📌 Core Information
🔹 Job Title: Manager, Product Content Quality
🔹 Company: Klook
🔹 Location: Kuala Lumpur, Malaysia
🔹 Job Type: Full-Time
🔹 Category: Management, Operations
🔹 Date Posted: July 18, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading a team to ensure high-quality product content across global markets
- Collaborating with internal stakeholders to deliver efficient operations
- Optimizing workflows and driving improvements in team efficiency
- Acting as a thought partner in shaping long-term strategies to enhance the customer journey
ASSUMPTION: This role requires a balance of leadership, operational, and strategic skills to drive product content quality at scale.
📋 Key Responsibilities
✅ Lead a small team to ensure the quality and user experience of Klook’s key product content across global markets
✅ Manage and support team members in their day-to-day work, providing guidance and coaching
✅ Collaborate with internal stakeholders to deliver efficient and effective operations for key products
✅ Oversee and participate in operational tasks such as backend configuration, content updates, quality checks, and issue resolution
✅ Support and contribute to initiatives that improve product information, UX, and content quality at scale
✅ Use data-driven decision-making to plan, implement, monitor, and improve team processes and outcomes
✅ Drive improvements in team efficiency, knowledge sharing, and best practices to build a high-performing, collaborative team
✅ Act as a thought partner to the team lead in shaping long-term strategies to reduce purchase friction and improve the customer journey
✅ Handle ad-hoc tasks and projects as assigned
ASSUMPTION: This role involves a mix of team management, operational tasks, and strategic planning to ensure high-quality product content.
🎯 Required Qualifications
Education: Bachelor’s degree or equivalent
Experience: 5+ years of experience in e-commerce, travel, operations, content quality, or user experience-related roles
Required Skills:
- Proven leadership and team management skills
- Customer-focused mindset
- Excellent collaboration and communication skills
- Strong problem-solving and logical thinking skills
- Attention to detail and proactive attitude
- Confident, self-driven, and adaptable to a fast-changing environment
- Fluency in spoken and written English; Chinese is a plus
- Comfort working with multicultural teams and global stakeholders
Preferred Skills:
- Experience in the travel or e-commerce industry
- Familiarity with content management systems
- Knowledge of data analysis tools
ASSUMPTION: Given the role's focus on leadership, team management, and customer experience, relevant experience and skills in these areas are crucial.
💰 Compensation & Benefits
Salary Range: The salary range for this role is approximately RM 150,000 - RM 250,000 per year (USD 35,000 - USD 59,000), based on industry standards for a manager role in Kuala Lumpur with 5-10 years of experience.
Benefits:
- Competitive benefits package
- Opportunities for professional growth and development
- Dynamic and multicultural work environment
Working Hours: Full-time position with standard office hours (Monday - Friday, 9:00 AM - 6:00 PM), with flexibility for occasional remote work or adjusted hours as needed.
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Klook is a leading travel and experiences platform, specializing in curating joyful experiences for users around the world.
Company Size: Klook has 1,001-5,000 employees globally, providing a mid-sized company environment with ample opportunities for growth and collaboration.
Founded: Klook was founded in 2014, with a mission to inspire and enable more moments of joy through travel and experiences.
Company Description:
- Klook is Asia’s leading travel and experiences platform, offering a wide range of activities, tours, and local services across 2,700 destinations worldwide.
- The company aims to bring the world closer together through experiences, connecting users with unique and joyful moments at home and around the world.
- Klook's platform is available in 12 languages, catering to a diverse global user base.
Company Specialties:
- e-commerce
- travel tech
- local experiences
- technology
- experiences
- marketing
- business development
- software engineering
Company Website: http://www.klook.com
ASSUMPTION: Klook's focus on user experience and joyful moments aligns with the core values of this role, making it an ideal fit for candidates passionate about travel and customer-centric experiences.
📊 Role Analysis
Career Level: This role is a mid-level management position, offering opportunities for growth and development within the company.
Reporting Structure: The Manager, Product Content Quality will report directly to the Team Lead and oversee a small team of content quality specialists.
Work Arrangement: This role is primarily on-site, with occasional flexibility for remote work or adjusted hours as needed.
Growth Opportunities:
- Potential career progression into senior management or leadership roles within the company
- Opportunities to work on high-impact projects and initiatives that drive business growth
- Chance to develop and refine leadership, team management, and strategic planning skills
ASSUMPTION: This role offers strong growth potential for candidates looking to advance their careers in a dynamic and fast-growing industry.
🌍 Location & Work Environment
Office Type: Klook's Kuala Lumpur office is a modern, collaborative workspace designed to foster creativity and productivity.
Office Location(s): Mercu 2, KL Eco City, Kuala Lumpur, 59200, Malaysia
Geographic Context:
- Kuala Lumpur is a vibrant, multicultural city with a thriving business ecosystem
- The city offers a mix of modern amenities and traditional cultural experiences
- KL Eco City is a bustling commercial hub with easy access to public transportation, shopping, and dining options
Work Schedule: Standard office hours are Monday - Friday, 9:00 AM - 6:00 PM, with flexibility for occasional remote work or adjusted hours as needed.
ASSUMPTION: Klook's Kuala Lumpur office provides a dynamic and engaging work environment, with ample opportunities for collaboration and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the Talent Acquisition Team
- In-depth interviews with the hiring manager and team members
- Final round with the Team Lead or other senior stakeholders
Key Assessment Areas:
- Leadership and team management skills
- Problem-solving and analytical skills
- Customer focus and user experience mindset
- Communication and collaboration skills
- Adaptability and resilience in a fast-changing environment
Application Tips:
- Highlight relevant leadership, team management, and operational experience in your resume
- Tailor your cover letter to demonstrate your passion for travel and customer-centric experiences
- Prepare examples of your problem-solving skills and ability to drive improvements in team efficiency
- Research Klook's mission and values to show your alignment with the company culture
ATS Keywords: leadership, team management, content quality, user experience, operational excellence, stakeholder collaboration, data-driven decision-making, process improvement, customer focus
ASSUMPTION: Klook's interview process is designed to assess candidates' leadership, problem-solving, and cultural fit, with a focus on finding the best fit for both the candidate and the team.
🛠️ Tools & Technologies
- Content management systems (e.g., WordPress, Adobe Experience Manager)
- Data analysis tools (e.g., Google Analytics, Tableau)
- Project management tools (e.g., Asana, Trello)
- Collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: Familiarity with relevant content management, data analysis, and collaboration tools is beneficial for this role, but not strictly required.
👔 Cultural Fit Considerations
Company Values:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Adaptable and resilient
- Customer-focused and user-centric
Self-Assessment Questions:
- Do you share Klook's commitment to putting customers first and pushing boundaries in your work?
- Are you comfortable working in a dynamic, fast-changing environment and adapting to new challenges?
- Do you thrive in a collaborative, team-oriented work environment and enjoy supporting the growth and development of your team members?
ASSUMPTION: Klook's company values and work style emphasize collaboration, customer focus, and continuous improvement, making it an ideal fit for candidates who share these priorities.
⚠️ Potential Challenges
- Managing a small team with varying levels of experience and skillsets
- Balancing operational tasks with strategic planning and long-term initiatives
- Adapting to a fast-changing environment and evolving business priorities
- Working with global stakeholders across different time zones and cultures
ASSUMPTION: These challenges are inherent to the role and require a strong, adaptable leader who can balance operational excellence with strategic planning and team management.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on product content quality and user experience, rather than pure operational or strategic responsibilities
- Industry-specific context: The travel and experiences industry is dynamic and fast-growing, with a strong emphasis on user experience and customer-centric design
- Career path comparison: This role offers opportunities for growth into senior management or leadership positions within the company
ASSUMPTION: This role is unique in its blend of leadership, operational, and strategic responsibilities, making it an attractive fit for candidates seeking a well-rounded management experience.
📝 Sample Projects
- Implementing a new content management system to streamline workflows and improve content quality
- Conducting a comprehensive review of product information and UX to identify and address gaps and areas for improvement
- Developing and delivering training sessions to upskill team members on best practices for content quality and user experience
ASSUMPTION: These sample projects illustrate the role's focus on driving improvements in team efficiency, knowledge sharing, and best practices to build a high-performing, collaborative team.
❓ Key Questions to Ask During Interview
- Can you describe the team's current structure and how this role fits into the broader organizational strategy?
- How does the company support the professional growth and development of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the company measure the success of this role, and what key performance indicators (KPIs) will I be expected to track?
- What are the biggest challenges facing the team currently, and how can this role help address them?
ASSUMPTION: These interview questions are designed to assess the role's fit with your career goals, leadership style, and strategic priorities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Klook Careers portal
- Tailor your resume to highlight your relevant leadership, team management, and operational experience
- Write a compelling cover letter that demonstrates your passion for travel and customer-centric experiences
- Prepare examples of your problem-solving skills and ability to drive improvements in team efficiency
- Follow up with the Klook Talent Acquisition Team one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
