🔹 Job Title: Marcom Manager
🔹 Company: Marriott International
🔹 Location: Beijing, China
🔹 Job Type: Full time
🔹 Category: Hospitality
🔹 Date Posted: April 8, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset. It is ideal for candidates with experience in hospitality, sales, or customer service.
✅ Resolve guest calls, requests, or problems using sales techniques to maximize revenue while maintaining guest loyalty
✅ Determine and give complimentaries to guests as gifts for their patronage
✅ Promote awareness of brand image internally and externally
✅ Process requests for redeeming Marriott Rewards points
✅ Process all reservation requests, changes, and cancellations received by phone, fax, or mail
✅ Enter Marriott Rewards information into appropriate software when taking guest reservations
✅ Answer, record, and process all guest calls, requests, questions, or concerns
✅ Perform general office duties to support Sales & Marketing
✅ Assist management in training and motivating employees; serve as a role model
✅ Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
✅ Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation
✅ Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
✅ Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
✅ Monitor the performance of others to ensure adherence to quality expectations and standards
✅ Read and visually verify information in a variety of formats
✅ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
✅ Perform other reasonable job duties as requested by Supervisors
ASSUMPTION: This role involves a high level of multitasking, as well as the ability to work well under pressure and maintain a positive attitude when handling difficult guests.
Education: High school diploma or G.E.D. equivalent
Experience: At least 2 years of related work experience
Required Skills:
Preferred Skills:
ASSUMPTION: While a high school diploma is the minimum requirement, candidates with additional education or relevant certifications may have an advantage in this competitive field.
Salary Range: The salary range for this position is estimated to be between CNY 150,000 and CNY 250,000 per year, based on industry standards for a Marcom Manager with 2-5 years of experience in Beijing.
Benefits:
Working Hours: This position requires working a full-time schedule, including evenings, weekends, and holidays as needed. Overtime may be required during peak periods.
ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's experience, skills, and the company's internal equity.
Industry: Marriott International is a leading global hospitality company with a portfolio of more than 9,000 properties across 30 leading brands in 141 countries and territories. The company's heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Company Size: Marriott International has approximately 208,977 employees worldwide, making it a large corporation with significant resources and opportunities for career growth.
Founded: The company was founded in 1927 and has since grown into a global leader in the hospitality industry.
Company Description:
Company Specialties:
Company Website: Marriott.com
ASSUMPTION: Working for a large, global company like Marriott International offers numerous opportunities for career advancement and exposure to diverse cultures and experiences.
Career Level: This position is suitable for candidates with 2-5 years of experience in a related field. It offers opportunities for growth and development within the company.
Reporting Structure: The Marcom Manager will report directly to the Director of Sales & Marketing and may oversee a team of Marcom Coordinators or similar roles.
Work Arrangement: This is an on-site position, requiring the candidate to work from the hotel property. However, there may be opportunities for flexible scheduling or remote work for certain tasks.
Growth Opportunities:
ASSUMPTION: This role provides a strong foundation for a career in hospitality, with numerous opportunities for growth and development within the company.
Office Type: This position is based at the hotel property in Beijing, China.
Office Location(s): 10400 Fernwood Road, Bethesda, MD 20817, US
Geographic Context:
Work Schedule: This position requires working a full-time schedule, including evenings, weekends, and holidays as needed. The work environment can be fast-paced and demanding, with a focus on providing exceptional customer service and maintaining high standards of quality.
ASSUMPTION: Living and working in Beijing offers a unique opportunity to experience Chinese culture and history while enjoying the benefits of a modern, cosmopolitan city.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Guest Relations, Sales Techniques, Customer Service, Problem Solving, Office Duties, Teamwork, Training, Motivation, Professional Appearance, Confidentiality, Quality Monitoring, Attention to Detail, Time Management, Multitasking
ASSUMPTION: The application process for Marriott International is competitive, and candidates should be prepared to demonstrate their skills and qualifications through their resume, cover letter, and interviews.
ASSUMPTION: Familiarity with the specific tools and technologies used by Marriott International is not required for this role, as training will be provided. However, candidates with experience in hospitality or related industries may have an advantage.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who are a strong cultural fit for Marriott International will demonstrate a genuine passion for customer service, a commitment to the company's values, and a willingness to embrace change and work together to achieve excellence.
ASSUMPTION: While this role presents several challenges, it also offers numerous opportunities for growth, development, and career advancement within the company.
ASSUMPTION: Candidates should research other Marcom Manager roles and the hospitality industry to better understand the unique aspects of this position and how it compares to similar roles.
ASSUMPTION: These sample projects are intended to illustrate the types of tasks and responsibilities associated with this role. Candidates should be prepared to discuss their relevant experience and how it applies to the specific requirements of this position.
ASSUMPTION: These interview questions are designed to help candidates better understand the specific requirements and context of the role, as well as the company's expectations and opportunities for growth and development.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.