📌 Core Information
🔹 Job Title: Manager, Rider Experience - Rider Partnerships
🔹 Company: Delivery Hero
🔹 Location: Taguig, Metro Manila, Philippines
🔹 Job Type: Full-time
🔹 Category: Operations
🔹 Date Posted: July 21, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Establishing and maintaining strategic partnerships with external brands to enhance rider experience
- Negotiating contracts and collaborating with marketing teams to drive rider engagement and retention
- Analyzing partnership performance and rider feedback to optimize initiatives
- Identifying sponsorship opportunities for rider-related events to enhance brand visibility
- Working closely with cross-functional teams to ensure seamless integration of partnership initiatives
ASSUMPTION: This role involves a high level of external stakeholder management and requires strong negotiation skills. It also demands a strategic mindset to identify and capitalize on partnership opportunities.
📋 Key Responsibilities
✅ Identify, negotiate, and establish partnerships with external brands and organizations to provide exclusive benefits and incentives for riders
✅ Cultivate and maintain strong relationships with partner companies, ensuring alignment with our brand values and objectives
✅ Lead contract negotiations with partners, ensuring terms are favorable and mutually beneficial for both parties
✅ Collaborate with marketing teams to develop and execute promotional campaigns that leverage partnerships to drive rider engagement and retention
✅ Analyze partnership performance and rider feedback to assess the effectiveness of initiatives and identify areas for improvement
✅ Identify sponsorship opportunities for rider-related events and coordinate sponsorship agreements to enhance brand visibility and engagement
✅ Work closely with cross-functional teams including Operations, Marketing, Legal, and Finance to ensure seamless integration of partnership initiatives
ASSUMPTION: This role requires a high degree of autonomy and the ability to manage multiple projects simultaneously. Strong organizational skills and attention to detail are crucial for success.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: Proven experience (2-5 years) in partnership management, business development, or related fields, preferably in the transportation or delivery industry
Required Skills:
- Strong negotiation skills with a track record of successfully closing partnership deals that drive business growth
- Exceptional relationship-building skills with the ability to foster trust and collaboration with external partners
- Proficiency in data analysis to evaluate partnership performance and derive actionable insights
- Excellent communication skills, both written and verbal, with the ability to articulate value propositions and influence key stakeholders
- Ability to think strategically and creatively to identify partnership opportunities that align with company objectives
- Collaborative mindset with the ability to work effectively in cross-functional teams and adapt to a fast-paced environment
Preferred Skills:
- Fluency in local languages (e.g., Filipino)
- Experience working with riders or delivery personnel
ASSUMPTION: While not explicitly stated, proficiency in local languages may be beneficial for effective communication with riders and local partners.
💰 Compensation & Benefits
Salary Range: PHP 600,000 - 900,000 per year (Based on industry standards for similar roles in Metro Manila)
Benefits:
- Free food
- Health and dental insurance
- Learning and development opportunities
- Responsibility from day one in a fast-growing and global company
- Regular company and team events
Working Hours: Full-time (40 hours per week, with flexibility for occasional overtime)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Metro Manila. Actual compensation may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Food and grocery delivery, technology, and internet
Company Size: 10,001+ employees (Global), with a significant presence in the Philippines
Founded: 2010 (as a subsidiary of Rocket Internet), with a history of rapid growth and expansion
Company Description:
- foodpanda is part of the Delivery Hero Group, a world-leading local delivery platform
- Operates in over 70 countries worldwide, including the Philippines
- Mission: To deliver an amazing experience, fast, easy, and to your door
Company Specialties:
- Online food ordering and delivery
- eCommerce and technology
- Marketing and branding
- Machine learning and data analytics
Company Website: www.deliveryhero.com
ASSUMPTION: As a large, global company, Delivery Hero offers numerous opportunities for career growth and development. However, applicants should be prepared for a fast-paced, dynamic work environment.
📊 Role Analysis
Career Level: Mid-level management, with potential for growth into senior roles
Reporting Structure: Reports directly to the Senior Manager of Rider Operations
Work Arrangement: On-site, with potential for occasional remote work or hybrid arrangements
Growth Opportunities:
- Potential to expand the role's scope and responsibilities based on performance
- Opportunities to work on cross-functional projects and gain exposure to different aspects of the business
- Possibility to transition into other roles within the company, such as marketing or operations management
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a tangible impact on the company's success.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space
Office Location(s): Taguig, Metro Manila
Geographic Context:
- Taguig is a bustling city in the heart of Metro Manila, with a vibrant business and tech industry
- Home to numerous multinational corporations and startups
- Offers easy access to public transportation, shopping, dining, and entertainment options
Work Schedule: Standard office hours (Monday-Friday, 9:00 AM - 6:00 PM), with flexibility for occasional overtime
ASSUMPTION: The work environment is likely to be fast-paced, dynamic, and collaborative, with a strong emphasis on teamwork and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager and relevant team members
- Final interview with the senior manager or director
Key Assessment Areas:
- Problem-solving skills and strategic thinking
- Negotiation and communication skills
- Cultural fit and alignment with company values
- Understanding of the food delivery industry and rider experience
Application Tips:
- Highlight relevant experience in partnership management, business development, or related fields
- Demonstrate a strong track record of successful partnership negotiations and collaborations
- Tailor your resume and cover letter to emphasize skills and experiences relevant to this role
- Prepare examples of successful partnerships or projects that showcase your abilities
ATS Keywords: Partnership management, business development, negotiation, rider experience, external stakeholders, cross-functional teams, data analysis, strategic thinking
ASSUMPTION: The interview process is likely to be comprehensive and competitive, with a strong focus on assessing the candidate's skills and cultural fit.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Drive, Google Docs)
- CRM software (e.g., Salesforce, HubSpot)
- Data analysis tools (e.g., Excel, Google Analytics)
ASSUMPTION: While not explicitly stated, proficiency in these tools and technologies is likely to be beneficial for success in this role.
👔 Cultural Fit Considerations
Company Values:
- We build, we deliver, we lead.
- We are data-driven and customer-obsessed.
- We are one global team.
Work Style:
- Collaborative and team-oriented
- Fast-paced and dynamic
- Data-driven and analytical
Self-Assessment Questions:
- Do you thrive in a fast-paced, collaborative environment?
- Are you comfortable working with external stakeholders and negotiating partnerships?
- Do you have a strong track record of driving business growth through strategic initiatives?
ASSUMPTION: Applicants should assess their fit with the company's values and work style to ensure a successful and fulfilling experience.
⚠️ Potential Challenges
- Managing a high volume of partnerships and maintaining strong relationships with external stakeholders
- Adapting to a fast-paced, dynamic work environment with shifting priorities
- Balancing the needs and expectations of riders, partners, and internal teams
- Navigating the unique cultural and business landscape of the Philippines
ASSUMPTION: These challenges require strong organizational skills, adaptability, and a proactive approach to problem-solving.
📈 Similar Roles Comparison
- Unlike traditional business development roles, this position focuses specifically on enhancing rider experience through strategic partnerships
- Compared to other partnership management roles, this one requires a strong understanding of the food delivery industry and rider experience
- Career progression may involve transitioning into other management or operational roles within the company
ASSUMPTION: Applicants should consider how this role differs from similar positions and how it aligns with their career goals and interests.
📝 Sample Projects
- Negotiating a partnership with a major restaurant chain to offer exclusive discounts to riders
- Collaborating with a local event organizer to sponsor a rider-focused event and enhance brand visibility
- Analyzing rider feedback and partnership performance data to identify trends and optimize initiatives
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and the importance of data-driven decision-making in this role.
❓ Key Questions to Ask During Interview
- Can you describe the current partnership landscape and how this role will contribute to its growth and development?
- How does this role collaborate with other departments, such as marketing and operations, to ensure seamless integration of partnership initiatives?
- What are the most significant challenges facing the rider experience in the Philippines, and how can this role address them?
- How does this role support the company's mission to deliver an amazing experience, fast, easy, and to your door?
- What opportunities are there for professional growth and development within this role and the company?
ASSUMPTION: These questions demonstrate a strong interest in the role and a proactive approach to understanding its responsibilities and context.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills, such as partnership management, negotiation, and data analysis
- Prepare examples of successful partnerships or projects that demonstrate your abilities
- Follow up with the hiring manager or HR representative one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
