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Marketing Communication Manager

Careers at Marriott
Full-time
On-site
Bangkok, Krung Thep Maha Nakhon, Thailand
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Marketing Communication Manager

πŸ”Ή Company: Marriott International

πŸ”Ή Location: Bangkok, Thailand

πŸ”Ή Job Type: Full time

πŸ”Ή Category: Hospitality

πŸ”Ή Date Posted: May 6, 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Promoting Marriott's brand image internally and externally
  • Maximizing revenue through effective sales techniques
  • Communicating with potential owners to schedule preview package sales and tours
  • Ensuring guests meet eligibility requirements for preview package sales and tours
  • Providing complimentaries to guests as gifts for their patronage
  • Performing general office duties to support Sales & Marketing

ASSUMPTION: This role requires strong communication skills, sales techniques, and customer service experience. It is ideal for candidates looking to gain experience in marketing and sales within the hospitality industry.

πŸ“‹ Key Responsibilities

βœ… Promote awareness of Marriott's brand image internally and externally

βœ… Use sales techniques to maximize revenue while maintaining guest loyalty

βœ… Communicate with potential owners via telephone to set up preview package sales/tours

βœ… Encourage guests or callers to purchase or schedule preview package sales/tours

βœ… Explain details and requirements related to attending a sales presentation

βœ… Verify that individuals meet eligibility requirements for preview package sales/tours

βœ… Determine and give complimentaries to guests as gifts for their patronage

βœ… Perform general office duties to support Sales & Marketing

βœ… Receive, record, and relay messages accurately, completely, and legibly

ASSUMPTION: This role involves a mix of sales, marketing, and administrative tasks. Strong communication skills and attention to detail are crucial for success in this position.

🎯 Required Qualifications

Education: High school diploma or G.E.D. equivalent

Experience: At least 1 year of related work experience

Required Skills:

  • Excellent communication skills
  • Proven sales techniques
  • Strong customer service skills
  • Ability to perform general office duties
  • Proficiency in Microsoft Office Suite

Preferred Skills:

  • Previous experience in the hospitality industry
  • Fluency in multiple languages
  • Experience with CRM software

ASSUMPTION: While a high school diploma is the minimum requirement, candidates with some college education or relevant certifications may have an advantage in this role.

πŸ’° Compensation & Benefits

Salary Range: The salary range for this position is THB 25,000 - 35,000 per month, based on industry standards for a Marketing Communication Manager with 0-2 years of experience in Bangkok, Thailand.

Benefits:

  • Health insurance
  • Retirement plan
  • Employee discounts on hotel stays and food
  • Opportunities for career growth and development

Working Hours: Full-time position with standard business hours (Monday-Friday, 9:00 AM - 5:00 PM). Overtime may be required as needed.

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Marriott International operates in the hospitality industry, offering a wide range of hotel brands and services worldwide.

Company Size: Marriott International has over 10,000 properties across more than 30 leading brands in 141 countries and territories, employing over 200,000 associates globally.

Founded: Marriott International was founded in 1927 by J. Willard and Alice S. Marriott.

Company Description:

  • Marriott International is a leading global hospitality company with a diverse portfolio of brands that cater to various travel segments
  • The company is committed to providing exceptional service and creating memorable experiences for its guests
  • Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity

Company Specialties:

  • Hospitality
  • Lodging
  • Business Travel
  • Travel
  • Hotels
  • CSR
  • Sustainability
  • and DEI

Company Website: http://www.marriott.com

ASSUMPTION: Marriott International's extensive global presence and diverse portfolio of brands offer numerous opportunities for career growth and development.

πŸ“Š Role Analysis

Career Level: This role is an entry-level to mid-level position within the marketing and communications department of a large hospitality company.

Reporting Structure: The Marketing Communication Manager reports directly to the Director of Marketing or a similar role within the company's marketing department.

Work Arrangement: This is an on-site, full-time position with standard business hours. Occasional overtime may be required to meet deadlines or cover events.

Growth Opportunities:

  • Progression to a senior marketing role within the company
  • Expansion into other departments, such as sales or operations
  • Opportunities to work on international projects or assignments

ASSUMPTION: This role provides a strong foundation in marketing and sales within the hospitality industry, with ample opportunities for career growth and development.

🌍 Location & Work Environment

Office Type: Marriott International's Bangkok office is a corporate environment with a professional dress code.

Office Location(s): 10400 Fernwood Road, Bethesda, MD 20817, US (Global Headquarters); 10400 Fernwood Rd, Bethesda, MD 20817, US (Global Headquarters); Omar Al Mukhtar Street, Doha, Doha, QA; 22 Abd El Hamid Street, Cairo, Cairo, EG; SHK. Rashid Bin Saeed Street, Abu Dhabi, Abu Dhabi, AE

Geographic Context:

  • Bangkok, Thailand, is a vibrant, multicultural city with a thriving tourism industry
  • The city offers a mix of traditional and modern attractions, as well as a diverse food scene
  • Bangkok is well-connected by public transportation and has a growing number of expat communities

Work Schedule: Standard business hours (Monday-Friday, 9:00 AM - 5:00 PM) with occasional overtime as needed.

ASSUMPTION: Bangkok offers a dynamic work environment with a mix of local and international influences, providing a unique cultural experience for expats.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • In-person or virtual interview with the hiring manager
  • Final interview with the director or another senior team member
  • Background check and offer extension

Key Assessment Areas:

  • Communication skills and sales techniques
  • Customer service experience
  • Problem-solving abilities
  • Adaptability and cultural sensitivity

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant skills and experiences in marketing, sales, and customer service
  • Prepare examples of your sales techniques and customer service experiences
  • Research Marriott International's brand and values to demonstrate your fit with the company culture

ATS Keywords: Marketing, Communication, Sales, Customer Service, Hospitality, Brand Awareness, Office Duties, Team Support, Training, Coaching, Problem Solving, Professional Appearance, Confidentiality, Relationship Building, Attention to Detail, Time Management, Guest Acknowledgment, Service Needs, Quality Standards

ASSUMPTION: Marriott International's application process is designed to assess candidates' skills and cultural fit, with a focus on communication, sales, and customer service abilities.

πŸ› οΈ Tools & Technologies

  • Microsoft Office Suite
  • CRM software (e.g., Salesforce, Microsoft Dynamics)
  • Social media platforms (e.g., Facebook, Instagram, Twitter)
  • Email marketing tools (e.g., Mailchimp, Constant Contact)

ASSUMPTION: Familiarity with Microsoft Office Suite and CRM software is essential for this role, while experience with social media platforms and email marketing tools is a plus.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Put People First
  • Act with Integrity Always
  • Pursue Excellence
  • Embrace Change
  • Sustain Our Success

Work Style:

  • Collaborative and team-oriented
  • Adaptable and resilient
  • Results-driven and detail-oriented
  • Culturally sensitive and inclusive

Self-Assessment Questions:

  • Do you align with Marriott International's company values, particularly 'Put People First' and 'Act with Integrity Always'?
  • Are you comfortable working in a multicultural environment and adapting to different cultural norms?
  • Do you have a results-driven and detail-oriented work style that enables you to excel in a fast-paced, dynamic environment?

ASSUMPTION: Marriott International values candidates who demonstrate a strong cultural fit, with a focus on collaboration, adaptability, and a commitment to the company's core values.

⚠️ Potential Challenges

  • Handling high call volumes and maintaining composure under pressure
  • Meeting and exceeding sales targets
  • Adapting to a fast-paced, dynamic work environment
  • Navigating a large, multinational corporation with diverse teams and cultures

ASSUMPTION: While this role offers numerous opportunities for career growth and development, it also presents challenges related to sales performance, adaptability, and navigating a large, multicultural organization.

πŸ“ˆ Similar Roles Comparison

  • Marketing Communication Manager vs. Marketing Coordinator: The Marketing Communication Manager role focuses more on external communication and sales, while the Marketing Coordinator role is more focused on internal communication and event planning
  • Marketing Communication Manager vs. Marketing Specialist: The Marketing Communication Manager role is more focused on brand awareness and communication, while the Marketing Specialist role may involve more market research and data analysis
  • Career Path: Marketing Communication Manager -> Senior Marketing Manager -> Director of Marketing -> Vice President of Marketing

ASSUMPTION: While these roles share some similarities, they differ in focus, responsibilities, and career progression paths.

πŸ“ Sample Projects

  • Developing and executing a marketing campaign to promote a new hotel opening
  • Creating and distributing press releases and media kits to generate buzz for a hotel grand opening
  • Coordinating and hosting a press conference or media event to showcase a hotel's unique features and amenities

ASSUMPTION: These sample projects demonstrate the marketing communication aspects of the role, focusing on external communication, brand awareness, and event planning.

❓ Key Questions to Ask During Interview

  • What are the key priorities for this role in the first 90 days?
  • How does this role collaborate with other departments, such as sales and operations?
  • What opportunities are there for professional development and growth within the company?
  • How does Marriott International support work-life balance for its employees?
  • What is the company's approach to diversity, equity, and inclusion, and how does this role contribute to those efforts?

ASSUMPTION: These interview questions focus on role expectations, company culture, and career growth opportunities, providing insight into the day-to-day responsibilities and long-term prospects of the position.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the Marriott International careers website
  • Tailor your resume and cover letter to highlight your relevant skills and experiences in marketing, sales, and customer service
  • Prepare examples of your sales techniques and customer service experiences
  • Research Marriott International's brand and values to demonstrate your fit with the company culture
  • Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.