📌 Core Information
🔹 Job Title: Marketing & Community Associate
🔹 Company: Eucalyptus
🔹 Location: London, England, United Kingdom
🔹 Job Type: Full-time, On-site
🔹 Category: Health and Human Services
🔹 Date Posted: June 19, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Supporting the growth and engagement of a health community
- Fostering a vibrant, respectful, and supportive environment
- Executing impactful initiatives and events
- Crafting engaging, high-quality content
ASSUMPTION: This role requires strong communication skills, creativity, and a passion for health and wellness to succeed.
📋 Key Responsibilities
✅ Daily community engagement: Foster a vibrant, respectful, and supportive environment by actively engaging with members, sparking conversations, and ensuring the community remains a high-value space. Triage questions or concerns to relevant teams as needed, with a strong focus on patient safety and satisfaction.
✅ Deliver impactful community initiatives: Collaborate with the Community Manager to shape and execute community strategy. You’ll help design and implement initiatives that deliver real value, from content series to events, and measure their success.
✅ Create moments that matter, online and offline: Play a key role in planning and executing virtual and in-person events that deepen relationships, build trust, and bring the community to life beyond the screen.
✅ Craft engaging, high-quality content: Repurpose and enhance educational content to create posts that inspire, inform, and empower members, particularly around topics like nutrition, weight loss, and wellbeing.
✅ Optimize community operations: Improve our processes by tracking key community metrics, monitoring content, and supporting administrative needs — ensuring smooth, scalable operations.
✅ Elevate the member experience through insight: Monitor conversations to identify emerging themes, ideas, and pain points. Share these insights back internally to inform wider business decisions that improve the overall member journey.
ASSUMPTION: The role may require working flexible hours to accommodate community members' schedules and participating in on-call rotations to provide 24/7 support.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Communications, Health Sciences, or a related field (or equivalent experience)
Experience: 1-2 years of experience building, engaging, and managing communities, ideally online.
Required Skills:
- Strong passion for patient experience, health, and wellness, and bringing care and curiosity to stigmatized topics
- Demonstrated ability to run and iterate community initiatives independently
- Comfortable using data to optimize content and track impact (bonus if familiar with social media or community analytics tools)
- Excellent written and verbal communication skills, with a knack for crafting creative and compelling content
- Organized, proactive, and excited to collaborate in a fast-paced, high-growth environment
Preferred Skills:
- Experience working in a startup or consumer health company
ASSUMPTION: While not explicitly stated, a background in digital marketing or community management is likely beneficial for this role.
💰 Compensation & Benefits
Salary Range: £25,000 - £35,000 per year (Estimated based on industry standards for similar roles and experience levels)
Benefits:
- Employee Options Program
- Monthly Wellness Allowance
- Yearly Personal Development Budget
- Enhanced Parental Leave Policy
- 25 Days Holiday
- Regular Socials
Working Hours: Full-time, typically 9:00 AM - 5:30 PM, Monday - Friday, with flexibility to accommodate community needs
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Actual compensation may vary based on factors such as performance and company budget.
📌 Applicant Insights
🔍 Company Context
Industry: Health and Human Services, specifically focused on weight management, nutrition, and wellbeing
Company Size: 201-500 employees, which means applicants can expect a mid-sized company structure with opportunities for growth and collaboration
Founded: 2019, with a mission to deliver digital healthcare that puts patients first
Company Description:
- Eucalyptus runs a trusted group of digital healthcare clinics on its telehealth platform, including Juniper (weight loss and menopause), Pilot (men’s health), Kin (fertility), and Software (dermatology)
- The company aims to bring high-touch, high-quality healthcare to patients around the world by empowering practitioners with technology
- Eucalyptus is committed to providing better access to care, stigma-free experiences, and continuous support, with a stellar record of patient safety
Company Specialties:
- Telehealth platform development
- Digital healthcare clinics
- Weight management and nutrition
- Men’s health, fertility, and dermatology
Company Website: https://www.eucalyptus.health
ASSUMPTION: Eucalyptus is a growing company with a strong focus on innovation and patient care, making it an attractive option for professionals seeking to make a real impact in the digital healthcare industry.
📊 Role Analysis
Career Level: Entry to mid-level, with opportunities for growth and development within the company
Reporting Structure: The Marketing & Community Associate will report directly to the Community Manager
Work Arrangement: On-site, with potential for hybrid or remote work in the future as the company grows and evolves
Growth Opportunities:
- Advancement within the Community Management team
- Expansion into related roles within the company, such as Marketing or Content Creation
- Professional development through training, workshops, and mentorship programs
ASSUMPTION: The Marketing & Community Associate role is well-suited for individuals looking to build a career in digital healthcare, community management, or marketing, with a strong passion for health and wellness.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with regular social events and activities
Office Location(s): 1 Fore Ave, London, EC2Y 9D, GB
Geographic Context:
- London is a vibrant, multicultural city with a thriving tech industry
- The office is located in the City of London, close to public transportation and amenities
- The city offers a wide range of cultural, recreational, and culinary experiences
Work Schedule: Full-time, typically 9:00 AM - 5:30 PM, Monday - Friday, with flexibility to accommodate community needs
ASSUMPTION: The office environment at Eucalyptus is likely to be dynamic, collaborative, and supportive, with a strong focus on employee growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the HR team
- In-depth interview with the Community Manager and/or other team members
- Final interview with the Head of Community or another senior leader
Key Assessment Areas:
- Communication skills and ability to engage with community members
- Creativity and initiative in designing community initiatives and events
- Understanding of community management best practices and metrics
- Alignment with Eucalyptus' mission and values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your passion for health and wellness, and your commitment to supporting community members
- Showcase your ability to work independently and collaborate effectively with a team
ATS Keywords: Community Management, Health and Wellness, Marketing, Event Planning, Content Creation, Patient Experience, Community Engagement, Data Analysis
ASSUMPTION: The interview process at Eucalyptus is likely to be thorough and comprehensive, with a strong focus on finding the best fit for both the candidate and the company.
🛠️ Tools & Technologies
- Social media platforms (e.g., Facebook, Instagram, Twitter)
- Community analytics tools (e.g., Hootsuite, Sprout Social)
- Project management software (e.g., Asana, Trello)
- Content creation tools (e.g., Canva, Adobe Creative Suite)
ASSUMPTION: The Marketing & Community Associate will be expected to be proficient in using relevant tools and technologies to optimize their performance and impact.
👔 Cultural Fit Considerations
Company Values:
- Patient-centric: Eucalyptus prioritizes the needs and well-being of its patients above all else
- Innovative: The company encourages creativity, experimentation, and continuous learning
- Collaborative: Eucalyptus fosters a culture of teamwork, support, and open communication
Work Style:
- Dynamic and fast-paced, with a strong focus on growth and innovation
- Collaborative and supportive, with a emphasis on teamwork and open communication
- Patient-centric, with a commitment to providing high-quality care and support
Self-Assessment Questions:
- Do you share Eucalyptus' passion for patient-centric care and innovation in the digital healthcare industry?
- Are you comfortable working in a dynamic, fast-paced environment and adapting to change?
- Do you thrive in collaborative, team-based settings and enjoy working with a diverse range of stakeholders?
ASSUMPTION: Cultural fit is crucial for success in the Marketing & Community Associate role, as the position requires strong communication, collaboration, and a deep commitment to Eucalyptus' mission and values.
⚠️ Potential Challenges
- Managing a large and rapidly growing community, with a focus on maintaining high engagement and satisfaction
- Balancing the needs and expectations of diverse community members, with a wide range of backgrounds, experiences, and health goals
- Adapting to the evolving nature of the digital healthcare industry and Eucalyptus' growth and expansion
- Working flexible hours and participating in on-call rotations to provide 24/7 community support
ASSUMPTION: The Marketing & Community Associate role presents unique challenges and opportunities for growth and development in the digital healthcare industry.
📈 Similar Roles Comparison
- Community Manager: Focuses on overall community strategy and growth, while the Marketing & Community Associate is more involved in day-to-day engagement and initiative execution
- Digital Marketing Specialist: Responsible for broader marketing campaigns and strategies, while the Marketing & Community Associate is more focused on community-specific initiatives and content
- Health Coach: Provides one-on-one support and guidance to patients, while the Marketing & Community Associate works to engage and support the broader community
ASSUMPTION: The Marketing & Community Associate role is distinct from related positions, with a unique focus on community engagement, initiative execution, and content creation within the digital healthcare industry.
📝 Sample Projects
- Planning and executing a virtual health and wellness event, featuring guest speakers, workshops, and interactive sessions
- Developing a content series focused on nutrition and weight loss, featuring expert insights, personal stories, and practical tips
- Collaborating with the Community Manager to design and implement a community referral program, incentivizing members to invite friends and family to join the community
ASSUMPTION: The Marketing & Community Associate will have the opportunity to work on a wide range of projects, tailored to their skills, interests, and the evolving needs of the community.
❓ Key Questions to Ask During Interview
- What are the biggest challenges facing the community today, and how can this role help address them?
- How does Eucalyptus measure the success of its community initiatives, and how can this role contribute to improving those metrics?
- What opportunities are there for professional growth and development within the Community Management team and the company as a whole?
- How does Eucalyptus support work-life balance for its employees, particularly those in community-facing roles?
- What is the company's long-term vision for the Juniper community, and how can this role help shape its future?
ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates your interest in the role and your commitment to Eucalyptus' mission and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Eucalyptus careers page
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your previous community management or marketing initiatives, demonstrating your ability to engage and support a diverse audience
- Be ready to discuss your passion for health and wellness, and your commitment to supporting Eucalyptus' mission and values
- Follow up with the Eucalyptus HR team one week after submitting your application to inquire about your application status
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
