Marketing Concierge

📌 Core Information

🔹 Job Title: Marketing Concierge

🔹 Company: Hilton Grand Vacations

🔹 Location: Waikoloa Village, Hawaii, United States

🔹 Job Type: Full time

🔹 Category: Hospitality

🔹 Date Posted: April 2, 2025

🔹 Experience Level: Entry level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Building customer relationships and educating guests about vacation ownership opportunities
• Promoting and booking vacation ownership presentations and mini-vacation packages
• Providing concierge services, including local recommendations and attraction information
• Assisting in marketing program implementation and tracking

ASSUMPTION: This role requires strong communication skills, a positive attitude, and the ability to work flexible hours, including weekends and holidays.

📋 Key Responsibilities

✅ Promote and book vacation ownership presentations, previews, and the sale of mini-vacation packages to eligible on-site guests and visitors

✅ Provide concierge services to guests by recommending local dining experiences and attractions while communicating ownership opportunities

✅ Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image

✅ Assist in the implementation and tracking of current and future marketing programs

ASSUMPTION: The role involves a high degree of customer interaction and requires strong sales and marketing skills.

🎯 Required Qualifications

Education: High School diploma or equivalent

Experience: No specific experience required, but previous experience in a commission-based sales or marketing environment is advantageous

Required Skills:

• Proficiency in English (speak, read, and write)
• Basic computer proficiency with the ability to learn
• Ability to work a flexible schedule including evenings, holidays, and weekends

Preferred Skills:

• Detailed understanding of the island of Hawaii with ability to explain activities, restaurants, and destinations throughout the island

ASSUMPTION: While a high school diploma is the minimum requirement, candidates with some college education or relevant experience may have an advantage.

💰 Compensation & Benefits

Salary Range: $34,000 - $40,000 per year (based on an hourly rate of $17.00 and targeted annual earnings of $70,000)

Benefits:

• Competitive wages
• HGV Offers Day One Team Member Benefits!
• Paid Time Off (PTO)
• Recognition Program and Rewards
• Team Member Travel Program
• 401(k) program with company match
• Paid Sick Days
• Numerous learning and advancement opportunities

Working Hours: Full-time, flexible schedule including evenings, holidays, and weekends

ASSUMPTION: The salary range is based on the targeted annual earnings and the hourly rate provided in the job description. Actual earnings may vary based on individual performance.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and timeshare industry

Company Size: 10,001+ employees (global), with a large presence in Hawaii

Founded: 1992

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its Members
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 Team Members who play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center & Corporate Operations
• Guest Services & Telesales
• Real Estate & Hospitality
• Timeshare
• Human Resources, Finance, Accounting, and IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company in the hospitality industry, offering a range of benefits and opportunities for career growth.

📊 Role Analysis

Career Level: Entry-level (Marketing Concierge is an entry-level position within the company's marketing and sales department)

Reporting Structure: This role reports directly to the Marketing Manager or a similar supervisor

Work Arrangement: On-site, with a flexible schedule that includes evenings, weekends, and holidays

Growth Opportunities:

• Progression to higher-level marketing or sales positions within the company
• Expansion of responsibilities and leadership opportunities as the company grows
• Potential to work at various resort locations and gain diverse experience

ASSUMPTION: This role offers opportunities for growth and development within the company, particularly for those who demonstrate strong performance and a commitment to learning.

🌍 Location & Work Environment

Office Type: Resort-based, with a focus on customer-facing interactions and on-site guest services

Office Location(s): Waikoloa Village, Hawaii

Geographic Context:

• Waikoloa Village is located on the Big Island of Hawaii, offering a tropical climate and beautiful natural surroundings
• The area is popular for its resorts, golf courses, and nearby attractions such as Hawaii Volcanoes National Park and Mauna Kea
• Hawaii is known for its diverse culture, warm climate, and natural beauty

Work Schedule: Full-time, with a flexible schedule that may include evenings, weekends, and holidays

ASSUMPTION: The work environment is customer-facing and requires strong communication skills, as well as the ability to work flexible hours to accommodate guest needs.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager or a member of the HR team
• Background check and onboarding

Key Assessment Areas:

• Communication skills and customer service aptitude
• Sales and marketing abilities
• Flexibility and adaptability to work a flexible schedule
• Knowledge of the local area and ability to provide recommendations to guests

Application Tips:

• Highlight any relevant experience in sales, marketing, or customer service
• Tailor your resume and cover letter to emphasize your communication skills, customer service experience, and local knowledge
• Prepare examples of how you have handled customer interactions or sales situations in the past

ATS Keywords: Marketing Concierge, Sales, Customer Service, Hospitality, Vacation Ownership, Timeshare, Commission-based, Flexible Schedule, Guest Services, Local Recommendations, Promotions, Presentations

ASSUMPTION: The application process may vary depending on the specific location and hiring manager, but generally follows a standard interview process for entry-level positions within the company.

🛠️ Tools & Technologies

• Customer relationship management (CRM) software
• Point-of-sale (POS) systems
• Basic office software (e.g., Microsoft Office or Google Workspace)

ASSUMPTION: The specific tools and technologies used may vary depending on the resort location and the company's ongoing technology updates.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Respect
• Accountability

Work Style:

• Customer-focused
• Sales-driven
• Adaptable and flexible
• Team-oriented

Self-Assessment Questions:

• Do you have strong communication skills and enjoy working with people from diverse backgrounds?
• Are you comfortable working a flexible schedule, including evenings, weekends, and holidays?
• Do you have a passion for sales and marketing, and a desire to exceed customer expectations?
• Are you knowledgeable about the local area and able to provide recommendations to guests?

ASSUMPTION: Hilton Grand Vacations values employees who are customer-focused, adaptable, and committed to delivering exceptional service and quality accommodations.

⚠️ Potential Challenges

• Working a flexible schedule, including evenings, weekends, and holidays
• Handling customer objections and maintaining a positive attitude in challenging situations
• Meeting sales targets and performance expectations in a commission-based role
• Adapting to a high-pressure, customer-facing environment

ASSUMPTION: These challenges can be overcome with strong communication skills, a positive attitude, and a commitment to delivering exceptional customer service.

📈 Similar Roles Comparison

• Marketing Concierge is an entry-level position focused on customer interactions and sales, while similar roles such as Sales Representative or Guest Services Agent may have a broader range of responsibilities or require more experience
• Within the hospitality industry, this role is comparable to a Resort Sales Representative or Timeshare Sales Associate, with a focus on vacation ownership and customer service
• Career progression from Marketing Concierge may include roles such as Senior Sales Representative, Marketing Manager, or Resort General Manager

ASSUMPTION: While this role is entry-level, it offers opportunities for growth and development within the company, particularly for those who demonstrate strong performance and a commitment to learning.

📝 Sample Projects

• Developing and presenting a promotional plan for a new vacation ownership product or resort
• Creating a local guide or recommendation list for guests, highlighting popular attractions, restaurants, and activities
• Assisting in the planning and execution of a marketing event or customer appreciation day

ASSUMPTION: These sample projects are designed to showcase the candidate's ability to work collaboratively, develop creative solutions, and provide exceptional customer service.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role contribute to the overall success of the resort or company?
• What opportunities are there for growth and development within the company?
• How does the company support work-life balance for its employees?
• What are the most challenging aspects of this role, and how can I best prepare for them?

ASSUMPTION: Asking thoughtful questions demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Hilton Grand Vacations careers website
• Tailor your resume and cover letter to highlight your communication skills, customer service experience, and local knowledge
• Prepare examples of how you have handled customer interactions or sales situations in the past
• Follow up with the hiring manager or HR representative one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.