Marketing Concierge

📌 Core Information

🔹 Job Title: Marketing Concierge

🔹 Company: Hilton Grand Vacations

🔹 Location: Palm Springs, CA, United States

🔹 Job Type: Full time

🔹 Category: Hospitality, Sales & Marketing

🔹 Date Posted: July 2, 2025

🔹 Experience Level: Entry level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Promoting and booking vacation ownership presentations and mini-vacation packages
• Providing concierge services to guests, recommending local attractions and dining experiences
• Distributing promotional information and maintaining a professional company image
• Assisting in marketing program implementation and tracking

ASSUMPTION: This role requires a high level of customer interaction and sales focus, with a significant portion of time spent engaging with guests and potential customers.

📋 Key Responsibilities

✅ Promote and book vacation ownership presentations, previews, and the sale of mini-vacation packages to eligible on-site owners, guests, and visitors

✅ Provide concierge services to guests by recommending local dining experiences and attractions while communicating ownership opportunities

✅ Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image

✅ Assist in the implementation and tracking of current and future marketing programs

ASSUMPTION: This role involves a combination of sales, marketing, and customer service responsibilities, with a focus on driving vacation ownership sales and enhancing the guest experience.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Minimum 1 year proven sales, sales-related marketing, concierge, or optional tour and activity sales experience

Required Skills:

• Excellent communication and interpersonal skills
• Strong sales and customer service orientation
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Fluency in English (speak, read, and write)

Preferred Skills:

• Previous experience working in the timeshare industry
• Thorough understanding of the local area and ability to explain activities, restaurants, and destinations

ASSUMPTION: While a high school diploma is the minimum requirement, candidates with some college education or relevant certifications may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: $16.50 per hour with a competitive earning potential of $70,000 and above

Benefits:

• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities

Working Hours: Full-time position with a flexible schedule, including evenings, weekends, and holidays

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the hospitality industry. Actual compensation may vary based on factors such as experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and resort management

Company Size: 10,001+ employees, providing a large network of opportunities and resources for professional growth

Founded: 1992, with a rich history in the hospitality industry

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its Members
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance
• Accounting
• and IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company in the hospitality industry, offering a wide range of career opportunities and a strong focus on employee development and growth.

📊 Role Analysis

Career Level: Entry-level to mid-level, with opportunities for growth and advancement within the company

Reporting Structure: This role reports directly to the Marketing Manager or a similar supervisor within the resort's marketing department

Work Arrangement: On-site, with a flexible schedule that may include evenings, weekends, and holidays

Growth Opportunities:

• Advancement within the marketing department or other departments within the company
• Expansion of responsibilities and leadership opportunities as experience and skills develop
• Potential relocation to other Hilton Grand Vacations properties or corporate offices

ASSUMPTION: This role offers a strong foundation in sales, marketing, and customer service, with opportunities for growth and advancement within the company.

🌍 Location & Work Environment

Office Type: Resort property in Palm Springs, CA

Office Location(s): 1100 Catamaran Drive, Palm Springs, CA 92264, United States

Geographic Context:

• Palm Springs is a popular vacation destination known for its warm climate, golf courses, and natural hot springs
• The resort is located near numerous attractions, restaurants, and shopping centers
• The Palm Springs area has a vibrant arts and culture scene, with numerous museums, galleries, and festivals

Work Schedule: Full-time, with a flexible schedule that may include evenings, weekends, and holidays

ASSUMPTION: The work environment is dynamic and fast-paced, with a strong focus on customer service and sales. The resort setting provides a unique and enjoyable work environment for team members.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager or a member of the marketing department
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Sales and customer service skills
• Communication and interpersonal skills
• Local area knowledge
• Flexibility and adaptability
• Problem-solving and decision-making abilities

Application Tips:

• Highlight relevant sales, marketing, or customer service experience in your resume
• Tailor your cover letter to emphasize your enthusiasm for the role and your fit with the company's culture
• Prepare examples of your sales or customer service experiences to discuss during the interview
• Research the company and the Palm Springs area to demonstrate your local knowledge and interest in the role

ATS Keywords: Sales, Marketing, Concierge, Customer Service, Hospitality, Vacation Ownership, Palm Springs, Resort, Flexible Schedule, Team Member, Hilton Grand Vacations

ASSUMPTION: The application process for this role is likely to be competitive, with a strong focus on sales and customer service skills. Applicants should be prepared to demonstrate their relevant experience and enthusiasm for the role.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Point-of-Sale (POS) systems
• Marketing automation and analytics tools
• Microsoft Office Suite (Word, Excel, PowerPoint)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the resort's marketing department and the company's overall technology stack.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Now

Work Style:

• Customer-focused
• Sales-driven
• Team-oriented
• Adaptable and flexible
• Results-oriented

Self-Assessment Questions:

• Do I have a strong passion for providing exceptional customer service?
• Am I comfortable working in a fast-paced, dynamic sales environment?
• Do I possess strong communication and interpersonal skills?
• Am I able to work a flexible schedule, including evenings, weekends, and holidays?
• Do I have a thorough understanding of the Palm Springs area and its attractions?

ASSUMPTION: Hilton Grand Vacations values team members who are passionate about providing exceptional customer service, sales-driven, and adaptable to a dynamic work environment. Applicants should assess their fit with these values and work style considerations before applying.

⚠️ Potential Challenges

• Working a flexible schedule, including evenings, weekends, and holidays
• Handling difficult or upset customers in a professional and courteous manner
• Meeting or exceeding sales targets and performance metrics
• Adapting to a fast-paced, dynamic work environment
• Competing with other applicants for a limited number of positions

ASSUMPTION: While this role offers numerous benefits and opportunities, applicants should be aware of the potential challenges and demands of the position, such as working a flexible schedule and meeting sales targets.

📈 Similar Roles Comparison

• Compared to other marketing and concierge roles in the hospitality industry, this position offers a competitive salary and benefits package, as well as opportunities for growth and advancement
• Applicants with relevant sales, marketing, or customer service experience may find this role to be a strong fit for their skills and career goals
• This role may offer a unique opportunity for applicants interested in a career in the vacation ownership or resort management industries

ASSUMPTION: Applicants should research similar roles in the hospitality industry to gain a better understanding of the market and the competitive landscape for this position.

📝 Sample Projects

• Developing and implementing a marketing campaign to promote vacation ownership opportunities to resort guests
• Creating and distributing promotional materials, such as brochures and flyers, to guests and potential customers
• Assisting with the coordination and execution of on-site events and activities, such as owner appreciation events or guest welcome receptions

ASSUMPTION: The specific projects and responsibilities for this role may vary depending on the resort's marketing department and the company's overall business objectives.

❓ Key Questions to Ask During Interview

• What are the most important qualities and skills you're looking for in a candidate for this role?
• How does this role fit into the overall marketing strategy for the resort and the company?
• What opportunities are there for growth and advancement within the marketing department or the company as a whole?
• How does the company support the professional development and growth of its team members?
• What is the typical career path for someone in this role, and what are the potential next steps for someone who excels in this position?

ASSUMPTION: Applicants should prepare thoughtful and insightful questions to ask during the interview process to demonstrate their interest in the role and their fit with the company's culture and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Hilton Grand Vacations careers website
• Tailor your resume and cover letter to highlight your relevant sales, marketing, or customer service experience and your enthusiasm for the role
• Prepare examples of your sales or customer service experiences to discuss during the interview
• Research the company and the Palm Springs area to demonstrate your local knowledge and interest in the role
• Follow up with the hiring manager or a member of the human resources department within one week of submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.