Manager, Public Relations

📌 Core Information

🔹 Job Title: Manager, Public Relations

🔹 Company: Delivery Hero

🔹 Location: Bangsar South, Malaysia

🔹 Job Type: Full-time

🔹 Category: Marketing & Communications

🔹 Date Posted: July 10, 2025

🔹 Experience Level: 6-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Developing and implementing public relations strategies to enhance brand reputation
• Building and maintaining strong relationships with key media outlets and influencers
• Leading proactive storytelling campaigns to secure positive media placements
• Managing crisis communications and developing response plans
• Collaborating with internal stakeholders to identify compelling stories and align communications metrics with business goals

ASSUMPTION: This role requires a strategic mindset, excellent communication skills, and the ability to thrive in a dynamic environment. The ideal candidate will have a strong network of journalists and a proven track record in media coverage.

📋 Key Responsibilities

✅ Develop and implement public relations strategies to uphold positive brand reputation across all stakeholder groups

✅ Build and maintain relationships with key tier 1 media (broadcast, tech, lifestyle, and trade) to ensure a consistent narrative is being communicated externally

✅ Lead proactive storytelling, media pitches, and policy comms campaigns to secure positive media placements focusing on foodpanda Malaysia’s mission

✅ Manage crisis communication and develop response plans for potential issues

✅ Collaborate closely with internal stakeholders to identify compelling stories and align communications metrics with business goals

✅ Oversee and manage agencies to ensure alignment with business goals. Monitor and measure the effectiveness of communication strategies, adjusting as needed

ASSUMPTION: This role requires a high level of autonomy and the ability to work effectively with various internal and external stakeholders.

🎯 Required Qualifications

Education: Bachelor's degree in Communications, Marketing, Journalism, or a related field

Experience: At least 6-8 years of demonstrated experience in leading PR and communications work, engaging a wide range of external stakeholders

Required Skills:

• Strong network of journalists focused on lifestyle and business space, with a keen understanding of various media channels and news cycles
• Proven success in achieving coverage across different media segments
• Ability to exercise strong judgment, possess good problem-solving and crisis management skills, and ability to collaborate with functional teams in a dynamic environment
• Demonstrated experience providing counsel to and collaborating closely with senior management and business functions to achieve the effective implementation of PR campaigns, driving brand awareness and reputation management
• Concise and clear communicator with written and oral communication skills in English; additional languages are a plus

Preferred Skills:

• Agency experience

ASSUMPTION: Candidates with experience in the food or technology industries may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: Based on industry standards for a Manager, Public Relations role in Malaysia, the estimated salary range is MYR 150,000 - 250,000 per year. This range is inclusive of a base salary and may include performance-based bonuses.

Benefits:

• Competitive benefits package
• Opportunities for professional growth and development
• Dynamic and inclusive work environment

Working Hours: Full-time position with standard office hours, Monday to Friday. Occasional work on weekends may be required to manage crises or special events.

ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's experience, qualifications, and the company's performance.

📌 Applicant Insights

🔍 Company Context

Industry: Delivery Hero operates in the technology and internet industry, focusing on online food ordering and delivery services. The company is a leading global player in the food tech sector, with a presence in over 70 countries worldwide.

Company Size: Delivery Hero is a large organization with over 10,000 employees globally. This size offers ample opportunities for career growth and exposure to diverse teams and projects.

Founded: Delivery Hero was founded in 2011 and has since grown to become one of Europe's largest tech platforms, enabling ambitious talent to deliver solutions that create impact within its ecosystem.

Company Description:

• Delivery Hero is the world’s leading local delivery platform, with a mission to deliver an amazing experience, fast, easy, and to your door.
• The company operates in over 70+ countries worldwide, powered by tech but driven by people.
• Delivery Hero enables ambitious talent to deliver solutions that create impact within its ecosystem.

Company Specialties:

• Online food ordering
• eCommerce
• Technology
• Online food delivery
• Marketing
• Apps
• Food tech
• Machine Learning
• Delivery and logistics

Company Website: http://www.deliveryhero.com

ASSUMPTION: Delivery Hero's global presence and diverse team offer unique opportunities for learning and growth in this role.

📊 Role Analysis

Career Level: This role is a mid-level management position, reporting directly to the Head of Public Relations or a similar senior role.

Reporting Structure: The Manager, Public Relations will oversee junior PR and communications team members, as well as external agencies.

Work Arrangement: This is an on-site role based in Bangsar South, Malaysia. Occasional remote work may be considered for exceptional candidates.

Growth Opportunities:

• Progression to a senior PR role within the organization
• Expansion into regional or global PR management positions
• Transition into other marketing or communications leadership roles within Delivery Hero

ASSUMPTION: Successful candidates in this role will have the opportunity to grow within the organization and take on more senior responsibilities over time.

🌍 Location & Work Environment

Office Type: Delivery Hero's office in Bangsar South is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): Bangsar South, Malaysia

Geographic Context:

• Bangsar South is a bustling commercial hub in Kuala Lumpur, offering easy access to public transportation, shopping, dining, and entertainment options.
• The area is known for its vibrant atmosphere and multicultural environment, providing a diverse and dynamic work environment.
• Malaysia is a multicultural country with a tropical climate, offering a unique blend of Asian and Western influences.

Work Schedule: Standard office hours, Monday to Friday, with occasional work on weekends to manage crises or special events.

ASSUMPTION: The work environment at Delivery Hero is fast-paced, dynamic, and collaborative, with a strong focus on teamwork and innovation.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the HR team
• In-depth interviews with the hiring manager and other stakeholders
• Final interview with the Head of Public Relations or a similar senior role

Key Assessment Areas:

• Communication skills and ability to articulate a clear and compelling narrative
• Understanding of the media landscape and ability to develop effective PR strategies
• Problem-solving skills and ability to manage crises effectively
• Cultural fit and alignment with Delivery Hero's values and mission

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of successful PR campaigns you've led or contributed to in the past
• Research Delivery Hero's mission, values, and recent news to demonstrate your understanding of the company and its goals

ATS Keywords: Public Relations, Stakeholder Engagement, Media Relations, Crisis Management, Storytelling, Communication Strategy, Brand Management, Collaboration, Problem Solving, Judgment, Media Pitches, Campaign Management, Metrics Analysis, Agency Management, Written Communication, Oral Communication

ASSUMPTION: Delivery Hero's application process is designed to assess candidates' skills, experience, and cultural fit, with a focus on finding the best match for the role and the organization.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• CRM software (e.g., Salesforce, HubSpot)
• PR and media monitoring tools (e.g., Muck Rack, Agility PR Solutions)
• Social media management platforms (e.g., Hootsuite, Buffer)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the organization's preferences and the candidate's experience.

👔 Cultural Fit Considerations

Company Values:

• We build, we deliver, we lead.
• We move fast, take action, and adapt.
• No matter where you’re from or what you believe in, we build, we deliver, we lead.

Work Style:

• Dynamic and fast-paced environment
• Collaborative and inclusive team culture
• Focus on innovation, creativity, and continuous learning

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment, and can you adapt quickly to changes?
• Are you a strong communicator with excellent written and oral skills in English?
• Do you have a proven track record in developing and implementing effective PR strategies?

ASSUMPTION: Successful candidates in this role will demonstrate a strong cultural fit with Delivery Hero's values and work style, as well as a passion for the company's mission.

⚠️ Potential Challenges

• Managing multiple stakeholders with varying expectations and priorities
• Adapting to a fast-paced, dynamic work environment with tight deadlines
• Developing and implementing effective PR strategies in a competitive market
• Managing crises and potential reputational risks

ASSUMPTION: The challenges in this role can be overcome through strong communication, collaboration, and strategic thinking, as well as a deep understanding of the media landscape and Delivery Hero's business.

📈 Similar Roles Comparison

• Compared to other PR Manager roles, this position offers the opportunity to work for a global leader in the food tech industry, with a strong focus on innovation and growth.
• In the Malaysian market, this role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
• Career progression in this role may include advancement to senior PR roles within the organization or transition to other marketing or communications leadership positions.

ASSUMPTION: This role offers unique opportunities for learning, growth, and career advancement within the dynamic and innovative food tech industry.

📝 Sample Projects

• Developing and executing a successful media relations campaign to launch a new food delivery service in Malaysia
• Managing a crisis communication plan in response to a food safety incident, ensuring minimal impact on the company's reputation
• Collaborating with internal stakeholders to identify and communicate compelling stories about Delivery Hero's mission, values, and impact on local communities

ASSUMPTION: The specific projects and responsibilities in this role may vary depending on the organization's priorities, market conditions, and the candidate's experience and skills.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role fit into the organization's overall communications strategy, and what are the key objectives for the next 12-24 months?
• What is the team structure and dynamic, and how does this role collaborate with other departments and stakeholders?
• What are the most significant challenges facing the company's public relations efforts in the current market, and how can this role address them?
• What opportunities are there for professional growth and development within the organization, and how does this role contribute to those opportunities?

ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates your interest in the role and your commitment to understanding the organization's goals and priorities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of successful PR campaigns you've led or contributed to in the past
• Research Delivery Hero's mission, values, and recent news to demonstrate your understanding of the company and its goals
• Follow up with the hiring manager one week after your interview to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.