📌 Core Information
🔹 Job Title: Marketing and Social Media Specialist (Remote)
🔹 Company: Concentrix
🔹 Location: United States (Remote)
🔹 Job Type: Full-Time
🔹 Category: Marketing
🔹 Date Posted: May 15, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote (U.S. only)
🚀 Job Overview
Key aspects of this role include:
- Developing and implementing social media strategies to increase brand awareness and engagement.
- Managing multiple social media channels and creating engaging content.
- Collaborating with various business units to support marketing initiatives.
- Monitoring and analyzing social media performance using relevant tools.
- Educating staff on the use of social media and promoting its use within the company.
ASSUMPTION: This role requires a strong understanding of social media platforms, digital marketing, and project management. Candidates should be comfortable working remotely and collaborating with various teams.
📋 Key Responsibilities
✅ Develop and implement social media strategies and content to increase brand awareness, follower base, and engagement.
✅ Manage six (6) social media channels: U.S. and Canada Facebook, Instagram, and X.
✅ Manage and facilitate social media communities by responding to social media posts and Concentrix NA reviews, and developing discussions/interactive opportunities.
✅ Develop social campaigns and initiatives designed to build upon the follower base and gain more engagements.
✅ Initiate and follow up on opportunities to create social media content from staff and other sources to help drive brand awareness and positive employer branding.
✅ Collaborate with other business units such as Talent Acquisition and Global Social Media teams to support their marketing and communication needs, employer brand initiatives, and other tasks as needed and requested.
✅ Analyze sourcing performance reports to inform marketing strategy.
✅ Plan content and delivery, and use appropriate delivery and listening tools to manage multiple social media channels.
✅ Create and schedule ROI-based paid Digital Marketing Campaigns on various platforms such as Facebook, GroundTruth, Google, and others (test new platforms and strategies as applicable); report results and data analytics for ROI, reach, and engagement.
✅ Create engaging multimedia content such as graphics, videos, and/or partner/outsource this effectively.
✅ Form key relationships with influencers across social media platforms, develop and engage with brand ambassador team across North America.
✅ Monitor and report on performance on social media platforms using tools such as Hootsuite, Talkwalker, Comparably, Glassdoor, and Indeed.
✅ Educate other staff on the use of social media and promote its use within the company.
✅ Assist Regional Marketing and TA teams with Job Board and other recruitment advertising and campaigns, as well as other tasks as needed and requested.
✅ Deliver expert customer experiences…with a smile.
ASSUMPTION: This role requires strong communication, creative, and organizational skills. Candidates should be able to manage multiple tasks simultaneously and maintain a high level of professionalism when interacting with staff and customers.
🎯 Required Qualifications
Education: Bachelor’s Degree, preferably in Communications, Marketing, or a related field
Experience: 2 years of related experience
Required Skills:
- Social media and project management proficiency
- Communications and creative skills, able to generate out-of-the-box solutions
- Digital marketing experience, preferred
- Maintain strong organizational skills and ability to manage tasks simultaneously
- Experience or knowledge about the Customer Experience (CX) and Tech Solutions (BPO) industry and employer recruitment, preferred
- Experience working with basic design and other tools, such as Canva and Hootsuite, as well as branding/employer branding are plusses
- Microsoft Office 365 proficiency (Excel expertise a big plus)
Preferred Skills:
- Experience working with Microsoft Office 365, particularly Excel
- Fluency in additional languages
ASSUMPTION: Candidates should have a strong understanding of social media platforms and digital marketing. Experience in the Customer Experience (CX) and Tech Solutions (BPO) industry is a plus but not required.
💰 Compensation & Benefits
Salary Range: $60,000 - $65,000 USD per year
Benefits:
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- Paid time off and holidays
- Paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in various topics
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for various events and initiatives
- A range of other perks and benefits
Working Hours: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM local time, with flexibility for the role
ASSUMPTION: The salary range is based on industry standards for a Marketing and Social Media Specialist role with 2-5 years of experience. Benefits are subject to change and may vary based on the employee's location and eligibility.
📌 Applicant Insights
🔍 Company Context
Industry: Concentrix is a global technology and services leader that powers the world’s best brands, focusing on customer experience and technology solutions.
Company Size: Concentrix has 10,001+ employees, providing a large and diverse work environment.
Founded: Concentrix was founded in 1982 and has since grown into a global leader in its industry.
Company Description:
- Concentrix is a global technology and services leader that powers the world’s best brands, today and into the future.
- They are human-centered, tech-powered, intelligence-fueled, and design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
- Concentrix is committed to creating a diverse, inclusive, and supportive work environment for all employees.
Company Specialties:
- Technical Support
- Sales and Marketing
- Outsourcing
- Call Centers
- Technology and services
Company Website: http://www.concentrix.com
ASSUMPTION: Concentrix is a well-established company with a strong global presence and a commitment to providing exceptional customer experiences through technology-powered innovation.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, requiring relevant experience and a strong skill set in social media management and digital marketing.
Reporting Structure: The Marketing and Social Media Specialist reports directly to the Digital Marketing Manager for North America.
Work Arrangement: This is a remote, full-time position with flexible working hours.
Growth Opportunities:
- Concentrix offers a range of FREE Learning and Leadership Development programs designed to set employees on their way to the kind of career they’ve always envisioned.
- About 80% of Concentrix managers and leaders have been promoted from within, indicating strong career growth potential.
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with a clear path for career advancement within the company.
🌍 Location & Work Environment
Office Type: Remote (work-from-home)
Office Location(s): United States
Geographic Context:
- The United States offers a diverse range of cultural, recreational, and professional opportunities.
- Concentrix employees enjoy the flexibility of working from home while still being part of a global team.
- The remote work arrangement allows for a better work-life balance and reduced commuting time.
Work Schedule: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM local time, with flexibility for the role
ASSUMPTION: The remote work arrangement requires strong self-motivation, time management, and communication skills. Employees should be comfortable working independently and collaborating with team members virtually.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Behavioral and skills-based interviews
- Background check and onboarding
Key Assessment Areas:
- Social media and digital marketing expertise
- Project management skills
- Communication and creative skills
- Problem-solving abilities
- Adaptability to remote work environment
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
- Showcase your understanding of social media platforms and digital marketing strategies in your application materials.
- Prepare examples of your past social media campaigns and their outcomes to discuss during the interview.
- Research Concentrix and its industry to demonstrate your enthusiasm and understanding of the company and its mission.
ATS Keywords: Social Media Management, Digital Marketing, Project Management, Communications, Branding, Employer Branding, Hootsuite, Canva, Microsoft Office 365
ASSUMPTION: The interview process will focus on assessing the candidate's technical skills, communication abilities, and cultural fit with the company. Candidates should be prepared to discuss their past experiences and achievements in social media management and digital marketing.
🛠️ Tools & Technologies
- Hootsuite
- Canva
- Microsoft Office 365
- Talkwalker
- Comparably
- Glassdoor
- Indeed
- Google Analytics
- Facebook Ads Manager
- GroundTruth
ASSUMPTION: The Marketing and Social Media Specialist should be comfortable using various social media management, design, and analytics tools to effectively manage multiple social media channels and create engaging content.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Inclusive
- Agile
Work Style:
- Remote work arrangement
- Flexible working hours
- Strong self-motivation and time management skills
- Collaborative and supportive team environment
- Focus on continuous learning and professional development
Self-Assessment Questions:
- Do you have a strong understanding of social media platforms and digital marketing strategies?
- Are you comfortable working remotely and collaborating with team members virtually?
- Do you have strong communication, creative, and organizational skills?
- Are you adaptable and able to manage multiple tasks simultaneously?
- Do you share Concentrix's commitment to providing exceptional customer experiences through technology-powered innovation?
ASSUMPTION: Candidates should assess their fit with Concentrix's company values and work style before applying to ensure a successful and fulfilling career with the company.
⚠️ Potential Challenges
- The remote work arrangement may require strong self-motivation and time management skills.
- The role may involve working with multiple teams and stakeholders, requiring strong communication and collaboration skills.
- The social media landscape is constantly evolving, requiring the Marketing and Social Media Specialist to stay up-to-date with the latest trends and best practices.
- The role may require working outside of regular business hours to manage social media channels and engage with followers.
ASSUMPTION: These challenges can be overcome with strong self-motivation, effective time management, and a commitment to continuous learning and professional development.
📈 Similar Roles Comparison
- This role is similar to a Social Media Manager or Digital Marketing Specialist, but with a focus on employer branding and recruitment advertising.
- Concentrix is a global leader in its industry, offering a larger and more diverse work environment than smaller companies.
- This role offers significant growth opportunities for the right candidate, with a clear path for career advancement within the company.
ASSUMPTION: Candidates should research similar roles and companies to better understand the industry and identify the best fit for their career goals.
📝 Sample Projects
- Developing and implementing a social media strategy to increase brand awareness and engagement for a major product launch.
- Creating and scheduling ROI-based paid Digital Marketing Campaigns on various platforms to promote a company event or initiative.
- Managing a social media crisis and developing a communication plan to mitigate negative impact on the brand.
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for the Marketing and Social Media Specialist role at Concentrix.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics for this role?
- How does Concentrix support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Concentrix measure the success of its social media and digital marketing campaigns?
- What are the biggest challenges facing the social media and digital marketing teams at Concentrix, and how can this role help address them?
ASSUMPTION: These questions will help candidates better understand the role, the company culture, and the expectations for success in this position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
- Prepare examples of your past social media campaigns and their outcomes to discuss during the interview.
- Research Concentrix and its industry to demonstrate your enthusiasm and understanding of the company and its mission.
- Follow up with the hiring manager one week after submitting your application to express your interest in the role and inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
