Manager, Unified Communications

📌 Core Information

🔹 Job Title: Manager, Unified Communications

🔹 Company: Top Tier Reps LLC

🔹 Location: Boston, MA (Hybrid)

🔹 Job Type: Full-time

🔹 Category: IT & Software

🔹 Date Posted: April 26, 2025

🔹 Experience Level: 7+ years

🔹 Remote Status: Hybrid (NYC, DC, or Boston)

🚀 Job Overview

Key aspects of this role include:

• Leading the strategic development, implementation, and management of global unified communications systems
• Overseeing the administration and optimization of communication platforms like Microsoft Teams, Microsoft 365 email, Microsoft OneDrive, and Cisco Unified Communications Manager (CUCM)
• Managing the migration of legacy systems to modern cloud-based platforms, ensuring minimal disruption and maximum performance
• Providing strong leadership and collaboration skills to support internal stakeholders and team development

ASSUMPTION: This role requires a strategic mindset, technical expertise, and strong leadership skills to drive communication systems' efficiency, security, and reliability across the organization.

📋 Key Responsibilities

✅ Unified Communications Platform Management: Oversee and optimize Microsoft Teams for chat, video conferencing, and telephony. Manage Microsoft 365 email administration and Microsoft OneDrive to ensure security, compliance, and reliability. Lead the management of Cisco Unified Communications Manager during its transition to Microsoft Teams Calling.

✅ Migration Strategy & Execution: Lead the migration of legacy telephony and collaboration solutions to modern cloud environments, particularly transitioning from Cisco CUCM to Microsoft Teams Calling. Manage all phases of migration, ensuring smooth transitions and minimizing disruptions to business operations.

✅ Leadership & Team Development: Lead a team of engineers and administrators, providing mentorship, fostering professional growth, and ensuring performance aligns with organizational goals. Build a high-performing, collaborative team that delivers on strategic objectives.

✅ Strategic Planning & Innovation: Develop and implement the firm's unified communications strategy, ensuring it aligns with the firm's long-term goals. Continuously evaluate emerging technologies to drive improvements in communication tools and platforms.

✅ Performance Monitoring & Security: Monitor system performance and security across all unified communications platforms, maintaining compliance with industry standards and regulations. Proactively address issues to ensure the reliability and security of communication systems.

✅ Stakeholder Collaboration: Work closely with IT leadership and business units to understand the evolving needs of the firm and ensure that communication tools are aligned with organizational requirements. Collaborate to resolve technical issues and optimize user experience.

✅ Training & Support: Oversee training programs to ensure high adoption rates of new communication tools and ensure users are proficient in using the systems. Provide escalation support to helpdesk teams for complex technical issues and ensure efficient resolution.

ASSUMPTION: This role requires a hands-on approach to managing communication platforms, strategic planning, and strong leadership skills to drive team performance and ensure the organization's communication systems run smoothly.

🎯 Required Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications such as Microsoft 365 Certified: Teams Administrator or Cisco CCNP Collaboration are highly preferred.

Experience: Minimum 7 years of IT experience with a focus on unified communications, including substantial hands-on experience managing Microsoft Teams and Microsoft 365. Proven experience leading the migration of telephony and collaboration systems to cloud-based platforms like Microsoft Teams. Strong leadership experience, managing a technical team and driving initiatives forward.

Required Skills:

• Expertise with Microsoft 365 suite, network protocols, and telephony infrastructure
• Experience in platform administration and optimization (e.g., Microsoft Teams, CUCM)
• Strong problem-solving skills and experience with project management methodologies

Preferred Skills:

• Excellent communication and collaboration skills to work effectively with technical and non-technical stakeholders
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment

ASSUMPTION: Candidates should have a strong background in unified communications, proven leadership skills, and experience managing migrations to cloud-based platforms to excel in this role.

💰 Compensation & Benefits

Salary Range: $130k to $190k, plus performance-based bonus. ASSUMPTION: This salary range is competitive for a Manager-level role in the IT & Software industry in the Boston area.

Benefits:

• Comprehensive health insurance (medical, dental, vision)
• 401K with firm contributions
• Generous paid time off (PTO) and sick leave
• Employee assistance programs
• Professional development opportunities and access to training programs
• Collaborative, dynamic, and supportive work environment

Working Hours: Full-time, with flexibility for remote work. ASSUMPTION: This role may require occasional overtime to manage system migrations and ensure smooth operations.

📌 Applicant Insights

🔍 Company Context

Industry: Top Tier Reps LLC is a staffing and recruiting agency specializing in medical sales, medical device sales, and other professional services. They focus on bringing top-tier candidates to drive growth for their clients.

Company Size: 2-10 employees. ASSUMPTION: Working for a smaller company like Top Tier Reps may offer more opportunities for growth and impact, but it may also come with less structure and resources compared to larger organizations.

Founded: The company's founding date is not specified. ASSUMPTION: As a smaller agency, Top Tier Reps may have a more agile and adaptable work environment.

Company Description:

• Top Tier Reps is a top-notch focused Recruiting Agency founded by Sales Leaders with a combined 20 years of experience in business development, pharmaceutical sales, and the medical device industry.
• Their expert recruiters have extensive networks and experience sourcing and interviewing top-tier candidates in various fields, including Supply Chain, Logistics, Information Technology, Sales, HR, Digital Experience, Marketing, Executive Leadership, Engineering, Finance, Accounting, Healthcare, Special Projects, and more!

Company Specialties:

• Staffing
• Recruiting
• Medical Sales
• Medical Sales Representative
• Medical Sales Jobs
• Agency
• Medical Device Sales Jobs
• Pharmaceutical
• Pharmaceutical Sales Representative
• and Sales Representative

Company Website: http://toptierreps.com

ASSUMPTION: As a recruiting agency, Top Tier Reps may have a strong network within the medical sales and IT industries, which could provide valuable connections for candidates.

📊 Role Analysis

Career Level: This role is at the Manager level, requiring strategic thinking, leadership, and technical expertise to drive communication systems' efficiency and reliability.

Reporting Structure: The Manager, Unified Communications will likely report directly to the IT Director or CIO and oversee a team of engineers and administrators. ASSUMPTION: This role may have opportunities for growth, such as managing additional teams or taking on more strategic responsibilities.

Work Arrangement: This is a hybrid role, requiring on-site work in Boston, New York, or Washington, D.C., with flexibility for remote work. ASSUMPTION: This arrangement may offer a good balance between collaboration and flexibility.

Growth Opportunities:

• Expanding the team and taking on more strategic responsibilities
• Gaining experience in managing enterprise-level unified communications environments
• Developing leadership and collaboration skills to support internal stakeholders and team development

ASSUMPTION: As a smaller agency, Top Tier Reps may offer more opportunities for growth and impact, but it may also come with less structure and resources compared to larger organizations.

🌍 Location & Work Environment

Office Type: Top Tier Reps has a hybrid work environment, with offices in Boston, New York, and Washington, D.C. ASSUMPTION: This arrangement may offer a good balance between collaboration and flexibility.

Office Location(s): Boston, New York, and Washington, D.C.

Geographic Context:

• Boston, MA: A major city with a thriving tech industry, offering numerous networking opportunities and a diverse talent pool
• New York, NY: A global financial and tech hub, providing access to cutting-edge technologies and a large talent pool
• Washington, D.C.: A city with a strong focus on government and politics, offering unique networking opportunities and a diverse talent pool

Work Schedule: Full-time, with flexibility for remote work. ASSUMPTION: This role may require occasional overtime to manage system migrations and ensure smooth operations.

ASSUMPTION: Working in a hybrid environment may offer a good balance between collaboration and flexibility, but it may also require strong communication and time management skills to ensure productivity.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with a recruiter
• Technical interview with the hiring manager
• Final interview with the IT Director or CIO

Key Assessment Areas:

• Technical expertise in unified communications and cloud migrations
• Leadership and team management skills
• Strategic thinking and problem-solving abilities
• Communication and collaboration skills

Application Tips:

• Highlight relevant experience and achievements in unified communications and cloud migrations
• Tailor your resume and cover letter to emphasize your leadership, strategic, and technical skills
• Prepare for behavioral and situational interview questions focusing on your leadership, problem-solving, and communication skills
• Research Top Tier Reps and the client firm to demonstrate your interest and understanding of the role and the company

ATS Keywords: Microsoft Teams, Microsoft 365, Cisco CUCM, cloud migration, unified communications, leadership, team management, strategic planning, problem-solving, communication, collaboration

ASSUMPTION: As a recruiting agency, Top Tier Reps may have a streamlined application process and a focus on finding the best fit for both the candidate and the client firm.

🛠️ Tools & Technologies

• Microsoft Teams
• Microsoft 365 (including email, OneDrive, and other productivity tools)
• Cisco Unified Communications Manager (CUCM)
• Project management tools (e.g., Asana, Trello, Jira)
• IT service management tools (e.g., ServiceNow, Jira Service Management)

ASSUMPTION: This role requires expertise in Microsoft Teams, Microsoft 365, and Cisco CUCM, as well as experience with project management and IT service management tools.

👔 Cultural Fit Considerations

Company Values:

• Expertise: Top Tier Reps values the expertise and experience of their recruiters and the candidates they place
• Integrity: The company prioritizes honesty, transparency, and ethical behavior in all aspects of their work
• Collaboration: Top Tier Reps fosters a collaborative work environment, both internally and with their client firms

Work Style:

• Agile and adaptable: As a smaller agency, Top Tier Reps may have a more agile and adaptable work environment
• Collaborative: The company values teamwork and collaboration, both internally and with client firms
• Results-driven: Top Tier Reps focuses on delivering results and driving growth for their client firms

Self-Assessment Questions:

• Do you have a proven track record in managing enterprise-level unified communications environments?
• Are you comfortable working in a hybrid environment, balancing collaboration and flexibility?
• Do you have strong leadership and team management skills, with experience driving initiatives forward?

ASSUMPTION: As a recruiting agency, Top Tier Reps may prioritize cultural fit and values alignment when selecting candidates for their client firms.

⚠️ Potential Challenges

• Managing multiple projects and prioritizing tasks in a fast-paced environment
• Ensuring minimal disruption and maximum performance during cloud migrations
• Balancing the needs of technical and non-technical stakeholders
• Adapting to a hybrid work environment and managing remote teams

ASSUMPTION: This role may present challenges in managing multiple projects, ensuring minimal disruption during migrations, balancing stakeholder needs, and adapting to a hybrid work environment.

📈 Similar Roles Comparison

• This role differs from other unified communications management positions in its focus on managing the migration of legacy systems to modern cloud-based platforms
• As a role within a recruiting agency, it may offer unique networking opportunities and exposure to various industries and job functions
• Career path comparison: This role may serve as a stepping stone to more strategic or senior-level positions within IT or other related fields

ASSUMPTION: This role may offer unique networking opportunities and exposure to various industries and job functions, as well as a potential career path to more strategic or senior-level positions within IT or other related fields.

📝 Sample Projects

• Leading the migration of a large law firm's legacy telephony and collaboration systems to Microsoft Teams Calling, ensuring minimal disruption and maximum performance
• Optimizing Microsoft Teams for a global organization, improving chat, video conferencing, and telephony functionality
• Managing a team of engineers and administrators to ensure the reliability and security of communication systems across multiple offices and time zones

ASSUMPTION: These sample projects highlight the strategic, technical, and leadership aspects of the Manager, Unified Communications role.

❓ Key Questions to Ask During Interview

• Can you describe the client firm's long-term goals for unified communications, and how this role fits into achieving those objectives?
• How does Top Tier Reps support the success of the candidates they place, both in the short and long term?
• What opportunities are there for professional development and growth within this role and the client firm?
• How does the client firm foster a collaborative and inclusive work environment, particularly in a hybrid setting?
• What are the key performance indicators (KPIs) for this role, and how will success be measured?

ASSUMPTION: These interview questions focus on understanding the role's strategic context, Top Tier Reps' support for candidates, professional development opportunities, work environment, and performance metrics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills in unified communications, cloud migrations, leadership, and strategic planning
• Prepare for technical and behavioral interview questions, focusing on your expertise in unified communications, problem-solving abilities, and leadership skills
• Research Top Tier Reps and the client firm to demonstrate your interest and understanding of the role and the company
• Follow up with Top Tier Reps one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.