📌 Core Information
🔹 Job Title: Marketing Concierge
🔹 Company: Travel + Leisure Co.
🔹 Location: Destin, Florida, United States
🔹 Job Type: Full-Time
🔹 Category: Hospitality & Tourism
🔹 Date Posted: June 3, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- In-person marketing with prospective and current owners within resorts
- Scheduling guests for sales presentations and incentivizing attendance
- Screening and qualifying potential customers based on company guidelines
- Making sales-tour reservations and collecting required deposits
- Maintaining minimum performance goals and attending training sessions
ASSUMPTION: This role requires strong communication skills, a positive attitude, and the ability to work in a team environment. It is ideal for individuals with sales and/or marketing experience, although not required.
📋 Key Responsibilities
✅ Serve as a positive and professional brand ambassador for Wyndham Destinations
✅ Partner with resort staff to receive arrival sheets of guests checking in
✅ Greet, present, and incentivize prospective customers to attend a sales-preview tour
✅ Screen and qualify potential customers based on company guidelines
✅ Make sales-tour reservations and collect required deposits
✅ Attend all scheduled training sessions, department meetings, and set performance goals
ASSUMPTION: The role involves greeting and presenting to a large number of guests daily, requiring strong communication skills and the ability to work well under pressure.
🎯 Required Qualifications
Education: High School Diploma or equivalent is required.
Experience: 1 to 3 years of sales and/or marketing experience is preferred but not required.
Required Skills:
- Clear and concise written and verbal communication skills
- Ability to work in a team environment within a shared space
- Proficient in MS Excel, MS Word, general computer skills, and smart devices
Preferred Skills:
- Previous sales and/or marketing experience
ASSUMPTION: While sales and marketing experience is preferred, the company is willing to train the right candidate with a strong work ethic and excellent communication skills.
💰 Compensation & Benefits
Salary Range: $25,000 - $35,000 per year (Estimated based on industry standards for entry-level marketing roles in the hospitality sector)
Benefits:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off, parental leave, and holidays (for associates working 30+ hours per week)
- 401k with employer match (subject to eligibility requirements)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
Working Hours: Full-time (40 hours per week), with flexible scheduling based on resort operations
ASSUMPTION: The salary range is estimated based on industry standards for entry-level marketing roles in the hospitality sector. Actual compensation may vary based on experience, performance, and other factors.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality & Tourism
Company Size: 10,001+ employees
Founded: 1980 (as a part of Wyndham Worldwide, now Travel + Leisure Co.)
Company Description:
- Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company
- Offers a dynamic portfolio of resort, travel club, and lifestyle travel brands
- Employs over 19,000 dedicated associates worldwide
Company Specialties:
- Vacation ownership
- Travel membership
- Lifestyle travel
Company Website: www.travelandleisureco.com
ASSUMPTION: Travel + Leisure Co. is a well-established company in the hospitality industry, offering a wide range of vacation and travel services to customers worldwide.
📊 Role Analysis
Career Level: Entry-level
Reporting Structure: Reports directly to the resort's marketing department
Work Arrangement: On-site, with no travel required outside of the home site’s area
Growth Opportunities:
- Advancement to marketing manager or sales manager roles
- Transfer to other resort locations or corporate offices
- Professional development through training and workshops
ASSUMPTION: This entry-level role offers opportunities for career growth and development within the company's marketing and sales departments.
🌍 Location & Work Environment
Office Type: Resort property
Office Location(s): Destin, Florida
Geographic Context:
- Destin is a popular vacation destination in the Florida Panhandle
- Known for its beautiful beaches and resort communities
- Offers a variety of recreational activities and attractions
Work Schedule: Full-time, with flexible scheduling based on resort operations
ASSUMPTION: The work environment is fast-paced and dynamic, with a focus on customer service and sales.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen
- In-person or virtual interview with the hiring manager
- Background check and offer
Key Assessment Areas:
- Communication skills
- Sales and marketing aptitude
- Customer service orientation
- Teamwork and collaboration
Application Tips:
- Highlight relevant experience and skills in your resume
- Tailor your cover letter to the specific role and company
- Prepare examples of your sales and customer service experiences
ATS Keywords: Marketing, Sales, Customer Service, Hospitality, Tourism, Resort, Travel, Incentives, Presentations, Screening, Qualifying, Reservations, Deposits, Training, Performance Goals
ASSUMPTION: The application process may vary depending on the specific resort location and hiring manager.
🛠️ Tools & Technologies
- MS Excel
- MS Word
- General computer skills
- Smart devices
ASSUMPTION: Familiarity with these tools is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Putting the world on vacation
- Excellence in customer service
- Innovation and growth
- Diversity and inclusion
Work Style:
- Customer-focused
- Sales-driven
- Team-oriented
- Adaptable and flexible
Self-Assessment Questions:
- Do you have strong communication skills and a positive attitude?
- Are you comfortable working in a team environment within a shared space?
- Do you have experience with sales and/or marketing, or are you eager to learn?
ASSUMPTION: Applicants should assess their fit with the company's values and work style to ensure a successful and satisfying career.
⚠️ Potential Challenges
- Working in a fast-paced, high-pressure environment
- Meeting minimum performance goals
- Adapting to a diverse range of customers and personalities
- Maintaining a positive attitude and professionalism at all times
ASSUMPTION: Applicants should be prepared to face these challenges and have strategies in place to overcome them.
📈 Similar Roles Comparison
- Marketing Concierge vs. Resort Sales Representative: Both roles involve greeting and presenting to guests, but the Marketing Concierge role focuses more on scheduling and incentivizing attendance, while the Sales Representative role is more focused on closing sales.
- Industry-specific context: The hospitality industry is competitive and fast-paced, requiring strong communication skills and the ability to work well under pressure.
- Career path comparison: Both roles offer opportunities for career growth and development within the company's marketing and sales departments.
ASSUMPTION: Applicants should research similar roles within the company and industry to better understand the differences and similarities between them.
📝 Sample Projects
- Developing and implementing a new incentive program to increase sales-tour attendance
- Creating and distributing marketing materials to promote resort events and activities
- Analyzing sales data to identify trends and opportunities for improvement
ASSUMPTION: These sample projects are designed to give applicants an idea of the types of tasks and responsibilities they may encounter in this role.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role?
- How does the company support the growth and development of its employees?
- What are the key performance indicators (KPIs) for this role, and how are they measured?
- What opportunities are there for career advancement within the company?
- What is the work environment like at the resort, and how does the company support a positive work-life balance?
ASSUMPTION: Applicants should ask thoughtful and insightful questions to demonstrate their interest in the role and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare examples of your sales and customer service experiences to discuss during the interview
- Follow up with the hiring manager within one week of submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
