📌 Core Information
🔹 Job Title: Manager, User Generated Content Ops
🔹 Company: The Home Depot
🔹 Location: Atlanta, GA (Telecommute)
🔹 Job Type: Full-Time
🔹 Category: Management
🔹 Date Posted: July 29, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (Telecommute available)
🚀 Job Overview
Key aspects of this role include:
- Leading a team responsible for digital insight generation and analysis
- Collaborating cross-functionally to drive business results through data-driven decisions
- Managing user-generated content operations to enhance customer experience
- Optimizing operational workflows and driving new channel innovation
ASSUMPTION: This role requires a strong background in data analysis and team management, with a focus on driving business impact through data-driven insights.
📋 Key Responsibilities
✅ Lead a team working to leverage data from Adobe Analytics, GCP, GBQ, Bazaarvoice, and SQL to generate insights and recommendations
✅ Collaborate with business partners to prioritize and execute against reporting enhancements and analytical projects
✅ Oversee review and Q&A collection performance, optimize operational workflows, and drive new channel innovation
✅ Present analysis and test results, and resulting recommendations to peers and senior management
✅ Communicate opportunities to drive financial goals cross-functionally by making suggestions that support site-wide objectives
✅ Lead conversion planning and forecasting on a weekly, monthly, seasonal, and annual level
✅ Draw reasonable and actionable conclusions from analytic summaries and recommend changes to existing policies and processes based on analytic conclusions and understanding of business requirements and drivers
✅ Prioritize and manage execution of requests for report enhancements and analysis from business partners
✅ Collaborate with peers to ensure consistency of information, methodologies, and reports
✅ Manage web analytic project prioritization based on business needs
✅ Share leadership for the teams responsible for web analytics (reporting and analysis) and, over-time, structured site (A/B, MVT) testing
ASSUMPTION: This role requires a strong understanding of data analysis tools and techniques, as well as the ability to communicate complex findings to both technical and non-technical stakeholders.
🎯 Required Qualifications
Education: Bachelor's degree in a related field
Experience: 5+ years of relevant experience, with at least 2 years of management experience
Required Skills:
- Proven experience with Adobe Analytics, Google Big Query, and SQL
- Strong leadership and supervisory skills
- Excellent communication and presentation skills
- Ability to manage multiple projects and meet deadlines
- Strong analytical and problem-solving skills
- Experience managing a team of technically advanced analytical professionals
Preferred Skills:
- MBA preferred
- Experience with User Generated Content discipline
- Experience managing an A/B testing program and working with database-driven sites and content management tools
- Relevant site analytics, site development, and site merchandising experience
- Ability to communicate with both business and technical resources
- Flexible and responsive; able to perform in a fast-paced, dynamic work environment
- Open to idea exploration with strong problem-solving/analytical abilities
- Demonstrated strength in creating partnerships and in building relationships with other functions and associates within the organization
ASSUMPTION: Candidates with an MBA and extensive experience in data analysis and team management will be highly competitive for this role.
💰 Compensation & Benefits
Salary Range: $120,000 - $160,000 per year (based on industry standards for a Manager level role in Atlanta, GA)
Benefits:
- Health, dental, and vision insurance
- 401(k) matching
- Paid time off (vacation, sick, and holidays)
- Employee discounts
- Tuition reimbursement
- Training and development opportunities
Working Hours: Full-time (40 hours per week), with occasional overtime as needed
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Manager level role in Atlanta, GA. Actual compensation may vary based on factors such as experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Retail (Home Improvement)
Company Size: 10,001+ employees (Enterprise-level)
Founded: 1979
Company Description:
- World's largest home improvement specialty retailer
- Operates over 2,300 retail stores in the US, Canada, and Mexico
- Values and rewards dedicated, knowledgeable, and experienced professionals
Company Specialties:
- Retail
- Home improvement
- Customer service
Company Website: careers.homedepot.com
ASSUMPTION: The Home Depot is a well-established, enterprise-level company with a strong focus on customer service and employee development.
📊 Role Analysis
Career Level: Manager
Reporting Structure: Reports to Sr. Manager or Director, Homedepot.com
Work Arrangement: On-site (Telecommute available, typically requires overnight travel less than 10% of the time)
Growth Opportunities:
- Potential to advance to a Director or higher-level role within the organization
- Opportunities to lead cross-functional projects and initiatives
- Training and development opportunities to enhance skills and knowledge
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to advance within the organization and develop leadership skills.
🌍 Location & Work Environment
Office Type: Corporate office (Store Support Center, Atlanta)
Office Location(s): Atlanta, GA
Geographic Context:
- Atlanta, GA is a major metropolitan area with a diverse population and a thriving job market
- The Store Support Center is located in the northern suburbs of Atlanta, with easy access to major highways and public transportation
- The area offers a variety of housing options, cultural attractions, and outdoor recreation opportunities
Work Schedule: Full-time (40 hours per week), with occasional overtime as needed
ASSUMPTION: The work environment at The Home Depot's corporate office is dynamic and fast-paced, with a strong focus on collaboration and teamwork.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screen with a member of the HR team
- In-person or virtual interview with the hiring manager and/or team members
- Final interview with a senior leader or panel of stakeholders
Key Assessment Areas:
- Data analysis and problem-solving skills
- Leadership and management abilities
- Communication and presentation skills
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for behavioral interview questions that focus on your leadership, problem-solving, and communication skills
- Be ready to discuss your approach to data analysis and how you have used data to drive business results in the past
- Research The Home Depot's company culture and values to ensure a strong fit
ATS Keywords: Adobe Analytics, Google Big Query, SQL, data analysis, team management, user-generated content, A/B testing, project management, cross-functional collaboration
ASSUMPTION: The interview process for this role is likely to be comprehensive and competitive, with a strong focus on assessing the candidate's data analysis, leadership, and communication skills.
🛠️ Tools & Technologies
- Adobe Analytics
- Google Big Query
- SQL
- Bazaarvoice
- Microsoft Office Suite
- Project management tools (e.g., Asana, Jira, Trello)
ASSUMPTION: Candidates should have experience with the listed tools and technologies, with a strong focus on data analysis and project management platforms.
👔 Cultural Fit Considerations
Company Values:
- Excellent customer service
- Integrity
- Accountability
- Diversity and inclusion
- Teamwork
Work Style:
- Collaborative and team-oriented
- Fast-paced and dynamic
- Focused on driving business results through data-driven decisions
Self-Assessment Questions:
- Do you thrive in a fast-paced, collaborative work environment?
- Are you comfortable managing multiple projects and priorities?
- Do you have a strong track record of driving business results through data analysis?
ASSUMPTION: Candidates who are strong cultural fits for The Home Depot will be highly collaborative, results-driven, and committed to providing excellent customer service.
⚠️ Potential Challenges
- Managing a team of technically advanced analytical professionals may require strong leadership and communication skills
- Working with cross-functional teams may require navigating complex organizational dynamics and competing priorities
- Occasional overnight travel may be required, which could disrupt personal schedules and routines
- Balancing the demands of data analysis, team management, and operational workflow optimization may be challenging at times
ASSUMPTION: Candidates should be prepared to manage multiple priorities, navigate complex organizational dynamics, and balance the demands of data analysis and team management.
📈 Similar Roles Comparison
- Compared to other Manager-level roles in data analysis and team management, this role may offer more opportunities for cross-functional collaboration and driving business results through data-driven decisions
- Within The Home Depot, this role may offer more opportunities for growth and advancement within the organization
- Compared to similar roles in other industries, this role may offer more opportunities for working with user-generated content and driving innovation in digital customer experiences
ASSUMPTION: Candidates should research similar roles within and outside of The Home Depot to gain a better understanding of the unique opportunities and challenges this role may present.
📝 Sample Projects
- Developing and implementing a comprehensive user-generated content strategy to improve customer experience and drive conversion rates
- Analyzing customer feedback data to identify trends and insights that inform product development and merchandising strategies
- Optimizing operational workflows to improve efficiency and reduce costs associated with user-generated content collection and management
ASSUMPTION: Candidates should be prepared to discuss their experience with similar projects and how they have driven business results in the past.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics for this role?
- How does this role fit into the broader organizational strategy for user-generated content and digital customer experiences?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does The Home Depot support the professional development and growth of its employees?
- What are the most significant challenges facing the user-generated content operations team, and how can this role help address them?
ASSUMPTION: Candidates should prepare thoughtful and insightful questions that demonstrate their understanding of the role and their commitment to driving business results.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the application link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare for behavioral interview questions that focus on your leadership, problem-solving, and communication skills
- Research The Home Depot's company culture and values to ensure a strong fit
- Follow up with the hiring manager or HR representative within one week of submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
