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Marketing Assistant and Greeter - Aruba

Marriott Vacations Worldwide
Full-time
On-site
Aruba
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Marketing Assistant and Greeter - Aruba

πŸ”Ή Company: Marriott Vacations Worldwide

πŸ”Ή Location: Marriott's Aruba Ocean Club, Aruba

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Hospitality

πŸ”Ή Date Posted: July 10, 2025

πŸ”Ή Experience Level: Entry-Level (0-2 years)

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Supporting marketing executives in generating business and engaging guests in the lobby.
  • Promoting brand awareness and assisting guests with scheduling preview tours and answering questions about property services.
  • Utilizing sales techniques to maximize revenue while maintaining guest loyalty to Marriott.
  • Overcoming potential objections and maintaining a polite and enthusiastic demeanor.
  • Managing customer contact information via software database and following company policies and procedures.

ASSUMPTION: This role requires strong communication and interpersonal skills, as well as the ability to work well under pressure and maintain a positive attitude in a fast-paced environment.

πŸ“‹ Key Responsibilities

βœ… Lead Generation: Contact potential customers, present basic product information, set appointments, establish clear expectations, phone existing contacts, present customer information to marketing executives, and manage customer contact information via software database.

βœ… Policies and Procedures: Maintain confidentiality of proprietary materials and information, protect the privacy and security of guests and coworkers, follow company and department policies and procedures, ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures, and perform other reasonable job duties as requested by supervisors.

βœ… Guest Relations: Welcome and acknowledge guests, answer guests' questions, introduce them to MVCI and special promotions, actively listen and respond positively to guest questions, concerns, and requests, use proper telephone etiquette, thank guests with genuine appreciation, address guests' service needs in a professional, positive, and timely manner, and communicate to the Linkage operations team.

βœ… Communication: Speak to guests and coworkers using clear, appropriate, and professional language, talk with and listen to other employees to effectively exchange information, and handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

βœ… Working with Others: Support all coworkers and treat them with dignity and respect, develop and maintain positive and productive working relationships with other employees and departments, partner with and assist others to promote an environment of teamwork and achieve common goals, and comply with quality assurance expectations and standards.

βœ… Physical Tasks: Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, stand, sit, or walk for an extended period of time.

βœ… Sales: Promote awareness of brand image internally and externally, use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, and overcome potential objections while maintaining a polite and enthusiastic demeanor.

ASSUMPTION: This role requires a high level of customer interaction and may involve working irregular hours, including weekends and holidays.

🎯 Required Qualifications

Education: High school education or equivalent is preferred.

Experience: Two years of timeshare or hospitality marketing or direct sales experience is desirable but not required.

Required Skills:

  • Proficiency in Windows, Word, and Excel.
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure and maintain a positive attitude.
  • Fluency in English.

Preferred Skills:

  • Previous experience in timeshare or hospitality marketing or direct sales.
  • Bilingual or multilingual skills.

ASSUMPTION: While not explicitly stated, it is assumed that candidates should have strong customer service skills and be comfortable working in a fast-paced, customer-facing environment.

πŸ’° Compensation & Benefits

Salary Range: The salary range for this position is not provided. However, according to industry standards, entry-level marketing assistants in the hospitality industry in Aruba typically earn between $1,500 and $2,500 per month, depending on experience and performance.

Benefits:

  • Comprehensive benefits package, including health insurance, retirement plans, and employee discounts on Marriott services and products.
  • Opportunities for career growth and development within the Marriott organization.
  • Flexible scheduling, including weekends and holidays.

Working Hours: This position requires a flexible schedule, including weekends and holidays. The typical workweek is 40 hours, with shifts varying depending on business needs.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and performance.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Marriott Vacations Worldwide operates in the hospitality industry, specifically in the timeshare and vacation ownership sector. The company is a subsidiary of Marriott International and offers a diverse portfolio of vacation ownership products and services.

Company Size: Marriott Vacations Worldwide is a large company, employing over 10,000 people worldwide. This means that there are ample opportunities for career growth and development within the organization.

Founded: The founding date of Marriott Vacations Worldwide is not provided. However, the company is a subsidiary of Marriott International, which was founded in 1927.

Company Description:

  • Marriott Vacations Worldwide encompasses a diverse portfolio of businesses and a distinctive family of brands, including Marriott Vacation Club, The Ritz-Carlton Destination Club, and Westin Vacation Club.
  • The company's mission is to deliver unforgettable experiences that make vacation dreams come true, grounded in a culture of caring and collaboration.
  • Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide, fostering environments where associates are given opportunities to grow and reach their full potential.

Company Specialties:

  • Hospitality
  • Travel
  • Leisure Travel
  • Vacation Ownership
  • Customer Service
  • Resort Operations
  • Sales
  • Marketing
  • Corporate
  • Finance
  • Accounting
  • IT
  • Call Center
  • CSR
  • and Timeshare

Company Website: https://www.marriottvacationsworldwide.com/

ASSUMPTION: Marriott Vacations Worldwide is a well-established company with a strong brand presence in the hospitality industry. The company's diverse portfolio of businesses and brands offers a wide range of career opportunities for job seekers.

πŸ“Š Role Analysis

Career Level: This position is an entry-level role, suitable for candidates with little to no professional experience in marketing or sales.

Reporting Structure: The Marketing Assistant and Greeter reports directly to the Marketing Manager or Marketing Executive.

Work Arrangement: This is an on-site position, requiring the candidate to be present at the Marriott's Aruba Ocean Club resort. The work arrangement is full-time, with a typical workweek of 40 hours.

Growth Opportunities:

  • As an entry-level position, this role provides an excellent opportunity for candidates to gain experience in the hospitality industry and develop their skills in marketing and sales.
  • With over 100 resorts worldwide, Marriott Vacations Worldwide offers ample opportunities for career growth and advancement within the organization.
  • Candidates who demonstrate strong performance and potential may be considered for promotional opportunities within the company.

ASSUMPTION: While this role is entry-level, it offers a unique opportunity for candidates to gain experience in both marketing and customer service, which can be valuable for future career growth and development.

🌍 Location & Work Environment

Office Type: This position is based at the Marriott's Aruba Ocean Club resort in Aruba.

Office Location(s): Marriott's Aruba Ocean Club, Aruba

Geographic Context:

  • Aruba is a small island in the Caribbean Sea, known for its beautiful beaches, warm climate, and clear blue waters.
  • The Marriott's Aruba Ocean Club resort is located on Palm Beach, one of the most popular beaches in Aruba.
  • Aruba is a popular tourist destination, with a thriving hospitality industry that offers numerous job opportunities for candidates with the right skills and qualifications.

Work Schedule: The work schedule for this position is flexible, with shifts varying depending on business needs. Candidates can expect to work weekends and holidays, as well as evenings and late shifts.

ASSUMPTION: The work environment for this position is fast-paced and customer-facing, with a focus on providing excellent customer service and maximizing revenue through sales techniques.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • In-person or virtual interview with the hiring manager
  • Background check and reference check
  • Job offer

Key Assessment Areas:

  • Communication skills
  • Customer service skills
  • Sales skills
  • Problem-solving skills
  • Adaptability and flexibility

Application Tips:

  • Highlight any relevant experience in marketing, sales, or customer service on your resume.
  • Tailor your cover letter to the specific requirements of the role and explain how your skills and qualifications make you a strong fit for the position.
  • Prepare examples of your sales techniques and customer service skills to discuss during the interview.

ATS Keywords: Marketing, Sales, Customer Service, Hospitality, Timeshare, Vacation Ownership, Lead Generation, Guest Relations, Brand Awareness

ASSUMPTION: The application process for this role is likely to be competitive, given the company's strong brand presence and the entry-level nature of the position. Candidates should take care to tailor their application materials to the specific requirements of the role and highlight their relevant skills and qualifications.

πŸ› οΈ Tools & Technologies

  • Windows
  • Word
  • Excel
  • Customer Relationship Management (CRM) software
  • Property Management System (PMS) software

ASSUMPTION: While not explicitly stated, it is assumed that candidates should have proficiency in Windows, Word, and Excel, as well as the ability to learn and use other relevant software tools and technologies.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Putting People First
  • acting with Integrity Always
  • Pursuing Excellence Together

Work Style:

  • Customer-focused
  • Collaborative
  • Adaptable
  • Results-driven

Self-Assessment Questions:

  • Do you have strong communication and interpersonal skills?
  • Are you comfortable working in a fast-paced, customer-facing environment?
  • Do you have a positive attitude and the ability to work well under pressure?
  • Are you a team player with a collaborative work style?
  • Do you have a passion for providing excellent customer service and exceeding customer expectations?

ASSUMPTION: Marriott Vacations Worldwide is a large company with a diverse workforce, offering a wide range of career opportunities for candidates with the right skills and qualifications. The company values a customer-focused, collaborative, and adaptable work style, and candidates who demonstrate these qualities are likely to be a good fit for the organization.

⚠️ Potential Challenges

  • The work environment for this position is fast-paced and customer-facing, which can be challenging for candidates who are not comfortable working in a high-pressure environment.
  • The role requires a flexible schedule, including weekends and holidays, which may not be suitable for candidates with other commitments or responsibilities.
  • The compensation for this role is not explicitly stated, and may be lower than industry standards for entry-level marketing assistants in the hospitality industry.
  • The company is a large organization with a diverse portfolio of businesses and brands, which can be overwhelming for candidates who are new to the hospitality industry or the company.

ASSUMPTION: While this role offers numerous opportunities for career growth and development, it also presents several challenges that candidates should be aware of before applying.

πŸ“ˆ Similar Roles Comparison

  • This role is similar to other entry-level marketing assistant or customer service representative positions in the hospitality industry, but may offer more opportunities for career growth and development within the Marriott organization.
  • The compensation for this role may be lower than industry standards for entry-level marketing assistants in the hospitality industry, but the company's comprehensive benefits package and opportunities for career growth and development may offset this.
  • This role is well-suited to candidates who are interested in a career in marketing or sales within the hospitality industry, and who are looking for an entry-level position with a large, well-established company.

ASSUMPTION: While this role is similar to other entry-level marketing assistant or customer service representative positions in the hospitality industry, it offers unique opportunities for career growth and development within the Marriott organization.

πŸ“ Sample Projects

  • Developing and implementing a customer referral program to generate leads and increase brand awareness.
  • Creating and executing a social media marketing campaign to promote a new resort or property.
  • Conducting market research to identify trends and opportunities in the vacation ownership industry.

ASSUMPTION: These sample projects are intended to give candidates an idea of the types of tasks and responsibilities they may be expected to perform in this role. The actual projects and tasks assigned may vary depending on the needs of the business and the candidate's skills and qualifications.

❓ Key Questions to Ask During Interview

  • What are the key priorities for this role in the first 30, 60, and 90 days?
  • How does this role fit into the overall marketing and sales strategy for the company?
  • What opportunities are there for career growth and development within the company?
  • How does the company support work-life balance for its employees?
  • What is the company's approach to diversity, equity, and inclusion?

ASSUMPTION: These key questions are intended to help candidates better understand the role, the company, and the work environment, and to demonstrate their interest in and enthusiasm for the position.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the following link: https://mymvw.wd5.myworkdayjobs.com/MVW/job/Marriotts-Aruba-Ocean-Club/Marketing-Assistant-and-Greeter---Aruba_JR82301
  • Tailor your resume to highlight your relevant skills and qualifications for this role.
  • Write a cover letter explaining how your skills and qualifications make you a strong fit for the position.
  • Prepare examples of your sales techniques and customer service skills to discuss during the interview.
  • Follow up with the hiring manager one week after submitting your application to inquire about the status of your application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.