Manager, Strategic Account Development - Platform

📌 Core Information 🔹 Job Title: Manager, Strategic Account Development - Platform 🔹 Company: DoorDash USA 🔹 Location: Multiple locations across the US (Seattle, WA; Los Angeles, CA; Boston, MA; etc.) 🔹 Job Type: Full-time, Remote 🔹 Category: Sales & Business Development 🔹 Date Posted: May 14, 2025 🚀 Job Overview Key aspects of this role include: 1. Team Leadership: Hire, develop, and manage a team of front-line sales reps to drive sales performance and achieve SMB platform volume goals. 2. Sales Strategy: Build and execute pipeline strategies to meet and exceed sales targets. 3. Customer Obsession: Regularly meet with prospects to understand their needs and tailor solutions to meet those needs. 4. Inclusive Leadership: Foster an inclusive and motivating work environment that supports the growth and success of team members. 5. Cross-functional Collaboration: Work closely with the Account Management team to understand and address the first-party growth goals of restaurant customers. ASSUMPTION: This role requires a high level of strategic thinking, strong leadership skills, and a deep understanding of the sales process. The ideal candidate will have experience in a similar role and a proven track record of success in sales leadership. 📋 Key Responsibilities ✅ Lead a team of front-line sales reps to drive sales performance and achieve SMB platform volume goals. ✅ Hire, develop, and manage talent while fostering an inclusive and motivating work environment. ✅ Build and execute pipeline strategies to meet and exceed sales targets. ✅ Regularly meet with prospects to understand their needs and tailor solutions to meet those needs. ✅ Collaborate with the Account Management team to understand and address the first-party growth goals of restaurant customers. ✅ Continuously learn and iterate on sales strategies based on market trends and customer feedback. ASSUMPTION: This role requires a strong focus on performance management, deal strategy, and pipeline reviews. The ideal candidate will have experience in a similar role and a proven track record of success in sales leadership. 🎯 Required Qualifications Education: - Bachelor's degree in Business, Marketing, or a related field (or equivalent experience) Experience: - Minimum of 3 years of sales leadership experience - Proven track record of success in sales leadership roles - Experience in a high-growth, dynamic sales environment Required Skills: - Proven ability to build and execute pipeline strategies - Strong coaching and mentoring skills - Excellent communication and interpersonal skills - Strong analytical and problem-solving skills - Proficiency in CRM software (e.g., Salesforce, HubSpot) - Experience with sales enablement tools (e.g., SalesLoft, Outreach) - Familiarity with the restaurant industry and its unique challenges Preferred Skills: - Experience with DoorDash's platform and products - Familiarity with the SMB market and its specific needs - Bilingual or multilingual skills ASSUMPTION: The ideal candidate will have a strong background in sales leadership, with a proven track record of success in driving sales performance and managing high-performing teams. Experience in the restaurant industry or with DoorDash's platform is a plus. 💰 Compensation & Benefits Salary Range: $151,360 - $222,640 USD per year (varies by location) Benefits: - Comprehensive medical, dental, and vision benefits - 401(k) plan with employer matching - 16 weeks of paid parental leave - Wellness benefits, including wellness expense reimbursement - Commuter benefits match - Paid time off and paid sick leave (80 hours per year for salaried roles; accrued at about 1 hour per 25.97 hours worked for hourly roles) - Family-forming assistance - Mental health program - 11 paid holidays - Disability and basic life insurance Working Hours: Full-time (40 hours per week), remote work arrangement 📌 Applicant Insights 🔍 Company Context Industry: Software Development, focusing on local logistics, restaurant delivery, on-demand delivery, and eCommerce. Company Size: 10,001+ employees Founded: DoorDash was founded in 2013. Company Description: - DoorDash empowers local economies by connecting merchants to consumers through its delivery and pickup platform. - The company operates in over 4,000 cities across the United States, Canada, Australia, and Mexico. - DoorDash is known for its commitment to customer obsession, continuous learning, and iteration. Company Specialties: - Local Logistics - Restaurant Delivery - On-Demand Delivery - eCommerce Company Website: careersatdoordash.com ASSUMPTION: DoorDash's focus on empowering local economies and connecting merchants to consumers makes it an attractive place to work for individuals interested in the logistics and eCommerce industries. 📊 Role Analysis Career Level: Mid-level to senior-level sales management role Reporting Structure: Reports directly to the Senior Manager, Strategic Account Development Work Arrangement: Remote work arrangement with team members across the US region Growth Opportunities: - Potential to advance to senior sales leadership roles as the team and company grow - Opportunities to learn and develop new skills in a fast-paced, dynamic work environment - Exposure to various aspects of the business, including sales strategy, team management, and customer relationships ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to advance within the sales organization and gain valuable experience in a high-growth company. 🌍 Location & Work Environment Office Type: Remote work arrangement with no physical office location Office Location(s): Multiple locations across the US (Seattle, WA; Los Angeles, CA; Boston, MA; etc.) Geographic Context: - The role requires candidates to be based inside the US. - The remote work arrangement allows for flexibility in location, with the ability to work from any of DoorDash's supported US locations. Work Schedule: Full-time (40 hours per week), with flexible hours to accommodate team meetings and customer needs ASSUMPTION: The remote work arrangement and flexible hours allow for a strong work-life balance, making this an attractive option for candidates seeking a flexible work environment. 💼 Interview & Application Insights Typical Process: 1. Online application submission 2. Phone or video screen with the hiring manager 3. In-depth behavioral and situational interviews with the hiring team 4. Final interview with the senior manager or director 5. Background check and offer extension Key Assessment Areas: - Sales leadership skills and experience - Ability to build and execute pipeline strategies - Coaching and mentoring skills - Customer obsession and customer-centric mindset - Problem-solving and analytical skills Application Tips: - Tailor your resume and cover letter to highlight your sales leadership experience and relevant skills. - Prepare for behavioral and situational interview questions by reflecting on your past experiences and accomplishments. - Research DoorDash's company culture and values to demonstrate your fit with the organization. ATS Keywords: Sales leadership, pipeline strategy, team management, customer obsession, performance management, inclusive leadership, talent acquisition, restaurant industry, SMB market, sales enablement tools, CRM software ASSUMPTION: DoorDash's hiring process is designed to assess candidates' sales leadership skills, customer obsession, and problem-solving abilities. Candidates should be prepared to discuss their past experiences and accomplishments in these areas. 🛠️ Tools & Technologies - CRM software (e.g., Salesforce, HubSpot) - Sales enablement tools (e.g., SalesLoft, Outreach) - Project management tools (e.g., Asana, Trello) - Communication and collaboration tools (e.g., Slack, Microsoft Teams) - Data analysis and visualization tools (e.g., Excel, Tableau) ASSUMPTION: DoorDash uses a variety of tools to support its sales and business development efforts. Candidates should be comfortable using CRM software, sales enablement tools, and other relevant technologies. 👔 Cultural Fit Considerations Company Values: - Customer obsession - Continuous learning and iteration - Empowering local economies - Inclusive and diverse teams - Data-driven decision making Work Style: - Collaborative and team-oriented - Fast-paced and dynamic - Results-driven and goal-oriented - Adaptable and open to change - Strong focus on customer-centricity and customer success Self-Assessment Questions: 1. How do you balance the need to meet sales targets with the need to provide exceptional customer service? 2. Can you provide an example of a time when you had to adapt your sales strategy to meet the unique needs of a customer? 3. How do you approach coaching and mentoring team members to help them improve their sales skills and achieve their goals? 4. How do you stay up-to-date with industry trends and market changes, and how do you incorporate that knowledge into your sales strategies? ASSUMPTION: DoorDash values candidates who are customer-obsessed, adaptable, and results-driven. Candidates should be prepared to discuss their alignment with DoorDash's company values and work style. ⚠️ Potential Challenges 1. High-growth environment: DoorDash's fast-paced growth can present challenges in terms of managing change and maintaining a consistent sales strategy. 2. Remote work arrangement: The remote work arrangement can present challenges in terms of communication, collaboration, and team building. 3. SMB market: The SMB market can be challenging due to the unique needs and constraints of small and medium-sized businesses. 4. Customer expectations: DoorDash's focus on customer obsession can lead to high customer expectations, which can be challenging to meet consistently. ASSUMPTION: DoorDash's high-growth environment, remote work arrangement, and focus on the SMB market present unique challenges that candidates should be prepared to address. 📈 Similar Roles Comparison 1. Sales Manager, SMB: This role focuses on driving sales performance and managing a team of front-line sales reps, similar to the Manager, Strategic Account Development role. However, the Sales Manager, SMB role is typically focused on a specific geographic region or market segment, while the Manager, Strategic Account Development role has a broader scope and is responsible for driving sales performance across multiple markets. 2. Account Executive: The Account Executive role is similar to the Manager, Strategic Account Development role in terms of focusing on driving sales performance and building customer relationships. However, the Account Executive role is typically focused on a specific set of key accounts, while the Manager, Strategic Account Development role is responsible for driving sales performance across a broader range of customers. 3. Sales Director: The Sales Director role is similar to the Manager, Strategic Account Development role in terms of requiring strong sales leadership skills and a focus on driving sales performance. However, the Sales Director role is typically responsible for leading a larger sales organization and developing sales strategies at a higher level than the Manager, Strategic Account Development role. ASSUMPTION: The Manager, Strategic Account Development role is similar to other sales leadership roles in terms of requiring strong sales leadership skills and a focus on driving sales performance. However, the specific focus and scope of the role make it unique within the sales organization. 📝 Sample Projects 1. Pipeline Strategy Development: Develop and execute a pipeline strategy to meet and exceed sales targets for a specific market segment or geographic region. 2. Customer Segmentation Analysis: Analyze customer data to identify trends and patterns, and use that information to segment customers and tailor sales strategies to meet their unique needs. 3. Sales Team Training: Develop and deliver training programs to help team members improve their sales skills and achieve their goals. ASSUMPTION: These sample projects are designed to give candidates an idea of the types of initiatives they might work on in the Manager, Strategic Account Development role. The specific projects and initiatives will vary depending on the organization's needs and priorities. ❓ Key Questions to Ask During Interview 1. Role-specific questions: * How does this role fit into the broader sales organization, and how does it contribute to the company's overall goals? * What are the biggest challenges facing the sales team, and how can this role help address them? * How does the company support the professional development and growth of its sales team members? 2. Team-specific questions: * How does the hiring manager approach coaching and mentoring team members? * What is the team's dynamic, and how does the hiring manager foster a positive and inclusive work environment? * How does the team collaborate and communicate, especially in a remote work arrangement? 3. Company-specific questions: * How does the company's focus on customer obsession translate into its sales strategies and tactics? * How does the company support its sales team's efforts to stay up-to-date with industry trends and market changes? * How does the company's commitment to empowering local economies influence its sales strategies and customer relationships? ASSUMPTION: These key questions are designed to help candidates better understand the role, the team, and the company, and to demonstrate their interest in and fit for the position. 📝 Next Steps for Applicants To apply for this position: 1. Submit your application through this link: https://job-boards.greenhouse.io/doordashusa/jobs/6831393 2. Tailor your resume and cover letter to highlight your sales leadership experience and relevant skills. 3. Prepare for behavioral and situational interview questions by reflecting on your past experiences and accomplishments. 4. Research DoorDash's company culture and values to demonstrate your fit with the organization. 5. Follow up with the hiring manager one week after submitting your application to express your interest in the role and confirm receipt of your application. ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.