, Asana, Trello)

ASSUMPTION: Familiarity with AI integration tools, documentation authoring tools, version control systems, and project management tools is essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Customer Obsessed
• Growth Mindset
• Integrity
• Performance Driven
• One Team

Work Style:

• Collaborative and team-oriented
• Fast-paced and dynamic
• Focused on continuous improvement and innovation

Self-Assessment Questions:

• Do you thrive in a fast-paced, collaborative environment?
• Are you passionate about driving results and helping others succeed?
• Do you embrace a growth mindset and continuously seek to improve your skills and knowledge?

ASSUMPTION: ServiceNow values a customer-obsessed, performance-driven culture that fosters collaboration, innovation, and continuous improvement. Candidates who align with these values and work styles are likely to be successful in this role.

⚠️ Potential Challenges

• Managing a team in a fast-paced, dynamic environment with shifting priorities
• Balancing strategic planning and hands-on content creation responsibilities
• Keeping up with the latest AI integration trends and technologies
• Adapting to a global, matrixed organization with multiple stakeholders

ASSUMPTION: This role presents unique challenges and opportunities for growth, requiring strong leadership, adaptability, and a customer-focused mindset.

📈 Similar Roles Comparison

• Unlike other management roles, this position requires a strong technical background in software documentation and AI integration.
• ServiceNow's focus on AI-powered workflows sets it apart from other software development companies.
• This role offers significant growth potential, with opportunities to advance to senior management or director-level positions within the Information Development organization.

ASSUMPTION: While this role shares similarities with other management positions, its focus on AI integration and software documentation sets it apart and offers unique growth opportunities.

📝 Sample Projects

• Leading a team to document a new AI-powered feature for an upcoming product release
• Implementing AI integration strategies to improve documentation processes and workflows
• Collaborating with cross-functional teams to ensure accurate and up-to-date product documentation

ASSUMPTION: These sample projects illustrate the mix of strategic planning, hands-on content creation, and team management responsibilities required for success in this role.

❓ Key Questions to Ask During Interview

• Can you describe the team I will be managing and the dynamics between team members?
• How does this role fit into the overall Information Development organization, and what are the key priorities for the first 90 days?
• What are the most significant challenges facing the team currently, and how can this role help address them?
• How does ServiceNow support the professional development and growth of its employees?
• What is the company's long-term vision for AI integration, and how does this role contribute to that strategy?

ASSUMPTION: These questions demonstrate your interest in the role, team, and company, while also gathering valuable information to help you make an informed decision.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare for behavioral and situational interview questions that focus on your leadership, communication, and problem-solving skills.
• Research ServiceNow's products, services, and company culture to demonstrate your enthusiasm and understanding of the organization.
• Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.