Marketing Concierge - PM Shift

📌 Core Information

🔹 Job Title: Marketing Concierge - PM Shift

🔹 Company: Hilton Grand Vacations

🔹 Location: Honolulu, Hawaii, United States

🔹 Job Type: Full time

🔹 Category: Hospitality

🔹 Date Posted: 2025-02-01

🔹 Experience Level: Entry level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Promoting and booking vacation ownership presentations and previews
• Providing concierge services to guests, including local recommendations and Hilton Grand Vacations ownership opportunities
• Distributing promotional information and maintaining a professional company image
• Assisting in marketing program implementation and tracking

ASSUMPTION: This role involves a high degree of customer interaction and sales, requiring strong communication skills and a passion for customer service.

📋 Key Responsibilities

✅ Promote and book vacation ownership presentations, previews, and mini-vacation packages to eligible on-site guests and visitors

✅ Provide concierge services by recommending local dining experiences and attractions to guests while communicating Hilton Grand Vacations ownership opportunities

✅ Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image

✅ Assist in the implementation and tracking of current and future marketing programs according to the standards of integrity adhered to by Hilton Grand Vacations

ASSUMPTION: This role requires multitasking, prioritization, and the ability to work well under pressure in a fast-paced, customer-facing environment.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: None specified, but previous experience in a commission-based sales or marketing environment is advantageous

Required Skills:

• Strong professional verbal, interpersonal, guest relations, and etiquette skills in person, over e-mail, and on the telephone
• Basic computer proficiency with the ability to learn
• Ability to multi-task and balance priorities
• Ability to work the PM shift (1:00pm through 9:00pm), including holidays and weekends
• Proficiency in English (speak, read, write)

Preferred Skills:

• Detailed understanding of the island of Oahu with the ability to explain activities, restaurants, and destinations throughout the island

ASSUMPTION: While not explicitly stated, candidates should possess strong communication skills, a positive attitude, and a genuine interest in helping others.

💰 Compensation & Benefits

Salary Range: $17 per hour, plus commission and bonuses governed by a compensation plan. Targeted annual earnings of $80,000 per year, with some team members earning substantially more based on their individual performance.

Benefits:

• Day One Team Member Benefits
• Paid Time Off (PTO)
• Recognition Program and Rewards
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• 401(k) program with company match
• Paid Sick Days
• Numerous learning and advancement opportunities

Working Hours: PM shifts ranging between 1:00pm through 9:00pm, including weekends and holidays

ASSUMPTION: The salary range provided is an estimate based on the information given in the job description. Actual compensation may vary based on individual performance and other factors.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and real estate sales

Company Size: 10,001+ employees (global leader in vacation ownership)

Founded: 1992

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its members
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 team members who play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance & Accounting
• IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations offers a wide range of career opportunities in various departments, with a strong focus on customer service and sales.

📊 Role Analysis

Career Level: Entry level (0-2 years)

Reporting Structure: This role reports directly to the Marketing Manager or similar supervisor

Work Arrangement: On-site, with a focus on evening and weekend shifts

Growth Opportunities:

• Advancement within the marketing department or other departments within the company
• Potential for increased compensation based on individual performance
• Opportunities to learn and develop skills in various aspects of the vacation ownership and hospitality industries

ASSUMPTION: This role offers opportunities for growth and development within the company, with a focus on sales and customer service skills.

🌍 Location & Work Environment

Office Type: Resort/hotel property

Office Location(s): Honolulu, Hawaii

Geographic Context:

• Honolulu is the capital and most populous city of the U.S. state of Hawaii
• The city offers a tropical climate, beautiful beaches, and a diverse culture
• The cost of living in Honolulu is higher than the national average

Work Schedule: PM shifts ranging between 1:00pm through 9:00pm, including weekends and holidays

ASSUMPTION: This role requires a flexible schedule, with a focus on evenings and weekends, and may involve working holidays.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager or a member of the marketing team
• Background check and reference verification
• Job offer

Key Assessment Areas:

• Communication skills and customer service orientation
• Sales ability and enthusiasm
• Knowledge of the local area and ability to provide recommendations
• Adaptability and ability to work well under pressure

Application Tips:

• Highlight relevant experience in sales, marketing, or customer service
• Demonstrate a genuine interest in helping others and providing excellent customer service
• Tailor your resume and cover letter to emphasize skills and experiences relevant to this role
• Prepare for behavioral interview questions that focus on customer service, sales, and problem-solving scenarios

ATS Keywords: Marketing Concierge, Sales, Customer Service, Hospitality, Vacation Ownership, Commission-based, Evening Shifts, Weekend Shifts, Honolulu, Hawaii

ASSUMPTION: The application process for this role may involve multiple interviews and assessments, with a focus on communication skills, sales ability, and customer service orientation.

🛠️ Tools & Technologies

• Customer relationship management (CRM) software
• Point-of-sale (POS) systems
• Email and phone communication tools
• Basic computer applications (e.g., Microsoft Office, Google Suite)

ASSUMPTION: This role requires proficiency in basic computer applications and may involve the use of customer relationship management and point-of-sale systems.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Respect
• Innovation

Work Style:

• Customer-focused
• Sales-driven
• Fast-paced and dynamic
• Team-oriented

Self-Assessment Questions:

• Do I possess strong communication skills and a genuine interest in helping others?
• Am I comfortable working in a fast-paced, customer-facing environment?
• Do I have the ability to work well under pressure and maintain a positive attitude?
• Am I motivated by the opportunity to earn commission and bonuses based on individual performance?

ASSUMPTION: Hilton Grand Vacations values team members who are customer-focused, sales-driven, and committed to providing excellent service in a fast-paced environment.

⚠️ Potential Challenges

• Working evenings and weekends, including holidays
• Handling difficult customers or sales situations
• Meeting sales targets and maintaining a high level of performance
• Adapting to a fast-paced, dynamic work environment

ASSUMPTION: This role may present challenges related to scheduling, customer interactions, sales performance, and the fast-paced work environment.

📈 Similar Roles Comparison

• Compared to other marketing or sales roles, this position has a strong focus on customer service and concierge services
• This role is unique in its combination of sales, marketing, and customer service responsibilities within the vacation ownership industry
• Career progression may involve moving into specialized marketing or sales roles within the company

ASSUMPTION: This role offers a unique blend of marketing, sales, and customer service responsibilities, with opportunities for growth and development within the company.

📝 Sample Projects

• Developing and presenting a sales pitch for vacation ownership packages to potential customers
• Creating and distributing promotional materials for marketing campaigns
• Assisting with the implementation and tracking of marketing programs

ASSUMPTION: This role involves a variety of projects related to marketing, sales, and customer service, with a focus on providing excellent customer experiences.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by team members in this role, and how can they be addressed?
• How does this role contribute to the overall success of the company's marketing and sales efforts?
• What opportunities are there for growth and development within the company?
• How does the company support team members in achieving their sales targets and earning commission and bonuses?
• What is the company culture like, and how does it contribute to a positive work environment?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates a genuine interest in the role and the company, and can help applicants better understand the position and the work environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Hilton Grand Vacations careers website
• Tailor your resume and cover letter to highlight relevant skills and experiences, with a focus on sales, marketing, and customer service
• Prepare for behavioral interview questions that focus on customer service, sales, and problem-solving scenarios
• Follow up with the hiring manager or a member of the marketing team within one week of submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.