Marketing Concierge

📌 Core Information

🔹 Job Title: Marketing Concierge

🔹 Company: Hilton Grand Vacations

🔹 Location: Honolulu, Hawaii, United States

🔹 Job Type: Full time

🔹 Category: Hospitality

🔹 Date Posted: July 15, 2025

🔹 Experience Level: Entry level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Promoting and booking vacation ownership presentations and previews
• Providing concierge services and recommending local attractions to guests
• Distributing promotional information and maintaining a professional company image
• Assisting in marketing program implementation and tracking

ASSUMPTION: This role requires strong communication skills and the ability to work a flexible schedule, including evenings, holidays, and weekends.

📋 Key Responsibilities

✅ Promote and book vacation ownership presentations, previews, and the sale of mini-vacation packages to eligible on-site guests and visitors

✅ Provide concierge services by recommending local dining experiences and attractions to guests while communicating Hilton Grand Vacations ownership opportunities

✅ Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image

✅ Assist in the implementation and tracking of current and future marketing programs according to the standards of integrity adhered to by Hilton Grand Vacations

ASSUMPTION: This role involves a high degree of guest interaction and requires strong interpersonal and communication skills.

🎯 Required Qualifications

Education: High School diploma or equivalent

Experience: Entry level (0-2 years)

Required Skills:

• Strong professional verbal, interpersonal, guest relations, and etiquette skills
• Basic computer proficiency with the ability to learn
• Ability to multi-task and balance priorities
• Ability to work a flexible schedule including evenings, holidays, and weekends
• Proficiency in English (speak, read, write)

Preferred Skills:

• Detailed understanding of the island of Oahu with ability to explain activities, restaurants, and destinations throughout the island
• Previous experience working in a commission-based sales or marketing environment

ASSUMPTION: While not explicitly stated, it is assumed that candidates should have a genuine interest in hospitality and customer service, as well as a passion for travel and local attractions.

💰 Compensation & Benefits

Salary Range: $17 per hour, plus commission and bonuses governed by a compensation plan. Targeted annual earnings of $80,000 per year, with some team members earning substantially more based on individual performance.

Benefits:

• Paid Time Off (PTO)
• Recognition Program and Rewards
• Discount Travel Programs
• 401(k) program with company match
• Paid Sick Days
• Numerous learning and advancement opportunities

Working Hours: Flexible schedule, including evenings, holidays, and weekends

ASSUMPTION: The salary range provided is an estimate based on the information given in the job listing. Actual compensation may vary based on individual performance and other factors.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and real estate sales

Company Size: 10,001+ employees (global leader in vacation ownership)

Founded: 1992

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its members
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 team members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales
• Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance
• Accounting
• and IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company in the hospitality industry, offering a wide range of career opportunities and benefits to its employees.

📊 Role Analysis

Career Level: Entry level (0-2 years)

Reporting Structure: This role reports directly to the Marketing Manager or a similar supervisory position

Work Arrangement: On-site, with a flexible schedule including evenings, holidays, and weekends

Growth Opportunities:

• Hilton Grand Vacations offers numerous learning and advancement opportunities for its team members
• With experience and strong performance, candidates may have the opportunity to progress into supervisory or management roles

ASSUMPTION: This entry-level role provides a strong foundation for a career in hospitality, sales, or marketing, with opportunities for growth and advancement within the company.

🌍 Location & Work Environment

Office Type: Resort or sales center location in Honolulu, Hawaii

Office Location(s): 5323 Millenia Lakes Boulevard, Suite 400, Orlando, FL 32839, US and 6355 MetroWest Boulevard, Suite 180, Orlando, Florida 32835, US

Geographic Context:

• Honolulu is the capital and largest city of the U.S. state of Hawaii
• The city is known for its tropical climate, beautiful beaches, and vibrant culture
• Hawaii is a popular vacation destination, offering numerous attractions and activities for tourists

Work Schedule: Flexible schedule, including evenings, holidays, and weekends

ASSUMPTION: The work environment is dynamic and fast-paced, with a focus on customer service and sales. Team members should be comfortable working in a high-traffic, customer-facing role.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and onboarding

Key Assessment Areas:

• Communication skills and customer service aptitude
• Sales and marketing skills
• Flexibility and adaptability
• Knowledge of the local area and attractions

Application Tips:

• Tailor your resume and cover letter to highlight your communication skills, customer service experience, and any relevant sales or marketing experience
• Demonstrate your enthusiasm for travel and local attractions in your application materials
• Prepare for behavioral interview questions that focus on your customer service and sales skills

ATS Keywords: Marketing Concierge, Sales, Customer Service, Hospitality, Vacation Ownership, Honolulu, Hawaii, English Proficiency, Commission-based, Flexible Schedule

ASSUMPTION: The application process for this role is likely to be competitive, given the company's reputation and the attractive benefits package. Applicants should focus on demonstrating their strong communication skills and customer service aptitude in their application materials and interviews.

🛠️ Tools & Technologies

• Customer relationship management (CRM) software
• Point-of-sale (POS) systems
• Basic office software (e.g., Microsoft Office, Google Workspace)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the location and the specific needs of the team.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Innovation

Work Style:

• Customer-focused
• Sales-driven
• Team-oriented
• Adaptable and flexible

Self-Assessment Questions:

• Do you have a genuine passion for customer service and sales?
• Are you comfortable working in a fast-paced, high-traffic environment?
• Do you have a strong understanding of the local area and attractions?
• Are you able to work a flexible schedule, including evenings, holidays, and weekends?

ASSUMPTION: Hilton Grand Vacations values team members who are passionate about customer service, sales, and hospitality. Applicants should be prepared to demonstrate their fit with the company's values and work style in their application materials and interviews.

⚠️ Potential Challenges

• Working a flexible schedule, including evenings, holidays, and weekends
• Handling high volumes of customer inquiries and sales transactions
• Meeting and exceeding sales targets in a commission-based role
• Adapting to a dynamic and fast-paced work environment

ASSUMPTION: While this role offers numerous opportunities for growth and advancement, it also presents challenges that require strong communication skills, adaptability, and a customer-focused mindset.

📈 Similar Roles Comparison

• This role is similar to other marketing or sales concierge positions in the hospitality industry, but may differ in terms of the specific products or services being promoted and the target customer base
• In comparison to other entry-level sales or marketing roles, this position offers a competitive salary and benefits package, as well as opportunities for growth and advancement within the company
• Candidates with experience in hospitality, sales, or marketing may find this role to be a good fit for their career goals and skillset

ASSUMPTION: This role is well-suited to candidates with strong communication skills, customer service experience, and a passion for travel and local attractions. Applicants should research similar roles in the hospitality industry to gain a better understanding of the skills and qualifications required for success in this field.

📝 Sample Projects

• Developing and presenting a sales pitch for a new vacation ownership product or package
• Creating a customer referral program to encourage repeat business and generate leads
• Implementing a new customer relationship management (CRM) system to improve sales tracking and customer service

ASSUMPTION: These sample projects are intended to give applicants an idea of the types of tasks and responsibilities they may encounter in this role. The specific projects and initiatives undertaken by team members may vary depending on the location and the needs of the team.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by team members in this role, and how can they be addressed?
• How does the company support the professional development and growth of its team members?
• What are the key performance indicators (KPIs) used to measure success in this role, and how are they tracked and evaluated?
• How does the company foster a culture of teamwork and collaboration among its team members?
• What are the opportunities for advancement and career growth within the company for someone in this role?

ASSUMPTION: Applicants should use the interview process as an opportunity to learn more about the company's culture, values, and growth opportunities. By asking thoughtful and insightful questions, candidates can demonstrate their interest in the role and their commitment to the company's success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Hilton Grand Vacations careers website
• Tailor your resume and cover letter to highlight your communication skills, customer service experience, and any relevant sales or marketing experience
• Prepare for behavioral interview questions that focus on your customer service and sales skills
• Research the local area and attractions to demonstrate your knowledge and enthusiasm for the role
• Follow up with the hiring manager one week after your interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.