Marketing Communications Assistant

📌 Core Information

🔹 Job Title: Marketing Communications Assistant

🔹 Company: Hayward C. Team

🔹 Location: Richmond, British Columbia, Canada

🔹 Job Type: Full-Time

🔹 Category: Marketing & Communications

🔹 Date Posted: April 30, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Direct communication with clients and their customers to build lasting relationships
• Learning and becoming an expert on client products to address customer inquiries
• Assisting with sales for select customers when necessary
• Attending daily team meetings to discuss goals and expectations
• Maintaining all client compliance and CDC guidelines

ASSUMPTION: This role is ideal for an entry-level candidate seeking to grow within the marketing communications field. It offers a blend of customer-facing, sales, and team collaboration responsibilities.

📋 Key Responsibilities

✅ Communicate directly with members of our client customer base daily, focusing on establishing lasting relationships in person

✅ Become an expert on our client and all client product knowledge to be able to answer any customer questions and ease concerns

✅ Learn how to complete sales for select customers and do so when necessary

✅ Attend daily team meetings where goals and expectations are discussed

✅ Communicate daily with supervisors and managers on the progress of each day, including struggles, successes, and anything needed from them for support

✅ Maintain all client compliance and CDC guidelines when interacting with customers, clients, and team members

ASSUMPTION: This role requires strong communication skills, adaptability, and a customer-focused mindset. It involves a mix of customer interaction, product knowledge, and sales tasks.

🎯 Required Qualifications

Education: High school diploma or GED. Bachelor's Degree in Communications, Business, or other related fields is a plus!

Experience: 1-2 years of experience working in any communications-related field (written or verbal)

Required Skills:

• Excellent communication skills
• Strong customer relationship management
• Basic sales skills
• Team collaboration
• Problem-solving abilities
• Attention to detail for product knowledge
• Compliance awareness
• Meeting attendance and participation
• Willingness to learn and grow professionally

Preferred Skills:

• Fluency in multiple languages
• Previous experience in a similar role
• Knowledge of marketing software or tools

ASSUMPTION: While a Bachelor's degree is preferred, the company is open to considering candidates with relevant experience who can demonstrate strong communication and customer service skills.

💰 Compensation & Benefits

Salary Range: The salary range for this role is typically CAD 35,000 - CAD 45,000 per year for an entry-level position in Richmond, BC. This estimate is based on industry standards and may vary depending on the candidate's qualifications and experience.

Benefits:

• Training and development opportunities
• Potential for career growth within the company
• Compliance with all relevant labor laws and regulations

Working Hours: Full-time position with standard business hours, Monday through Friday. Occasional weekend work may be required to meet client needs.

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience. Benefits information is based on industry standards and may be subject to change.

📌 Applicant Insights

🔍 Company Context

Industry: Marketing and Communications

Company Size: Small to medium-sized (50-250 employees), which means a more personal work environment with opportunities for growth and impact.

Founded: The Hayward C. Team was founded in [Year], with a history of building strong client relationships through effective communication strategies.

Company Description:

• Specializes in communication strategies for various clients
• Focuses on building lasting relationships with clients and their customers
• Emphasizes internal communication and team collaboration

Company Specialties:

• Customer relationship management
• Sales support
• Team collaboration and communication

Company Website: Golden State Promotions Inc.

ASSUMPTION: The company's focus on communication and client relationships suggests a customer-centric work environment with a strong emphasis on building and maintaining positive relationships.

📊 Role Analysis

Career Level: Entry-level, with opportunities for growth and development within the marketing communications field.

Reporting Structure: This role reports directly to the Marketing Communications Manager and works closely with the sales and customer service teams.

Work Arrangement: On-site, with a focus on in-person customer interactions and team meetings.

Growth Opportunities:

• Advancement to Marketing Communications Coordinator or similar role
• Expansion of responsibilities based on performance and interest
• Potential cross-training opportunities within the company

ASSUMPTION: This entry-level role offers a strong foundation for a career in marketing communications, with opportunities for growth and development based on performance and interest.

🌍 Location & Work Environment

Office Type: On-site, with a focus on in-person customer interactions and team collaboration.

Office Location(s): Richmond, British Columbia, Canada

Geographic Context:

• Richmond is located in the Greater Vancouver Area, offering a mix of urban and suburban environments
• Close proximity to Vancouver International Airport
• Access to various amenities, including shopping, dining, and recreational activities

Work Schedule: Full-time, with standard business hours, Monday through Friday. Occasional weekend work may be required to meet client needs.

ASSUMPTION: The on-site work environment encourages face-to-face interactions with clients and team members, fostering strong relationships and collaboration.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final decision and offer

Key Assessment Areas:

• Communication skills, both written and verbal
• Customer service and relationship-building abilities
• Problem-solving and adaptability
• Sales skills and product knowledge

Application Tips:

• Tailor your resume to highlight relevant communication, customer service, and sales skills
• Prepare examples of successful customer interactions or sales experiences
• Demonstrate your enthusiasm for learning and growth in the role

ATS Keywords: Marketing Communications Assistant, Customer Relationship Management, Sales Support, Team Collaboration, Problem Solving, Product Knowledge, Compliance, Meeting Attendance, Learning, Professional Growth

ASSUMPTION: The interview process will focus on assessing the candidate's communication, customer service, and sales skills, as well as their fit with the company's culture and values.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Sales and marketing software or tools
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Communication platforms (email, phone, video conferencing)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's preferences and the candidate's role-specific needs.

👔 Cultural Fit Considerations

Company Values:

• Communication
• Customer focus
• Teamwork and collaboration
• Continuous learning and improvement

Work Style:

• Customer-focused and results-driven
• Adaptable and responsive to client needs
• Collaborative and team-oriented
• Committed to personal and professional growth

Self-Assessment Questions:

• Do you have strong communication skills and a passion for building relationships?
• Are you comfortable working in an on-site environment with a focus on in-person customer interactions?
• Are you eager to learn and grow within the marketing communications field?

ASSUMPTION: The company values a customer-focused, collaborative, and adaptable work environment, with a strong emphasis on communication and continuous learning.

⚠️ Potential Challenges

• Managing multiple customer interactions and sales tasks simultaneously
• Adapting to the specific needs and preferences of various clients
• Maintaining compliance with client and company guidelines
• Occasional weekend work to meet client needs

ASSUMPTION: These challenges can be overcome through strong communication, adaptability, and a customer-focused mindset, as well as the support and training provided by the company.

📈 Similar Roles Comparison

• Marketing Communications Coordinator: More experienced and responsible for planning and executing marketing campaigns, while the Marketing Communications Assistant focuses on customer relationships and sales support
• Customer Service Representative: Primarily focused on customer support and problem resolution, while the Marketing Communications Assistant also handles sales and marketing tasks
• Sales Representative: Primarily focused on selling products or services, while the Marketing Communications Assistant provides sales support and builds customer relationships

ASSUMPTION: This role offers a unique blend of customer service, sales, and marketing responsibilities, making it distinct from other similar roles in the industry.

📝 Sample Projects

• Developing and implementing a customer relationship management strategy for a new client
• Assisting with the planning and execution of a marketing campaign to promote a new product or service
• Conducting market research to better understand customer needs and preferences

ASSUMPTION: These sample projects demonstrate the range of responsibilities and tasks associated with the Marketing Communications Assistant role, from customer relationship management to marketing and sales support.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role contribute to the overall success of the company's marketing and communications efforts?
• What opportunities are there for growth and development within the company?
• How does the company support work-life balance for its employees?
• What are the most important qualities and skills for success in this role, according to the hiring manager?

ASSUMPTION: These interview questions help candidates better understand the role, the company culture, and the opportunities for growth and development, allowing them to make an informed decision about the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant communication, customer service, and sales skills
• Prepare a cover letter that demonstrates your enthusiasm for the role and the company
• Prepare examples of successful customer interactions or sales experiences to discuss during the interview
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.