📌 Core Information
🔹 Job Title: Marketing Assistant, Taipei
🔹 Company: Solventum
🔹 Location: Taipei, Taiwan
🔹 Job Type: Full-Time
🔹 Category: Marketing
🔹 Date Posted: May 22, 2025
🔹 Experience Level: Entry Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Handling customer inquiries and issues post-purchase
- Ensuring customer satisfaction and resolving concerns
- Collaborating with internal teams for issue resolution
- Collecting and reporting customer feedback for process improvement
- Assisting in developing and updating service policies and FAQs
- Managing third-party after-service teams
ASSUMPTION: This role is focused on customer support and process improvement, requiring strong communication and problem-solving skills.
📋 Key Responsibilities
✅ Respond to customer inquiries and issues related to products or services after purchase via phone or email
✅ Follow up with customers to ensure their issues have been fully resolved and satisfaction has been achieved
✅ Coordinate with internal divisions such as logistics, technical support, marketing, and sales to resolve customer concerns
✅ Collect customer feedback and report recurring issues to management for process improvement
✅ Assist in developing and updating service policies and FAQs
✅ Manage third-party after-service teams to optimize performance
ASSUMPTION: This role requires a high level of customer focus, attention to detail, and the ability to multitask and prioritize effectively.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Business, or a related field
Experience: 0-2 years of experience in customer service, marketing, or a related role
Required Skills:
- Excellent communication skills in English and Mandarin Chinese
- Strong problem-solving skills
- Ability to work independently and in a team
- Proficiency in Microsoft Office Suite
- Familiarity with CRM software
Preferred Skills:
- Experience with customer service software
- Knowledge of marketing automation tools
ASSUMPTION: Bilingual language skills (English and Mandarin Chinese) are crucial for this role due to the customer base and internal team communication requirements.
💰 Compensation & Benefits
Salary Range: NT$25,000 - NT$35,000 per month (Based on industry standards for entry-level marketing roles in Taipei)
Benefits:
- Health insurance
- Dental insurance
- Retirement savings plan
- Employee discounts on Solventum products
Working Hours: Monday - Friday, 9:00 AM - 6:00 PM (with a 1-hour lunch break)
ASSUMPTION: The salary range is an estimate based on industry standards for entry-level marketing roles in Taipei. Actual compensation may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Medical Equipment Manufacturing
Company Size: 10,001+ employees (Global, with a significant presence in Taipei)
Founded: 1902 (as 3M, Solventum was spun off in 2024)
Company Description:
- Solventum is a global leader in healthcare solutions, enabling better, smarter, and safer healthcare to improve lives
- The company focuses on innovation, quality, and sustainability in its products and services
- Solventum offers a collaborative and inclusive work environment that values diversity and encourages professional growth
Company Specialties:
- Medical devices and equipment
- Healthcare software and solutions
- Consumer health products
Company Website: www.solventum.com
ASSUMPTION: As a global company, Solventum offers opportunities for career growth and international exposure.
📊 Role Analysis
Career Level: Entry Level
Reporting Structure: This role reports directly to the Marketing Manager
Work Arrangement: On-site, full-time
Growth Opportunities:
- Potential career progression into marketing specialist or manager roles
- Opportunities to work on cross-functional projects and gain exposure to different aspects of the business
- Access to training and development programs to enhance skills and advance career growth
ASSUMPTION: This entry-level role provides a strong foundation for a career in marketing and offers opportunities for growth and development within the company.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with open-plan work areas and dedicated meeting rooms
Office Location(s): Taipei, Taiwan
Geographic Context:
- Taipei is a bustling city with a vibrant culture, rich history, and diverse food scene
- The city offers a mix of traditional and modern architecture, with numerous temples, museums, and shopping districts
- Taipei has a subtropical climate, with mild winters and hot, humid summers
Work Schedule: Monday - Friday, 9:00 AM - 6:00 PM (with a 1-hour lunch break) with occasional overtime as needed
ASSUMPTION: Taipei offers a dynamic and exciting work environment, with a mix of traditional and modern culture, and a vibrant food scene.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call interview with the HR department
- In-person interview with the hiring manager and team members
- Background check and reference check
- Job offer
Key Assessment Areas:
- Communication skills and customer focus
- Problem-solving abilities
- Cultural fit and alignment with company values
- Technical skills and familiarity with relevant software
Application Tips:
- Tailor your resume to highlight relevant skills and experiences for this role
- Prepare examples of your problem-solving skills and customer service experiences
- Research Solventum's products, services, and company culture to demonstrate your interest and fit
ATS Keywords: Customer Service, Marketing, Process Improvement, Problem Solving, Feedback Collection, Policy Development, Team Coordination, Technical Support
ASSUMPTION: The application process may take several weeks, depending on the volume of applicants and the hiring team's availability.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
- Marketing automation tools (e.g., Marketo, Pardot)
- Project management software (e.g., Asana, Trello)
ASSUMPTION: Familiarity with CRM software and marketing automation tools is beneficial but not required, as training will be provided.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Quality
- Sustainability
- Collaboration
- Inclusion
Work Style:
- Results-driven and focused on continuous improvement
- Collaborative and inclusive, with a focus on teamwork and open communication
- Adaptable and responsive to change, with a strong customer focus
Self-Assessment Questions:
- Do you have strong communication skills and a customer-focused mindset?
- Are you comfortable working in a collaborative, team-oriented environment?
- Do you have a proactive approach to problem-solving and continuous improvement?
ASSUMPTION: Applicants who align with Solventum's company values and work style will be a strong fit for this role and the company culture.
⚠️ Potential Challenges
- Handling high volumes of customer inquiries and issues
- Managing multiple priorities and deadlines
- Working in a fast-paced, dynamic environment with frequent changes and updates
- Adapting to a new company culture and learning new processes
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective time management, and a proactive approach to problem-solving.
📈 Similar Roles Comparison
- This role is similar to a Customer Service Representative or a Marketing Coordinator, with a focus on customer support and process improvement
- In the medical equipment manufacturing industry, this role may have unique challenges and requirements related to product knowledge and regulatory compliance
- Career progression may include roles such as Marketing Specialist, Marketing Manager, or Customer Service Manager
ASSUMPTION: While this role shares similarities with other customer service and marketing roles, it has unique aspects that require a strong understanding of the medical equipment manufacturing industry and a customer-focused mindset.
📝 Sample Projects
- Developing and implementing a customer feedback system to improve service quality and identify areas for process improvement
- Collaborating with internal teams to create and update service policies and FAQs to better support customers
- Managing third-party after-service teams to optimize performance and ensure customer satisfaction
ASSUMPTION: These sample projects demonstrate the key responsibilities and required skills for this role, with a focus on customer support, process improvement, and team coordination.
❓ Key Questions to Ask During Interview
- What are the most common customer issues, and how can I best support them?
- How does this role collaborate with other departments, such as sales and technical support?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Solventum support the growth and development of its employees?
- What are the most challenging aspects of this role, and how can I best prepare for them?
ASSUMPTION: Asking these questions demonstrates a proactive approach to understanding the role, the company, and the work environment, and shows a strong interest in the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant skills and experiences for this role
- Prepare examples of your problem-solving skills and customer service experiences
- Research Solventum's products, services, and company culture to demonstrate your interest and fit
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
