📌 Core Information
🔹 Job Title: Marketing & Communications Specialist
🔹 Company: Stylo Executives
🔹 Location: Fremont, California
🔹 Job Type: Full-Time
🔹 Category: Marketing & Communications
🔹 Date Posted: April 3, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Direct customer engagement to provide information and address concerns
- Assisting members with enrollment processes and provider services
- Serving as a liaison between members and internal departments
- Educating members and fostering long-term engagement
- Researching billing inquiries and claims to deliver accurate service
- Performing additional duties to support outreach objectives
ASSUMPTION: This role requires strong interpersonal and communication skills, with a focus on customer engagement and problem-solving. It is ideal for candidates passionate about community impact and eager to learn professional work ethics and motivational skills.
📋 Key Responsibilities
✅ Engage directly with customers to provide information, address concerns, and answer questions about product offerings
✅ Assist members with enrollment processes and provider services
✅ Follow up on unresolved customer inquiries and complaints to ensure satisfaction
✅ Communicate effectively to set clear expectations and provide education to members
✅ Research billing inquiries and claims to deliver accurate service
✅ Serve as a liaison between members and internal departments to address concerns
✅ Perform additional duties as assigned to support outreach objectives
ASSUMPTION: The role involves a mix of customer-facing tasks, administrative duties, and internal coordination, requiring strong organizational skills and adaptability.
🎯 Required Qualifications
Education: High school diploma or equivalent required. Associate's or bachelor's degree in marketing, communications, or a related field preferred.
Experience: Entry-level position; no prior experience required but relevant internships or volunteer work are a plus.
Required Skills:
- Excellent interpersonal and communication skills
- Strong problem-solving abilities
- Proficient in Microsoft Office Suite
- Familiarity with CRM software
- Ability to work in a fast-paced environment and manage multiple tasks
Preferred Skills:
- Bilingual or multilingual skills
- Experience in community outreach or non-profit work
- Knowledge of marketing and communication strategies
ASSUMPTION: While not explicitly stated, having a strong passion for community impact and a team-oriented mindset are crucial for success in this role.
💰 Compensation & Benefits
Salary Range: $35,000 - $45,000 per year, based on industry standards for entry-level marketing and communications roles in the Fremont, CA area.
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Professional development opportunities
Working Hours: Full-time, Monday-Friday, 8:30 AM - 5:30 PM with a one-hour lunch break. Occasional evening or weekend work may be required for events or special projects.
ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Outreach and community impact services, sponsored by prestigious clients nationwide.
Company Size: Small to medium-sized, with a supportive and collaborative work environment that values personal and professional growth.
Founded: The company was founded in 2015, with a mission to empower low-income families to improve their economic circumstances.
Company Description:
- Pakio is a fast-growing outreach organization that provides communication outlets and services to low-income families
- The company strives to create meaningful connections and drive impactful change in communities
- Pakio is sponsored by some of the nation's most prestigious clients
Company Specialties:
- Community outreach and engagement
- Member education and support
- Outreach program management
- Client relations and communication
Company Website: https://www.pakioinc.com/
ASSUMPTION: Pakio is a mission-driven organization that focuses on making a tangible difference in communities nationwide.
📊 Role Analysis
Career Level: Entry-level, with opportunities for professional growth and career advancement.
Reporting Structure: The Marketing & Communications Specialist will report directly to the Outreach Program Manager.
Work Arrangement: On-site, with a supportive team environment and opportunities for professional development.
Growth Opportunities:
- Training and mentorship programs to develop marketing and communication expertise
- Career advancement opportunities, including management training
- Dynamic role with tangible impact on the San Jose community
ASSUMPTION: This role offers significant growth opportunities for candidates eager to learn and develop their skills in marketing and communications.
🌍 Location & Work Environment
Office Type: On-site, with a collaborative and supportive work environment.
Office Location(s): San Jose, California
Geographic Context:
- San Jose is the third-largest city in California and the tenth-largest city in the United States
- The city is known for its diverse population and vibrant cultural scene
- San Jose has a Mediterranean climate, with mild winters and warm, dry summers
Work Schedule: Full-time, Monday-Friday, with occasional evening or weekend work for events or special projects.
ASSUMPTION: The work environment is supportive and collaborative, with a focus on personal and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Outreach Program Manager
- In-person or virtual interview with the Outreach Program Manager and a team member
- Background check and reference check
- Job offer
Key Assessment Areas:
- Interpersonal and communication skills
- Problem-solving abilities
- Customer engagement and support
- Adaptability and organizational skills
- Passion for community impact
Application Tips:
- Highlight relevant experience or volunteer work in community outreach or non-profit settings
- Tailor your resume and cover letter to emphasize strong interpersonal and communication skills
- Prepare examples of how you've handled customer inquiries or complaints in previous roles
ATS Keywords: Marketing, Communications, Customer Engagement, Community Impact, Outreach, Member Support, Problem Solving, Teamwork
ASSUMPTION: The application process is designed to assess candidates' interpersonal and communication skills, as well as their passion for community impact and customer support.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: Familiarity with these tools is preferred but not required, as training will be provided.
👔 Cultural Fit Considerations
Company Values:
- Community impact
- Collaboration and teamwork
- Professional growth and development
- Customer focus
- Integrity and accountability
Work Style:
- Supportive and collaborative team environment
- Focus on personal and professional growth
- Dynamic role with tangible impact on the community
- Opportunities for career advancement and management training
Self-Assessment Questions:
- Do you have a strong passion for community impact and making a difference in people's lives?
- Are you comfortable working in a fast-paced, dynamic environment and managing multiple tasks?
- Are you eager to learn and develop your skills in marketing and communications?
ASSUMPTION: Candidates who align with Pakio's values and work style will be most successful in this role.
⚠️ Potential Challenges
- Handling difficult or upset customers and finding solutions to their problems
- Managing a high volume of customer inquiries and complaints
- Balancing multiple tasks and priorities in a fast-paced environment
- Occasional evening or weekend work for events or special projects
ASSUMPTION: These challenges can be overcome with strong interpersonal and communication skills, adaptability, and a customer-focused mindset.
📈 Similar Roles Comparison
- Compared to other marketing and communications roles, this position places a greater emphasis on customer engagement and support
- In the community impact sector, Pakio stands out for its focus on empowering low-income families and creating meaningful connections
- Career-wise, this role offers significant growth opportunities for candidates eager to learn and develop their skills in marketing and communications
ASSUMPTION: This role is unique in its focus on community impact and customer support, offering a dynamic and rewarding work environment.
📝 Sample Projects
- Developing and implementing a customer education campaign to improve member engagement
- Researching and analyzing customer feedback to identify trends and areas for improvement
- Collaborating with internal departments to resolve complex customer inquiries and complaints
ASSUMPTION: These projects are designed to help candidates develop their skills in marketing and communications, while making a tangible impact on the community.
❓ Key Questions to Ask During Interview
- How does Pakio support the professional growth and development of its employees?
- Can you describe a typical day or week in this role?
- How does Pakio measure the success of its outreach programs and customer support efforts?
- What opportunities are there for career advancement within the company?
- How does Pakio foster a supportive and collaborative work environment?
ASSUMPTION: These questions are designed to help candidates better understand the role, the company, and the work environment, ensuring a good fit for both parties.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your strong interpersonal and communication skills, as well as any relevant experience or volunteer work in community outreach or non-profit settings
- Prepare examples of how you've handled customer inquiries or complaints in previous roles
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
