Manager, Technical Account Management APJ

📌 Core Information

🔹 Job Title: Manager, Technical Account Management APJ

🔹 Company: Okta

🔹 Location: Sydney, Australia

🔹 Job Type: Full-Time

🔹 Category: Information Technology

🔹 Date Posted: 2025-04-23

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Leadership and management of a team of Technical Account Managers (TAMs) across the Asia-Pacific region
• Driving operational excellence and customer satisfaction through strategic guidance and technical enablement
• Collaboration with cross-functional teams to ensure customer success and retention
• Proactive identification and mitigation of churn risks, as well as revenue growth opportunities
• Process improvement and best practice implementation to enhance service delivery and efficiency

ASSUMPTION: This role requires a strong leader with experience in technical account management or similar roles, as well as expertise in cybersecurity or SaaS solutions. The ideal candidate will have a proven track record in driving customer success and retention, as well as experience in managing and developing high-performing teams.

📋 Key Responsibilities

✅ Mentor, coach, manage, and develop a team of highly skilled Technical Account Managers, fostering a culture of collaboration, accountability, and continuous improvement

✅ Set clear performance goals and provide ongoing feedback and development opportunities to ensure team success

✅ Partner with leaders across TAM, Customer Success, Sales, and Product to implement customer-first thinking within the team

✅ Collaborate with TAMs to strengthen customer relationships, address complex issues, and ensure customers receive proactive support tailored to their needs

✅ Ensure that individual contributors create high-quality, customer-facing materials, which may include Technical Success and Solution documentation, Identity Maturity Plans, Business Reviews, and Best Practices

✅ Proactively identify potential churn or attrition risks in client accounts and develop strategies to mitigate those risks effectively

✅ Work closely with the assigned accounts to proactively find revenue growth opportunities and seamlessly pass the opportunity to sales/presales

✅ Identify and implement best practices and process improvements to enhance service delivery, efficiency, and customer satisfaction

ASSUMPTION: The responsibilities of this role require a balance of strategic thinking, leadership, and hands-on technical expertise. The ideal candidate will be able to manage multiple priorities, navigate complex challenges, and make data-driven decisions to drive customer success and retention.

🎯 Required Qualifications

Education: Bachelor's degree or equivalent combination of education and work experience

Experience: 8+ years of relevant experience, with 2+ years of managerial/leadership experience in TAM, Sales Engineering, or technical solutions teams (or similar technical functions); prior individual contributor experience in these roles is a plus

Required Skills:

• Strong leadership and team management skills, with a proven ability to build and lead high-performing teams
• Expertise in Cybersecurity / SaaS solutions; Identity & Access Management is a plus
• Experience driving software adoption, maximizing renewal rates, minimizing churn, and helping go-to-market grow the account base
• Exceptional communication, presentation, and stakeholder management skills
• Ability to navigate complex challenges and manage competing priorities

Preferred Skills:

• Experience working in a remote or hybrid team environment
• Fluency in multiple Asian languages

ASSUMPTION: The required qualifications for this role are essential for success in driving customer satisfaction, retention, and growth. The ideal candidate will have a strong background in technical account management or similar roles, as well as expertise in cybersecurity or SaaS solutions.

💰 Compensation & Benefits

Salary Range: AUD 180,000 - 220,000 per annum (based on industry standards for a Manager, Technical Account Management role in Sydney, Australia)

Benefits:

• Amazing Benefits (including health, dental, and vision insurance, 401k matching, and more)
• Making Social Impact (through Okta for Good initiatives)
• Developing Talent and Fostering Connection + Community at Okta

Working Hours: Full-time position with a standard workweek of 40 hours, with flexibility for remote work

ASSUMPTION: The salary range for this role is based on industry standards for a Manager, Technical Account Management role in Sydney, Australia. The benefits package is competitive and designed to support the well-being and professional growth of Okta employees.

📌 Applicant Insights

🔍 Company Context

Industry: Okta is a leading provider of identity management solutions, operating in the competitive and rapidly evolving software development industry

Company Size: Okta is a mid-sized company with 5,001-10,000 employees, providing ample opportunities for career growth and development

Founded: Okta was founded in 2009 and has since grown to become a publicly traded company, with a strong focus on innovation and customer success

Company Description:

• Okta is The World’s Identity Company, providing secure and flexible access to technology for customers and employees
• Okta's Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world
• Okta's mission is to free everyone to safely use any technology—anywhere, on any device or app

Company Specialties:

• Identity Management
• Access Management
• Single Sign-On
• SaaS
• Cloud
• User Management
• Mobile Security
• Mobility Management
• and IDaaS

Company Website: https://www.okta.com

ASSUMPTION: Okta is a well-established and respected company in the identity management industry, with a strong focus on innovation, customer success, and employee development.

📊 Role Analysis

Career Level: This role is a mid-level management position, offering opportunities for career growth and development within Okta's Technical Account Management team

Reporting Structure: The Manager, Technical Account Management APJ will report directly to the Senior Director, Technical Account Management APJ and will be responsible for managing a team of Technical Account Managers across the Asia-Pacific region

Work Arrangement: This role is offered on a full-time basis, with flexibility for remote work

Growth Opportunities:

• Progression to senior management or director-level positions within Okta's Technical Account Management team
• Expansion of responsibilities to include additional regions or customer segments
• Transition to other leadership or individual contributor roles within Okta, based on the candidate's interests and skills

ASSUMPTION: This role offers significant opportunities for career growth and development within Okta's Technical Account Management team, as well as the broader organization.

🌍 Location & Work Environment

Office Type: Okta's Sydney office is a modern, collaborative workspace designed to foster innovation and productivity

Office Location(s): 80 Pacific Hwy, Sydney, New South Wales 2074, Australia

Geographic Context:

• Sydney is the largest city in Australia, with a diverse and multicultural population
• The city is known for its vibrant culture, beautiful beaches, and ample outdoor recreation opportunities
• Sydney is a major hub for technology and innovation, with a thriving startup ecosystem and established multinational corporations

Work Schedule: Full-time position with a standard workweek of 40 hours, with flexibility for remote work

ASSUMPTION: Okta's Sydney office provides a modern, collaborative work environment that supports the needs of its employees, while the city of Sydney offers a high quality of life and ample opportunities for professional growth and development.

💼 Interview & Application Insights

Typical Process:

• Phone or video screen with a member of the Okta Talent Acquisition team
• Technical assessment or case study presentation to evaluate the candidate's understanding of Okta's products and services
• On-site or virtual interview with the hiring manager and other members of the Technical Account Management team
• Final round interview with the Senior Director, Technical Account Management APJ

Key Assessment Areas:

• Technical expertise in identity management and cybersecurity
• Leadership and team management skills
• Strategic thinking and problem-solving abilities
• Communication and presentation skills
• Cultural fit with Okta's values and work environment

Application Tips:

• Highlight relevant experience and achievements in technical account management or similar roles
• Demonstrate a strong understanding of Okta's products and services, as well as the identity management industry as a whole
• Prepare thoughtful questions to ask the interview panel about the role, team, and company
• Tailor your resume and cover letter to emphasize the skills and experiences most relevant to this role

ATS Keywords: Technical Account Management, Cybersecurity, SaaS, Identity Management, Leadership, Team Management, Customer Success, Strategic Thinking, Problem-Solving, Communication, Presentation

ASSUMPTION: Okta's interview process is designed to evaluate the candidate's technical expertise, leadership skills, and cultural fit with the company's values and work environment. The ideal candidate will have a strong background in technical account management or similar roles, as well as expertise in cybersecurity or SaaS solutions.

🛠️ Tools & Technologies

• Okta's suite of identity management and access management products
• Customer relationship management (CRM) software (e.g., Salesforce, HubSpot)
• Project management and collaboration tools (e.g., Asana, Jira, Microsoft Teams)
• Data visualization and analytics tools (e.g., Tableau, Power BI)

ASSUMPTION: Okta provides its employees with access to the latest tools and technologies to support their work and drive customer success.

👔 Cultural Fit Considerations

Company Values:

• Love our customers
• Empower our people
• Never stop innovating
• Act with integrity
• Maintain transparency

Work Style:

• Collaborative and team-oriented, with a focus on cross-functional collaboration and knowledge sharing
• Agile and adaptable, with a willingness to pivot and iterate based on customer feedback and market trends
• Data-driven and analytical, with a strong focus on continuous improvement and optimization

Self-Assessment Questions:

• How do you demonstrate Okta's values in your daily work?
• How do you approach collaboration and knowledge sharing with team members and stakeholders?
• How do you stay up-to-date with industry trends and best practices in identity management and cybersecurity?

ASSUMPTION: Okta's work environment is collaborative, agile, and data-driven, with a strong focus on customer success and continuous improvement. The ideal candidate will be a strong cultural fit with Okta's values and work style.

⚠️ Potential Challenges

• Managing a remote team across multiple time zones and regions
• Balancing the workload and capacity of the team while ensuring talent development for future demand

• Navigating complex customer relationships and technical challenges
• Keeping up with the rapidly evolving identity management and cybersecurity landscape

ASSUMPTION: The Manager, Technical Account Management APJ role presents unique challenges and opportunities for growth and development. The ideal candidate will be able to navigate these challenges with strategic thinking, leadership, and technical expertise.

📈 Similar Roles Comparison

• Compared to other Technical Account Management roles, this position offers a broader scope of responsibilities and a larger team to manage
• Okta's focus on innovation and customer success sets it apart from other identity management providers, offering unique opportunities for growth and development
• Career paths within Okta's Technical Account Management team may differ from those in other organizations, with opportunities for vertical and horizontal growth

ASSUMPTION: The Manager, Technical Account Management APJ role offers unique opportunities for career growth and development within Okta's Technical Account Management team, as well as the broader organization.

📝 Sample Projects

• Developing and implementing a strategic account plan for a high-value customer, driving revenue growth and customer retention
• Leading a team of TAMs to deliver a large-scale identity management project for a multinational corporation
• Conducting a comprehensive security assessment and risk mitigation strategy for a customer in a highly regulated industry

ASSUMPTION: The Manager, Technical Account Management APJ role offers a wide range of projects and initiatives, allowing the ideal candidate to leverage their technical expertise and leadership skills to drive customer success and retention.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Okta support the professional development and growth of its Technical Account Management team members?
• What are the most challenging aspects of managing a remote team across multiple time zones and regions?
• How does Okta measure the success of its Technical Account Management team and individual contributors?
• What opportunities are there for career growth and development within Okta's Technical Account Management team and the broader organization?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates the candidate's interest in the role and Okta as an employer. The ideal candidate will be proactive in seeking information and insights to inform their decision-making.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for the technical assessment or case study presentation by brushing up on your knowledge of Okta's products and services, as well as industry trends and best practices in identity management and cybersecurity
• Research Okta's company culture and values to ensure a strong cultural fit
• Prepare thoughtful questions to ask the interview panel about the role, team, and company
• Follow up with the Okta Talent Acquisition team after your interview to express your appreciation and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.