📌 Core Information
🔹 Job Title: Marketing Assistant
🔹 Company: Sasol
🔹 Location: Sandton, Gauteng, South Africa
🔹 Job Type: On-site
🔹 Category: Marketing
🔹 Date Posted: 2025-05-15
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Processing daily payments for retailers
- Overseeing customer compliance with established credit limits
- Contract management of customers
- Providing support to account managers during the customer onboarding process
- Serving as a customer liaison by updating accounts with pricing, product information, and addressing inquiries
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. It also involves frequent interaction with customers and stakeholders, so excellent communication skills are essential.
📋 Key Responsibilities
✅ Maintain precise sales records, including customer interactions, orders, and leads
✅ Compile regular reports and updates for management, highlighting key activities and performance metrics
✅ After Sales support (promoting best customer experience and customer retention)
✅ Queries management/resolution
✅ Coordinate and support fuel deliveries to ensure customer needs are met, monitor high-volume sites to prevent stockouts, and liaise with LCC and RAM for seamless operations
✅ Stakeholder Management: Collaborate with departments including Operations, Logistics, Key Account Management, Procurement, and Finance to ensure seamless order processing and exceptional customer service
✅ Onboarding Retailers: Promote the Sasol FuelEasy Program and its value proposition to Retailers
✅ Maintaining the FMS Site List: Ensure the accuracy and up-to-date status of the FMS site list, including site offerings such as parking facilities, standalone diesel pumps, and site closures
✅ Marketing Support: Collaborate with marketing teams to stay updated on promotional initiatives and product launches
ASSUMPTION: This role involves a mix of administrative tasks, customer service, and stakeholder management. It requires strong organizational skills, attention to detail, and the ability to work effectively with various teams.
🎯 Required Qualifications
Education: National Senior Certificate (Grade 12)
Experience: 3 relevant years in an Administrative or similar role
Required Skills:
- Customer Focus: A continuing focus on the needs and requirements of customers and clients, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
- Data Management: Knowledgeable of the theory, purpose, architecture, and design of the management, administration, and relationships of the organization's data.
- Execution capability: The underlying ability to execute a strategy/project or day-to-day work
- Problem Solving: Is a step-by-step process of defining a problem, searching for information, and testing a series of solutions until the problem is solved. In involves critical thinking, analysis, and persistence.
- Self-Mastery: Takes accountability for driving own growth through developing self-awareness, reflecting, seeking feedback, and self-correcting
- Verbal Communications: Any exchange of words, either written or spoken, used to transmit information
- Written Communications: Sending of messages, orders, or instructions in writing through letters, circulars, manuals, reports, telegrams, office memos, bulletins, etc. It is a formal method of communication and is less flexible
Preferred Skills:
- Experience in the energy industry
- Fluency in additional languages
ASSUMPTION: While the required skills are essential for this role, experience in the energy industry and fluency in additional languages could provide a competitive edge.
💰 Compensation & Benefits
Salary Range: The salary range for this role is estimated to be between ZAR 250,000 and ZAR 350,000 per annum, based on industry standards for a Marketing Assistant with 2-5 years of experience in South Africa.
Benefits:
- Medical aid
- Pension fund
- Life insurance
- Employee wellness program
Working Hours: The role requires working standard office hours, Monday to Friday, with occasional overtime as needed.
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Sasol is a global integrated chemicals and energy company with a 70-year heritage. It harnesses its knowledge and expertise to integrate sophisticated technologies and processes into world-scale operating facilities. Sasol safely and sustainably sources, produces, and markets a range of high-quality products in 22 countries, creating value for stakeholders.
Company Size: Sasol is a large corporation with over 10,000 employees globally. This size offers opportunities for career growth and development within various departments and locations.
Founded: Sasol was founded in 1950 and has since grown into a multinational company with a strong presence in South Africa and other countries.
Company Description:
- Sasol is committed to innovating for a better world, with a focus on sustainable growth and improved business sustainability
- The company acknowledges the importance of diversity and inclusion, aiming to create an inclusive work environment where everyone can thrive
- Sasol offers development opportunities to help employees cultivate their careers along every stage of the career path
Company Specialties:
- Chemicals
- Energy
- Upstream
- R&D
- Gas
- Oil
- Gas-to-liquids (GTL)
- Engineering
- Mining
- Research
- Polymers
- Wax
- Solvents
- Explosives
- Jet fuel
- Fertilizers
- Olefins & surfactants
- Ammonia
- And speciality gases
Company Website: http://www.sasol.com
ASSUMPTION: Sasol's large size and diverse range of products and services offer numerous opportunities for career growth and development within the company.
📊 Role Analysis
Career Level: This role is at the entry to mid-level career stage, providing an opportunity to gain experience in marketing and customer service within the energy industry.
Reporting Structure: The Marketing Assistant will report directly to the Marketing Manager and work closely with various departments, including Operations, Logistics, Key Account Management, Procurement, and Finance.
Work Arrangement: This is an on-site role based in Sandton, Gauteng, South Africa. The role may require occasional travel to other Sasol locations or customer sites.
Growth Opportunities:
- Progression to a Marketing Coordinator or similar role
- Expansion of responsibilities within the marketing department
- Opportunities to work on cross-functional projects and gain exposure to other areas of the business
- Potential to move into a different department or role within Sasol, given the company's diverse range of products and services
ASSUMPTION: With Sasol's commitment to employee development and the diverse range of products and services it offers, there are numerous opportunities for career growth and progression within the company.
🌍 Location & Work Environment
Office Type: Sasol's Sandton office is a modern, professional environment with a mix of open-plan and private workspaces.
Office Location(s): 50 Katherine Street, Sandton, Gauteng 2191, South Africa
Geographic Context:
- Sandton is a bustling business hub with numerous amenities, including shopping centers, restaurants, and entertainment options
- The area has excellent public transportation links, making it easily accessible from other parts of Gauteng
- Sandton is known for its high cost of living compared to other areas in South Africa, with higher-than-average rental and property prices
Work Schedule: The role requires working standard office hours, Monday to Friday, with occasional overtime as needed. Sasol offers flexible work arrangements, including remote work and flexible hours, depending on the role and team's requirements.
ASSUMPTION: Working in Sandton offers a vibrant and dynamic work environment, with easy access to amenities and public transportation. However, the high cost of living may be a consideration for some candidates.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the HR department
- Face-to-face or video interview with the hiring manager and a panel of stakeholders
- Background check and reference verification
- Job offer and onboarding
Key Assessment Areas:
- Customer focus and communication skills
- Problem-solving abilities
- Attention to detail and organizational skills
- Understanding of the energy industry and Sasol's products and services
Application Tips:
- Tailor your resume and cover letter to highlight your relevant skills and experience for this role
- Demonstrate your understanding of Sasol's business and the energy industry in your application materials
- Prepare for behavioral interview questions that focus on your customer service, problem-solving, and communication skills
- Research Sasol's company culture and values to show your fit with the organization
ATS Keywords: Marketing Assistant, Customer Service, Energy Industry, Retailer Management, Customer Onboarding, Stakeholder Management, Data Management, Problem Solving, Self-Mastery, Verbal Communications, Written Communications
ASSUMPTION: Sasol's recruitment process is designed to efficiently assess a large volume of applications. The company aims to provide a positive candidate experience throughout the application and interview process.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software
- Enterprise Resource Planning (ERP) software
- Project management tools (e.g., Asana, Trello, Microsoft Project)
ASSUMPTION: The tools and technologies required for this role are standard for the marketing and customer service industries. Proficiency in these tools is essential for success in the role.
👔 Cultural Fit Considerations
Company Values:
- Safety: Sasol is committed to ensuring the safety of its employees, contractors, and the communities in which it operates
- Integrity: Sasol conducts its business in an ethical and transparent manner, upholding the highest standards of integrity in all its activities
- Respect: Sasol values and respects the diversity of its employees, customers, and stakeholders, fostering an inclusive work environment
- Performance: Sasol strives for excellence in all its activities, continuously improving its performance and seeking new opportunities for growth and innovation
- Sustainability: Sasol is committed to sustainable business practices, minimizing its environmental impact, and contributing positively to the communities in which it operates
Work Style:
- Collaborative: Sasol encourages a culture of teamwork and collaboration, with employees working together to achieve common goals
- Agile: Sasol operates in a dynamic and fast-paced industry, requiring employees to be adaptable and responsive to change
- Inclusive: Sasol values diversity and fosters an inclusive work environment where everyone can thrive
- Performance-driven: Sasol has a strong focus on performance and results, with employees expected to deliver high-quality work and achieve their objectives
Self-Assessment Questions:
- Do you align with Sasol's values, particularly in terms of safety, integrity, and respect?
- Are you comfortable working in a fast-paced and dynamic environment, with a focus on performance and results?
- Do you thrive in a collaborative and inclusive work environment, where your unique perspectives and contributions are valued?
ASSUMPTION: Sasol's values and work style are integral to its culture and provide a framework for employees to understand the company's expectations and how to succeed in the organization.
⚠️ Potential Challenges
- The role may require working overtime or being on call to address customer inquiries or resolve issues
- The energy industry can be volatile and unpredictable, with changes in market conditions and customer demands that may impact the role's responsibilities and priorities
- The role involves frequent interaction with customers and stakeholders, which may require strong communication and interpersonal skills to manage difficult or challenging situations
- The high cost of living in Sandton may be a consideration for some candidates, particularly those relocating from other areas in South Africa or internationally
ASSUMPTION: While the role offers numerous opportunities for career growth and development, it also presents challenges that require strong communication, interpersonal, and problem-solving skills, as well as the ability to work effectively in a fast-paced and dynamic environment.
📈 Similar Roles Comparison
- Marketing Assistant vs. Marketing Coordinator: A Marketing Coordinator role may have more strategic and planning responsibilities, while a Marketing Assistant role focuses more on tactical execution and customer service
- Energy Industry vs. Other Industries: The energy industry is unique in its volatility and unpredictability, with changes in market conditions and customer demands that may impact the role's responsibilities and priorities
- Customer Service vs. Marketing: Customer Service roles focus on addressing customer inquiries and resolving issues, while Marketing roles focus on promoting products and services and building customer relationships
ASSUMPTION: While this role shares similarities with other marketing and customer service roles, it is unique in its focus on the energy industry and the specific challenges and opportunities that this presents.
📝 Sample Projects
- Developing and implementing a customer retention strategy for Sasol's retail customers
- Collaborating with marketing teams to create and execute promotional campaigns for Sasol's energy products
- Analyzing customer data to identify trends and opportunities for improved customer service and product offerings
ASSUMPTION: These sample projects illustrate the range of responsibilities and opportunities for growth and development in this role, from tactical execution to strategic planning and analysis.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the broader marketing and customer service strategy for Sasol's energy products?
- What opportunities are there for professional development and growth within the marketing department and Sasol more broadly?
- How does Sasol support work-life balance for its employees, particularly in roles that may require overtime or being on call?
- What is the company's approach to diversity, equity, and inclusion, and how does this role contribute to these efforts?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to understanding the company's culture and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experience for this role
- Prepare for behavioral interview questions that focus on your customer service, problem-solving, and communication skills
- Research Sasol's company culture and values to show your fit with the organization
- Follow up with Sasol's HR department one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
