📌 Core Information
🔹 Job Title: Marketing Concierge
🔹 Company: Travel + Leisure Co.
🔹 Location: Destin, Florida, United States
🔹 Job Type: Full-Time
🔹 Category: Hospitality & Tourism
🔹 Date Posted: May 10, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- In-person marketing to prospective and current owners within Wyndham Destinations resorts
- Scheduling guests for sales presentations and maintaining compliance with company policies
- Qualifying potential customers based on company guidelines and making sales-tour reservations
- Working as a positive and professional brand ambassador for Wyndham Destinations
- Collaborating with resort staff to receive arrival sheets of guests checking in
ASSUMPTION: This role requires strong communication skills, a friendly demeanor, and the ability to work in a team environment within a shared space. It also assumes that the candidate is comfortable with basic computer skills and smart devices.
📋 Key Responsibilities
✅ Serve as a positive and professional brand ambassador for Wyndham Destinations
✅ Partner with resort staff to receive arrival sheets of guests checking in
✅ Greet, present, and incentivize prospective customers to attend a sales-preview tour
✅ Screen and qualify potential customers based on company guidelines
✅ Make sales-tour reservations and collect required deposits
✅ Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, and set and review performance goals
ASSUMPTION: This role requires the ability to maintain production standards and work efficiently within a shared space.
🎯 Required Qualifications
Education: High School Diploma or equivalent is required.
Experience: 1 to 3 years of sales and/or marketing experience is preferred but not required.
Required Skills:
- Clear and concise written and verbal communication skills
- Ability to work in a team environment within a shared space
- Proficient in MS Excel, MS Word, general computer skills, and smart devices
Preferred Skills:
- Sales and/or marketing experience
ASSUMPTION: This role assumes that the candidate has a basic understanding of computers and smart devices, as well as strong communication skills.
💰 Compensation & Benefits
Salary Range: $25,000 - $35,000 per year (Estimated based on industry standards for entry-level marketing roles in the Destin, FL area)
Benefits:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off, parental leave, and holidays (for associates working 30 or more hours per week)
- 401k with employer match (subject to eligibility requirements, including tenure)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range is estimated based on industry standards for entry-level marketing roles in the Destin, FL area. Actual salary may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality & Tourism
Company Size: 10,001+ employees
Founded: 1980 (as a part of Wyndham Hotels and Resorts)
Company Description:
- Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company
- Offers a diverse portfolio of resort, travel club, and lifestyle travel brands
- Employs over 19,000 dedicated associates worldwide
Company Specialties:
- Vacation ownership
- Travel membership
- Hospitality services
Company Website: www.travelandleisureco.com
ASSUMPTION: Travel + Leisure Co. is a well-established company in the hospitality industry, offering a range of vacation ownership and travel membership options to customers worldwide.
📊 Role Analysis
Career Level: Entry-level
Reporting Structure: Reports to the Marketing Manager or similar role within the resort
Work Arrangement: On-site, full-time
Growth Opportunities:
- Potential advancement to Marketing Manager or similar role within the resort
- Opportunities to learn and develop marketing skills within the company
- Potential to transition to other roles within the company as experience grows
ASSUMPTION: This role offers opportunities for growth and development within the company, as well as the potential for career advancement.
🌍 Location & Work Environment
Office Type: Resort location
Office Location(s): Destin, Florida
Geographic Context:
- Destin is a popular vacation destination in the Florida Panhandle
- Known for its beautiful beaches and resort communities
- Offers a mix of urban and outdoor activities
Work Schedule: Full-time, Monday through Friday (with potential weekend and holiday work)
ASSUMPTION: The work environment is fast-paced and customer-focused, with a mix of indoor and outdoor activities.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the hiring manager and/or other team members
- Background check and offer extension
Key Assessment Areas:
- Communication skills
- Sales and marketing aptitude
- Customer service orientation
- Teamwork and collaboration
Application Tips:
- Highlight relevant sales and marketing experience, if any
- Tailor resume and cover letter to emphasize communication skills and customer service orientation
- Prepare examples of successful sales or marketing initiatives to discuss during the interview
ATS Keywords: Marketing, Sales, Customer Service, Communication, Teamwork, Brand Ambassador, Resort, Vacation Ownership, Travel Membership, Wyndham Destinations
ASSUMPTION: The application process may vary based on the specific resort and hiring manager.
🛠️ Tools & Technologies
- MS Excel
- MS Word
- Smart devices (e.g., tablets, smartphones)
- Customer relationship management (CRM) software (potentially)
ASSUMPTION: The specific tools and technologies required may vary based on the resort and its marketing practices.
👔 Cultural Fit Considerations
Company Values:
- Putting the world on vacation
- Exceeding expectations
- Caring for our associates and customers
- Working together
- Continuous learning and improvement
Work Style:
- Customer-focused
- Team-oriented
- Adaptable and flexible
- Results-driven
- Continuously learning and improving
Self-Assessment Questions:
- Do I have strong communication skills and a friendly demeanor?
- Am I comfortable working in a team environment within a shared space?
- Do I have a basic understanding of computers and smart devices?
- Am I results-driven and motivated by sales goals?
ASSUMPTION: Travel + Leisure Co. values a customer-focused, team-oriented, and adaptable work style, with a strong emphasis on continuous learning and improvement.
⚠️ Potential Challenges
- Working in a fast-paced, customer-focused environment
- Maintaining production standards and meeting sales goals
- Adapting to a varied work schedule, including weekends and holidays
- Working in a shared space with other team members
- Potential seasonal fluctuations in workload
ASSUMPTION: This role may present challenges related to maintaining production standards, working in a fast-paced environment, and adapting to a varied work schedule.
📈 Similar Roles Comparison
- Marketing Concierge vs. Sales Representative: Both roles involve marketing and selling products or services, but the Marketing Concierge role is more focused on in-person marketing and customer engagement within resort settings
- Marketing Concierge vs. Marketing Coordinator: The Marketing Concierge role is more focused on in-person customer engagement and sales, while the Marketing Coordinator role is more focused on planning, coordinating, and executing marketing campaigns and events
- Marketing Concierge vs. Brand Ambassador: Both roles involve representing a brand and engaging with customers, but the Marketing Concierge role is more focused on sales and customer engagement within resort settings, while the Brand Ambassador role may involve a broader range of marketing and promotional activities
ASSUMPTION: The Marketing Concierge role is distinct from similar roles in its focus on in-person customer engagement and sales within resort settings.
📝 Sample Projects
- Planning and executing a marketing campaign to promote a new resort development
- Developing and implementing a customer referral program to increase sales
- Collaborating with resort management to create targeted marketing materials for specific customer segments
ASSUMPTION: Sample projects for this role may involve planning and executing marketing campaigns, developing customer engagement strategies, and collaborating with resort management to create targeted marketing materials.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role contribute to the overall success of the resort and the company?
- What opportunities are there for growth and development within the company?
- How does the company support work-life balance for its associates?
- What are the most challenging aspects of this role, and how can I best prepare for them?
ASSUMPTION: These interview questions are designed to provide insight into the role's priorities, contributions, growth opportunities, work-life balance, and challenges.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Wyndham Destinations careers portal
- Tailor your resume and cover letter to highlight your communication skills, sales and marketing experience, and customer service orientation
- Prepare examples of successful sales or marketing initiatives to discuss during the interview
- Follow up with the hiring manager within one week of submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
