Manager, Unified Communications

📌 Core Information

🔹 Job Title: Manager, Unified Communications

🔹 Company: Top Tier Reps LLC

🔹 Location: Hybrid (New York, Washington, DC, or Boston)

🔹 Job Type: Full-time

🔹 Category: IT & Software

🔹 Date Posted: April 26, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid

🚀 Job Overview

Key aspects of this role include:

• Strategic development, implementation, and management of global unified communications systems
• Overseeing administration and optimization of platforms like Microsoft Teams and Cisco CUCM
• Leading the migration of legacy systems to modern cloud-based solutions
• Managing a team of engineers and administrators
• Collaborating with IT leadership and business units to understand evolving communication needs

ASSUMPTION: This role requires a high level of technical expertise and leadership skills to manage complex communication systems and teams.

📋 Key Responsibilities

✅ Unified Communications Platform Management: Oversee and optimize Microsoft Teams for chat, video conferencing, and telephony. Manage Microsoft 365 email administration and Microsoft OneDrive to ensure security, compliance, and reliability. Lead the management of Cisco Unified Communications Manager during its transition to Microsoft Teams Calling.

✅ Migration Strategy & Execution: Develop and execute migration strategies for transitioning legacy telephony and collaboration solutions to modern cloud environments, particularly moving from Cisco CUCM to Microsoft Teams Calling.

✅ Leadership & Team Development: Lead a team of engineers and administrators, providing mentorship, fostering professional growth, and ensuring performance aligns with organizational goals.

✅ Strategic Planning & Innovation: Develop and implement the firm’s unified communications strategy, ensuring it aligns with the firm's long-term goals. Continuously evaluate emerging technologies to drive improvements in communication tools and platforms.

✅ Performance Monitoring & Security: Monitor system performance and security across all unified communications platforms, maintaining compliance with industry standards and regulations. Proactively address issues to ensure the reliability and security of communication systems.

✅ Stakeholder Collaboration: Work closely with IT leadership and business units to understand the evolving needs of the firm and ensure that communication tools are aligned with organizational requirements. Collaborate to resolve technical issues and optimize user experience.

✅ Training & Support: Oversee training programs to ensure high adoption rates of new communication tools and ensure users are proficient in using the systems. Provide escalation support to helpdesk teams for complex technical issues and ensure efficient resolution.

ASSUMPTION: This role involves a high degree of technical complexity and requires strong leadership skills to manage teams and collaborate with stakeholders.

🎯 Required Qualifications

Education: Bachelor’s degree in Information Technology, Computer Science, or related field. Relevant certifications such as Microsoft 365 Certified: Teams Administrator or Cisco CCNP Collaboration are highly preferred.

Experience: Minimum 7 years of IT experience with a focus on unified communications, including substantial hands-on experience managing Microsoft Teams and Microsoft 365. Proven experience leading the migration of telephony and collaboration systems to cloud-based platforms like Microsoft Teams. Strong leadership experience, managing a technical team and driving initiatives forward.

Required Skills:

• Expertise with Microsoft 365 suite, network protocols, and telephony infrastructure
• Experience in platform administration and optimization (e.g., Microsoft Teams, CUCM)
• Strong problem-solving skills and experience with project management methodologies

Preferred Skills:

• Experience with Cisco Unified Communications Manager (CUCM)
• Knowledge of cloud migration strategies and best practices

ASSUMPTION: Given the complexity of the role, candidates should have a strong background in unified communications and proven leadership experience.

💰 Compensation & Benefits

Salary Range: $130k to $190k, plus performance-based bonus. This range is based on industry standards for a Manager, Unified Communications role with 5-10 years of experience in the New York, Washington, DC, or Boston areas.

Benefits:

• Comprehensive health insurance (medical, dental, vision)
• 401K with firm contributions
• Generous paid time off (PTO) and sick leave
• Employee assistance programs
• Professional development opportunities and access to training programs
• Collaborative, dynamic, and supportive work environment

Working Hours: Full-time, with flexible hours to accommodate team collaboration and project deadlines.

ASSUMPTION: The salary range and benefits package are competitive for a mid-sized company in the IT & Software industry and reflect the level of responsibility and expertise required for this role.

📌 Applicant Insights

🔍 Company Context

Industry: Top Tier Reps LLC is a staffing and recruiting agency specializing in medical sales, IT, and other professional roles. They focus on bringing top-tier candidates to drive growth for their clients.

Company Size: Top Tier Reps LLC has 2-10 employees, which means applicants can expect a close-knit, collaborative work environment with ample opportunities for growth and impact.

Founded: The company was founded by sales leaders with a combined 20 years of experience in business development, pharmaceutical sales, and the medical device industry.

Company Description:

• Top Tier Reps is a top-notch focused Recruiting Agency founded by Sales Leaders with extensive experience in business development, pharmaceutical sales, and the medical device industry.
• Their expert recruiters have an extensive network and experience sourcing and interviewing top-tier candidates in various fields, including Supply Chain, Logistics, Information Technology, Sales, HR, Digital Experience, Marketing, Executive Leadership, Engineering, Finance, Accounting, Healthcare, Special Projects, and more.

Company Specialties:

• Staffing
• Recruiting
• Medical Sales
• Medical Sales Representative
• Medical Sales Jobs
• Agency
• Medical Device Sales Jobs
• Pharmaceutical
• Pharmaceutical Sales Representative
• and Sales Representative

Company Website: http://toptierreps.com

ASSUMPTION: As a recruiting agency, Top Tier Reps LLC may have a more dynamic work environment and may offer opportunities for career growth in various fields.

📊 Role Analysis

Career Level: This role is a mid-level management position, requiring a balance of technical expertise and leadership skills.

Reporting Structure: The Manager, Unified Communications will report directly to the IT leadership team and collaborate closely with business units to understand their communication needs.

Work Arrangement: This role is hybrid, with a flexible work arrangement that allows for remote work and on-site collaboration as needed.

Growth Opportunities:

• As a mid-sized company, Top Tier Reps LLC may offer opportunities for career advancement as the company grows and expands its services.
• The diverse range of roles the company recruits for may provide opportunities for career transitions within the organization.
• Given the company's focus on top-tier candidates, there may be opportunities for professional development and skill-building to maintain a competitive edge.

ASSUMPTION: The growth opportunities for this role will depend on the company's expansion and the individual's performance and career goals.

🌍 Location & Work Environment

Office Type: Top Tier Reps LLC has a hybrid work environment, with offices in Los Angeles, California, and a flexible remote work policy.

Office Location(s): Los Angeles, California

Geographic Context:

• The Los Angeles office is located in a vibrant and diverse urban area, offering a wide range of cultural, recreational, and dining options.
• The city's mild Mediterranean climate and coastal location provide a pleasant living environment year-round.
• Los Angeles is a major hub for the entertainment, technology, and healthcare industries, offering ample networking and professional development opportunities.

Work Schedule: The work schedule for this role is full-time, with flexible hours to accommodate team collaboration and project deadlines.

ASSUMPTION: The work environment and schedule for this role may be influenced by the specific needs of the client and the projects the company is working on.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the provided link
• Phone or video screening to assess communication skills and cultural fit
• Technical assessment or case study to evaluate problem-solving skills and industry knowledge
• Final interview with IT leadership or hiring managers to discuss the role and company culture

Key Assessment Areas:

• Technical expertise in unified communications platforms and cloud migration strategies
• Leadership skills, including team management, strategic planning, and stakeholder collaboration
• Problem-solving skills and ability to work independently or in a team environment
• Adaptability and willingness to learn new technologies and tools

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Include specific examples of your experience with unified communications platforms, cloud migrations, and team leadership
• Demonstrate your understanding of the company and the role by addressing the key responsibilities and qualifications in your application materials
• Prepare for the interview by researching the company, the role, and the industry to show your enthusiasm and commitment

ATS Keywords: Microsoft Teams, Microsoft 365, Cisco CUCM, cloud migration, unified communications, leadership, team management, stakeholder collaboration, problem-solving, project management

ASSUMPTION: The application process and interview format may vary depending on the specific needs of the client and the projects the company is working on.

🛠️ Tools & Technologies

• Microsoft Teams
• Microsoft 365
• Cisco Unified Communications Manager (CUCM)
• Cloud migration tools and platforms (e.g., Azure, AWS, Google Cloud)
• Project management tools (e.g., Asana, Jira, Trello)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the client's needs and the projects the company is working on.

👔 Cultural Fit Considerations

Company Values:

• Expertise: Top Tier Reps LLC values the expertise and experience of their recruiters and the candidates they place
• Collaboration: The company fosters a collaborative work environment, both internally and with their clients
• Integrity: Top Tier Reps LLC is committed to ethical and transparent business practices

Work Style:

• Dynamic: The company's focus on top-tier candidates and diverse recruitment needs may require a dynamic and adaptable work style
• Collaborative: As a recruiting agency, Top Tier Reps LLC values teamwork and collaboration to deliver the best results for their clients
• Results-driven: The company prioritizes finding the best candidates for their clients' needs and focuses on delivering measurable results

Self-Assessment Questions:

• Do you have a proven track record of success in managing complex unified communications environments?
• Are you comfortable working in a dynamic and collaborative work environment, with a focus on delivering results?
• Do you have strong leadership skills and the ability to manage and develop a team of technical professionals?

ASSUMPTION: The cultural fit for this role will depend on the individual's technical expertise, leadership skills, and ability to thrive in a dynamic and collaborative work environment.

⚠️ Potential Challenges

• The role may require managing multiple projects and priorities, with a need to balance technical expertise and leadership responsibilities
• As a recruiting agency, Top Tier Reps LLC may have a fast-paced and unpredictable work environment, with varying project demands and client needs
• The role may require working with diverse teams and stakeholders, with a need to adapt communication styles and approaches to meet their needs
• The role may involve working with legacy systems and technologies, requiring a strong understanding of both modern and traditional communication platforms

ASSUMPTION: The potential challenges for this role will depend on the individual's ability to manage multiple priorities, adapt to changing work environments, and work effectively with diverse teams and stakeholders.

📈 Similar Roles Comparison

• Compared to other Manager, Unified Communications roles, this position may offer more exposure to diverse recruitment needs and industries, providing a broader range of professional development opportunities
• As a recruiting agency, Top Tier Reps LLC may have a more dynamic and unpredictable work environment, with varying project demands and client needs
• Compared to similar roles in enterprise-level organizations, this position may offer more opportunities for career growth and impact within a smaller, more agile company structure

ASSUMPTION: The comparison of this role to similar positions will depend on the individual's career goals, industry preferences, and desired work environment.

📝 Sample Projects

• Leading a team to migrate a client's legacy telephony system to Microsoft Teams Calling, ensuring minimal disruption to business operations and maximum performance
• Developing and implementing a unified communications strategy for a client, aligning with their long-term goals and industry best practices
• Managing a team to optimize Microsoft Teams for chat, video conferencing, and telephony, ensuring seamless integration with PSTN and high user adoption rates

ASSUMPTION: The sample projects for this role will depend on the specific needs of the client and the projects the company is working on.

❓ Key Questions to Ask During Interview

• Can you describe the typical work arrangement for this role, and how it balances remote and on-site collaboration?
• How does Top Tier Reps LLC support the professional development and growth of its employees, particularly in this role?
• Can you provide examples of how the company has successfully managed the transition of legacy communication systems to modern cloud-based platforms?
• How does Top Tier Reps LLC measure the success of its unified communications projects, and how does this role contribute to those metrics?
• Can you describe the company's approach to work-life balance, and how it supports employees in this role?

ASSUMPTION: The key questions to ask during the interview will depend on the individual's priorities, career goals, and desired work environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, including specific examples of your experience with unified communications platforms, cloud migrations, and team leadership
• Prepare for the interview by researching the company, the role, and the industry to show your enthusiasm and commitment
• Follow up with the hiring manager within one week of submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.