Marketing Agent - Remote

📌 Core Information

🔹 Job Title: Marketing Agent - Remote

🔹 Company: Hilton Grand Vacations

🔹 Location: Orlando, Florida, United States

🔹 Job Type: Full time

🔹 Category: Hospitality

🔹 Date Posted: July 17, 2025

🔹 Experience Level: Entry level (0-2 years)

🔹 Remote Status: Remote (Work from Home)

🚀 Job Overview

Key aspects of this role include:

• Handling lead campaigns and transferring calls to sales executives or customer service
• Maintaining individual sales and marketing goals
• Ensuring guest eligibility and accurate information distribution
• Providing excellent customer service and handling challenging calls
• Working remotely from an approved state

ASSUMPTION: This role requires strong communication skills, sales experience, and the ability to work independently in a remote setting.

📋 Key Responsibilities

✅ Dial leads from assigned lead campaigns and transfer calls to Sales Executives, Telemarketing Agents, and/or Customer Service

✅ Take inbound calls from campaigns and determine where leads should be directed

✅ Maintain an upbeat, positive demeanor when interacting with Hilton guests, coworkers, supervisors, and managers

✅ Maintain individual sales and marketing goals for performance

✅ Ensure guests meet minimum eligibility requirements to tour sales center

✅ Distribute only HGV authorized information and ensure that information is accurate

ASSUMPTION: The role involves a high volume of calls and requires strong multitasking skills and time management.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 0-2 years of sales experience, preferably in the timeshare industry

Required Skills:

• Superior sales knowledge and ability to close the sale
• Basic computer skills
• Basic math skills
• Detailed and goal-oriented
• Timeshare industry knowledge
• Ability to handle challenging customers and phone calls

Preferred Skills:

• Previous remote work experience
• Fluency in additional languages

ASSUMPTION: While not explicitly stated, a high school diploma or equivalent is assumed to be the minimum educational requirement for this role.

💰 Compensation & Benefits

Salary Range: $30,000 - $40,000 per year (Based on industry standards for entry-level marketing/sales roles in the hospitality sector)

Benefits:

• Excellent earnings package and uncapped commissions
• Outstanding health care options (medical, dental, and vision)
• Paid Time Off (PTO)
• Retirement Savings Plan
• Employee Discount Program - HiltonGO

Working Hours: Full-time, typically 40 hours per week, with flexibility to work evenings and weekends as needed

ASSUMPTION: The salary range is estimated based on industry standards for entry-level marketing/sales roles in the hospitality sector. Actual salary may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and timeshare

Company Size: 10,001+ employees (Large enterprise)

Founded: 1992

Company Description:

• Global leader in vacation ownership, developing, marketing, and operating high-quality shared-ownership properties
• Manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for members
• Emphasizes a culture of hospitality, growth, opportunity, work-life balance, and respect across its properties, sales centers, and corporate offices

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance & Accounting
• IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company in the hospitality industry, with a strong focus on vacation ownership and timeshare.

📊 Role Analysis

Career Level: Entry-level (0-2 years of experience)

Reporting Structure: This role reports directly to the Sales Manager or Team Lead

Work Arrangement: Remote (Work from Home), with the requirement to reside in an approved state

Growth Opportunities:

• Progression to higher-level sales or management positions within the company
• Expansion of skills and knowledge in the hospitality and timeshare industries
• Potential to work in various locations and properties as the company continues to grow

ASSUMPTION: This role offers growth opportunities based on the company's size and industry, as well as the individual's performance and initiative.

🌍 Location & Work Environment

Office Type: Remote (Work from Home)

Office Location(s): Approved states for remote work (AL, AZ, FL, GA, HI, ID, IN, KS, MI, MO, NV, NJ, NM, NY, NC, SC, TN, UT, VA, WN)

Geographic Context:

• Orlando, Florida, United States - Company headquarters and main office location
• Remote work allows for flexibility in location, with the requirement to reside in an approved state
• Opportunity to work from home and avoid daily commute

Work Schedule: Full-time, typically 40 hours per week, with flexibility to work evenings and weekends as needed

ASSUMPTION: The remote work arrangement provides flexibility and convenience, but also requires strong self-motivation and discipline.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-depth phone or video interview with the hiring manager or team lead
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Sales skills and experience
• Customer service and communication skills
• Problem-solving and decision-making abilities
• Adaptability and resilience in a remote work environment

Application Tips:

• Tailor your resume and cover letter to highlight relevant sales experience and skills
• Prepare examples of successful sales calls or challenging customer interactions
• Research the company and industry to demonstrate your enthusiasm and knowledge

ATS Keywords: Sales, Marketing, Telemarketing, Customer Service, Timeshare, Vacation Ownership, Remote Work, Phone Sales, Lead Generation, Customer Acquisition

ASSUMPTION: The application process may vary based on the specific needs of the hiring manager or team, but typically follows a structured interview process to assess the candidate's skills and fit for the role.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software (e.g., Salesforce, Zoho CRM)
• Call center software (e.g., Genesys, Avaya)
• Computer with internet access and appropriate software (e.g., Windows, macOS, Google Workspace)

ASSUMPTION: The specific tools and technologies used may vary based on the company's infrastructure and the individual's role and responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Innovation

Work Style:

• Customer-focused
• Results-driven
• Adaptable and resilient
• Collaborative and team-oriented
• Continuously learning and improving

Self-Assessment Questions:

• Do you have a proven track record of success in sales, particularly in a remote work environment?
• Are you comfortable handling challenging customers and phone calls?
• Can you maintain a positive and upbeat demeanor while working independently from home?
• Do you have strong communication skills and the ability to build rapport with customers?

ASSUMPTION: Hilton Grand Vacations values employees who embody their core values and demonstrate a strong work ethic and commitment to customer service.

⚠️ Potential Challenges

• High volume of calls and potential stress from handling challenging customers
• Requirements to meet individual sales and marketing goals
• Need for strong self-motivation and discipline when working remotely
• Potential for limited growth opportunities in an entry-level role

ASSUMPTION: These challenges are common in entry-level sales roles, particularly in a remote work environment, and can be mitigated with strong communication, time management, and problem-solving skills.

📈 Similar Roles Comparison

• Compared to in-person sales roles, this position offers the convenience and flexibility of working from home
• However, it may also present unique challenges, such as maintaining motivation and focus in a remote work environment
• Career progression may follow a similar path to in-person sales roles, with opportunities to advance to higher-level positions within the company

ASSUMPTION: While this role shares similarities with in-person sales roles, it also presents unique opportunities and challenges specific to remote work.

📝 Sample Projects

• Developing and implementing a new lead qualification process to improve sales efficiency
• Creating and delivering training materials for new hires on remote work best practices
• Collaborating with the marketing team to create targeted campaigns for specific customer segments

ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that a Marketing Agent - Remote might undertake to drive sales and improve customer experience.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does the company support the growth and development of its remote employees?
• What are the most challenging aspects of the role, and how can I best prepare for them?
• How does the company measure success for this role, and what are the key performance indicators (KPIs)?
• What opportunities exist for career growth and advancement within the company?

ASSUMPTION: These interview questions are designed to help applicants better understand the role, the company culture, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through careers.hgv.com
• Tailor your resume and cover letter to highlight relevant sales experience and skills
• Prepare examples of successful sales calls or challenging customer interactions
• Research the company and industry to demonstrate your enthusiasm and knowledge
• Follow up with the hiring manager or team lead within one week of application submission to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.